|Top-Route||Vancouver Intl nach Toronto Pearson|
Negativ: Prefer PBI We took FLL because no flight available from or to PBI
Negativ: Prefer PBI we use FLL when there is no flight available from or to PBI
Negativ: Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI
Negativ: Pissed that when you book as a couple, same address, same name that you aren’t seated together unless you pay extra. And having to pay for a suitcase is a rip off. You can’t bring shampoo and products with you on the plane but have to pay to check them. I can’t seem to pack enough clothes for a vacation in a carry on. Airline rip off
Negativ: Not so crowded during COVID. Every seat full
Positiv: I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort
Positiv: The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous.
Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers).
Negativ: Nothing really. This was by far the best and fastest flight door-to-door.
Positiv: comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2"
Negativ: they did the best, were polite, helpful other AC flights taken, this was probably the best
Negativ: Tight seating
Negativ: Bathroom was disgusting. Sink and toilet clogged and filled with paper
Negativ: The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19.
Negativ: For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods
Positiv: I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth
Negativ: Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?
Positiv: Everything was fine.
Negativ: No issues.
Positiv: Fast flight
A whole row to almost every person
Positiv: The spacing was good
Sanitary with every Air Canada airplane I’ve been in was good
Lighting felt cozy
Negativ: Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right
Positiv: Fast flight
Had a whole row to myself
Distancing was good
Negativ: People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had
Positiv: First time traveling with my dog and it went well.
Positiv: The agent was at the air Canada counter was amazing. He helped with getting my toddler a ticket, he walked us all the way to our gate because we were late boarding.
Negativ: My toddler should have been issued a ticket from the beginning if that’s the policy. It took forever to cross the airport and then i had to figure out where to get our tickets which took over an hour and then we had to go through tsa again. Thank God the agent helped us through. I ended up not having food nor water for my son nor myself and of course no service on the flight. It was a miserable day to say the least.
Positiv: The crew were friendly & made us feel welcomed
Negativ: What happened to physical distancing? Flight was packed full.
Positiv: I managed to get a comfortable seating
Positiv: Quiet flight in fairly empty flight
Negativ: food choices, no blanket
Negativ: Service was cursory
Positiv: TV movies
Negativ: More popular movies
Negativ: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.
Negativ: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew
Positiv: Empty middle seat so more room.
Positiv: Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated.
Excellent restrooms on the 787.
Negativ: Not enough leg room etc. for the long flight.
Positiv: Food and beverage service was great, especially the the wine/beer and hot meals on the long flight.
Negativ: Not enough leg room etc. for the long flight. Cushions and blanket were nice.
Positiv: Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight.
Negativ: Not enough leg room etc. for long flights. Cushions and blankets were nice.
Negativ: If it wasn’t 3 hours late.
Positiv: Got there
Negativ: Way too expensive
Negativ: Laptop charger (115v) would be appreciated
Positiv: Die meisten Crew Mitglieder waren nett
Negativ: 2-4-2 Sitzreihen
Negativ: delayed. gate changes
Positiv: Crew did the best with what they had
Negativ: Four hour delays with little to no updates along the way are inexcusable
Negativ: Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious
Positiv: Crew is ok.
Negativ: Be on time
Positiv: Crew is great!
Positiv: All was good
Negativ: Them good
Negativ: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated
Positiv: Crew were great...
Negativ: Food was very poor. Entertainment was awful
Negativ: I’m just thankful the Castlegar flight went.
Negativ: No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system.
Positiv: Crew member was grumpy, not friendly and did not give eye contact
Negativ: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.
Positiv: There was enough leg room and boarding was done reasonably quickly.
Negativ: The flight was delayed by 15 minutes without explanation.
Negativ: crew could have been more professional, the signs for boarding were confusing
Positiv: seats were pretty cramped in economy
Lunch needed to pay extra
Positiv: The flight was okay.
Negativ: - I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out.
Negativ: AC changed departure lounges and nearly missed flight.
Negativ: Departed one hour late due to weather from incoming flight departure city, YVR.
Negativ: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.
Negativ: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.
Negativ: Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight.
Positiv: Entertainment TV worked well
Negativ: Bigger space between seats Food or snacks offered
Positiv: The whole process from check-in to getting luggage was smooth.
Negativ: Food wasn't great. It wasn't terrible either but I've had better.
Negativ: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.
Negativ: The crew services are excellent