Mietwagen in Lansing

Positiv: NOTHING!

Negativ: The Hertz office in the Lansing airport was closed when we arrived to pick up the car at 9:30ish pm. Upon calling the 800 number for Hertz we were told to find a way to Detroit to pick up a car from that airport!! When communicating to the person in the call center that we had just flown from SFO to Detroit and then to Lansing, he had no idea of the distance or what he was really requesting us to do. When we indicated that we would Uber to a family members house and return the next morning to pick up the car and that we expected to be refunded for 1 days rental plus the Uber cost we were told that no discount would happen and this was Kayaks problem, not Hertz because the Lansing airport Hertz office is never open at 9:30 at night. While I tried to get them to understand that this was their problem as Hertz had signed a contract with Kayak and was responsible for the programing and metrics within the automated purchasing program I got no where with the first person I spoke to or the their supervisor. Reluctantly we agreed to return the next morning to pick up the car and pay the full price as I knew I would be contacting Hertz after our vacation. However, we returned the next morning to find that they could not find the reservation, and after finally locating it they did not have the car ready and we would have to take a Toyota Corolla or wait and another hour for the Nissan Rouge to be cleaned. Then to add insult to injury they wanted an extra $13.99 to register my wife as a second driver because we are lesbians! We were told that our relationship was not recognized by them! REALLY!!!! Angry beyond belief, and no other car rental counters at the airport open, we were stuck with the two folks at the counter that refused to budge and refused to contact their supervisors as we requested. So we accepted the DIRTY Toyota Corolla and will be requesting reimbursement of the $809 cost to rent the car from Hertz! Is Kayak able to help us obtain a full refund? Does Kayak really want to continue a relationship with Hertz when then do not recognize gay couples? I look forward to hearing from you. Teresa Barker 415-730-2991

The car smelled like smoke and the steering wheel and gear shift was d

Positiv: The gas mileage

Negativ: Car made an awful sound

Negativ: Everything

Der Wagen schrie wie Rauch und das Lenkrad und die Gangschaltung waren d

Positiv: Die Gasleistung

Negativ: Auto machte einen schrecklichen Sound