|Top-Route||Guangzhou nach Peking Capital|
Negativ: Over one and an half hours delay - sitting on the airplane
Negativ: Everting was Good no complain.
Positiv: Lots of movie options, the food was good (had multiple food dish options for each meal)
Positiv: Good and pleasant service, new plane very clean including regular WC cleanups
Negativ: Boarding could have been done in groups
Positiv: Crew and food are excellent
Positiv: I would like to never fly through China again
Negativ: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
Positiv: Everything was great, service on flight was really nice.
Negativ: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
Positiv: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Negativ: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
Negativ: perfect flight
Negativ: On time boarding
Positiv: New aircraft used like their 787-800s
Negativ: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
Positiv: For the price, Hainan is a good value.
Negativ: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
Positiv: Hainan airline it's just amazing.
Negativ: They did everything on high customer expectations level.
Positiv: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Negativ: The flight was delayed for more than two hours. Upset with it.
Negativ: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
Positiv: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
Positiv: Good entertainment system
Negativ: Chaotic boarding process
Negativ: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
Positiv: We like the people doesn’t even want to help you !!!!!
Negativ: The worst customer service and Communication airline ever. A lot of things can be done better
Positiv: The crew was great!
Negativ: More space
Positiv: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Negativ: The switch from one terminal to the next was horrible
Positiv: Entertainment system
Negativ: I miss the flight and I need to change it please
Negativ: Poor connection
Positiv: I did not like it.
Negativ: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
Positiv: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Negativ: Do not offer a route that you are not going to or have approval to fly.
Positiv: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
Positiv: 787 Plane, leg space, polite and beautiful staff + service.
Negativ: Need to improve on food
Negativ: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
Positiv: too early to say
Positiv: did not get lost
Negativ: in Xian, had been led to walk long distance and wait in wrong gate
Positiv: Smiles，answer calls, clean toilets
Negativ: Some notes in toilet might be inaccurate like ask us to install waste bin?
Positiv: Seating was Comfortable.
Negativ: Cancel the day of the flight. Had to leave the next day.
Positiv: Excellent crew, kind, helpful and smiling
Negativ: Limited movie selection, considering this long flight
Positiv: Hawaiian really is a hospitable airline, they have a good heart.
Negativ: More movies in different languages
Positiv: The airplane is super modern, with AC sockets and entertainment in all economy class.
The crew is the most dedicated and caring that I have experienced.
Negativ: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
Positiv: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Negativ: The domestic flight food was only bearable.
Positiv: Crew was attentive
Negativ: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
Negativ: Airline lounges
Negativ: Airline Lounges
Positiv: Comfortable, kind staff, and great amenities provided on board.
Positiv: Very happy with all the services!
Positiv: Great crew. Food. Lay flat bed.
Negativ: The seat super uncomfortable and narrow.
Positiv: Nice plane and crew.
Negativ: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
Negativ: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
Positiv: Nice crew
Negativ: My passport number was incorrect leading to an inconvenience at check in
Negativ: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
Positiv: More leg room for economy class would always be much appreciated.
Positiv: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Negativ: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
Just another Chinese airline.
Positiv: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Negativ: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Better than most Chinese airlines.
Positiv: So this is just a tad bit better than most Chinese airlines. Just a little.
Negativ: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
Positiv: Customs really fast
Positiv: Nice crew and they spoke English.
Positiv: Delayed and would have appreciated more snacks.