Flight attendant dispensing beverages & chips was not friendly or helpful. She seemed to be in bad mood.
A+ on the entertainment offerings! And crew & support staffers were all welcoming and helpful.
Mika, was outstanding. Always available when needed by passes gers. She's very hospitable.
Positiv: "Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken."
Positiv: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Positiv: "Crew was nice"
Negativ: "Free food"
Positiv: "the crew were amazing, very friendly, welcoming and attentive."
Positiv: "Crew was extremely friendly"
Negativ: "Cleaner window"
Positiv: "Crew was great, food was tasty"
Negativ: "A little bit more leg room and newer sits"
Positiv: "The crew was great."
Negativ: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Boarded nearly on time - doesn't always happen"
Negativ: "As usual, someone boarding the plane before I did had jammed my overhead compartment with their carry on luggage."
Positiv: "Toller Service"
Negativ: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Negativ: "Flight was late."
Positiv: "Everything was great. Has nothing to do with the airline, just rough weather."
Negativ: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "The boarding was fast and very well handled."
Negativ: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Negativ: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."
Negativ: "No video screen"
Positiv: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
Positiv: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Negativ: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Positiv: "Entertainment on board"
Negativ: "No service, very hard landing - many screams"
Positiv: "Military boarded first"
Negativ: "Disabled US Veterans should be allowed to board with active and retired military"
Positiv: "Not much, hardly anything"
Negativ: "The service in First Class, absolutely terrible"
Positiv: "Staff were very good."
Negativ: "We had an infant and in order to get a meal for the baby one of our paid seats did not get a meal. Very unsatisfactory for first class. The toddler meal provided was terrible. Stale bread, cheese on the sandwich was so bad the baby wouldn't eat it, and he eats almost everything. It was the first food I have seen him refuse to eat."
Negativ: "Sat on the runway for over an hour to get the gate. Unacceptable."
Negativ: "Delayed 3 hours"
Positiv: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Negativ: "Food wasn’t great. What’s new?"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Negativ: "The crew was great and the flight came in early. I wish there was a better food selection."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Positiv: "Staff was very courteous, the flight was smooth."
Negativ: "There was no TV's on this flight."
Positiv: "The staff was wonderful and the flight was smooth"
Positiv: "Good in general."
Positiv: "The welcoming and kindness of flight attendants and staff"
Negativ: "That headsets are not free and the leg space seemed tighter than usual"
Negativ: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "Very uncomfortable and cold. Wasn’t space didn’t serve anything no WiFi or tv like other flight"
Positiv: "Above feedback is for the MSP to GEG flight"
Negativ: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Over 3 hours of delay without any assistance from klm
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "I liked how generous they were with food and drinks"
Negativ: "Free WiFi could have made the flight a lot better"
Positiv: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Negativ: "Nothing,just the seats. Cleanliness was perfect"
Positiv: "Everything perfect and arrive to destination on perfect time."
Negativ: "All positive."
Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."
Positiv: "The crew was informative"
Negativ: "Inflight sandwiches"
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "The crew was pleasant"
Negativ: "Baggage checkin & flight boarding was slow & disorganized."
Negativ: "I congratulate the KLM crew!"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Negativ: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Positiv: "Food, entertainment and crew was exceptionally friendly."
Negativ: "Seats not great for such a long flight."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Positiv: "We got to Amsterdam on time"
Negativ: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Positiv: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Negativ: "Boarding could be better"
Negativ: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Negativ: "old screens and entertainment system leg room to small"
Positiv: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Positiv: "The flight was perfect! Great food,movies and I even got to sleep !"
Negativ: "All was well!"
Positiv: "Efficient crew"
Negativ: "Long, slow line at check in. Not many new movies or tv shows"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Positiv: "Good selection of movies."
Negativ: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Nice flight ...was comfortable travel ...good food.Thanks"
Negativ: "No such things"
Negativ: "Didn’t happen."
Positiv: "Professional crew. Good boarding."
Negativ: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Negativ: "Flight was cancelled."
Negativ: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Negativ: "The movie selection did not seem extremely varied."
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Very tight leg space in the cabin
Negativ: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Positiv: "Good aircraft, good service, on time, eventless"
Negativ: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Great newer plane, great service!"
Positiv: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Negativ: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Positiv: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Negativ: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Positiv: "Great food and friendly crew."
Negativ: "Seatback system was old and not very functional."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "There was no entertainment and the food could be better"
Positiv: "In flight entertainment was great"
Negativ: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "The crew was pleasant and boarding efficient I lucked out with first class"
Negativ: "Lost my luggage."
Positiv: "Flight was in time"
Positiv: "The transfer times were excellent"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Negativ: "They lost my luggage :("
Positiv: "Staff and services all very good definitely"
Negativ: "Everything was brilliant"
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Negativ: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Positiv: "Everything. crew friendly and food/drinks the best"
Negativ: "Nothing...all was wonderful"
Negativ: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Positiv: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Negativ: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "The crew worked hard, but the food was below the French standards."
Negativ: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Positiv: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Negativ: "Nothing to complain about."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Negativ: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Negativ: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Negativ: "Security services at Manchester airport...too long and not friendly at all"
Positiv: "The free glass of red wine when the plane finally took off."
Negativ: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Positiv: "I like the service. They caring and give snacks, comfort and overall"
Negativ: "None. I like everything"
Positiv: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Flight was cancelled as soon as I landed in the airport. Had to scramble to find another flight home.
Als Alleinreisender ist der Fensterplatz immer blöd, besonders bei eine 3-3-3 Bestuhlung in der Boeing 787-9 in der Economy Class, weil man gleich 2 unbekannte Leute aufscheuchen muss, wenn man zur Toilette will. Sitzbreite und Fußraum sind für einen Langstrecken- Flug gerade noch akzeptabel. Wenn nicht Mitglieder meiner Reisegruppe, die ich in den letzten Tagen kennenlernte neben mir sassen, wäre es schlimmer gewesen.
Everything was great other than the delay in leaving Saskatoon
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
The flight went as expected, notwithstanding a delay to allow a number of passengers stuck in Pearson's security lineup. I gave food a medium rating only because there's no N/A choice - on a relatively short flight we were offered pretzels and something to drink.
Delayed at gate landing for 30 mins due to ground crew shortage. Unacceptable
Easy Covid check in. Excellent onboard service.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "seats were pretty cramped in economy"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Negativ: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Negativ: "Cancellation with little notice and rebooked on flight two days later."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "Great Crew"
Negativ: "Slight departure delay - no big deal"
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "The crew were friendly."
Negativ: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Positiv: "The flight boarded quickly and even though we were at the back of the line there was still overhead bin space for our carry on luggage. The in-flight entertainment worked well on our iPads (no need to rent one) and the stewards always had smiles on their faces. The flight left on time and landed a few minutes early which is a bonus when you are on vacation."
Negativ: "We didn't fly directly from Montreal to SFO. See above."
Negativ: "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
Positiv: "Friendly crew. Coach seats have okay room compared to some other carriers."
Negativ: "At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless. Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment."
Positiv: "Everything, we were on time and everything was perfect."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Flight pretty much on time"
Positiv: "it was a long flight, not interrupted by too many announcements"
Negativ: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"
Negativ: "I can't take the flight and I can't get my money back. It is horrible"
Positiv: "Inonized windows"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Great fare. Prompt and friendly customer service on the phone."
Negativ: "My flight was cancelled and rebooked for the following day with the same itinerary, which would have defeated the purpose of going on my trip (a wedding). I called and Air Canada put me on a same day flight on Delta. That flip was delayed, and I would have missed my connection. Finally, I was rebooked again, but didn't get in until several hours later than I would have gotten in."
Positiv: "Help provided by the whole staff"
Negativ: "They opened my bag and took staff out of it"
Positiv: "Air Canada is great"
Positiv: "Not a thing. Not a single thing. Truly no reason to encourage this airline."
Negativ: "Absolutely awful experience. Zero entertainment options, save for BYOD which didn't even work for me - never was able to watch more than the first 30 seconds of anything, provided it would work at all. Also the film selection, had it worked, was wretched. Food was bland even by airline standards. Flight was delayed. I'm used to sleeping on these flights, even flying economy, but these seats were even more cramped than I'm used to. Perhaps all this would be forgivable had my flights been cheap, but no - it was about the most expensive trans-Atlantic flight I've had in recent memory."
Positiv: "Nice service, flight was on time and can't complain. :)"
Negativ: "Nothing to really put in here. Only a short flight and everything was above board. Sorry, no rant or raving today. Maybe next time."
Positiv: "Some staff were professional and nice."
Negativ: "The staff at the check in counter need some additional training because they didn't notice that the boarding pass that they gave me did not give me a seat on my flight. I didnt notice until boarding the plane. I showed the customer service agent at the gate and that's when she told me I didnt have a seat on the plane and that they had to get me one before I could board it. Everything ended up working out in the but the same problem happened with another flyer and they couldn't get her a seat. So she had to wait for the next flight!! I felt bad for her because like myself she paid for a seat on that plane and because of Air Canada's horrible system she missed her flight. Also, my flight to Newark was nightmare because my flight from London to Toronto was delayed, and my connecting flight to Newark left without waiting for me and other passengers on the delayed plane. I think that's the most crazy thing because all us passengers paid for that flight and we had no choice but to wait the next day. We were accommodated with a hotel after waiting hours and hours but it was still very frustrating."
Positiv: "The flight crew were wonderful to interact with and really helpful in accommodating my disabilities. Dinner was mediocre but at least some was available, which I didn't expect on an overnight flight starting after dark. ("Breakfast" was a slice of really tasty banana bread but nothing else.) I really appreciated the presence of outlets and USB ports for charging electronic devices, and that the seats had adjustable headrest flaps. These are essential features on long flights!"
Negativ: "It's almost impossible to sleep in economy class seats, even with the adjustable headrests. I recognize that economy is supposed to be the "no frills" class of travel but sleep is not a luxury. Sleep is a basic human need, like food and oxygen. I don't actually believe that offering better accommodations for everyday passengers (off whom the bulk of airline profits are made) is financially unfeasible or unreasonable."
Negativ: "Fact that when my flt was delayed it was too late notice and then when it got cancelled no communication. Poor customer service. ."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "friendly helpfull staff"
Negativ: "luggage took to long to get"
Positiv: "Delayed and still on time overall great experience"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Seating and on time"
Positiv: "Everything on time"
Positiv: "The crew was friendly."
Negativ: "The seats were hard and not comfortable. There was no entertainment on back of the seats."
Positiv: "Awesome entertainment and tech interface at the seats!"
Negativ: "It was late by an hour and I missed my connection. My flight on the way out we sat on the plane an hour and a half. Once the connection was missed they didn't handle things smoothly at all. I could write a book but it will just get me worked up again."
Positiv: "Flights left on-time. Leather seats reclined comfortably. Crew offered plenty of food & drink throughout the flight. I would definitely consider booking again with Air Canada"
Positiv: "Landing and take off"
Negativ: "The fact that we couldn't get seating assignment until last minute"
Excellent crew, very accommodating. Movie selection should include recent films.
Iberia doesn’t advertise as a low cost flight, yet, everything on board must be bought. They don’t even give you peanuts or water.
The flight was on time and very clean. I was a bit surprised that for a 10h flight we only got one good meal and then a sandwich for breakfast. Back in the day breakfast used to be eggs and fruit and what not… so… Also, sits at a bit tight back in economy class. A talk person has definitely problems sitting correctly
3 of us 4 could not check-in online and were suggested to do it with the airline at the airport. When we arrived to the Iberia counter it turned out these 3 people were not on the passengers‘ list, simply did not have a ticket. We had to buy 3 tickets on the go for more than 900€ to take that flight and avoiding to lose other trips from Madrid. PLEASE, CONTACT US for discussing this event and returning our money.
Der Flug war sehr angenehm, schade das es nicht mal ein Gls Wasser umsonst gab. Sie Betreuer bedauerten es auch und wir hatten die Möglichkeit dort etwas. an Getränke und Essen zu kaufen.
Pay extra for food. Unable to select our own seats. Very limited leg space.
Necesitan informar mejor al pasajero donde hacer el depósito del equipaje en el chequeo final.
Mein Koffer wurde beschädigt und noch keine Rückmeldung
Es wurde mein Koffer beschädigt und bis jetzt noch keine Rückantwort
War sehr voll und sehr eng. Maschine ohne USB ports :-(
Fast Komplett volle Maschine. Chaos und 10 Minuten Verspätung weil die Genies Kinder von der Warteliste Notausgangssitze gaben ... Man wollte dann ganze Reihen tauschen, da musste ich protestieren. Ich hatte Notausgang gebucht. Eine Toilette hinten ohne Wasser im handwaschbecken ... Wurde in MAD nicht repariert.
Ich hatte einen Notausgangs-Sitz gebucht! Die haben das Flugzeug gewechselt und ich sass dann hinter der Notausgangsreihe. Vor mir sassen welche, die auf der Warteliste waren und einfach irgendwo platziert wurden ... So kann man loyale Kunden verärgern!
Riesige Schlange beim Iberia Check-In in Madrid. Nur 2 Schalter geöffnet. Kein Personal. 2,5 Stunden vor Abflug da gewesen und trotzdem den Flug fast verpasst.
Glück gehabt, statt Iberia Express ist Iberia selber geflogen, mit einer lie flat Business Class. das war sehr angenehm!
Iberia Express ist pünktlich und wenn man Glück hat, kommen die Koffer an und bleiben nicht in Madrid hängen! Ansonsten von Boadrding angefangen eine absolut chaotische, unsympathische Airline! Und oft recht teuer!
Iberia hat eine echte Business Class eingesetzt, mit lie flat Sitzen!
Unfreundliches Personal. Schlechter Kundenservice. Erhielt den Platz in letzter Reihe in der Ecke ohne Fenster. Gern hätte ich mir gewünscht dass mir dies am check in Schalter von der Damen gesagt wurden wäre. Da ich unter einer Clausophobie leide, hätte ich noch am Schalter um Umbuchung auf einen anderen Platz gebeten und die Mehrkosten dafür auf mich genommen. Vor das Boardpersonal war unfreundlich und bis überfordert und sagte mir die Maschine ist voll, ich hätte ja online zuvor einen Platz reservieren können. Ok, ich habe dazu gelernt. Auch dass ich so schnell nicht mehr mit Iberia fliegen werde, weil neben all der Tatsachen der Check-In Schalter und die BoardStewardess sehr unfreundlich und nicht kundenorientiert waren. Schade!
unfreundlich, den hintersten Platz in letzter Reihe ohne Fenster ganz in der Ecke bekommen. Für mich mit einer Clausophobie invorstellbar. Bat um einen anderen Platz, wurde genervt darauf hingewiesen, dass ich online hätte einen Platz reservieren können. Ok, ich ging davon aus, wenn so ein besonderer Platz vergeben wird am Flughafen Check in dass man darauf hingewiesen wird. Dann hätte ich noch vor Ort eine Platz gebucht und die Mehrkosten gezahlt. Äusserst unfreundliches Personal. Schade! So schnell nicht wieder mit Iberia!
Die Crew von Iberia war in dem Hinflug und Rückflug sehr unfreundlich. Die wollen einem den Flug nicht schön machen. Sowie ist englisch nicht etwas das man bei Iberia sprechen muss. Wenn man nicht Spanisch spricht wird man nicht gleich behandelt.
Negativ: "The food abs the service provided by iberia representatives at the counters at the airport"
Positiv: "upgrade bekommen"
Positiv: "Der preis war gut"
Negativ: "Die Crew dumm und unflexibel"
Positiv: "alles okay, Wasser gratis"
Positiv: "alles okay - Wasser gratis"
Negativ: "Bordpersonal sollte eingreifen, wenn kleine Kinder überhaupt nicht zu bändigen sind; Sicherheitsrelevanz"
Positiv: "The crew was okay,...and we got there"
Negativ: "The plane, was a piece of junk, and the AC wasn't working."
Negativ: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."
Negativ: "Bags did not make the flight. Served no water or drinks."
Negativ: "I am 196 cm tall and I could barely move. I fly often and this was one of the most uncomfortable flights ever."
Negativ: "Business area crew needs to better service from Bogota to san salvador."
Positiv: "Cabin crews are kindley attended."
Negativ: "It's O.K. with good price."
Positiv: "Ich bin unzufrieden. Dieser Reise nach Palma de Mallorca hat mit zusätzlich Kosten und Stress verursacht."
Negativ: "1 - Gepäckbestimmungen bei Hin und Rückflug ( 1 x 20 kg Gepäck) bei Linienflüge wie Condor und Iberia wurde nicht berücksichtigt sodass ich 1 Gepäckstück 20kg bei Rückflug extra bezahlen muss. 2 - Ich habe 3 x Sitzplatzreservierungen bezahlt weil Iberia die Fluggesellschaft geändert hat ( anstatt Iberia plötzlich Vueling) und es keine andere Alternative bei der Check inn Online gab. Ich musste 3 Sitzplatzreservierungen bezahlen, 1 davon völlig unnötig. 3 - Gate Änderung von 92 auf 98 in Palma de Mallorca unmittelbar vor der Rückflug sodass ich fast mein Flug nach München verpasst habe. Den ganzen Stress und 2 extra Gebühren kann ich mir ersparen wenn ich mein Ticket direkt in der Reiseagentur kaufe."
Positiv: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Negativ: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Negativ: "One of the best flights is had. Love A340 and the crew and service definitely better than AA or BA by far."
Positiv: "The food included veal."
Negativ: "Departure was 1 hour delayed."
Positiv: "friendly crew"
Negativ: "more leg room"
Positiv: "Food was pretty good."
Positiv: "Pünktlich, Catering okay in der Business Class"
Negativ: "Sehr umkomfortable Business Class"
Negativ: "No comfort. The USB wasn't working, even with the pilot telling us about it's availability."
Positiv: "Hier scheinten die Mitarbeiter noch motiviert zu sein."
Negativ: "Enge Plätze. Überteuertes Essen. Bekommt man besser bei Easy jet etc."
Positiv: "Das schnelle boarding"
Negativ: "Unhöfliches Personal beim Check-In in Panama und Madrid. Online steht 50€ bei Gepäckabgabe am Flughafen. Tatsächlich zahlt man dann 60€! Unfreundliches und unkompetentes Personal beim Flug von Panama nach Madrid. Kein Service! Essen wird einem vorgesetzt. Gleichgültigkeit besteht bei unverträglichkeit und Allergie! Die Bordunterhaltung hat sich nach einen Monat nicht verändert."
Negativ: "Für Business class viel zu enger Sitzabstand und nicht verstellbare sitze . Das geht gar nicht !!!"
Positiv: "Eine stuardess war sehr zuvorkommend"
Negativ: "Der Rest leider nicht"
Positiv: "Mucha organización en el vuelvo y muy buena atención por parte del equipo."
Negativ: "Ich bin noch gar nicht angekommen denn der IBERIA Flugbist 3 Stunden verspätet. Somit layover in Madrid und über 1/2 Tag verloren"
Negativ: "Gepäck nicht mitgenommen"
Positiv: "Muss extra bezahlt werden."