Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "Allow business passenger to use front bathroom."
Positiv: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Negativ: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Positiv: "Crew good and seat OK but not exceptional for business class"
Negativ: "Food was average - main course could have been better. Range of movies ok but not great"
Positiv: "Great crew."
Negativ: "Ran out of business class meal. Substituted a Econ class."
Positiv: "Everything works and quick to get to destination."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Food and service"
Negativ: "Working wifi would be good. Better A/C. More comfortable seats"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Negativ: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Negativ: "Boarding was very slow."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "We had 4 hour delay causing a stop over at 3am. So yeah"
Negativ: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "Flight cancelled"
Negativ: "alles gut"
Positiv: "The crew was very nice"
Negativ: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Negativ: "wasn't able to take the flight since I missed it"
Positiv: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Negativ: "Not happy to pay extra money for my case"
Positiv: "Face recognition was amazing"
Negativ: "Too hot on plane"
Positiv: "Staff very pleasant"
Negativ: "Evening snack was not the greatest breakfast was pretty food"
Positiv: "Shirt flight but well catered, boarding was efficient and quick."
Negativ: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Positiv: "Efficient crew"
Negativ: "Long, slow line at check in. Not many new movies or tv shows"
Positiv: "The crew was efficient. Flight left on time. Food and wine served."
Negativ: "No entertainment."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Good selection of movies."
Negativ: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Negativ: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Positiv: "The boarding was easy and you didn't have to wait inline for that long"
Negativ: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Negativ: "The streaming service didn’t work"
Positiv: "I got some rest"
Negativ: "unable to charge my phone or watch movies"
Positiv: "Flight crew was fine. Food was good."
Negativ: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
I liked that they were quick with the groups to board. I think availability to watch or use the entertainment on board could have been better such as a screen in the back of the seat in front of everyone would make sense.
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
The flight entertainment/WiFi didn’t work that well.
Traveling with face mask still sucks. No Booze on board, at least you can get a soda & pretzels again
Streaming entertainment feature kept freezing
Negativ: "Missed my connection due to excessive delay at Heathrow"
Positiv: "Very nice!!"
Negativ: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Positiv: "Crew was pleasant."
Positiv: "Signs etc were clear. Emailed for delay."
Negativ: "Flight was delayed with little explanation to why."
Positiv: "Comfortable seats & fast boarding"
Positiv: "Nice crew. Newer comfy seats"
Negativ: "Mechanical issues late 16 hours, no compensation only breakfast voucher slept in a cot in airport lost luggage."
Negativ: "This leg was terrible, the plane sat on the runway for over an hour! The captain did not initially say anything for 30 minutes."
Positiv: "Friendly and attentive. Communicated well throughout the flight."
Negativ: "Just uncomfortable on the tiny planes."
Positiv: "Made it to my destination"
Negativ: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Positiv: "Crew nice- flight smooth"
Negativ: "More leg room"
Negativ: "kleines Frühstück für umsonst"
Positiv: "Pleasant flight crew!!!"
Positiv: "So frendly"
Positiv: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "We’re able to get a different flight after ours was re-scheduled several times."
Negativ: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
Positiv: "- entertainment - smooth boarding"
Negativ: "- very small airplane for a 6 hour flight - no comfort seats"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Did not experience food or entertainment"
Positiv: "Crew was good."
Negativ: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "The crew was probably the only positive thing of the flight."
Negativ: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "I like the fact that you could watch movies to make the time go by more quickly"
Negativ: "Seats were very uncomfortable. The isles are narrow and every time the gentleman across the isle got up to stretch his backside was in my face. The crew would come down the isle with the cart and about take my arm off."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "The crew was great"
Negativ: "No entertainment"
Positiv: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Positiv: "Rude staff at the check in counter both flights. Very disappointed in American"
Negativ: "Rude agent at first check in and again at second check in"
Positiv: "upgraded to business, which made for a nice ride home."
Negativ: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Positiv: "On time if not early. Clean."
Negativ: "Considering this was a domestic internal flight the crew member doing the pa’s did not speak English well enough for me to understand their content. Other crew members were clearly past retirement age that I seriously doubted their ability to assist anyone in an emergency. In fact it would be highly likely they would be a hinderence and I would have to assist them."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "The seats actually had individual screens, which was a very nice surprise. There’s a decent movie collection. alao the flight attendants were very nice and friendly."
Negativ: "The tv show selection is quite poor. Also, like the previous flight, my husband and I weren’t seated together (not even in the same row) and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "Comfortable seats, good legroom."
Negativ: "Not enough coffee for breakfast."
Positiv: "Staff was friendly"
Negativ: "There were no veg options for sandwiches and food ran out after boarding group 6."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Our first leg from Fort Lauderdale to Toronto was delayed three hours because of ground crew issues. We missed our connection but Air Canada booked us on the next flight out. That was great. But then, they held us on the plane for almost two hours while they waited for other delayed flights to come in. I feel that they did this so that they didn't have to put these passengers up for the night. So they ended up inconveniencing the rest of the people on the plane. I would have felt badly for those passengers, but they didn't hold any flights for us.
Online check in the night before made boarding easy. Free check in of luggage at the gate was also offered. Crew offered drinks twice. Wish they would give food like they used to instead of selling it. On board entertainment was good & worked well. Surprised that it was a full flight but it was comfortable. Boarding and deplaning was organized and check in luggage came out promptly!
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Food and service"
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Negativ: "Crowded and no food"
Negativ: "Never made it to the flight..."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Negativ: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Positiv: "Guter Service"
Positiv: "new airplane, some juice offered, good entertainment, staff was ok on the return flight (first class)"
Negativ: "nothing to eat, no leg room, poor wifi, hidden fees for checked luggage, damaged baggage on the return flight. I asked for some more water on the first flight, and the guy gave me a look as if I had asked him about his soul."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "We have been using Premium Economy on various airlines I’ve the last several years for our frequent travel between the USA and destinations in Europe and Asia. The Air Canada experience was one of the very best (along with Lufthansa). The entertainment system was superior, food was great, service was attentive and comfort was as anticipated. The availability of power for iPads and computers was more than sufficient. I’m sure that a lot of the satisfaction came from flying on a Dreamliner but Air Canada is still at the top in our minds (and future plans)."
Negativ: "The only complaint would be that the cabin was quite cold on our return trip. I could have been better prepared myself so I need to take most of the blame. The cabin crew did take steps to adjust the temperature but it would be unreasonable to expect the aircraft to meet the comfort expectations of every passenger. Next time I will just bring a light weight hoodie."
Negativ: "food is never miss so nad"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "The seats were large, and they had power."
Negativ: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Positiv: "almost nothing"
Negativ: "except the snow in Canada"
Positiv: "The staff were great!! Always helpful and very friendly! The added flight from Ottawa to Toronto had fantastic staff as well. Would've been nice to have someone waiting for us at the Ottawa gate as we all missed our flights."
Negativ: "The day was extended by 10 hours. It seemed like each time I was redirected including the added flight to Ottawa I was set up to miss a flight. I was sent to Ottawa because there wasn't enough oxygen on the flight to Toronto. 15 passengers missed our flight to Toronto because we left Fredericton late which put us on a new flight 2 hours later, that had mechanical issues so again a missed flight. I am happy they do their due diligence with safety, but it created a long day. They also had to stop food service before they got to me so I wasn't able to get food."
Positiv: "I liked the care, the kindness, and the help"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "Asked for a blanket and was refused. Told to buy one for 7$. I just got off another air Canada flight from Rome and they were on every seat. Suddenly I can't use one? Arrived and my luggage was not there. The baggage loss customer service is in India. They were not helpful or competent. 6 days later and I'm still waiting fir my bag. You guys really dropped the ball. I will not use air Canada again if I can help it."
Positiv: "Easy , on time, friendly"
Negativ: "My experience with red-eye flights is that the lights go off, the crew disappears and everyone tries desperately to get some sleep. Not so with these guys - lights on and crew regularly pushing the drinks cart down the aisle. And a lack of free snacks as well (not even pretzels??)."
Positiv: "Can't really complain; a typical, good flying experience with Air Canada. They're the only ones that go direct between YYZ and SFO, so not much choice there, but their staff are always friendly and courteous, and usually the plane provides wifi (for a price), which makes the hours whiz by."
Negativ: "There was a slight delay in boarding at SFO, but that was more due to the lateness of a different plane/airline, so not really Air Canada's fault."
Negativ: "As is normally the case crew on AC flights were rude"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "I flew from YEG -YYZ and the flight was delayed. It's a good thing that the 2nd flight was delayed or else I would have missed it and no AC employee was interested in helping me make my connection. There were several people on the flight that had connections and were trying to rush off the plane."
Positiv: "Crew were champs, plane was old but clean and comfortable enough, entertainment was fine. Missed my connection due to delays but was rebooked on a later flight before we landed."
Negativ: "After zone 1/2 + priority had boarded, it was determined the aircraft's tires needed changing. Including the tire change and de-icing, we took off nearly an hour behind, and many people missed their connections. Feel like on a 6am first flight that fix could have happened the night before avoiding all the delays that ensued."
Positiv: "Everything went well"
Positiv: "The service on the Air Canada flight was much better on this flight than I'd seen from them in the past."
Negativ: "No entertainment."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "I know it's a growing practice, but to charge for food is a policy that I think is short-sighted."
Negativ: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
Positiv: "One of our meals was outstanding."
Negativ: "One of our meals was horrible. It was a snack but could have been better. Also, after a great meal, attendants never collected garbage until a pax starting doing so & was told to stop. It was a good 2 hours after being served!"
Positiv: "Guy at the gate in Toronto"
Positiv: "Being transported safely to yyz"
Negativ: "How cheap the airline is compared to west jet and caribbean airlines"
Positiv: "Not much"
Negativ: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Negativ: "Not enough food or beverages"
Positiv: "It was a quick flight"
Negativ: "The attendants on the flight were very unprofessional - they laughed the entire time during our boarding and safety demo. They were more interested in talking to the ground crew outside then welcoming the guests on their flight."
Positiv: "Seats were much more comfortably shaped than on my Air Can flight from Toronto to BRU. More legroom! Food for BRU to Montreal was decent."
Negativ: "No snacks for Montreal to SF. Pretty brutal for people who didn't buy a dinner in the terminal. If you're only going to sell meals on the Montreal-SF flight, make them a little less expensive. Otherwise, people will just eat nothing and dislike their Air Can experience..."
Negativ: "-very little leg room on rouge plane -do not own a device to watch movies etc -this is very exclusive and assumes that everyone has access to devices"
Positiv: "When my food was late they refunded it"
Negativ: "The boarding times were quite far behind The lack of TVs was unfortunate, and renting an ipad instead for more money is cheap."
Positiv: "Roomy seating CE"
Positiv: "good staff, very courteous and caring"
Negativ: "took a long time to board, couldn't watch videos bc of bad sound"
Positiv: "the flight attendant was nice at least on this flight"
Negativ: "the flight was delayed for an hour in a terminal where 4 other flights were scheduled to take off at the same time. the flight was delayed for an hour, and then I sat in the plane for another hour. The staff in the airport were super rude and didn't seem like they cared at all. There was nothing express about this flight."
Positiv: "The attendant at check in was very personable and friendly. The food was decent as airline food goes. The entertainment I enjoyed as there were some old classics I enjoyed watching again and there was music I enjoyed. The crew was pleasant and tried to make us comfortable."
Negativ: "I didn't like being put on standby when we purchased our tickets months in advance. Then being led to believe that we might be upgraded to business class only to be given the very last seats in the plane. That was not right or fair. We were also not the last to check-in."
Positiv: "The food was good"
Negativ: "I was put in overbooking, and was concerned about not being able to get on the flight. Everything worked out fine in the end, but still did not appreciate this. Given the risk of not being able to board, I will likely not use this airline in the future."
Positiv: "first time aboard a Boeing Dreamliner. Plane was a nine series-fairly new and is no doubt the best plane Air Canada has since their L1011 (back in the 80's)"
Negativ: "Charging for checked luggage and seat selection puts Air Canada in the same league as mass carriers such as United whose service and quality of flight experience is at the bottom of the scale of carriers."