Mietwagen in Evansville

Positiv: Convenient

Negativ: Car smelt like cigarettes the inside had ashes all over the car and it was hideous

rules of car rental included "no smoking"

Negativ: Rules of car rental were stressed upon check-in along with cleaning fees associated for smoking or pet in the car. My mother had just been hospitalized and I was in a hurry to begin my 310 mile trip. The car smelled rancid but I didn't have time to do anything else. I drove with windows cracked open and at times all windows all the way down. Very strong cigarette smoke permeated the car. Obviously it had not been cleaned enough after the last rental. Upon return of the car and discussion with Mgr, a discount of one day's rental was refunded. Cars that smell like that shouldn't be on your lot!!!

Negativ: Hertz refused to rent me the car when I showed up to pick it up because I was using a debit card even though they had already charged my account and then gave me a phone number to call where I was told that because “I had canceled the rental less than 24 hrs I was eligible for refund”!!!!

Negativ: Doesn't tell you that they don't accept debit cards, even if it acts like a credit card. Hertz would not accept it and I had a hard time getting my money back, I tried calling kayak customer service and they transfer you to a answering machine.... an answering machine! I finally had to call hertz customer service to cancel reservation and now have to wait 10-14 business days to get my money back... hopefully I do get my money back. If not I'm going to be even more upset.