|Top-Route||Berlin Brandenburg nach Frankfurt/Main|
Positiv: review 2 by Rimas
Negativ: cons review 2 by Rimas
Positiv: review by Rimas
Negativ: better review by Rimas
Negativ: Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)
Negativ: Everything was great
Positiv: Die Crew war nett. Der Sitz war bequem.
Positiv: Very helpful and experienced crew, really good service! Thank you!
Negativ: Best flight to DFW
Positiv: Crew war sehr nett und die Sitze ok.
Negativ: Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden
Positiv: nicht angetreten
Negativ: verfallen lassen - nach Köln war es billiger als nach FRA
Negativ: unkkomfortable C Class
Positiv: Flug war püntlich
Positiv: Upgrade von Premium auf C
Negativ: alles prima
Positiv: The particular flight attendant serving our area seemed rude.
Negativ: SARS-CoV-2 und Abstandsgebot gibt es für LH nicht!? Biz mit nur 1 PAX bis Row 6, Eco bis Row 10 alle Reihen unbesetzt (Trimmung). Dahinter die Rows dicht besetzt, teilweise 2x2 im ohnehin schon eng bestuhlten CRJ.
Bei Ankunft Busposition mit nur 1 Bus (Abstand im Bus??).
Positiv: Thank you. It was very good and comfortable trip with a nice team.
Positiv: Great, patient crew!
Negativ: Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone.
Positiv: Plane was empty so got a whole row to myself!
Negativ: One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.
Negativ: There was no in-flight entertainment
Positiv: Loved this flight, crew was amazing!
Negativ: A snack
Negativ: Unable to travel due to Corona restrictions, company would not refund ticket.
Positiv: Customer service by the crew
Negativ: Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad....
Positiv: yes great
Negativ: seats and cleaness
Positiv: Piloten sehr nett gesprochen
Negativ: Aus und Einsteigen besser organisiert von Crew nochmals Durchsage
Positiv: Comfortable seats
Positiv: Very nice and friendly service
Positiv: Very friendly and helpful
Negativ: Boarding could be better organized
Positiv: Crew , good
Seats o paid for it to have it good legroom
Negativ: Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit
Positiv: I paid for seats
Negativ: Sure many
Negativ: Staff does not understand regulation
Negativ: Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren.
Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein.
Sehr enttäuschend und beängstigend.
Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl.
Positiv: The food was great, and the tinted windows allowed me to sleep!
Negativ: Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben?
So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-(
Positiv: Desinfektionstuch an Board erhalten.
Negativ: Freundlichkeit einzelner Crew-Mitgliwder.
Positiv: The crew was awsome
Negativ: The food
Positiv: The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable.
The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!
Negativ: The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves
Positiv: It's good to flight public transit long time I'm the food is really bad pouring food
Negativ: Flight was cancelled and never got money back
Negativ: Never returned my money when the flight was canceled
Negativ: not enough food
Positiv: Crew was friendly, but dis not show Seating flexibility based on passengers spacing
Positiv: Nothing . Flight was cancelled
Negativ: Refund people money
Negativ: Flight was cancelled
Positiv: I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee
Negativ: Hire better competent people!
Positiv: The Food and Service was good.
Negativ: All good!
Positiv: Crew was professional and helpful.
Negativ: The seat was narrow for business class.
Positiv: Crew was professional and helpful.
Negativ: Seat was narrow for business class.
Negativ: It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers!
Positiv: I was not allowed to board the flight.
Negativ: Consistency of communication online and at the airline counter about who is able to fly right now.
Negativ: There was a dilay
Positiv: Was put in German Airport jail
Negativ: See above. United sold me a ticket they knew would get me sent back after being detained
Positiv: Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.
Negativ: United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable
Negativ: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
Negativ: seats were very uncomfortable
Positiv: The crew positive attitude
Negativ: We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board