Finde günstige Flüge von Wien nach Kailua-Kona

Positiv: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."

Negativ: "Significant delay of departure."

Positiv: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Negativ: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"

Positiv: "FA were ok"
Negativ: "No entertainment"

Positiv: "Delta flight are always comfortable."
Negativ: "Not having a 3 hour delay."

Negativ: "Delayed departure"

Negativ: "Excellent service"

Positiv: "Boarding was on time and we arrived early. The staff was also very friendly"

Positiv: "Crew was great!!"
Negativ: "Boarding of plane. Should be from Back to front."

Positiv: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Negativ: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."

Positiv: "Having internet access on an overseas flight was a new treat for me. Delta appears to be bucking the trend of making flying miserable. I liked the waiting area at JFK with charging stations for every seat."

Positiv: "crew was friendly"

Negativ: "Crew unfriendly."

Negativ: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "good service"

Positiv: "Toller Service"

Negativ: "Delta comfort works especially for one who is handicapped"

Positiv: "Service was great"

Negativ: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"

Positiv: "Crew was great (once they arrived)"
Negativ: "1.5 hour delay added 5+ hours to our travel day. Not fun..."

Negativ: "Perfect travel day! No issues whatsoever"

Positiv: "Crew had pleasant personalities.. not stoic annoyed faces"
Negativ: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Positiv: "Crew and generous pours of wine"
Negativ: "The food was at best edible"

Positiv: "great crew!"
Negativ: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "Crew was nice and the boarding process was smooth, wwe did depart late, but we arrived in plenty of time to make my connection."
Negativ: "Leave on time"

Positiv: "That we landed an hour early."
Negativ: "That the seats were so cramped."

Positiv: "Wheelchair waiting at gate, very easy transit"

Positiv: "Smooth sailing"
Negativ: "Small bathrooms, difficult to access."

Positiv: "Able to watch a movie, even though can't finished it."
Negativ: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"

Positiv: "Entertainment"
Negativ: "The plane was hot"

Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."

Positiv: "Some of the cabin attendants were friendly and helpful. Others not so much."
Negativ: "Even in "world business class" the pods are very small and cramped and there is no room to put a carry on bag even something as small as a headphone box. Also the business class bathroom was very small, very disgustingly dirty when we boarded (someone tried to clean it a bit) and dirty and small throughout the flight. The bathroom does not have ventilation and the toilet basically does not have any liquid for flushing!"

Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"

Positiv: "Everything was perfect and most of all ON TIME Thank you Delta!"

Negativ: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."

Positiv: "very friendly crew"

Positiv: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Negativ: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."

Positiv: "The movie options."

Positiv: "on time"

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Positiv: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Negativ: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."

Negativ: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Positiv: "Aircraft appeared to be brand new"

Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"

Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."

Negativ: "All was good"

Positiv: "Service super, pünktlich und perfekte Landung/Abflug!"

Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."

Positiv: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Negativ: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."

Positiv: "Cabin staff were cheerful and helpfully"
Negativ: "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"

Negativ: "2h30 delay and no follow-up for connecting flights"

Positiv: "stewardessen"
Negativ: "das pathos"

Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"

Positiv: "Nette Crew"
Negativ: "Saukalt an Board. Erst nach fast der Hälfte des Fluges ist es gelungen, die Temperatur so einzustellen, dass es angenehm war. Das Gepäck ist mal wieder nicht mitgekommen. Lufthansa wird immer nachlässiger..."

Negativ: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."

Positiv: "Da aufgrund der gewitterigen Wetterlage, viele diesen Anschlussflug nicht mehr erreicht haben war das Flugzeug nicht voll besetzt, weswegen ich gleich drei Sitze für mich allein hatte... für einen Langstreckenflug ist das natürlich sehr komfortabel! Besatzung sehr nett."
Negativ: "Das Wetter.... wie oben bereits angedeutet recht gewittrig, war ein recht turbulenter Flug. Man musste sich die ersten Zwei Stunden oftmals mit beiden Armen festhalten um auf dem Sitz zu bleiben..."

Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"

Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."

Positiv: "Good service."
Negativ: "Check-in procedure. Plane was delayed a bit."

Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"

Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"

Negativ: "Same as previous"

Positiv: "The crew was really nice."
Negativ: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."

Negativ: "• Die Zwangsbelüftung verteilte einen ungewohnt starken und eiskalten Wind, und diese Einstellung wurde nicht abgemildert! • Die Freundlichkeit der Stewardess. • Der Klapptisch war einseitig abgebrochen, sodass nichts darauf liegen konnte."

Negativ: "Internetverbindung war vergleichsweise langsam"

Negativ: "Alles ok"

Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"

Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"

Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."

Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."

Negativ: "Pünktlichkeit"

Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"

Positiv: "The crew is amazing! We have comfort even in the economy class."

Positiv: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Negativ: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"

Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"

Negativ: "Mehr als 2h Verspätung"

Negativ: "Delayed flight barely catch the next one."

Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."

Positiv: "Crew war sehr aufmerksam"

Positiv: "Short flight but staff very attentive, food good."

Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."

Positiv: "Seating, food, and crew were very good."
Negativ: "No flight entertainment on Erbil flight."

Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"

Positiv: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Negativ: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."

Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."

Positiv: "Lots of legroom, friendly crew, and they serve sandwiches! Asked for water after takeoff and they gave it to me without hesitation! I would definitely recommend them!"
Negativ: "I can’t find anything to complain about."

Positiv: "Personal war okay aber Flug verspätet"
Negativ: "Essen war ein abgepacktes Salami Brot"

Positiv: "Decent food."
Negativ: "No onboard entertainment."

Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"

Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."

Positiv: "Das Flugpersonal war sehr freundlich, das Essen war in Ordnung, die Filmauswahl war sehr gut."
Negativ: "Leider war es sehr eng in der Economy Class und relativ laut aufgrund einiger Kinder."

Negativ: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."

Positiv: "Boarding war super schnell. Die Stewardessen waren wie immer sehr freundlich und hilfsbereit."
Negativ: "Die Bordansagen waren in gebrochenem deutsch und teilweise sehr wirr. Die Stewardess hat beim Austeilen des Essens/der Getränke ständig Leute vergessen. Ich kam mir vor wie auf einer Kaffeefahrt, ständig Werbung für irgendwas, was man kaufen soll: FlyNet, Boardshop, irgendein Hilfsprojekt."

Positiv: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Negativ: "Nothing"

Negativ: "Bigger seats the new ones are way to narrow"

Positiv: "Nothing"
Negativ: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Positiv: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Negativ: "Move the drapes a few more inches back."

Negativ: "Time"

Negativ: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Positiv: "The crew was informative"
Negativ: "Inflight sandwiches"

Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"

Positiv: "The crew was pleasant"
Negativ: "Baggage checkin & flight boarding was slow & disorganized."

Positiv: "The aircraft"
Negativ: "No overbooking next time!"

Negativ: "Fix the damn KIOSKS at Vienna!"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Negativ: "Flight got delayed 30 minutes"

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "pünktlichkeit"

Positiv: "Good beverage service."
Negativ: "Over an hour delayj for departure."

Positiv: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Negativ: "Everything was very good."

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Negativ: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Positiv: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Negativ: "If I knew how to recline my seat earlier. I did try several times"

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "yes"
Negativ: "not really"

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Boarding agent extra effort to improve my seating!"
Negativ: "Food amount less than expected."

Negativ: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Positiv: "Overall booking and airport was ok. Food was also actually quite good."
Negativ: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Positiv: "Flight crew very nice"
Negativ: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Positiv: "Very friendly and helpful crew."

Positiv: "Staff very pleasant"
Negativ: "Evening snack was not the greatest breakfast was pretty food"

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "The leg room, was surprisingly roomy"
Negativ: "The food and that there was no entertainment."

Positiv: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Negativ: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Positiv: "Norhing"
Negativ: "They have mabaged to lost my luggage"

Positiv: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Negativ: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Positiv: "The crew were hardworking, responsive, conscientious and friendly"
Negativ: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Positiv: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Negativ: "Flight departing late."

Positiv: "Friendly staff, good service and on time departure/arrival."

Positiv: "Inlandsflug ist noch ruppiger ..."

Positiv: "In der Kabine arbeiten noch verdiente Genossinen"
Negativ: "nun ja ..."

Positiv: "Crew was so nice and food was pretty decent"

Negativ: "Das Essen war einfach zu fade. Der Rest war gut"

Positiv: "Freundlich, sauber, locker!"

Negativ: "When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!! No help, no support Thanks"

Negativ: "New terms about hand luggage is worser then in RyanAir"

Negativ: "The plane was an oven for 30 minutes, while we waited for the engine to be turned on, wrost flight experience ever"

Negativ: "Aeroflot hat mein Gepäck nicht mitgeliefert. Das gleiche ist auf dem Hinflug passiert. Heute werde ich mein Urlaub wie geplant fortsetzen müssen, ohne das Notwendige mitnehmen können. Das ganze kommt mir wie ein schlechter sehr böser Scherz vor. Ist aber wahr."

Negativ: "Besser wäre, wenn der ursprünglich gebuchte Flug stattgefunden hätte, dann hätte ich meine Urlaubsplane halten können und nicht stattdessen ein Tag früher als geplant abreisen. Darüber hinaus wurde mein Gepäck nicht mitgeliefert, also aktueller Status nobody knows alle hoffen dass der noch auftaucht"

Negativ: "War kein Aeroflot Flug, sondern "Rossiya" Airlines"

Positiv: "Crew"
Negativ: "Seat"

Negativ: "They lost our bags and we had to wait almost 2 hours to fill out the required bag forms."

Positiv: "The food (two full meals) and amenities provided by Aeroflot was wonderful. Staff was helpful on the flight and provided us with plenty of drinks."
Negativ: "We boarded the plane at the time the flight was supposed to depart without explanation as to why there was a delay. Then we sat on the plane for two hours without explanation again. Landed 45 minutes after the originally planned time. Our connecting flight to athens was going to depart in 15 minutes, but left us and 58 other passengers. Poor communication to the passengers and then poor communication or help from the airline. If they would’ve waited 15 minutes, 60 people could’ve made their connection. Instead we have to wait 6-7 hours to board another flight. The customer service at the Moscow airport was sad... only two people at the desk for 60+ customers needing new flights because of their unexplained late departure."

Positiv: "Seat was not too comfortable...."

Positiv: "Neben mir hat niemand gesessen, darum hatte ich ein wenig mehr Beinfreiheit."
Negativ: "Schlechtes Essen, 3h Verspätung, null Entertainment. 4.5h in der Lift mit nichts als einem Heft auf russisch."

Negativ: "The line to check in at the airport (in both directions) moved at a snails pace. We stood there for literally hours."

Positiv: "mehr als 1:30 stunde warte bei dem pass controll, habe ich meine flug verpasst!!!"
Negativ: "Besser organiseieren die massen, und schneller kontrolle machen. kann nicht sein dass pass kontroll geht so lang mehr als 1 und halb stunde"

Negativ: "The food was terrible, only choice was fish patty and immediately gave me heartburn and stomach-ache, half the flight ran to the bathroom. No entertainment available for such a long flight."

Positiv: "Personal freundlich"
Negativ: "Koffer auch nach 12 Stunden Aufhelthalt in BBK nicht angekommen"

Positiv: "Bordpersonal freundlich"
Negativ: "Koffer auch nach 12 Stunden Autfenthalt in BBK nicht angekommen"

Positiv: "Super pünktlich. Bording schnell. Temperatur sehr angenehm während des Fluges. Personal sehr aufmerksam. Speisen in Ordnung."
Negativ: "Leider keine deutsche Bordunterhaltung (wie zb Korean Air). Kein Bier und Wein damit man ein bisschen besser schlafen kann. Zu wenig Beinfreiheit auch für mittelgroße Leute."

Positiv: "Good smooth flying. No children crying."
Negativ: "No entertainment, didn’t get a meal, staff didn’t smile"

Positiv: "Nothing"
Negativ: "We missed THE connecting fligh. They provide us really low quality hotel not clean at all. Also it took us 5 hours to go to the hotel from the airport. They made us wait 5 hours. I felt like I’m an illegal immigrant. In the hotel there was no slipper no toothbrushes. They should’ve provided us a kit"

Positiv: "The check in was very friendly even in the face of some problems for the computer to process my green card , we got good seats with more leg room , we very much appreciated!"
Negativ: "Our Luggage did not arrive in NY , we had only 1/2 hour to change flight in Moscow, we had to run to make the connection , and I was worried that our luggage wont make it, sadly I was right !"

Positiv: "Food isnt good at all. I have traveled many times with different airlines and none bad as this"
Negativ: "The air plan that took us from russia to istanbul was a small and tight airplan no tv food also isnt good. I got stuck in the airport for one hour to knw which terminal should i go cuz they told us we will take onther gate. No one there take line everyone is jumping to the front of the line and workers dont tell them to take a line. I will never ever do this again"

Positiv: "Nice, friendly crew. Experienced pilot."
Negativ: "Average entertainment."

Positiv: "Insgesamt gut, pünktlich, Komfort ok, es gab ein vollständiges Mittagessen"
Negativ: "Essen war ok, aber nicht mehr, leider keine Bordunterhaltung"

Negativ: "Nuevamente malo el tiempo de check in. Nos dijeron que no podían chequearlos porque el vuelo era más tarde. Luego otra persona dijo que ya se podía y la siguiente que no. Una desorganización total"

Positiv: "Flug war überpünktlich. Schnelle Gepaeckausgabe, gute Sitze. usb charger im sitz"

Positiv: "Plane, level of service"
Negativ: "Passport control at the UK border"

Positiv: "Easy boarding from terminal directly to plane, no bus transport in between."
Negativ: "Check in crew not very accommodating, although I was the first person to arrive at check in at 1:30 a.m., the desk operator professional, but not friendly."

Positiv: "Flugpersonal war freundlich und effizient. Flug war pünktlich. Frühstück war lecker."
Negativ: "Flughafenpersonal in Kazan unfreundlich und nicht des Englischen mächtig."

Positiv: "Friendly crew they speak Good English,and they are highly professonal."
Negativ: "When you asked to pay for another baggage or to upgrade they’re sending you to pay in the chashier."

Positiv: "Price. Got from point a to point b."
Negativ: "My luggage got lost."

Negativ: "Food was awful and a ton of kids, one of which kicked my seat the entire 8 hours."

Positiv: "Even though there was a significant delay there was recompense for Hotel or fare."

Positiv: "everything was great"

Positiv: "Flug war iO !!"

Positiv: "No"
Negativ: "Passengers were left for international transit"

Positiv: "Pünktlicher Flug. Guter Service an Board."

Positiv: "They give you a pillow, blanket, and other goodies to help you feel comfortable. Decent selection of movies and free food and beverage service was nice."
Negativ: "The food was ok. Very little legroom."

Positiv: "In time, nice stewardesses"

Positiv: "Check in service was good."
Negativ: "All was o.k"

Positiv: "Crew only!"
Negativ: "I've got my daughters wheelchair broken"

Negativ: "Flight was delayed for 3 hours. With a 3 hour layover, that meant 6 hours at Moscow D terminal. Too long."

Positiv: "Nice flight on newer aircraft. good food. But no gift for kids except a magazine."
Negativ: "Hated the boarding at Sheremetyevo. It was a complete stampede. Not organized at all."

Negativ: "Went to find my suitcase on the baggage carousel wide open with my prescriptions missing. I need these to control my nerve pain and I cannot get them until I go back to America in three weeks. I don't know what to do. They also didn't have my vegetarian order, so I ate bread for each meal."

Negativ: "Having 400 people bused out to the tarmac and up 20 plus stairs with carry ons etc is absolutely absurd!"

Positiv: "Aeroflot is an amazing airline - the people, food, seats...I highly recommend it. We flew Business Class and Economy and both exceeded our expectations and the quality of other airlines."

Positiv: "empty plane"
Negativ: "food"

Positiv: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Negativ: "Nothing"

Positiv: "Fast boarding"
Negativ: "WiFi didn’t work"

Positiv: "Like the multiple USB charging outlets and the mobile device holder on the backrest"

Positiv: "They crew was extremely attentive."
Negativ: "No tv screens and internet was shoddy."

Positiv: "It was standard AA service"
Negativ: "After flying in Delta Comfort+, American’s forward economy section is just nothing."

Positiv: "Crew was good. There was a lot of movies available. A LOT!"
Negativ: "The boarding process was the WORST!"

Positiv: "The boarding process was not complicated and my moved along in an orderly fashion."
Negativ: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."

Positiv: "Fast Flights were a major plus!"
Negativ: "Crew could’ve been more enthusiastic"

Positiv: "Plane was good, no delays and passport control in Charlotte, NC was quick."
Negativ: "I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane."

Positiv: "Booked via JustFly.com and I guess I did not read the fine-print. What seemed like a great deal – $475 USD for an off-peak round trip, LAX-LON-LAX, booked two months in advance – was not much cheaper, once I paid seat assignments and, new one on me, +$100 to check one non-cabin-sized bag each way."
Negativ: "Please, don't bait and switch British Airways for American Airlines. I chose to fly BA for a reason, but outbound was AA. I know it's a tough job, tending to 300+ passengers on any trans-Atlantic flight, but AA comfort and courtesy were lacking. It was a different story flying home on my BA 747."

Negativ: "kleines Frühstück für umsonst"

Positiv: "Eventually getting home."
Negativ: "Not being delayed as long, not waiting an hour to get our bags once we got off the plane."

Positiv: "pleasant crew"

Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"

Positiv: "Included beverage"
Negativ: "No headphones"

Positiv: "Crew was kind!"
Negativ: "Seats bigger"

Negativ: "Everything"

Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"

Positiv: "The crew"
Negativ: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"

Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"

Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"

Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."

Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."

Positiv: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Negativ: "Could have used a bit more room but I was not to squished"

Negativ: "They switched planes last minute in Chicago that delayed us by 55 minute which led to us missing our connecting flight in London. That connecting flight,4 1/2 hours later, was delayed, twice! We had to rearrange everything waiing for us at our final destination. BTW there was no explanation nor bad weather to cause this problem."

Positiv: "Nice flight attendants"
Negativ: "Central movie screen like its 1995"

Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."

Positiv: "Seats which we selected where great"
Negativ: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"

Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."

Positiv: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Negativ: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"

Positiv: "Great flight even though delayed. Flight attendants were friendly and the seats were comfortable, unlike on the international leg."

Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"

Positiv: "Flight Attendants were excellent. Especially good was the senior FA who was seen training the junior ones who were on their maiden flight. The breakfast omelet with turkey sausage was about as good as they get."
Negativ: "Nearly two hour delay due to fog in SFO. Recommend AA reroute into OAK where the fog is not so bad and the airport has a way better arrival on time rate than SFO. The drive into San Francisco is about the same time from OAK as it is from SFO."

Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."

Negativ: "Our seats were overbooked , causing us to almost miss our international connection. The staff were somewhat rude, but did try to solicit volunteers to give up seats and eventually the 4 passengers in my party did fly. But it was a very stressful 1hour until the issue was settled!"

Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."

Positiv: "The crew was very nice and helpful"
Negativ: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."

Negativ: "After flying 24 hours one of four bags got put on a later flight. The line at baggage service was so long that by the time I waited for the bag it arrived on another flight 2 hours of wait! Unbelievable! Disappointing. And by the way if a passenger is assigned to a seat that doesn’t recline it should be heavily discounted. Heavily as in half price of a normal seat. It really is sad that airline industry is not more service focused and more efficient."

Positiv: "The boarding process was ok."
Negativ: "The entertainment system failed again."

Positiv: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"

Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."

Positiv: "Everything was very adequate, nothing special about this flight."
Negativ: "Takeoff was delayed about 35 minutes just due to traffic on the runway. Out of all the flights on our international trip, the only issues we experienced were with American airports. You would think an issue like this would be readily solved by foreplanning, but instead we sat on the tarmac just waiting for our turn to take off. Some form of entertainment on the plane would've been nice. Or at least a place to charge electronics. Our bags arrived at our destination before we did, and although I immediately received a text alerting me to this fact, I was dismayed to find out they were in an entirely different terminal of the DFW airport. After 24 hours of travel and very little sleep, instead of just walking off the plane and retrieving our bags, our group of 20 weary souls had to first determine where our luggage was, catch a bus to a different terminal ( because of the size of our group we couldn't all fit on the first bus, so had to wait for the second bus), and then track down our bags. American Airlines did absolutely nothing to help make this experience any easier for us. Five of our party were in wheelchairs due to various levels of exhaustion or ailment, and all we were told is "I'm sorry but there's nothing we can do." This little adventure delayed us about an hour."

Negativ: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."

Negativ: "Not enough food to feed all passengers and the service was very slow."

Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"

Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"

Positiv: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"

Positiv: "First Class was nice but not worth the extra cost - my opinion."
Negativ: "First class, besides bigger seats and more foot room, was not worth doubling the cost of coach."