Finde günstige Flüge von Wien nach Australien

Positiv: "Boarding very efficient."

Negativ: "Boarding in New York could have been better organized"

Positiv: "Everything"
Negativ: "Nothing"

Positiv: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."

Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."

Positiv: "Friendly, clean. Great movie selection."
Negativ: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."

Positiv: "People were friendly - from check in right through to disembarkment."
Negativ: "Not applicable"

Positiv: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."

Positiv: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"

Positiv: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Negativ: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."

Positiv: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Negativ: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."

Positiv: "Excellent service - delicious meals"

Positiv: "Best airline I have ever flown."

Positiv: "Crew very polite, friendly and respectful."
Negativ: "Flightsame as"

Positiv: "The crackers design beside the meal and different colors of the sleepers."
Negativ: "Ear phone is not so comfortable!"

Positiv: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."

Negativ: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."

Negativ: "Meal was served frozen."

Positiv: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."

Positiv: "food is above average."
Negativ: "Cramped leg room for long flight"

Positiv: "Seat width, Crew Service,"
Negativ: "Web Site Check in is cumbersome"

Positiv: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Negativ: "There was no vegetarian option for food."

Positiv: "Good service and very clean plane."
Negativ: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."

Positiv: "Very nice , good service"
Negativ: "None"

Positiv: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Negativ: "flight delays"

Positiv: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."

Positiv: "Great service! Also, the food and beer that came with my flight was awesome."

Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."

Positiv: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."

Positiv: "everything was perfect!!"

Positiv: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."

Positiv: "The food, the movies and games were really great. There should be more games, though."
Negativ: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."

Positiv: "Very good premium economy seats and airline service was excellent - highly recommended"

Negativ: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Positiv: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"

Positiv: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."

Positiv: "Roominess of economy seats."
Negativ: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."

Positiv: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"

Positiv: "Food was really good!!! It was way"

Negativ: "The main entree was not very good."

Positiv: "Great flight attendants"
Negativ: "Japanese food not great"

Positiv: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Negativ: "Nothing really."

Positiv: "Japan Airlines is very good. They have good service, safety, and customer care."
Negativ: "Economy seats are a bit tight."

Positiv: "JAL is the best airline I've ever flown."
Negativ: "Food isn't to my liking but was good."

Positiv: "Always on time!"
Negativ: "Everything is perfect."

Positiv: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."

Positiv: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."

Negativ: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."

Positiv: "Clean and comfortable."
Negativ: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."

Positiv: "Amazing trip Qatar airline is great"

Positiv: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."

Positiv: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Negativ: "Same advertisements before each movie could play were annoying to me."

Negativ: "Again very impressed with Qatar Airways service on the board"

Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."

Positiv: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"

Negativ: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."

Positiv: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Negativ: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."

Positiv: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Negativ: "Providing better food and movie"

Positiv: "Crew as very helpful"
Negativ: "passenger seated next to are rude"

Positiv: "Very packed and no leg space"

Positiv: "The seats are comfortable; food is good."
Negativ: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."

Positiv: "War alles sehr gut!"
Negativ: "Nichts"

Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"

Positiv: "Service and entertainment."
Negativ: "Food."

Negativ: "3,5h verspätet"

Negativ: "Entertainment for a 4 hr flight was terrible"

Positiv: "Good aircraft, crew attentive."
Negativ: "Food was poor."

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "The seats have great leg room and recline nicely"
Negativ: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"

Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"

Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."

Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."

Positiv: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Negativ: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Best host staff"

Positiv: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Negativ: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."

Positiv: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."

Positiv: "Flight was on time"
Negativ: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"

Positiv: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Negativ: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."

Positiv: "Great hospitality"

Positiv: "Nothing"
Negativ: "They cancelled my trip"

Positiv: "FLIGHT ATTENDANTS WERE WONDERFUL"
Negativ: "CRYING BABY BUT I UNDERSTAND THOUGH"

Negativ: "Stupid and unbelievable rules"

Positiv: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Negativ: "It would be nice to have socks to put on for when I want to take my shoes off."

Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."

Positiv: "Check-in counter and gate staff were really accommodating and professional."
Negativ: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."

Negativ: "."

Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"

Positiv: "Sehr nettes Personal, sehr gutes Essen! Super Entertainment! Angenehme Beinfreiheit! Immer wieder Getränke angeboten bekommen!"
Negativ: "Leider ca. 1h später gestartet, wegen technischer Probleme... aber besser am Noden gelöst, als in der Luft aufgefallen!"

Positiv: "Everything was excellent no complaints rated 10"
Negativ: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"

Positiv: "Alles war hervorragend -sauber, Personal sehr professionell und Flug war pünktlich gestartet und gelandet."

Positiv: "Habe ein Upgrade zur Business Class bekommen! War genial! und sehr Freundlich!"

Positiv: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk."

Positiv: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."

Positiv: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Negativ: "The food"

Positiv: "Crew good. Seat better than airbus seats!"

Positiv: "It was a wonderful flight. Crew was very friendly"

Negativ: "Had to wait for wine with The food..."

Negativ: "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."

Positiv: "Die 777 auf dem Rückweg von bkk war definitiv enger bestuhlt als auf dem Hinflug von München. Viele haben sich darüber beschwert. Essen ok."
Negativ: "Zu enger Sitzabstand, kein Vergleich mit Emirates. Die Filmauswahl eher spärlich und auf deutsch die Ausnahme. Thai baut qualitativ sehr ab...bin da besseres gewöhnt."

Positiv: "Very nice crew."
Negativ: "Sodas or water would have been nice."

Negativ: "Bay"

Positiv: "The lounge"
Negativ: "It is no total flight old plane."

Negativ: "50 min delay so I missed my connection"

Positiv: "Toiletten Sauber. Essen (Fruit pattern) war sehr gut"
Negativ: "Mehr Wasser anbieten"

Positiv: "Crew"
Negativ: "Flight 30 minutes late"

Positiv: "Food was amazing"
Negativ: "The WIFI"

Positiv: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
Negativ: "Nothing. everything was perfect."

Positiv: "Superflug"
Negativ: "Nichts"

Positiv: "Amazing crew lounge just great airline"
Negativ: "Nothing"

Positiv: "Sitz war alt und abgenutzt. Crew war durchschnittlich freundlich."
Negativ: "Bessere Sitze. Freundlichere Crew."

Negativ: "Trotz Flug während des Tages mussten die Fenster abgedunkelt werden ... total gegen den Biorhythmus."

Negativ: "More options for music and movies."

Positiv: "Crew were excellent in service. They’re Very attentive and friendly."
Negativ: "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."

Negativ: "Auswahl für essen (Vegan) nicht möglich, die bordunterhaltung nur auf wenigen Monitoren"

Positiv: "Crew service were good and kindness between FRA to BKK."

Negativ: "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up."

Positiv: "die Flugbegleiter sind sehr freundlich und zuvorkommend"
Negativ: "thai erzwingt den checkin am counter und öffnet erst 2std vor abflug....keine lounge, keine sitzgelegenheit....man ist zum herumlungern gezwungen....der maschine sieht man innen auch an, dass die besten Zeiten vorbei sind und irgendwie ist man froh, wenn man im Schmuftelbus sitzt um zur immigration zu gelangen.....NULL BusinessClass feeling. die lounge in Vietnam ist bemüht, aber wertschätzung sieht anders aus"

Positiv: "Polite staff, safe environment."
Negativ: "Flight was slightly delayed and took off late."

Positiv: "Personal, Sitzplätze, Menü etc"
Negativ: "Die Verspätung, wenige deutschsprachige Filme"

Positiv: "Zuerst mal zum Negativen... Die Zwischenlandung in Bangok erfolgte eine halbe Stunde zu früh.... Betreuung, Essen und Getränke war absolut i.O. Moment..., habe noch was negatives... Es gab kein Campari Orange. War leider alle. Der Gin Tonic als Aperativ tat es aber auch. Wenn es irgendwie geht, fliegen wir seit 10 Jahren mit Thai. Vorzugsweise versuchen wir die A380 zu buchen., aber die Triple 7 ist auch i.O.."
Negativ: "Hatte ich zuvor schon geschrieben. Und war eher scherzhaft gemeint."

Positiv: "Everything"

Positiv: "Super Personal und Essen war gut. Kommen oft vorbei und bringen Getränke oder in der Küche holt man sich mal ne Banane. Gerne wieder."
Negativ: "Plastikbesteck ist nicht Stade of the Art"

Positiv: "The B-class seats are fine."
Negativ: "Crew did not offer blankets or earbuds. Dry flight! No beer, wine, or spirits at any price. I was astonished."

Positiv: "The dedicated check in area that led to its own screening and immigration"
Negativ: "Food service was a little slow, not a good selection of movies"

Positiv: "The plane wasn't full so I got plenty of room! Crew was great and accommodating. Great movie selection."
Negativ: "Nothing."

Positiv: "The seat was comfortable. The crew was professional. Landing was smooth. But the smell of someone shoes/feet broke my comfortable. The crew couldn't do anything except spray the perfume."

Negativ: "NAIA chaos"

Positiv: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Negativ: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."

Positiv: "Service, client treatment, food"
Negativ: "N/a"

Positiv: "Das Personal wie immer nett und aufmerksam."
Negativ: "Essbesteck jetzt auch in Plastik."

Positiv: "Überpünktlicher Abflug, Personal gut und freundlich"
Negativ: "Sitzabstand etwas wenig ..........................."

Positiv: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."

Positiv: "Das Personal an Bord ist sehr freundlich und hilfsbereit, zuvorkommende."
Negativ: "Das Essen an Bord ist sehr gut."

Positiv: "Same as above, nice staff and an amazing plane."
Negativ: "Nothing."

Positiv: "The movie"
Negativ: "Late again byt not much"

Positiv: "Service was great, food options were good. I have no complaints."
Negativ: "I have not complaints about this trip."

Positiv: "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
Negativ: "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."

Positiv: "Quality"

Positiv: "Das Boarding war sehr pünktlich"
Negativ: "Essen sehr gut und reichlich Peronal freundlichen wie jeder Arlein Ist."

Positiv: "Ansonsten ok!"

Positiv: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."

Negativ: "Last Call ausgerufen, dabei hatte das Boarding noch nicht mal begonnen...."

Positiv: "Accommodation and food"
Negativ: "Notjinh"

Negativ: "3X3X3 plane configuration is my least favorite."

Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."

Positiv: "Decent price for economy comfort seat, 4A."
Negativ: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Negativ: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Positiv: "Muslim food"

Positiv: "Great crew."
Negativ: "Ran out of business class meal. Substituted a Econ class."

Positiv: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Positiv: "Reclinable seats."
Negativ: "The food!! The lights could be dimmed as it was a night flight."

Positiv: "The crew was amazing, flight on schedule and good entertainment."
Negativ: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Negativ: "Fix the damn KIOSKS at Vienna!"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Friendly crew"
Negativ: "Can’t think of anything"

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Negativ: "Food quality was not so good."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "Food, entertainment and crew was exceptionally friendly."
Negativ: "Seats not great for such a long flight."

Positiv: "Crew was great and professional."
Negativ: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Positiv: "The flight arrived a few minutes early."
Negativ: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Positiv: "Crew was good"
Negativ: "Food"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Negativ: "tough to sit on a plane for 9.5 hours"

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Negativ: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Positiv: "Boarding agent extra effort to improve my seating!"
Negativ: "Food amount less than expected."

Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Positiv: "Very friendly and helpful crew."

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Everything was clean and well organized."
Negativ: "The flight was delayed 1 1/2 hours."

Positiv: "Crew was great, very nice"
Negativ: "Not enough legroom"

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Negativ: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Positiv: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Negativ: "That it didn’t happen."

Negativ: "Flight was cancelled."

Positiv: "The attendants took great care of us. Super smooth flight."

Positiv: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Negativ: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Positiv: "Sound was broken on my TV set!"
Negativ: "Called stewardess twice to assist. No response!"

Negativ: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Positiv: "Nice to have a wrap for the snack."
Negativ: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Positiv: "Nice crew; clean plane; decent dinner"
Negativ: "No entertainment system; insufficient knee space"

Positiv: "Friendly attendants. Decent food, and frequent snacks and beverages."
Negativ: "No charging ports for electronic devices."

Positiv: "Gut"
Negativ: "Ruhe"

Negativ: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."

Positiv: "Smooth and simple. Great flight!"

Positiv: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Negativ: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."

Negativ: "Im Business Class Flug war der Salat roh ohne Dressing , zum Brot keine Butter und der Fisch war ...! So was darf nicht sein !"

Positiv: "Nothing"
Negativ: "Manners"

Positiv: "Vorne sitzen."

Positiv: "Super comfortable the seats and staff"
Negativ: "Nothing it was great."

Negativ: "Verspaetung 3 stunden ohne zum informieren die airserbia. Warum 6 mall beim buchung E mail angegeben? Von Kayak doch informiert."

Positiv: "Keine infos ueber 3 stundige verspaetung. Nur von Kayak infos bekomen, nicht von airserbia, mit so teuere tickets wieder."

Positiv: "WeII, I didn't die."
Negativ: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."

Negativ: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"

Positiv: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Negativ: "The selection of movies . Very poor . What entertainment?"

Positiv: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Negativ: "More movies and TV shows please!"

Negativ: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"

Positiv: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Negativ: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."

Positiv: "Fast service, kindness."
Negativ: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."

Positiv: "The crew was friendly."
Negativ: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"

Negativ: "Es kamen ungeplant auf dem Rückflug Gepäckgebühren hinzu von 60 Euro pro Koffer. Das ist unverschämt !!!"

Negativ: "Es kamen ungeplant auf dem Rückflug Gepäckgebühren hinzu von 60 Euro pro Koffer. Das ist unverschämt !!!"

Negativ: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."

Positiv: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"

Positiv: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Negativ: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"

Positiv: "Nothing"
Negativ: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."

Positiv: "Nothing"
Negativ: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."

Negativ: "Katastrophale Airline. Ich habe online ein zusätzliches Gepäckstück gebucht. Dieses schien allerdings am Flughafen im Netzwerk nicht auf. Da die Fluggesellschaft (Air Serbia) telefonisch nicht erreichbar war (auch auf Anfrage Flughafenpersonals wurde nicht geantwortet), musste ich das Gepäckstück erneut zahlen. Derzeit versuche ich Air Serbia wegen dieser Causa zu erreichen, um mein Geld zurückzuerhalten. Bisher leider ohne Erfolg. Darüber hinaus hat der Flug sowohl bei der Hin- als auch der Rückreise Verspätung."

Negativ: "Katastrophale Airline. Ich habe online ein zusätzliches Gepäckstück gebucht. Dieses schien allerdings am Flughafen im Netzwerk nicht auf. Da die Fluggesellschaft (Air Serbia) telefonisch nicht erreichbar war (auch auf Anfrage Flughafenpersonals wurde nicht geantwortet), musste ich das Gepäckstück erneut zahlen. Derzeit versuche ich Air Serbia wegen dieser Causa zu erreichen, um mein Geld zurückzuerhalten. Bisher leider ohne Erfolg. Darüber hinaus hat der Flug sowohl bei der Hin- als auch der Rückreise Verspätung."

Negativ: "Katastrophale Airline. Ich habe online ein zusätzliches Gepäckstück gebucht. Dieses schien allerdings am Flughafen im Netzwerk nicht auf. Da die Fluggesellschaft (Air Serbia) telefonisch nicht erreichbar war (auch auf Anfrage Flughafenpersonals wurde nicht geantwortet), musste ich das Gepäckstück erneut zahlen. Derzeit versuche ich Air Serbia wegen dieser Causa zu erreichen, um mein Geld zurückzuerhalten. Bisher leider ohne Erfolg. Darüber hinaus hat der Flug sowohl bei der Hin- als auch der Rückreise Verspätung."

Negativ: "Katastrophale Airline. Ich habe online ein zusätzliches Gepäckstück gebucht. Dieses schien allerdings am Flughafen im Netzwerk nicht auf. Da die Fluggesellschaft (Air Serbia) telefonisch nicht erreichbar war (auch auf Anfrage Flughafenpersonals wurde nicht geantwortet), musste ich das Gepäckstück erneut zahlen. Derzeit versuche ich Air Serbia wegen dieser Causa zu erreichen, um mein Geld zurückzuerhalten. Bisher leider ohne Erfolg. Darüber hinaus hat der Flug sowohl bei der Hin- als auch der Rückreise Verspätung."

Positiv: "Flug von Prag sehr angenehm, sehr gute Parkmöglichkeiten, (überdacht)"
Negativ: "Ganz schlecht die Gepäckreservierung über das Portal. Wenn man normales Gepäckstück dazu buchen möchte, (nur noch das Handgepäck ist inklusive - und hier achtet Air Serbia darauf, dass dieses nicht über 8 Kg wiegt), wird man auf eine Serviceseite umgeleitet. Dort muß man neben dem Preis noch extra Gebühren für das Dazubuchen eines Gepäckstückes bezahlen, das ist schon heftig. Dann funktionierte weder auf Hin- noch auf Rückflug dieses Dazubuchen des Koffers auf Anhieb, wir hatten zum Glück den Ausdruck der Bestätigung dabei. In Prag dauerte das Boarding deswegen für uns 10 min, zum Glück waren wenigstens die Angestelltern nett und entschuldigten sich für die Unannehmlichkeiten, in Tirana mussten wir vom Boarding unverrichteter Dinge wieder weg, zum Air Serbia Schalter und die Buchung des Gepäcktückes bestätigen lassen, und uns dann erneut hinten an der Schlange anstellen.... Das ist Service schlechtester Güte und dringend verbesserungsbedürftig. Man sollte doch wenigstens direkt bei der Flugbuchung auch den Koffer bezahlen können. Sonst dann lieber doch paar Euro mehr und die Lufthansa.."

Positiv: "Nettes aufmerksames Personal, alles ok. Flieger von Belgrad nach Tirana Airbus 319 pünktliche Flüge symphatische Alternative"
Negativ: "Flieger von Prag nach Belgrad Propellermaschine, sehr voll, Boarding bei dazu gebuchtem Gepäckstück dringend verbesserungsbedürftig"

Positiv: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Negativ: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"

Positiv: "Quick and no fuss"
Negativ: "No food and entertainment didn't work"

Positiv: "Crew"
Negativ: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"

Positiv: "Title says it all"
Negativ: "Title says it all"

Negativ: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."

Positiv: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Negativ: "Everything"

Positiv: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Negativ: "New sits are just uncomfortable, especially in the middle."

Positiv: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Negativ: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."

Positiv: "Personal war in Ordnung!"
Negativ: "Der flüg nach Wien war so unangenehm in die kleine Maschine aus zweiter Weltkrieg, laut, die Maschine Zitat ganzen Zeit meine Kinder haben Schock erlebt, unglaublich"

Positiv: "Gave us food when they weren't required."

Negativ: "Very very bad landing in split and i didn't find my luggage Mina"

Positiv: "Great. ON TIME!"

Positiv: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Negativ: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."

Positiv: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Negativ: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."

Positiv: "The staff was great"
Negativ: "The movies are outdated"

Negativ: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."

Positiv: "On time."
Negativ: "Small and uncomfortable prop plane. Boarded from rear only."

Positiv: "Nothing."
Negativ: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."

Positiv: "The seat, flexibility were great..and food are tasty and delicious"
Negativ: "The crew was not friendly for the flight to Belgrade"