|Top-Route||Cebu City nach Manila|
Negativ: I haven't been able to take the flight because of corona virus restrictions and haven't been refounded
Negativ: Ramp instead of stairs. Offer free drinks
No free water or coffee, over 60 min late
Positiv: I bought seat had row
Negativ: No free water coffee snacks, leg room is for children
Negativ: Poor airport, stranded in lines for 2.5 hours and almost missed the flight.
Positiv: On time
Negativ: Seats too small for 6’ person
Negativ: No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason.
Negativ: No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known.
The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution.
Negativ: More orderly boarding process by zone, on-time departure and arrival
Positiv: I am missing my luggage’s
Negativ: Where is my luggage
Positiv: it was on time crew are very nice.
Negativ: there no entertainment system, everything is charged even water bottle. some airlines give small water bottle.
Positiv: Seats and timeliness were good
Negativ: Checking in process should be improved
Negativ: Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia.
Positiv: Provided good service and snacks.
Negativ: Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music.
Positiv: On time and efficient
Positiv: We were upgraded to first class.
Negativ: Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad.
Negativ: Free snacks and drinks
Negativ: No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop.
Positiv: The crew was excellent and comfort was good.
Negativ: It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there.
Negativ: CUSTOMER SERVICE
Negativ: I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17
And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again.
Positiv: The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat.
Negativ: We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see.
Positiv: The comfort of the seat
Negativ: If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs.
Positiv: Value for money
Negativ: Seats could be better
Negativ: The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed.
Positiv: Flight was on time. Check in was ok iwith all our checked in bags tagged as Fragile to signify priority baggage that came with our AirAsia Visa credit card perks. Boarding was slightly chaotic.
Negativ: Room for improvement for priority checked in baggage upon arrival in Manila -- only 1 out of our 5 priority bags came out first while the other 4 came in last together with all the other non-priority bags.
Positiv: Crew at the front desk helped
Negativ: Maybe more flights
Negativ: not taking off hours late
Positiv: Early boarding and arrival!
Negativ: The landing was a bit rough.
Positiv: Very good, I like Air Asia
Positiv: Very friendly - free water & snack.
Positiv: Professional flight attendants, very good and efficient check-in, food on-Board was acceptable.
Negativ: Narrow seats, cramped, flight time change, gate changes, crazy and inefficient terminal in KL with long walks.
Positiv: Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly.
Negativ: Trained your staff!!
Negativ: Delayed 30min
The Manila Domestic terminal is really bas
Positiv: Allet war eigentlich supi
Negativ: Some flights attendent need to be more friendly and smile a little more
Positiv: I have seen some bad reviews abt airaisa and for sure i was afraid when i booked with them but i think each experience is different. I use airaisa to go to 2 city and 3 country and i have zero negatie comment . It was a nice experience with them . Always on time . Clean plane .
Positiv: Clean plane
Positiv: It was only an hour flight
Negativ: Flight was late, and if you're over 6 feet, prepare to be cramped. No food or drinks.
Negativ: The flight was delayed for over an hour.
Positiv: Nothing but cheap airfare
Negativ: No entertainment had to buy coffe food and water
Negativ: Even i asked for 3 times i still could not get a pen from blonde haired host to fill the visa application. i filled in the airport and took a long time to find a pen. Just wasted time, thanks.
Negativ: At least free water would have been ok. Paying ng for a glass for a water? What a joke
Positiv: Decent fare; organized boarding system
Negativ: Delay both ways;
Positiv: Good looking flight attendants
Negativ: 7 hrs late, freezing cold, Couldn't understand Captain's English. Terrible website - just doesn't work.
Positiv: Überhaupt nichts die schlechteste Fluggesellschaft mit der ich geflogen bin,.
Negativ: Chaos bei der Fluggesellschaft, niemand von der Fluggesellschaft könnte Auskunft geben, welche gate der Abflug stattfindet würde vom einen Gate zum anderen geschickt und das 5 mal. Katastrophe nie wieder.
6 hours delay, no apologies, no refreshments
Negativ: Everything. A disaster of communication, service and staff instructed to lie about consumer rights so that passengers are discouraged from asking for compensation
Ground crew need better training
Positiv: Actual flight wasn’t bad.
Negativ: I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended.
A very satisfied customer
Positiv: Food was tasty, check-in was simple, flight arrived on time.
Negativ: None - no entertainment but didn’t expect any on budget airline.
Pilot landed the plane as smooth as butter
Positiv: Best plane landing I have had in a long time
Negativ: Take off delay from HKG
Positiv: Not much
Negativ: Pretty much everything. Won’t be flying AirAsia again.
Positiv: The music
Negativ: No free food, very cold. Flight was delayed. Ordinary
Budget airline. Keep your expectations low
Positiv: We arrived ahead of time
Negativ: No entertaimenf of any kind. Uncomfotable seats
The connecting flight in between was not very clear during search
Negativ: The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!
Negativ: I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible.
Negativ: Flight was very late... in the airplane it was way too cold, like we entered in a freezer.. and they didnt even offered blanket so we didnt qppreciate that part at all