|Top-Route||Bukarest Otopeni nach Klausenburg Cluj|
Positiv: The crew and the flight from Bucharest to Istanbul
Negativ: The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy
Negativ: Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens
Positiv: Comfortable’ish seats, left on time... arrived early!
Negativ: Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others...
Positiv: that I succeeded to get home
Negativ: air conditioning in the plane
Positiv: The flight was on time - which is unheard off
Negativ: The food was eatable - but not really good
Positiv: The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement
Negativ: Ask the staff not to be so moody for no reason at all.
Positiv: Late flight 1 hour
Negativ: Be ontime
Negativ: Have WiFi
Positiv: Crew was amazing and helpful.
Positiv: The crew was amazing. They answered to my requests politely and helpfully
Negativ: Some of the plates/tables are not rigid/straight horizontal. Should be checked and readjusted
Positiv: Crew super
Negativ: food, seat. In general the whole aircraft is not convenient
Positiv: checking baggage included, comfortable plane
Negativ: the plane was almost an hour late
Negativ: The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me
Positiv: Brought me home in an hour
Negativ: Delay again
Positiv: Good short flight.
Negativ: Open both for passengers to enter terminal on arrival in Bucharest.
Positiv: Short flight.
Negativ: When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine.
Negativ: This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together.
Positiv: The seat was super
Positiv: Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day
Negativ: The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890.
Finally not much delay
Positiv: Finally not much delay Double coke with ice
Negativ: Still some delay
Positiv: Seating availability at check in no
Negativ: No tv
Positiv: The seating availability at the check in time
Negativ: The TVs never worked
Positiv: quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow!
relatively easy check in for my luggage.
Negativ: better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements
Positiv: Very bad expirience they btoke my laggage and 2 laggage come one day afrer
Positiv: Even if it’s August, there was no delay.
Negativ: Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty.
Negativ: Ferien in Bayern und wir mussten 30 min auf den Zubringerbus warten.
Positiv: Finally not much delay
Negativ: No AC in hot weather in the bus and on the plane for half an hour before take off.
Positiv: Staff, seat.
Negativ: Delayed again: 40 mins
Late as always
Positiv: Business class seat
Negativ: 1,5 hours late, no info about it. Old plane.
Negativ: DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST
Negativ: DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever.
Positiv: Leg room, online check in, being on time. Overall ok.
Negativ: Old plane, dry food, not too friendly staff and. Not the best value for money
Positiv: It was nice
Negativ: more movies to be purposed ))
Positiv: It was fast and on time
Negativ: mmmm food ))
Negativ: Nothing really, it was a shorter flight. The aircraft made it, can’t complain.
Positiv: Flawless process! Great customer service!
Negativ: Arrival of baggage on the carousel.
Positiv: The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight.
Negativ: Check in process both online and at the airport. The seats on the aircraft.
Positiv: Good crew, attentive, courteous, communicative !!
Negativ: Have the screens work ....
Negativ: The departure could have been on time
Negativ: Employees VERY VERY RUDE!!!!
Negativ: Everything could be better, lost the second connection to Cluj
Negativ: Boarding via bus.
Delayed for 3,5 hours
Negativ: Delayed for 3,5 hours
Positiv: Nice crew , nice meal
Negativ: comfort of seat , boarding time
Positiv: On time. Clean .
Negativ: less lights while fly
Negativ: My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!
Positiv: Crew was very good, professional
Negativ: You should look for a proper bread,better sandwich and a healthier desert.
Positiv: seats were confortable
Positiv: entertainment was good
Positiv: Free WIFI, entertainment is good
Positiv: Fast boarding
Negativ: The entertainment
Positiv: Customer service was good
Negativ: Both flights were delayed and the airline lost my luggage
Positiv: as if we were at the beginning of aviation
comfortable on time flight
Positiv: Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff.