Positiv: super? ok
Negativ: better food
Positiv: Yes crews were amazing
Positiv: Food better than normal
Negativ: Comfort.. Sits still old and not roomy as normal.
Positiv: Great crew. Efficient loading and unloading.
Negativ: Even though in business class I never got comfortable.
Negativ: I was very confused by this trip as I always recommend Swiss airlines.Traveling this time with my sister&nephew,their tickets couldn’t be found,&we were almost denied any even if we had proof that we purchased them.Plus,they were denied any upgrade in business class with me as there were emptyseats.
Positiv: They had a gluten free snack available for me!
Negativ: Crew war etwas schlecht gelaunt
Positiv: Pleasant crew
Negativ: Only discomfort was Florence airport. Airline service was very good.
Positiv: Flight attendants were all nice. People in boarding are HORRIBLE. Seems like they didnt know what they were doing. It was so disorganized. Went thru 3 passport check. Flight was delayed leaving and getting off the plane then the 3 passport check after that.
Negativ: Only 1 passport check. More organized for people to board.
Negativ: first plane was delayed few minutes and second plane - to boston - didnt wait and we missed them thanks a lott swiss - worst airline ever.
Positiv: Nothing. No plug ins to charge phone and no entertainment.
Negativ: Entertainment and more space. Plane super full and so so cramped.
Negativ: I would never use the site to book flights again unreliable disorganised no customer focus misinformation in Web site which resulted in me having good to buy additional ticket from Gatwick at great expences and inconvenience
Positiv: Efficiency of staff
Negativ: cold croissant for breakfast/snack and no other alternative
Positiv: Clean plane, good seats
Negativ: Staff was not particularly friendly
Negativ: Our incoming flight was delayed so we missed our original connection. We were rebooked on a flight 5 hours later. That flight was then further delayed by 1.5 hours because that incoming plane had left London late. So we got to Florence 8 hours later than anticipated all because Swiss flights are not running on time.
Positiv: Wine and food.
Negativ: It was hot. Extra charge for carry on, $65.
Positiv: A short flight, so, it was just fine. A very friendly crew.
Delays with no notice
Negativ: Second delay of my return trip with no notice from the airline. Swiss employees herded passengers like sheep forna second passport inspection after the 3 hour delay, speaking to passengers in an abusive tone. It made me extremely uncomfortable.
Worst Travel Experience
Negativ: This was beyond the worst travel experience I have ever had. First, there was no gate information desk so we could only see our flight was delayed on the flight board with no further information. When we tried to ask a person working at a gate we quickly got "I don't know, there's no information for you", until eventually after an hour of no information we knew we would miss our connection from Zurich-Boston. We couldn't possibly figure out any other way of getting home to Boston because again, there were no information desks for this, just gate check points. When we got to Zurich, we had missed our connection by about 30 minutes which meant we had to wait in a line for a transfer desk and be put on a new flight. After 2.5 hours of waiting at the transfer desk we were told was the only one we could go to, we had enough and went to a different transfer desk where there was a minimal line. After 30 more minutes we were helped there but by that point there was no chance of getting home to Boston that night. We were put up in an "airport hotel" 35 minutes out of Zurich with a voucher for 20 francs for dinner and 20 for breakfast. The problem with this accommodation was that we didn't get to the hotel until 11pm when the restaurant there had closed. They gave us water, an apple and a hot sandwich that was one of the soggiest things I've ever attempted to eat. We only could get 4 hours of sleep because there were only 2 shuttle times back to the airport and we would miss our new flight if we had taken the second one. People were turned away from the first bus so I can't imagine everyone was even able to make their rebooked flights. Because of the bus schedule being so early, we didn't get breakfast from that voucher either. Overall, this was one of the worst experiences flying I have ever had and what made it especially terrible was the complete lack of any communication or helpfulness from anyone dealing with our situation beside the woman at the transfer desk who helped get us on a new flight. From this experience, I hope to never fly Swiss Air again and get a refund plus some for the debacle we went through.
Long waiting while boarding
Positiv: Nice crew
Negativ: Waiting while boarding
Hasn’t happened yet
Positiv: Wasn’t able to make this flight due to delay leaving Boston
Negativ: Wasn’t able to make this flight due to delay leaving Boston
Positiv: Friendly & pleasant flight attendants.
Negativ: Too close to the bathrooms - doors opening & closing & flushing noises were loud and annoying.
Positiv: Swiss Airline was very clean with new planes and a great staff. An overall wonderful International flight!!
Connecting flight a disaster
Negativ: It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st.
Positiv: same as Lufthansa
Positiv: On time, quick flight, excellent service
Negativ: Nothing -- everything was great
Very professional and efficient
Positiv: Everything moved smoothly
Positiv: Great, friendly service. Super food on a short flight!
Negativ: Everything was great.
Great Flight! Great service! On time!
Positiv: Good food, and generous. Staff was courteous. Flight was on time. Swiss are very precise.
Positiv: Crew, timing, professionalism, cleanliness,
Negativ: Late & bumpy
Helvetia legroom poor
Negativ: Baggage check-in at both Chicago O'Hare and Venice Marco Polo was very slow.
Positiv: Took a quick flight to Zurich. The whole trip was less than an hour. Everything went smoothly.
Good transit flight
Positiv: Near on time arrival,
Negativ: Had to stand a long time on the bus to get to plane
Negativ: Missed flight by minutes. They would not let us at a change fee and we eirher had to pay almost $7000 for the same flight the following day or book with a different airline which we ended up doing.
Positiv: The service was outstanding.They were all so nice.
Positiv: Service, food, chocolate,
Negativ: No wifi
My son changed our flights as I was not notified these flights had can
Positiv: My son thankfully was able to switch our flight
Negativ: I was not notified original flight had been cancelled
Positiv: great flight in time
Negativ: they are selling connections too short
Great movies and big screen,
Positiv: seats and movis
Negativ: Our flight was rerouted due to weather, which was fine. Unfortunately after we landed at an alternate airport, Swiss Air was completely disorganized. Communication with the effected passengers was sparse. Very unimpressed with Swiss Air.
My seat was double booked on Budapest flight (21A)
Negativ: My seat was double booked and I couldn't sit down what was on my boarding ticket. I received this seat at the beginning of my trip in San Francisco during check-in, however apparently Swiss has arbitrarily overridden seating in Zurich. The crew on Budapest flight were rude, and ultimately didn't do anything when I brought this to their attention. I'd like some form of compensation for this inconvenience.
Positiv: Basket of Swiss chocolates served. Even though the flight was short, we were served a croissant, drink, and the yummy chocolate.
Swiss air canceled our flight two days before our scheduled flight
Negativ: We were left in Italy a day longer and so we had to incur the cost of hotel and meals for an extra day. Our hotel had no rooms for us so we had to pack up and find another hotel
Positiv: Everything was good, good staff, good servise.
Negativ: Tight seating
Positiv: Perfect hours of the flight
Negativ: Food (sandwich dry...)
Negativ: Swiss cancelled our original flight. Put us on a much later flight that would not connect to our flight to Newark. Instead they put us up in a hotel in Zurich and put us on a United flight the next day, both my husband and I reached missed a day of work because of this.
Negativ: No snacks, half cup juice. Boarding-no organized lines.
Outstanding Service and Food/Beverage
Positiv: Service and Food/Beverage were very good
Positiv: Leg Room good at emergency exit row
Negativ: Not a lot of help at the airport.
Positiv: Good service. Punctuality
Negativ: Late by 2 hours
A new bombardier c100 flight
Positiv: Quick, awesome, Swiss Crew as always perfect.
Negativ: Turbulence but it’s a service problem )
Positiv: Like everything
Positiv: Two free snacks and friendly and very helpful staff members.
Negativ: If I had to change something, it would be food. But this is a personal reason. I just didn't find it tasty.
Negativ: The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport.