We sat for a weather delay at our destination and no drinks or snacks were offered.
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
On time.. crew very attentive. Flight was on time
Positiv: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Negativ: "It was perfect!!"
Positiv: "The fact that it wasn’t a full flight"
Negativ: "Nothing I didn’t like."
Positiv: "Crew was friendly and efficient."
Negativ: "The flight was delayed an hour."
Positiv: "Fast boarding, quick flight, friendly attendants."
Negativ: "Too many flight delays and gate changes"
Positiv: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Negativ: "Delayed for an hour because of changing tire"
Positiv: "I like the entertainment on Delta."
Negativ: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Positiv: "Great crew, snacks, comfortable flight."
Positiv: "On time departure and smooth landing"
Negativ: "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "extra legroom of comfort plus zone"
Negativ: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Positiv: "The crew was very friendly. Boarding was quick."
Negativ: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "The crew was excellent"
Negativ: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Negativ: "There is no room. The snacks were fine, but the main meal was disgusting."
Positiv: "Nothing more to say!"
Positiv: "Quick flight"
Negativ: "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Arrived safely"
Negativ: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Positiv: "The flight for getting us therw"
Negativ: "No food and no entertainment"
Positiv: "Clean and spacious plane, relaxed and organized gate cre"
Negativ: "Crew member passing out ear buds ran out and never came back"
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Nice plane, comfortable accommodations, great crew."
Negativ: "There was anything I didn’t like about the flight, everything was great!"
Positiv: "The fact I arrived safely"
Negativ: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Negativ: "If we're going to be early, have a gate ready."
Negativ: "Engine problems-2 hour delay"
Positiv: "Good flight crew"
Negativ: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Negativ: "Dutch sub titels on fims would be good"
Negativ: "You had me check my hand luggage with expensive items that did not arrive."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Negativ: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "Wouldn't know wasn't able to make it to the flight"
Negativ: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Positiv: "I liked the fact that the flight left on time and landed ahead of schedule."
Negativ: "The flight was rough. The coffee was horrible though."
Positiv: "The flight was uneventful and although we took off late, we arrived on-time."
Negativ: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Negativ: "Delayed 2.5 hrs. The next flight to Atl left and reached earlier"
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
I had a trip booked from Athens to Montreal to Fort Lauderdale, all on May 6. About a month before my trip, I got an email that said my itinerary was changed. They added a leg bringing me first to Toronto then to Montreal, leaving in the 7, the next day. No where did the info detail that I would not have Business lounge access and that I’d need to get a hotel. So that simple change cost me 300 Canadian dollars. When I checked in in Athens, I also found I needed to do additional paperwork because I was transiting inside Canada. I was diligent with paperwork so there would be no glitches, and I spent a good deal of time filling out additional papers almost making me miss my flight. (I was with other Americans who did miss their flight because they were not told about the change. Finally, I asked two different agents when I got off the plane in Montreal if I needed to collect my luggage. The first was the agent at the gate I exited the plane from, and I stopped at the Air Canada info desk and both agents said I did not need to collect my luggage. Big surprise in the morning when I checked in. I was lucky I got to the check in early or I could have missed that flight.
Online check in the night before made boarding easy. Free check in of luggage at the gate was also offered. Crew offered drinks twice. Wish they would give food like they used to instead of selling it. On board entertainment was good & worked well. Surprised that it was a full flight but it was comfortable. Boarding and deplaning was organized and check in luggage came out promptly!
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "No problems on the flight. Attendants were nice."
Negativ: "It was unusual that we had to go through another security station when changing planes. The home made jam I transported from Paris made it through the Paris security, but was confiscated by the American security. It made my trip home upsetting."
Positiv: "Guter Service"
Negativ: "7 flight delays, over 1 hr 20 min to board, poor service, reboot entertainment system 4 times"
Positiv: "The staff are friendly"
Negativ: "They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost.."
Negativ: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Positiv: "Service was friendly"
Negativ: "Such a small plane"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Very organized crew for the boarding on instructing passengers with carry-ons etc for the overhead storage compartments. Flight left on time."
Negativ: "My entertainment screen was malfunctioning. Very frustrating trying to watch a movie to the point I turned it off & read a book . If you are going to offer the the service make sure it works."
Positiv: "Quick boarding and smooth flight"
Negativ: "No on board entertainment so you needed to provide it yourself"
Positiv: "The $20 food voucher that was quickly offered shortly after the delay was announced."
Negativ: "Subsequent announcements were confusing because notices were inconsistent."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Clear and stress free check in."
Negativ: "Everything was on point nothing to report."
Positiv: "Not much"
Negativ: "Flight was overbooked so I was on standby even though I paid 1 week in advance Bag was missing. Shitty experience"
Positiv: "Finally getting off the plane."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "crews nice and efficient"
Negativ: "no entrrtainment, Video"
Negativ: "1 attendant looked unshowered with greasy hair, but good attitude"
Negativ: "Check in staff not present until after 430, yet it was recommended to arrive at the airport 2 hrs early for the 6am flight. The group of people waiting were unorganized and handled poorly which I suspect was due to such low staffing i.e. 1 person trying to adress, organize and then process ~100 people. Entertainment system didn't work on the flight either."
Negativ: "For non-U.S. Citizens the transiting in Canada is inconvenient and expensive. I wouldn't travel through Canada by plane again."
Positiv: "On time departure Food was good"
Negativ: "Flight attendant should be friendlier"
Positiv: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Negativ: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Quick, cheap, great service"
Negativ: "Nothing bad, really"
Positiv: "Flight crews were great."
Negativ: "Ground crews and Air Canada's booking system caused no end of trouble. Weather started the problem but human error meant an incredibly stressful rebooking, requiring three agents at ticketing plus the IT help desk just to figure out what the agent I had reached over the phone had done. In Quebec City not nearly enough agents to check bags; huge lines, people being shunted to the front so they wouldn't miss their flights."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "staff did not meet the plane because they were not organized."
Positiv: "The crew was friendly"
Negativ: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Positiv: "Normal quick flt."
Negativ: "Nothing really, pretty standard."
Positiv: "We were served three meals (two full meals and a snack) and free entertainment in individual seat TVs. Cheapest flight from DC to Seoul."
Negativ: "Arriving Toronto customs and immigration was so unorganized and frustrating."
Negativ: "Y he WiFi didn't work. Poor service, the aircraft shouldn't have taken off crew preflight email@example.com through a tropical storm the turbulence was so bad there were people crying and the crew in the cabin really didn't seem to care"
Positiv: "Media and staff very good"
Negativ: "Airport was empty, plane was empty. But still had to wait to get on due to filled with people who put suitcases away that sat near front but not first class."
Positiv: "more comfortable than the small plane that we went east on. no stops"
Negativ: "late taking off no food"
Negativ: "The gate agent would not let me pay a fee to take an earlier flight. He was rather rude and not helpful. Air Canada apologized for his mistake, but the gate agent was shockingly unhelpful and aggressive."
Positiv: "Return flight -staff were friendly, more spaceous"
Negativ: "Arrive flight to Punta cana -staff could be more corteous and friendly"
Positiv: "The crew"
Negativ: "The fact that you will have to travel almost 10 hours with absolutely no entertainment tv music etc. Not even a video on an era when Airlines should offer this as a standard. That was bad. Really bad"
Negativ: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"
Positiv: "The on board food service was great.Entertainment system was good."
Negativ: "Weather was bad in Montreall. This stretched out our time at the airport."
Positiv: "Plenty of leg room, friendly crew, everything was clean"
Negativ: "Entertainment system didn't work for me or my wife (and a few others that I could see from looking around) even after they tried to reset/restart the monitors three different times..."
Positiv: "Crew was efficient, and the plane was on time."
Negativ: "The seating and luggage storage was a bit cramped."
Negativ: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Positiv: "The seating was alright."
Negativ: "When we arrived at SFO the computer system was not working and it took forever to check in. Then we had delays after that. Our entertainment screens were also not working on our way there."