Took off 3 hours late for 50 minute flight.
Large passenger next to me did not fit into small aircraft seat causing me severe discomfort.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The crew was nice"
Negativ: "I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights"
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Negativ: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "Guter Service"
Negativ: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."
Negativ: "The flight was as usual delayed. It has become usual scenario to loose connecting flights from London."
Positiv: "Absolutely nothing."
Negativ: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."
Negativ: "Delayed over an hour then cancelled last minute, rebooked on a flight the next day that didn't leave until noon, had to call into reservations to get on an earlier flight on another airline"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Flight attendants friendly"
Negativ: "Food was not as good time"
Positiv: "I liked how the crew was helpful and wanted to help everyone with their luggage. they didn’t disturb me in my sleep and didn’t walked around a lot. The flight timing was on time and it landed on time as well so that was very satisfying."
Negativ: "I didn’t like the sitting of the airplane. It looks more like sitting in a local bus and its not very spacious. On an average these days most people in Canada are tall and above the height of 5’7 feet. I didn’t like how seats are small and have less space for legs and plus the next person to me keep disturbing me cuz he was as tall as me and we both hardly fit in the seat. I am only 6 feet and slim and still had issues. I mean for domestic flight that’s only two hours I can manage sitting in a uncomfortable position but if it was a long flight then i would definitely not be happy and won’t fly with Air Canada again."
Positiv: "The full experience"
Positiv: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Negativ: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Positiv: "Impeccable service and comfortable flight with no delays!!!!"
Positiv: "Quick boarding, staff friendly and helpful. Flight attendants ensured those with connecting flights deplaned quickly when we arrived at the gate in Montreal."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Negativ: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Positiv: "It was a fine international flight. Service from flight attendants was good and amply offered throughout flight."
Positiv: "Clearing immigration in Vancouver is very convenient"
Negativ: "Food choices are limited and expensive."
Positiv: "Crew took very good care of me. They made sure I had a comfort seat."
Negativ: "No enough choice of movies"
Negativ: "At least snacks could have been given..."
Positiv: "The snack selection is excellent"
Negativ: "No complaints"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "There were a couple guys sitting behind us who kept asking the stewardesses for more beer and more wine. And the stewardesses kept giving them for what they asked (free). These guys became loud - as drunks do. It was annoying as we couldn't hear the movie we were watching because those guys were so loud. Any alcohol being served out of meal time either should be charged or put a limit of two max."
Positiv: "Boarding in TO was horrific and had to stand more than an hour"
Positiv: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Negativ: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "The USB port in seat 26A was pushed in and wouldn't connect for power. Unless this was exactly the same plane it was true on both flight to and return from Boston. The LCD entertainment system is very slow to respond to touch. The default sound level is always too loud. The commercials take up the first 10 minutes (or longer) of the experience and make for an excruciating long wait."
Negativ: "To start with the boarding was like herding cattle. They could not control the people and people were just lining up all over the place regardless of their zone number. My husband is 6'6" and the leg room on the Air Canada flight was horrible. He had to sit with his legs out and the flight attendant kept asking him to put them in..he could not as they would not fit at all. He ended up standing up most of the 3 hour flight. I will never fly with this airline again."
Negativ: "On both outbound and inbound trips (connecting with international flights) the flight was late. Both times the door was closed and then they informed us of the delay. I understand that smaller planes often get bumped, but on the outbound leg, a 20 minute delay on the tarmac and then not allowing us to deplane for another 15 minutes meant I missed the connecting flight."
Positiv: "1/2 hour late in departing. 2 1/2 hours. Sitting on Tarmac on flight to Toronto. Too crowded on plane"
Negativ: "Overbooked and was removed from flight without notice. Was flown to Newark, NJ instead. The next plane was broken and had to disembark. Got home 8 hours late, after 2am, and had to pay for transportation from airport because prearranged transportation was no longer available. Plane was dirty and staff was rude."
Positiv: "the flight attendant was VERY friendly and helpful. we had her on another flight as well and were very impressed."
Negativ: "the flight was delayed, and there was so much confusion as to the departure gate at the airport. it kept switching and airline reps were not helpful or friendly on the matter. it was a huge mess"
Positiv: "The crew was great, the flight was fast, the plane was very comfortable. Other than the time delay, the flight was great."
Negativ: "Flight was again delayed (over 1.5 hours)."
Negativ: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa."
Negativ: "The price was too high for the amount of food you got. The taste could have been better. Wish there were more choices of food."
Positiv: "Staff was at least friendly"
Negativ: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Positiv: "Seats more comfortable than most."
Negativ: "Plane was pretty hot during boarding and taxiing"
Negativ: "You need to warn people there is no in flight entertainment!"
Negativ: "they did not have media screens on tans-atlantic fight. Although they did have a network for iPhones, iPads etc., network had very limited options and did not include favorites such as flight maps. Also, food was very basic and breakfast consisted of a piece of banana bread."