Negativ: Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy
Positiv: virtually nothing
Negativ: seat too cramped, timing of flights too close- very rushed- initial delay created panic to get to gate. No vegetarian options- poor choice of food. Not everyone eats meat! Improve your options and offer better food.Crew rushed through food service. Confusing entry to plane. No clear lines fo9r boarding- everyo9ne just collects at one time-confusing
Nice flight on time
Positiv: I like that we the departure time was on time
Negativ: The food, was not tasteful.
Negativ: There were not headphones
Positiv: The flt left on time & arrived early. Boarding & disembarking was quick & efficient. Plane was clean, seats spacious & comfortable. Crew was pleasant.
Negativ: Not a thing.
Negativ: I was moving from one country to another having to pay for my own expenses. The cost of a third luggage was painful.
Negativ: Flight delayed by 8 hours
Positiv: I liked how catering the workers were towards me for hearing me throw up due all my lay overs that day and me being 20 weeks pregnant, thank you Avianca!
Negativ: The food
Negativ: Food choice - I feel quality has gone down since my last flight in February.
Personal juice boxes is a lot of waste and pesticide spraying is a problem
Positiv: Flight was on time
Negativ: Boarding could have been faster
Negativ: More space
Quick easy flight to Lima
Positiv: Friendly staff. Quick boarding process. Good facilities at La Paz airport. Plane was clean and tidy. Comfortable journey.
Negativ: La cortesía del personal de cabina es lo mejor.
Positiv: I like the comfort and entertainment
Positiv: Demoraron el vuelo casi 3 horas, a la llegada a ny perdieron nuestras maletas. Pésimo avianca.
Negativ: The delayed
Avianca is bad
Positiv: Nothing was noteworthy
Negativ: Screens didn’t work. No leg room. Traveler in front kept ramming her seat into me and flight attendant was ineffective
Negativ: 1 hour delay in Bogotá airport.
Positiv: Friendly crew service
Negativ: No entertainment at all
Wouldn’t do it again
Negativ: IEverything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight.
Negativ: Flight was on time!
Positiv: Avianca has always been very helpful, they work quickly and are happy to help
Negativ: For the first time flying with Avianca, they lost my bag...they were helpful about it and say it will be delivered to me tonight...I hope so.
It has a friendly name
Positiv: Avianunca it the affectionate name the locals call to one of the worst managed airlines in southamerica. A simple one stop over to miami became a nightmsre. The aeroline left as always late LPB and arrived late to Lima. The airline personal decided it would not wait for their own flight and left us stranded en Lima tiel the evening with direction to bogota. Obviously arrived late to bogota and we lost the connection to miami. Lnext day arrived late to miami and we los our nonrefundable flight to NYC and had to purchase new tickets. I will avoid avianca and you should to
Positiv: The price paid
Negativ: They forgot the stroller in Bogota, and had to wait two days to get it back. Both flights were delayed.
wheel chair attendants
Positiv: Wheel chair attendant in Quito was very kind and helpful! Thank you for the service
Negativ: Outgoing flight from Quito to Bogota was 3 hours late and I was traveling with 5 year old grand daughter and in a wheelchair.
5 hours delay, no notification in advance
Negativ: Flight was delayed for 5 hours, the airline never called to inform it.
Positiv: What I liked the most was the comfort in the cabin. It was a quiet flight.
Positiv: Friendly staff. Organized. Efficient.
No hidden fees on our Avianca flights !!!
Positiv: What a pleasure it was to fly on Avianca Airlines. Our three segments all took off on time, included two checked bags at no extra cost, meals at no extra cost, adult beverages at no extra cost, pillows and blankets at no extra cost! This is completely different than the US flagged carriers. Thank you Kayak for giving us a really good flight deal!
the worst delay of all time
Negativ: 3 hour delay for a 30 minute flight.....
Positiv: The only drawback was our first flight to Bogata was cancelled and they moved us to Tame. We had to pick up our bags in Bogata, go thru immigration & customs. Somehow it got confused and our bags didn’t get rechecked because of the airline changes. I ended up having some things taken from my bag as it didn’t fit into the carry on requirements, the reason I was checking the bag. Once we got to the gate they were able to check it thru to our final destination of SF.
Negativ: My only next time is to have a more direct route to Quito without 3 different plane changes.
Negativ: Seats: I couldn’t lay the seat back
No blanket available: the crew didn’t give us one I was requesting for my 8 years old son.
Entertainment: few movies available for kids
No plug to charge electronic devices.
Negativ: My fly first flight was delay and my flight from Bogota to New York was canceled
Positiv: On time and good staff.
Negativ: Nothing to dislike
Negativ: Worst airline. Had to spend more money ( no communication at all !!!
Positiv: Flight attendant was friendly
Negativ: Plane was dirty and bat-up
Positiv: Overall the experience was ok
Negativ: No vegan food option.
Negativ: Delayed for almost 7 hours with no information
Negativ: one of my legs was delayed for 7 hours and there were no true explanations given. We were treated in a very degrading way
Negativ: The plane is late on 80 minutes
Negativ: No veggie food option
Positiv: Comfortable seating. Quick boarding. Great entertainment. Helpful staff.
poor communication from cockpit
Negativ: Sat for 1 hour and 45 minutes at the gate. One announcement stating changing runway and should be possible to leave in five minutes or an update in five minutes. Nothing more heard. Hot, no air running.
Negativ: Cancelled flight
Negativ: Avian a canceled my flight and they don’t want to refund or reschedule they stole my money. Avianca, justfly.com or kayak.com will not help or do anything
Negativ: Boarding was messy, and the lady at the counter had a bad attitude. Had to take a bus to the airplane. Flight was overbooked and took off an hour late.
It was very good
Positiv: The service was excellent and my kids was very happy
Negativ: Everything was excellent
The plane was late and I was put in a different plane/airline
Negativ: Terrible customer service. I was told to wait to be given instructions or reasons as to why the plane was late. The staff was not friendly and didn't care i had two connecting flights I would loose if i didn't get on a plane to Quito. I will definitely will not be flying Avianca again.
Positiv: They always gave us attention
Negativ: Nothing everything was good
Positiv: The boarding crew was very professional
Positiv: The customer service was great...
Positiv: Excellent flights and the crew excellent too. Thanks for everything
Positiv: The sandwich was warm!! There was a lot of room on the flight
Positiv: Nice staff
Negativ: Luggage is lost
Positiv: Helpful staff, good food for a short flight, no problems.
Negativ: Our bags were left in Panama City. That is three out of three times that one or both of our bags have been lost by Avianca in Central America.
Negativ: The crew wasn't that helpful or friendly.
Positiv: Liked the experience but for the boarding.
Negativ: The boarding. Changed gates and had to take a bus ride to board the pain in the rain.