Due to the mediated service, it was not possible to check in online. It only works if you buy the ticket at Ryanair.
Negativ: "Nachdem ich über Swoodoo gebucht habe, hat mich Ryanair nicht online einchecken lassen und ich musste 2 Stunden Früher am Flughafen sein1 es gab auch keine Information darüber und die Seite gibt auch keine Information! Das ist eine Frechheit und gibt es sonst bei keine anderen Airline! Ryanair versucht mit allem extra Geld zu machen. Wäre ich später am FLughafen gewesen hätten sie mich 55 Euro zahlen lassen."
Positiv: "Seat super uncomfortable"
Negativ: "I wasn't on this flight. I wasn't able to cancel or refund it."
Negativ: "First of all, we've had to pay registration fee 55 Euros each, just because we didn't check in online! What the hell is that? Secondly, the seats that I paid for were not available! Lousy service..."
Positiv: "Seat had very little cushion."
Positiv: "Fast flight"
Negativ: "As always delay and on buda airport pretty chaos during off board but not due ryanair staff but wrong airport organization"
Positiv: "Nothing. Wiorst flight ever!"
Negativ: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Positiv: "Sitze ok, verspätete Flüge mit langen Phasen auf dem Rollfeld via Flugzeug bzw. Bus."
Positiv: "Crew were friendly"
Negativ: "Chose priority boarding, waste of time so did everyone else. Long queues to board."
Positiv: "Nice crew and helpful check in person."
Negativ: "We waited outside in the heat for 35 minutes. Insane! How is that a “priority” experience?! We were all drenched in sweat before take off?! Horrible!"
Positiv: "Die Crew war sehr nett"
Negativ: "Leider FlugVerspätung und essen überteuert"
Negativ: "Offensichtlich war mir bei der Buchung ein Fehler unterlaufen und meine Buchung für ein Gepäckstück galt nur für den Hinflug. Ein Hinweis wäre hilfreicher gewesen als die ständige Werbung für Buchung von mehr Handgepäck, Sitzplätze, Priority...Und die Genervtheit der Mitarbeiterin war verständlich, da wir wohl nicht die einzigen waren. zum Glück hat ihre supernette Kollegin vom Nebenschalter das dann wieder wett gemacht, so dass die schlechte Laune der ersten nicht auf unsere Laune abfärbte. Einfach ärgerlich und unnötig!"
Negativ: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Positiv: "On time. No hitches."
Negativ: "All I expected from a budget flight"
Negativ: "Es dauert alles zu lange. Kein Essen Kein Champagner. Gepäck musste ich extra zahlen."
Positiv: "- very kind and professional crew"
Negativ: "- boarding was late - did not get actual notice that plane IS GOING to be slightly delayed (only email that it MIGHT happen)"
Positiv: "It all went smoothky"
Negativ: "N/A"
Positiv: "wir kamen sicher an"
Negativ: "die sitze waren grauenhaft, noch weniger Platz als sonst, die Beine taten weh. 2 Stunden Flugverspätung und keine Information an der tafel"
Positiv: "alles ok"
Negativ: "...."
Negativ: "Plätze waren gut,man hatte viel Beinfreiheit."
Positiv: "Flug war pünktlich"
Negativ: "Etwas wenig Platz, aber sonst nichts zu beanstanden"
Negativ: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Positiv: "Legroom was great as by coincidence seats were in the first and emergency exit rows."
Negativ: "Boarding was delayed due to flight delay by 40 minutes. There was no pre delay communication. Intercom was low on volume, hard to understand. Food was looking ok, but not included and entertainment not applicable as this was a cheap flight, hence score is 1*."
Positiv: "We landed without dying."
Negativ: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Positiv: "Hubo una persona discapacitada a la se necesitaba ayuda. Y le dijeron prioridad para sentarse primero en su silla del avión. Entonces las azafatas inmediatamente dejaron pasar los pasajeros creando así un bloqueo en medio del avión que tomó mucho tiempo."
Negativ: "La comida estuvo bien. El servicio a la silla fue rapido.. Aunque los precios no son los mas económicos"
Positiv: "Der Flug hatte 1,5 Stunden Verspätung. Zweckmäßig, aber wenig Komfort. Das Netz am Vordersitz und damit auch eine Brechtüte haben gefehlt. Der Klapptisch war nicht gereinigt. Sicher ein günstiger Flug, aber solche Kleinigkeiten sollten nicht fehlen."
Positiv: "Butterweiche Landung"
Negativ: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Positiv: "Netter Kapitän, der uns zumindest im Nachhinein den Grund für die Verspätung erklärt hat"
Negativ: "Information am Flughafen mangelhaft. Keinerlei aktive Information, Flughafen Personal konnte keine Auskunft geben. Besatzung sprach nur italienisch."
Positiv: "We made it."
Negativ: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Positiv: "2 Stunden Verspätung davon 1 im Flieger sitzend bei 36 Grad auf dem Rollfeld. Schmutzige Flieger, Personal ohne jegliche Englischkenntnisse."
Positiv: "The lines to check in do not wrap around like most airlines- we stood on a line for over an hour and weren’t even near the front. Then they announced anyone on our flight needed to go to s different line to check in as we were nearing boarding time. In the rush we lost a jacket and no one from Ryan Air. Could care less. Not one smiling face! Awful!!!"
Negativ: "Have one line for check in and then passengers can check in in order- quite fair! There was someone with a problem at the front of our line and we were dtuck there for over an hour!"
Negativ: "der Flug startete mit einer Verspätung von 65Min."
Positiv: "There is nothing to like!"
Negativ: "They have NO DIRECT CUSTOMER SERVICE NUMBER! How the hell was I to print tickets when I'm on vacation, I don't carry a printer. Checking in on-line is a joke. I got charged $165.00 at the gate plus fee's for one luggage. I won't fly Ryanair ever again and Im telling everyone I know also."
Positiv: "Ich hatte immense Halsschmerzen und erhielt auf Nachfrage sofort eine Schmerztablette."
Positiv: "Flugpersonal warsehr aufmerksam und fürsorglich. Der pilot ist sehr schön geflogen und hat eine klasse Landung hingelegt :D"
Negativ: "Essen war sehr teuer und die Klimaanlage war viiiel zu leicht es war kaum auszuhalten :/"
Negativ: "The flight was two hours delayed"
Positiv: "On time no problem"
Negativ: "Everything was good"
Positiv: "Im Gegensatz zum Flughafen Berlin/Schönefeld sehr gute Informationen zum Boarding am Flughafen Köln/Bonn. Auch im Flieger wurden Informationen auf Deutsch gut verständlich vermittelt. Dies geschah auf dem Hinflug nicht! Ansonsten waren die Ansprachen vom Flugkapitän bzw. Crew über die Lautsprecher schwer zu verstehen. Die Rückenlehne der Sitze ist nicht verstellbar und damit ist der Sitzkomfort unbequem."
Positiv: "Staffs are very helpful."
Negativ: "Should get some drink at least some water."
Positiv: "wieder 1,5 Stunden Verspätung. Schlechtes Info Management"
Positiv: "totally full waiting hall, flight had a delay of 45’ flight attendents talking too fast and not understandeable in the bordspeakers"
Negativ: "seats uncomfortable to select seperatly for priority seats makes no sense and pay additional"
Positiv: "Das flugpersonal hat mich oft angerempelt und war unhöflich."
Negativ: "Es gab kein Essen und kein Netz am Vordersitz um Dinge zu verstauen..."
Positiv: "Price."
Negativ: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Positiv: "Preis super & das ist alles . Bin sicher in Köln gelandet"