Mietwagen in Albany

Positiv: Tony the manager apparently was power hungry. No place to park vehicle in return lot. Upon return, I went inside of airport to get my receipt. He asked if I parked in a lined space. I stated no, he said you will be fined 400.00. I went back outside and moved the car to long term parking, no clear directions where I needed to park. I have pictures where a lot of customers left their cars in unlined spaces. Upon returning inside, Tony asked if I have the mileage of the car. Back outside to get the mileage. This location is not customer friendly.

Negativ: Customer friendly staff and clear directions.

Customer service

Positiv: The car was a good size and we got good gas mileage

Negativ: The service was terrible. They didn’t know which spot the car was in so we had to walk around pressing the panic button. The car was dirty inside and out. The lady had an attitude when we told her about it. They gave us a second car and it was just as dirty, but wee took it as by then we were late. There were foot prints and hand prints on the passenger side window and windshield. Dirt and crumbs in the cup holders and fingerprints all over the radio. Both doorwells had dirt and crumbs in them and there were bubble gum wrappers on the floor of the back seats. We bought cleaning wipes and winded and cleaned it ourselves. Also we were told it had a full tank of gas, but it was only 3/4 full. Again when we reported all this to the lady at the front desk she had an attitude. This has completely put us off ever renting from Albany Budget rental again. We have used them before in other towns and never had a problem.

No cars

Positiv: I liked that I didn't get stranded after an hour of trying to find a way home.

Negativ: Reserving a car and arriving to find there are no cars. Then after an hour of checking other companies, I asked if they had any being returned that day and suddenly they had a car. A more expensive one. Then I get to the car and the gas is on half even though the contract stated full. I go back and inform them. They write half on my paper, initial it and say it will be updated in the system. It wasn't and it charged me for returning the car on half.

Negativ: See above.

Keine Autos

Positiv: Mir gefiel, dass ich nach einer Stunde des Versuchs, einen Weg nach Hause zu finden, nicht gestrandet wurde.

Negativ: Wenn Sie ein Auto reservieren und dort nach einem Auto suchen, gibt es keine Autos. Nach einer Stunde mit der Überprüfung anderer Firmen fragte ich, ob sie an diesem Tag zurückgebracht wurden und plötzlich ein Auto hatten. Ein teureres. Dann komme ich zum Auto und das Gas ist auf die Hälfte, obwohl der Vertrag voll angegeben hat. Ich gehe zurück und informiere sie. Sie schreiben die Hälfte auf mein Papier, initiieren es und sagen, dass es im System aktualisiert wird. Es war nicht so und es hat mich für die Rückgabe des Autos auf die Hälfte aufgeladen.

Negativ: Siehe oben.