Mietwagen in Santiago de los Caballeros

Positiv: N/A

Negativ: I arrived and no one was there at the counter. Location states 24 hours. Reservation for pick up was for 4AM. Came back at 8AM because was told by other rental companies that Ace opens at 8AM. Arrived at 8AM and was told there was no car for me. Sick to my stomach with this company. Was stuck on foot because of this Ace. Never rent from them. What is the Reason for a Reservation if no vehicle is held for the person.

Positiv: Nothing

Negativ: Better communication with the customers ACE don’t even have a location there, ACE have a deal with another car rental company by the name of NELLY rent a car and they won’t take any other kind of car insurance but they own witch is very expensive $1300 dollars for 17 days

Don’t know if I will rent a car ever again here

Positiv: Located in the airport

Negativ: I purchased a insurance policy and vehicle before departing. The vehicle on arrival was smaller then promised and I was told my insurance policy was not valid. I had to pay over $100 for the insurance policy there. Then when my car was hit in a parking lot and had minor damage it was not cover because i didn’t have a police report. They told me to use my original policy I had bought online. Basically stole $130 me. With the extra costs I would have saved money getting taxis everywhere.

Horrible- He gave away my car

Negativ: Did not have my car that I reserved.

Poor pick up / great return

Positiv: Joel Batista, the gentlemen that I returned the car to was simply amazing. He is very kind and always goes above and beyond to accommodate all clients.

Negativ: Ms. Marte, the attendant on duty when I picked up the car was extremely rude, sarcastic and very unprofessional. I have been renting from Ace for years at the same location and every time she is working at the time I pick up my rental she always makes a problem out nothing. I have dealt with many Ace attendant and never had a problem with any of them except for this particular person.

Can't rent from KAYAK

Positiv: Nothing. I showed up at the airport and there were absolutely no vehicles available for me to get home at 3:00 am. Thankfully I was traveling with a group and they took me home.

Negativ: For the second time in as many trips when I get to the airport at 3:00 am my rental is not available, last April I rented through KAYAK and when I showed up to pick my vehicle all they had for me was a compact car in lieu of the small SVU that I reserved. Not only that, the next day I was responsible for returning the temporary rental back to one of their offices to then pick up my reserved rentals, so basically I wasted my first vacation day dealing with my rental. This time around, I said okay Alamo is definitely not the way to go so let me try ACE, but little did I know this was going to be even worst. After waiting for over 20 minutes to be helped, I was flat out told that my vehicle was not available and the only car available was a full size SUV that I would have to pay more for and I had to take their insurance as my Credit Card insurance was not enough for me to leave with the vehicle. So, this time around I was literally going to be stranded at the airport at 4:00 am unless I took the terms I was offered. Can you imagine, how I would have felt had this not been my country of origin, or if I wasn't traveling with family members that eventually took me home and helped me get a rental at a different place the very next morning. I would never, ever in my life rent from KAYAK again.