Positiv: It was fast. Seats were decent
Negativ: Late flight and slow with bags
Negativ: Everything, but most of all, the persistent unpunctuality.
Negativ: Flight was over an hour late, and bags started coming out ~15 mins late -- no apparent reason why in either case, just every step of the boarding/deboarding process felt slow. Caused me to miss my connecting flight. Staff didn't seem to be in a hurry to speed things up.
Negativ: Check in line was very long
Negativ: flight late half a hour
Positiv: I will like on time
Negativ: Please on time is very important About 8 days ago from Cusco to Arequipa my trip was 12 hours late, yesterday was almost 3 hours late why? Without lunch Bye Wilian
LCP - Never again.
Negativ: No communication on delayed, inaccurate information. Flight Attendants are rude. Never again on LCPeru. Worst airline ever.
Negativ: Problems to check In (too slow), and the fly finally departuted late. Unconfortable seat
Inconsistent staff, frequent delays
Negativ: The initial crew was adamant that everyone is allowed one personal item and one carry on. When we arrived at the gate, one attendant said we could only have one and made us check our small carry ons while the adjacent attendant let everyone one with the previously specified two carry ons. When we asked about this, the woman said she didn’t have time for questions and was very rude. This was after 3 delays with no specific reasoning given. I have flown with this company three times in the past because the times were convenient and have expericed delays EVERYTIME. I should have learned my lesion but kept trying to give them the benefit of the doubt. Not anymore. This airline is terrible
Positiv: Nothing will never fly this airline again
Flight was good but 1h.30mn late
Negativ: Flight was delayed for 1h30mn without explanation. It was a long day for us considering we were at the airport at 8.30AM for an 11AM flight. Even after online checkin the queue to drop bags off was very long
A good airline with good prices
Positiv: I have flown LC Peru many times over the years here in Peru. Especially to regions other airlines don´t cover.
Negativ: The website check in won´t work.
Negativ: This is a cheap airline. They use old planes. Boarding is confusing. Communication about delays is terrible. Every LC peru flight we took was delayed.
Positiv: I did not like anything about the flight.
Negativ: Everything was wrong! They did not communicate with us and we were stuck in Cusco from 8am-4pm. All other airlines were moving and getting their customers back to Lima yet LC Peru gave no viable justification for the bad experience.
Flight was cancelled Dec5 notification sent to spam
Positiv: That they comp'd me a ticket on Peruvian that day so I wouldn't miss my connecting flights to the USA
Negativ: The fact that they were barely willing to acknowledge customer support phones were not answered, main office in Pulcallpa was closed, just terrible.
LC Peru had the worst delays in the airport!
Negativ: Entire airport was delayed an hour or two yet LC Peru was the very last to leave. Flight was delayed over 5 hours, never got any information until I went up to a stand to ask. Horrible experience. Missed my connecting flight, and was forced to rebook and pay the difference in fares!
Need to be disbanded
Negativ: No consideration of anyone's time. No communication whatsoever and really should not be operating. Buyer beware!
Negativ: The flight was delayed for over 10 hour's with little information available and many stranded passengers left wondering while several other flights left on time
Positiv: Relatively quick boarding. Surprisingly plenty of overhead bin space, and a good smooth quick flight.
Negativ: Arrived later thsn expected missed my connection
Positiv: i didnt like anything
Negativ: my flight to go to lima was delayed 4 hours, and to come back to Trujillo was change the schedule and later delayed. this airline suck!
Positiv: Boarding was pretty quick. Surprisingly, not very many passengers had carry on luggage which helped the boarding process immensely!!
Nice smooth pretty flight into Cusco.
Positiv: Inexpensive price, able to check in luggage without additional charges
Negativ: Flight info was not displayed on screen, even one hour before departure time. After speaking to many people at the airport, I found out the flight was delayed about 90 minutes. Very disorganized airport and airline. All announcements and screen were in Spanish, which we did not understand.
Negativ: Flight was late and there wasn't enough information given.
Wouldn’t let me fly
Positiv: Nothing !!!
Negativ: When I arrived at the airport I was told I couldn’t fly even though I had a reservation. They said the plane was too heavy and they couldn’t accommodate any more passengers even though there were a lot of seats available. They basically screwed a lot of passengers and as I had connecting flights to make I had to scramble to buy a ticket with a different airline. No apology forthcoming !!!
Never made it onto the flight
Negativ: I arrived at the airport 1 hour prior to flight departure time. Stood in line for an additional five min. Was then told that the flight has been closed already. My friend who had a flight earlier than mine was able to check into and board her flight. I bought a one way ticket on Lat airline for a flight that left before my original flight time and had time to check in and board also. This was the worst experience. The agent at the desk was not helpful- he said you should’ve checked in online.
WORST EXPERIENCE EVER!
Negativ: THIS IS YOUR WARNING! DO NOT FLY LC Peru! After being in the airport for 7 hours they CANCELLED our flight and gave us no reason and NO REFUND. Two days later we had to use another airlines to make it back to Lima.
Negativ: This airlines has horrible customer service and seems unsafe too. They cancelled flights multiple days in a row without cause and weren’t helping people with refunds or rescheduling. One day they just said cancelled for rain. I ended up buying a return flight with Latam after my friends’ flights were cancelled just before boarding without explanation. Do not use LCPeru.
Left high and dry
Negativ: Flight cancelled at last minute after checking in and waiting around for o’clock two hours. The stated reason was ‘weather’. Had to buy new tickets on another airline for the next day- will never fly with them again.
They cancelled my flight for no reason. Do not fly with this company
Negativ: They cancelled my flight due to "weather" while other airlines were flying out. They messed up the rest of my plans, my connecting flight, and did not want to compensate anyone. Do not fly this airline.
Negativ: I would never recommend LCPeru. They cancelled numerous flights during the week with no explanation other than it was raining or sometimes no explanation. I ended up buying a Latam flight after my friends wasted a whole day at the airport and their LCPeru flight being cancelled with no reason and nobody refunding their money or helping at all.
On Times and Smooth
Positiv: On time. Boarding was smooth
On time and comfortable
Positiv: The flight left right on time and the boarding was straightforward. They didn’t call the flight so make sure you see st the gate with time to spare. Very pleasant experience
Very smooth. Comparable to a smaller US airline.
Positiv: On time flights. Friendly and efficient ground and flight crews. Great BASIC no frills transportation. Do you really need a meal or entertainment on a 1 hour flight from Lima to Cusco? They did have beverage and snack service.
Negativ: Nothing. Neither we or our friends who flew separately had any issues at all on either the outbound or return trips. The planes did appear to be older but seating was newer.
Positiv: For what's really a budget airline the service beat American Airlines. Smooth boarding. Helpful staff, clean comfortable seating, on time, nice baggage policies - 2 bags checked with no extra fees. What's not to like?
Negativ: No entertainment but who cares? The food was a very basic cereal bar and a cup of soda or juice. It was only a 1 hour flight.
Positiv: Great flight. Short, affordable. Easy.
Negativ: Everything was fine and on time
Positiv: On time, no problems at all.
Positiv: crew was nice
Negativ: arrival flight was delayed over 2 hours
Positiv: In flight snacks were tasty
Negativ: Boarding was outside on the ramp....this necessitated taking a bus to where the aircraft was parked
Lucky to reach Lima!
Negativ: We arrived very early for 4:30 flight, knowing that LC P randomly cancels flights without any reason. When we arrived they had already delayed our flight for an hour but they "confirmed" the new time. By happenstance, around 3:00 Peruvian Airlines announced they would take 30 of LCP passengers who were scheduled to fly to Lima with LCP. We bolted for the line and made it. After landing in Lima, we were informed that our "confirmed" flight had been cancelled. Because we were early and fortunate, we were able to get to Lima and ultimately make our international flight at 1:00 a.m. Otherwise, we would have spent another day in Cusco. Don't ever depend on this airline....this is a consistent practice for them.
Flight cancelled with no notice or recourse
Negativ: LC Peru CANCELLED OUR FLIGHT via email 12 hours before it was scheduled to take off, citing "operational problems." It was the only flight leaving Huaraz for the next 2 days. When I called LC Peru customer service, they could not get us out on any other flight, nor could they process a refund. Please have a Kayak customer service rep get in touch with us. Thank you.
Negativ: LCP delays flights and cancels flights consistently with no regard to the schedules they have presented to their customers. These delays and cancellations are not weather related. They are consistently random and have unfortunately become expected. Never again.
Negativ: They closed the checking at 4:40 am and I was at the counter trying to check in to mi flight and missed it by 5 minutes and they didn't let me check in for my flight. (Flight didn't leave until 5:30 am on Sunday, September 17). Have to pay a difference to catch the next flight later on the day.
Great customer service
Positiv: The reservation staff was incredible! The check-in was supervised by agents who supervised and assisted us with smiles and efficiency. They made a stressful check-in simple and easy for me. I don't speak much spanish and they made sure I got help with a crew member who spoke English better than me !!. I was so impressed by this airlines' staff.
Positiv: Not only was my flight cancelled but I never got an email from kayak to let me know of this. Completely messed up my tour plans for Sunday. Will never book LCPeru or Kayak again.
Negativ: Terrible custoner service.
late departure by an hour
Reliable, professional, on time
Positiv: On-time performance, staff was professional, luggage handling was reliable
Negativ: Leg room is minimal between seats
Positiv: The flight crew was very friendly and efficient
Negativ: Our 10:45 am flight finally took off at 4:45 pm. During that six hour delay there was no attempt by L C Peru to honestly communicate with the passengers to advise of other alternatives or to confirm that the flight would actually take off that day .
Positiv: The agents were pleasant and were very good with English. It went smoothly.
They are always late and have delays on flights
Negativ: They are always experiencing delays and they have poor quality on customer service.
Negativ: They always have delays on their flights and they don't have a good customer service.
Positiv: Flights were not cancelled.
Negativ: This airline will not allow you to stand up at the slightest amount of turbulence, not even to go to the bathroom. refreshment service was also stopped because we were experiencing what seemed like some very minor turbulence. Maybe it's for safety but it seemed a bit excessive? Additionally this airline will not allow you to stow anything underneath the seat in front of you... weird.
Positiv: El costo competitivo de los vuelos
Negativ: Procura estar 2 horas antes para hacer tu check in. Tratandose de un vuelo nacional cuzco-lima fuí con mi pareja e hija de 2 años una hora y media antes para tomar el vuelo. Nos informaron que el check in ya había cerrado hace 5 minutos y que habíamos perdido el vuelo. No fuimos los únicos claro está y al parecer es costumbre dejarte parado y angustiado a un costado hasta 20 minutos antes de salir. Finalmente nos dejaron pasar pero si podían venderte el pasaje de nuevo o vendérselo a alguien lo hacían y perdiamos. Aerolínea de cuarto mundo es como la defino.
Negativ: Didn't let you know that flight was delayed until after the flight time passed. So I didn't know if the flight was still happening/cancelled. It ended up being 1 hour and 45 min late.
Bad Habits of a Small Airline
Positiv: They attempt to wear the facade of a large airline, with drinks and a snack on the trip to or from Cuzco, however...
Negativ: ...their check-in service is spotty at best when their website is working and they have ignored U.S. passengers that arrive on time to bump them for no good reason (happened to myself and another with no compensation whatsoever, and we made it with more than enough time to watch our original boarding calls AND they had room but refused to let us on). I tested it out by arriving 2+ hours in advance for Lima to Cuzco and Cuzco to Lima, the trick is to convince them you don't have any checked luggage. Flew both routes and was told my backpack wouldn't fit in the overhead bins the second time (even though I knew it was a 737-500) and slid through security and gate check-in no problems. The only issue is the check-in desks. They're very clueless and suggest unwise solutions under the guise of knowledge-ability.
Positiv: Flight was basically on time. Seats are reasonable. Checked bag is free.
Negativ: not much info at the airport--gate agent showed up about 5 minutes before scheduled departure.
Do not fly LC Peru
Negativ: The flight was delayed and once it was time to board the airline removed 15 people from the flight "due to weather" (it was a beautiful, sunny day). They brought us all back to the check in desk and told us they would issue all of us tickets for a flight in 4 hours. The airline employees hid in their office for an hour or so while we waited to receive our new tickets. Once they emerged they told us that the next flight was full and the next available flight was in 7 days (this was beyond my allowed vacation time and would have disrupted my international return flights. Meanwhile they were selling tickets for the next flight out at the check in desk. Ultimately the airport management got involved and we were able to board the next flight out of Cusco. The LC Peru team was absolutely unprofessional and has zero ability to provide customer service. I will never fly this airline again.
flight cancelled had to stay overnight, missed connecting flights
Positiv: This is the WORST travel experience I have ever experience in my worldwide travels!! It cost us an extra 6000.00 USD in rebooking business class flights back to LAX after LC Peru canceled our flight from Custco to Lima which caused us to miss our flights to LA. They canceled many flights and left hundreds of stranded tourists at the airport.
Negativ: I didn't like anything about this airline or their staff. Worst experience I have ever had travelling anywhere!!! The staff gave 3 different excuses why the we were not on the flight from Cuzco to Lima we booked. They oversold the flight and were letting locals on and did not care if we missed our connecting flights from Lima to LAX the following day. They left hundreds of angry passengers stranded at the Cuzco airport. I don't know how they are even in business treating customers like they do. Do not make the same mistake we did! There are better flight choices out there. It cost us over 6000.00 USD to rebook the connecting flight we missed from Lima to LAX BECAUSE OF THEIR INCOMPETENCE.
Terrible Experience with LC Peru
Negativ: The airline continuously bumped people from their flights and provided absolutely no solution to their passengers. It was not until the airport manager got involved that the airline attempted to provide solutions, which were still inadequate with over a 5-day delay. This is absolutely unacceptable and I will never be flying this airline again.
Negativ: Going to kick me off flight because I checked in 1hr 45 minutes before flight and apparently that's too close to take off. At a single runway airport...