Had wheelchair assist throughout the trip……excellent service.
In the days of wireless earbuds, I feel the flight should have headphones if there is TV provided 🤷🏽♀️
Stop talking about masks constantly.
Positiv: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Negativ: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Positiv: "The crew had an amazing personality. They definitely enhanced my experience"
Positiv: "Flight was on time out of JFK, and quick and easy to board. We took off on time and landed 30 minutes early. This is was a great trip, and I love Delta."
Negativ: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Positiv: "Seat was comfortable and the crew was courteous."
Positiv: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Negativ: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "The crew was fantastic. The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch."
Negativ: "The boarding process seems slightly longer for delta than other airlines. I figure you’re aware of this and are working on streamlining this. Further while the safety animation yo have made is cute is a little confusing at times."
Positiv: "Every seat had an entertainment screen, with a variety games, movies, or flight information available."
Negativ: "The flight arrived 20 minutes early (win), but we then proceeded to have to wait about 15 minutes to pull into the gate because the previous plane handing left yet."
Positiv: "Awesome Customer Service"
Positiv: "Fantastic crew!"
Positiv: "Didn’t like security. They were rude"
Positiv: "The crew was very polite and accommodating."
Negativ: "Seats are uncomfortable and tight."
Positiv: "The seat was comfortable"
Negativ: "Seats could be a couple of inches wider"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Negativ: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Positiv: "One of the flight attendants was nice."
Negativ: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Negativ: "Seats are to small and too close together."
Negativ: "Sat on the runway for over an hour to get the gate. Unacceptable."
Positiv: "Nice crew, clean plane"
Negativ: "Stuck in hot plane for an hour because of plane traffic. Not really deltas fault but c’mon"
Negativ: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Negativ: "The flight attendants weee rude, and no bar service"
Positiv: "I was with my friend"
Negativ: "Delayed 12+ hours"
Positiv: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."
Positiv: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Positiv: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Negativ: "Leg room is never enough. I'm 6'1"."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Negativ: "No assistance in helping us get to our destination"
Positiv: "great staff . clean. current movies"
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "The price."
Negativ: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Positiv: "I liked the fact that I was able to watch a movie on my phone."
Negativ: "The flight was very rough at times."
Positiv: "That I was able to sit next to my husband"
Negativ: "Everything else."
Positiv: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Negativ: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
Positiv: "very little"
Negativ: "Could they make sears smaller? The plane was really old too."
Positiv: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Negativ: "I didn't like the food."
Positiv: "Layout of aircraft"
Negativ: "Couldn't find USB port."
Positiv: "Smooth, easy, still long"
Negativ: "Still long"
Negativ: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Positiv: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Negativ: "No complaints!"
Kein essen für Business Class Passagiere. Covid!
Only reason I did bad on food and entertainment was because flight was a short flight.
Wie beim Hinflug auch beim Rückflug Verspätung von fast einer Stunde. Auf Nachfrage zunächst keine Informationen und unfreundliche Antworten. 50 Minuten im Flieger warten müssen bevor der Start erfolgte. Erst auf Nachfrage gab es zur Überbrückung ein Wasser. Schade, dass man als Gast immer darauf Selbstverständlichkeiten aufmerksam machen muss. Dabei möchte LH angeblich immer ein Wohlgefühl an Board vermitteln. Das behaupten sie zumindest immer in der Durchsage. Enttäuschend.
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
Angenehmer Flug, sympathische Crew
Inwouldnt change anything on short flights within EU
Für einen Linienflug ok. Hygiene voll in Ordnung. Alles in Allem schon ganz gut.
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Kniefreiheit nicht gegeben
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Upgrade von Premium auf C"
Negativ: "alles prima"
Positiv: "Piloten sehr nett gesprochen"
Negativ: "Aus und Einsteigen besser organisiert von Crew nochmals Durchsage"
Negativ: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "Crew war nett"
Negativ: "Passagiere wurden umgesetzt"
Negativ: "das pathos"
Negativ: "Verpflegung fehlte kpl"
Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"
Positiv: "Tolle Besatzung und zuvorkommender Service. Gute Programmauswahl"
Negativ: "- Flugzeug brummte so dermaßen, dass es nicht möglich war zu schlafen. Ich stieg mit höllischen Kopf und Nackenschmerzen aus. Ich weiß nicht, warum der Sitz so am vibrieren war. - FLugzeug war etwas älter - Software und System waren recht langsam. Touchfunktion leicht fehlerhaft."
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Same as previous"
Positiv: "The crew is amazing! We have comfort even in the economy class."
Negativ: "Der Flug hätte nicht storniert werden sollen."
Negativ: "Delayed flight barely catch the next one."
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Personal war sehr freundlich"
Negativ: "Sitzplatz wurde ohne Nachfrage abgegeben Gürtelschnalle mit Kaugummi versehen Boarding wegen scanvorgang und Türöffner extrem langsam"
Negativ: "Flieger startete zu spät und kam mit noch mehr Verspätung in Frankfurt an. dort wurde keine Treppe ans Flugzeug geschoben. Dann mussten alle in den Bus steigen. Viele versäumte Anschlussflüge, Menscheb sehr unglücklich. System Versagen von Lufthansa und Fraport zusammen"
Positiv: "Very friendly and accommodating"
Positiv: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Negativ: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."
Positiv: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Negativ: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Positiv: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Negativ: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Positiv: "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Negativ: "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."
Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"
Positiv: "Sehr pünktlich, sauber, freundliches Personal."
Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."
Positiv: "Das Flugpersonal war sehr freundlich, das Essen war in Ordnung, die Filmauswahl war sehr gut."
Negativ: "Leider war es sehr eng in der Economy Class und relativ laut aufgrund einiger Kinder."
Positiv: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Negativ: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Positiv: "Es gab zwar eine kleine Verspätung aber diese und deren Ursache wurden am Gate angesagt. Nettes und effizient arbeitendes Bordpersonal und freundlich vorgetragene Begrüßung, Ansagen und Verabschiedung. Flug war ruhig und entspannt. Gerne wieder!"
Positiv: "Flugpersonal war sehr freundlich und hilfsbereit. Boarding ging auch sehr schnell."
Negativ: "Auf unserem Langstreckenflug bekamen wir zwei Mahlzeiten. Leider war bei beiden Malen ein Gericht aus, sodass ich immer das bekam, für das ich mich nicht entschieden hätte... Cola war nach ca 1h komplett aus"
Positiv: "Flugpersonal war freundlich"
Negativ: "Flug war verspätet durch verzögerte und chaotisches Einsteigen. Der Ausstieg war ebenfalls ein ziemliches Durcheinander."
Positiv: "Noch immer eines meine Lieblings-Airlines. Durch und durch professionell"
Negativ: "Onion rings als Verpflegung..na gut. Bei 55min Flugzeit ok. Kein ausschlusskriterium"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The crew was spot on with there interacting with us passengers and very good doing there job"
Negativ: "Food and drinks lol"
Positiv: "Pretty standard seats and leg room. Courteous and friendly crew."
Negativ: "Air Canada Rouge is pretty much the same as Air Canada except for entertainment service and I would say meal service. The entertainment service means you have to download their app, but unfortunately the streaming service wasn't always working. In terms of meal service you have to pay for alcohol."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Space, food and entertainment"
Negativ: "It was late 20min"
Positiv: "Pizza was terrible."
Negativ: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Negativ: "I was unable to check in online, then waited in line at the counter for 45 minutes to then be redirected to AirCanada counter, where I then had to walk back and forth across the airport with their representative to have them 'find' my ticket, which was supposedly lost. It would have been nice to be informed via email, which counter I should check in at and also, confirmation that they had my ticket. Fortunately I showed up 3 hours early, because I needed every minute of it."
Negativ: "24 hour delay due to mechanical issues"
Positiv: "Not much"
Negativ: "We are people, just be kind. Asking to be treated in a friendly respectful manner seems to be impossible for Air Canada! I thought Canada was known to be friendly and polite, if that’s true, Air Canada should change its name! They are experts at treating people unnecessarily badly. It’s shocking to witness and harsh and rude shouldnt be descriptors of any company’s customer service agents, especially one who represents a country!!"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "There wasn't anything that stood out that I could say I liked."
Negativ: "I didn't care for the attitudes if the stage working in the Toronto airport. Things really aren't clear there for first-timers and much of the staff was acting like I should already know to do a lot of things when there weren't any clearly posted signs saying so. There is also a huge lack of organization."
Positiv: "Chairs and the space was very good."
Negativ: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Positiv: "flight was fast and on time, service was good"
Negativ: "seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane."
Positiv: "Wifi was great with very little disruptions. Service on the flight was expedient and frequent. In seat entertainment was excellent"
Negativ: "I had the only seat on the row with no power for devices. All seats have USB power, but I was working on a laptop and had no AC power. The other seats did. This seems to be the case for the window seats on the right side of the plane and the aisle seats on the left side of the plane."
Negativ: "Limited luggage space"
Positiv: "Simple, straightforward, staff was great."
Negativ: "No screens at seats (haven't been on an international flight in a long time without that!), seats are not very comfortable."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Gate customer service (Jaslon) at Newark Airport was great. When my flight from Newark to Toronto was late and I was going to miss my connection, Jaslon was very helpful by rebooking me on a better flight and having my bags transferred immediately. Second checked bag fee was reasonable,"
Negativ: "You pay for everything - snacks, headphones, food. Slow counter service at check-in at Newark"
Negativ: "flight got cancelled and was put on flight 1 hour later than originally planned."
Negativ: "Flight was cancelled"
Positiv: "Aircraft was clean. Convenient connecting gates. Flight duration."
Negativ: "- Poor quality food - Extremely poor inflight entertainment - Flight delayed no real explanation provided"
Positiv: "Comfortable seats, nice crew"
Negativ: "Extra charge for checking a suitcase, extra charge for choosing your seat (all seats are the same) boarding crew did not uodate as to continuous delays in flight, no headphones"
Positiv: "loved the free movies"
Positiv: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Negativ: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."
Positiv: "Very good !"
Negativ: "I really couldn't believe that I had a 13 hour flight on a brand new B787 with no WiFi capability. I travelled economy class and it was full, but it was obvious that 14 of 28 business class seats were empty. Well no wonder. If I were travelling 13 hours on business and couldn't connect, while on business it would be a time resource wasted. You should rethink your business plan. I suspect your losing fares to different carriers. Even travelling coach I will look for other carriers to compare to on future long haul flights. Too bad, you did everything else great. Robert Howell - firstname.lastname@example.org"
Positiv: "Crew was very helpful and nice, plane was new and in a very good condition. Flight was not fully booked so we could move around and take even 4 seats to lay down and fly comfortably."
Negativ: "Boarding was over an hour later than it supposed to be. Toronto always has some " surprises" for passengers. Food could be better."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "It was a good experience flying on Air Canada. The flight was on schedule, smooth flight, flight attendants were friendly."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "On time departure"
Negativ: "I had visa on expired passport ,staff on duty took too long nearly an hour to clear me."
Positiv: "I got home, it was delayed but not badly"
Negativ: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"
Positiv: "Service was good and people were nice."
Negativ: "Almost no room if someone puts their seat back, food was not good, made an emergency landing when passenger said he was fine and caused everyone to be delayed."
Negativ: "The staff is always hit or miss"
Negativ: "Food was terrible even for flight standards. No screens or movies shown. Had to have pre-downloaded the ap to watch movies. No wi-fi available for purchase. On one of the drink passes I was skipped."
Positiv: "- On time performance - Friendly crew - Comfortable flights"
Negativ: "- Lengthy check-in. We waited one hour in line to check-in. - Flight had no access to a gate. Boarding done through tarmac and buses."
Negativ: "The flight stood on the runway for multiple hours. We should have been let out to the airport so we could eat"
Negativ: "Audio jack for entertainment weren't working."
Positiv: "Excellent crew service."
Negativ: "inadequate leg room in economy"
Positiv: "Everything was as scheduled"
Negativ: "Nothing really"
Positiv: "Flight delay lost luggage"
Positiv: "Other than the rude employee in Vancouver's ticket and baggage counter, I'd fly Air Canada all the time if I could. SO much better than any of the other commercial airlines."
Negativ: "We had a 10 hour layover in Vancouver, which would have been fine except that we had to get our luggage and recheck it the following morning. This left us outside of security, unable to go anywhere to rest. No one expects to be comfortable when you spend the night in the airport, but this was worse. No where to sleep, no decent chairs to rest in. We weren't sure why, since our connecting flight to Seoul South Korea was also Air Canada, our luggage had to be picked up at baggage claim, held on until the following morning, then rechecked. The clerks at the Air Canada ticket and baggage counter were supposed to be opened at 9, but an incredibly rude employee snapped at me that he didn't have time to talk to me, that I'd just need to wait until 9:30 when they opened."
Positiv: "Food was really good and they passed drinks a few times as well as walking through with water. Staff was friendly"
Positiv: "The fact that there is a way to have on board entertainment but this was clitchy. Hot snack was welcome. Pillows and blankets. Direct flight from Casa."
Negativ: "Rude and filthy airline hostess. Having greasy hair and being rude is totally unprofessional. Requesting that a sleeping passenger bring their chair to upright position so that the passenger behind can have a snack? It doesn't make sense.This flight was not full at all and we were strongly urged to check our carry-on due to this. Well they didn't apparently see the fragile sticker as our latern and ceramics were damaged and the bag came out on the main conveyor. Also the door wouldn't open for baggage upon arrival so we were delayed an hour?"
Positiv: "Decent legroom"
Negativ: "Food, low quality and low choice entertainment"
Positiv: "The service was good"
Negativ: "There was no entertainment."