food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
Negativ: "Time to renew the aircraft 777-300"
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "Clean cabin and good service"
Negativ: "Not every body is doing extra miles to make customer happy"
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Negativ: "They are well trained crews so I have no better ideas about improvements"
Positiv: "Flat bed is wide and comfortable. Cabin crew was excellent."
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "Very comfortable; excellent service"
Positiv: "Great seating"
Negativ: "Free internet in long flights"
Negativ: "On time would be better."
Positiv: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Positiv: "Movies selection is great. Seating space is comfortable."
Negativ: "Boarding process could’ve been smoother"
Positiv: "SQ always the best service"
Positiv: "The crew was amazing"
Negativ: "I recomended yo my friend"
Positiv: "I can say all the crew was amazing"
Negativ: "They are doing excelent job."
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "The food selection, there is several pre-order meal based on diet or your religion"
Negativ: "The seat pitch at least 33""
Negativ: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Negativ: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Positiv: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Positiv: "Boarding. Timely departure"
Negativ: "Entertainment selection."
Positiv: "Service was excellent, always with a smile."
Positiv: "More space then previous flights. Attendants very pleasant and helpful."
Negativ: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Positiv: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Negativ: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Positiv: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Positiv: "Short flight"
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "Most everything"
Negativ: "Crying babies made it tough to sleep the whole flight"
Positiv: "business seats were excellent"
Negativ: "all was good"
Positiv: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Positiv: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Negativ: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Positiv: "The food is very good in economy. Large screen tv gor movies and games."
Negativ: "all was good, nothing bad"
Negativ: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Positiv: "Crew members were very friendly n helpful."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "fast crew service friendly staffs. clean toilet"
Negativ: "everything was good"
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Positiv: "Again very friendly and efficient service ."
Positiv: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
Negativ: "I cannot think if anything. Having the eye masks certainly helped sleeping on the flight a little easier."
Positiv: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Positiv: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Negativ: "Better food options. There was reduced options due to strike, but the food quality was not good."
Positiv: "Good service"
Negativ: "Amazing flight"
Negativ: "Board earlier so plane can leave on time."
Positiv: "There was a decent movie collection to watch."
Negativ: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "Late night flight, crew was good and timely"
Negativ: "I got sick from the spaghetti dinner served 2 hrs before landing."
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Positiv: "Self-service crackers, drinks."
Negativ: "Self-selecting seat system is confusing and needs to be improved."
Positiv: "Great service"
Negativ: "Not much I did not like"
Positiv: "Boarding was delayed in Taipei although the flight made it in great time"
Positiv: "Bathroom and food good. Boarding was fast. And so was disembarking."
Positiv: "Five stars rating!"
Positiv: "I travelled on Eva a few times a year, was used to and liked Eva."
Negativ: "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Positiv: "Great fried fish for pre-ordered meal. Comfortable crew service for whole flight."
Positiv: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
Negativ: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Positiv: "We got the exit row seating and I didn't even care I was in the middle. The service was great and they will provide you will all the amenities. Overall great experience!"
Positiv: "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."
Positiv: "It was my first time flying with EVA. I have nothing bad to say. I will fly with them again and again."
Negativ: "i wish they had better hygiene"
Positiv: "Huge leg room"
Negativ: "Not much elbow room, food was not good, very few movies selection."
Positiv: "Got upgraded to premium economy. The convenience pack they give you was very nice. Cabin crew was great!"
Negativ: "The food did not agree with me but that was the only bad thing."
Negativ: "Flight was delayed with minimal explanation and updates."
Negativ: "Super poor customer service on both EVA flights"
Positiv: "High quality entertainment, service. And food."
Negativ: "The fact that they are very far away from any terminal at LAX, mean did you checked in a bag, you will have to wait a long time. I waited 1 hr for my bag to come out to the baggage carasel"
Positiv: "Fairly standard flight, appart from the negatives. The video screens were top notch and made a big difference."
Negativ: "The crew were very negligent in providing any water. You could get a drink during meal service, but they didn't come back around a single time for the remaineder of the 11 hour flight. My wife and I went to the back of the plane a couple of times to retrieve our own water. You couldn't depend on asking them for water either, as on two occasions they completely forgot about us. Very frustrating experience."
Positiv: "Crew were very sweet and pleasant and there were MANY of them. Got offered drinks-water, juice, every hour."
Negativ: "I ordered a few special meals, which was far tastier than the regular select menu."
Negativ: "Extremely packed for a 14+ hour-long flight, my seat and it's surrounding smelled. No slippers in the seat pocked. Entre has been improved, but the honeydew tasted old. Flight attendants didn't offer drinks to the window passengers generally during the non- meal hours. The flight was so long , there hasn't been much comfort improved for the seats and overall in the past 15 years."
Positiv: "Best business class experience I've ever had. Great entertainment options and extremely comfortable. Service was superb."
Positiv: "Western airlines, especially U.S arlines should learn from these folks a thing or two about costumer care. Great job, Eva!"
Positiv: "only one stop to final destination."
Negativ: "crew members not very friendly"
Positiv: "The departure time at midnight seems to cut down on my jetlag."
Negativ: "They could have offered more drink /water service."
Positiv: "I had a ile seat,and wasn't crowded"
Positiv: "EVA staff was professional and boarding was done quite fast. Food was fair for airline food."
Positiv: "Gutes Preis Leistung für Premium Eco"
Positiv: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Negativ: "Nothing. Everything is great"
Negativ: "Seats better than most but could be a bit wider. A15 hour flight could use more beverage service."
Positiv: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Positiv: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Negativ: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
Positiv: "Check in was great, the staff is very helpful and gives you the best attention."
Positiv: "Entertainment was great, very attentive crew, good washroom, arrived on time."
Negativ: "Food wasn't great."
Crew war nicht motiviert, hat Dinge vergessen, Bestellungen wurden ignoriert
The bathroom is not that good.. dirty.. the sink is not properly draining.. (all bathrooms - all flights- back&forth) . There was no toilet paper seat either going to DC. Crew is not picking up trays/trash right away. Once, we even brought our tray in the back. Food should be mix of western& middle east. middle east food is a bit too much for some passengers- too smelly, spicy,— The crew are nice though. Very helpful and friendly.
Never let me on flight bc of Covid requiremrnts
Positiv: "No distance between passengers (covid)"
Negativ: "Didn’t even take off!"
Positiv: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Positiv: "Flight is spacious"
Negativ: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Negativ: "Very happy on Doha to ORD"
Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."
Negativ: "Lots of noisy babies / young children"
Negativ: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Positiv: "Crew were so good"
Negativ: "Everything is good"
Positiv: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Negativ: "Nice if they offered/served drinks before meals"
Positiv: "Plenty legroom with Qatar. Food good."
Negativ: "Everything good as usual"
Negativ: "Boarding by bus at Doha is lengthy and not very comfortable."
Positiv: "Flight was on time, touch down smooth"
Negativ: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"
Positiv: "War alles sehr gut!"
Positiv: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Negativ: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Negativ: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"
Negativ: "3,5h verspätet"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Entertainment system good,"
Negativ: "Boarding was late, seating very cramped."
Positiv: "In time me ,food ,clean"
Positiv: "The seats have great leg room and recline nicely"
Negativ: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"
Positiv: "Snacks and the crews on board"
Negativ: "The crews in the airport, not friendly. They dont even smile!"
Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."
Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."
Positiv: "Food service was good"
Negativ: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Negativ: "Haven't made it yet due to schedule change. 12 hour wait in airport."
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Great crew, as usual."
Negativ: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Negativ: "Wrost app I don’t advise any one use it cause"
Positiv: "very courteous flight crew"
Positiv: "smooth flight"
Negativ: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Positiv: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Negativ: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Positiv: "Very friendly service!"
Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."
Positiv: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Negativ: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Positiv: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Negativ: "Movie selection could have been better."
Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"
Positiv: "Sehr nettes Personal, sehr gutes Essen! Super Entertainment! Angenehme Beinfreiheit! Immer wieder Getränke angeboten bekommen!"
Negativ: "Leider ca. 1h später gestartet, wegen technischer Probleme... aber besser am Noden gelöst, als in der Luft aufgefallen!"
Positiv: "just enough time in Doha between flights. Not too long not too short!"
Negativ: "Asian vegetarian food can be of better quality."
Boarding process leaving DXB was not the smoothest,otherwise and enjoyable experience
seats in business class not confortable although staff are very cooprative and friendly with passengers .
Die First Class von Emirates ist sagenhaft. Kann ich nur schwerstens weiterempfehlen. Die Kabinen, Toiletten/Duschen, das Personal, Essen und Onboard-Unterhaltung wird man nur schwer toppen können.
It was harrestment for senior citizon like me. From Dubai to sanfransico it was very bed experiance. I had arthoscopi in my right leg and requsted wheelchair when ibook my flight. But due to havy demand for wheel chair i was not getting wheel chair facility. The lady on duty compel me to walk behind her to get security procedure. I request her that i have troble walking with her. I have to walk to get my connection flight
Negativ: "You are cold and cant get any blanket? Very poor service"
Positiv: "Friendly and professional crew"
Negativ: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
Negativ: "Bei fast 7 Stunden Flug 1x Getränkrunde zum Abflug und 1 x zum Frühstück Morgens. Dazwischen habe ich kein Personal gesehen... dafür auf dem Monitor ständig „drink plenty of water during flight“"
Negativ: "The guy on the second flight was a bit creepy"
Negativ: "On-Line Check in bietet keine ordentliche Auswahl an verfügbaren Sitzplätzen. Nach online Buchung stellt Emirates keine Platzwahl zur Verfügung. (Hohe Zusatzkosten)"
Negativ: "Gepäckausgabe in München. Langsam wie immer"
Negativ: "Gepäckausgabe in München. Langsam wie immer."
Positiv: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Negativ: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."
Negativ: "Zugewiesenen Plätze wurden ohne Info einfach geändert trotz zwei Kleinkindern Bordpersonal überwiegend unfreundlich Verpflegung lies zu wünschen übrig"
Positiv: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Negativ: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Positiv: "v cooperative crew & helpful"
Positiv: "Great customer service, great and always smiling crew, wonderful flight"
Negativ: "the food options need to be more. an option with steamed rice should always be available"
Positiv: "Sitzabstand. Moderne Maschine"
Negativ: "Essen schmeckte nicht Boarding"
Positiv: "All was good. Check in was smooth"
Positiv: "Alles nur pefekt."
Negativ: "Nichts alles super"
Negativ: "Nichts alles super"
Positiv: "Overall flight quality"
Negativ: "Free wifi time can be increased to at least an hour and Food quality can be better"
Positiv: "The seats were very comfortable, good entertainment"
Negativ: "Poor gluten free options"
Negativ: "Inkompetenter Stewart"
Positiv: "Yep crew very good .and kindly. Seat super comfort."
Negativ: "There no usb charging on dubai airport."
Negativ: "During checkin process they weighed my laptop bag along with my hand baggage a small suitcase. Laptop is considered as personal item. The combined weight exceeded 7 kg and hence I had pay for excess baggage even though my checked in Baggage were close correct 23 kg limit. This was an issue with most"
Positiv: "Sehr freundliches Personal und sehr Service orientiert."
Negativ: "Cursor des Bildschirms war sehr ungenau. 5 Minuten bis der richtige Film gewählt werden konnte. Software am Bildschirm sehr langsam. Das gewünschte Beef war für viele Gäste aus."
Negativ: "- Mitte Flug Service Knopf gedrückt. Licht war bis Ende des Fluges an. Niemand kam - starke Zugluft"
Positiv: "Personal ist bemüht die alten Emirates werte zu erhalten. Sehr nett und freundlich."
Negativ: "Keine warmen Tücher mehr. Nur noch selten Getränke Service Essen schlechter als vorher. Keine kleine Flasche Wein mehr. Nur noch Plastik Becher. Man spart wo es geht. ABER DER KUNDE MERKT ES!"
Positiv: "Erster Flug in neuer 777. tolle Unterhaltung mit neuesten Filmen."
Negativ: "Das Essen war leider nur mäßig"
Negativ: "On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation."
Positiv: "All the teem all the services"
Negativ: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Negativ: "Seat is not comfortable."
Positiv: "Loved the spaciuos seats and great leg room. Food superb!"
Negativ: "Annoying passenfer who peobably drank too much"
Positiv: "Das Personal war sehr nett und hat mir bei jeder Frage höflich zur Seite gestanden"
Negativ: "Leider war die Luftdüse meines Hintermannes auf mich gerichtet und er hat nicht auf mich reagiert, kann die Airline aber nichts für"
Positiv: "Das Check In und das Flugpersonal war super freundlich und hilfsbereit."
Negativ: "Es war gut, es war aber auch nur ein 1 stündiger Flug. Da erwarte ich nicht so viel."
Positiv: "Das Bordpersonal war sehr aufmerksam. Während des gesamten Fluges wurden für uns Getränke in den Kühlschrank gestellt. Vielen Dank auch insbesondere an Jeniffer und Lilli, die unseren Flug auf einer Polaroid-Foto festgehalten haben."
Negativ: "Der Stecker unseres inflight Entertainments hatte einen Wackelkontakt. Auf Nachfrage knnten wir unseren Platz aber problemlos wechseln, dann funktionierte alles."
Positiv: "Flug war von Anfang bis Landung super!"
Negativ: ".... Aber die Gepäckausgabe in Düsseldorf dauerte mal wieder ewig Haben fast eine Stunde am Karussell gewartet...."
Positiv: "Top Flug mit sehr hohem Komfort."
Negativ: "Auch hier kann ich kein schlechtes Wort verlieren."
Negativ: "Boarding: by bus at BKK on a Boeing 777, not as expected with emirates, gate was set as “G1A”, we read this as Gate 1A, but needed to run from A1 all the way to G1, got late on the bus. Food: Chicken with peppers average, no good taste Drinks: had to broken cups, one on the top (changed that), one at the bottom with a hole in it. Red wine spilled all over my trousers and pullover. Shit happens, but (a) what about the quality of the goods and (b) how does the crew handle this? Crew/Service: Generally friendly, but the guy who served the red wine had no clue how to handle this: 1. Red wine on cloth is bad to clean 2. After I complained about a possible problem with cleaning and the possibility that the stain would stay, no reaction, only sortiere and the Recommendation from him was to use soda water which was actually not at hand and took him more then 10min to bring it. 3. I requested for the supervisor. She was very friendly and took my email address to write a report on this. I am now waiting for reaction and possible refund for cleaning or more. Another drink was offered but that was all until now. So I am curious about the reaction from Emirates. Overall it seemed like Emirates has a bad standing in BKK: - Bus boarding on B777 - No clear information about gate - Bad quality of material (cups) - For Emirates under average food quality Additional remark: The following connection flight from DXB to DUS, was very good, overall quality as expected from Emirates, food and staff was very good. So the above review from BKK -> DXB might have been an exception."
Positiv: "Das Flugpersonal war ausgesprochen nett, das Essen war sehr gut"
Positiv: "Es war einfach alles perfekt"
Positiv: "Nothing comfort level very low. Very poor service. Looks like how to make more money by robbing customers"
Negativ: "Bought the ticket from internet after paying found baggage allowance only 20kg tried to contact airline additional 10 kg luggage price was more than the price of ticket. Seating was awfully I am 6'3" did not fit in middle seat requested several times for isle seat my legs were sticking out each time I have to get up to let pass the passengers and staff safety hazard. Have to pay additional 70 pounds sterling for under 3kg."
Positiv: "Very welcoming. Coach made comfortable. Excellent movie selection"
Positiv: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Negativ: "No foot rest - limited ability to upgrade."
Positiv: "Der Flug ist zwar verspätet gestartet, aber die Piloten haben die Verspätung fast wieder rausgeholt. Das Essen war genial und vor allem Metallbesteck in der Economy, wo es sonst nur Plastik gibt. Dazu eine gute Getränkeauswahl. Der Rotwein war sehr lecker."
Positiv: "pleasant staff excellent movie selection decent food"
Auf 12 h Flug etwas wenig zu Essen.
Leider sind die Sitze etwas ins Alter gekommen, denke wäre wieder einmal Zeit die Kabine auszutauschen.
Die neue Boardverpflegung von Swiss Economy ist echt hervorragend: frisch, geschmackvoll, schön präsentiert und erst noch sehr preiswert.
Die neue Bordverpflegung von Swiss ist wirklich hervorragend: Frische und sehr gute Sandwiches von Sprüngli. Sogar ein Angus Beef Burger wird serviert. Preise sind etwa gleich wie wenn man das Sandwich in einer normalen Bäckerei in Zürich über die Theke kaufen würde.
Die Pünktlichkeit bei Swiss lässt zu wünschen übrig. Jede Woche mindestens 45 Minuten bis zu zu 105 Minuten Verspätung sind ein absolutes NoGo!
Positiv: "2 Flugbegleiterinnen waren sehr freundlich. Aber der für uns zuständige Flugbegleiter weigerte sich leere Flaschen bei uns abzuräumen. Solch einen schlechten Service, habe ich schon lange nicht erlebt!"
Negativ: "Service an Board war schlecht. Selbst auf Bitten den Müll abzuräumen, wurde er nicht abgeräumt. Völlig unverständlich."
Negativ: "Alles tipptopp!"
Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."
Positiv: "Delay was for 30 min"
Negativ: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Negativ: "Vepflegung: käsesändwich nicht sehr angenehm"
Positiv: "Seems that the exit row seat was very narrow!"
Negativ: "Be on time"
Positiv: "Seat was comfortable"
Negativ: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Positiv: "Flight attendants are friendly and helpful."
Positiv: "The crew was very accommodating"
Negativ: "Entertainment system was old and with few choices"
Positiv: "Captain was great !"
Negativ: "im hinteren Teil ist der Gang etwas gar eng zum laufen"
Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Negativ: "Grosse Verspätung, alte und unbequeme Sitze"
Positiv: "Bombardier C Series. Most leg room and comfort of any plane"
Positiv: "Crew is great."
Negativ: "The airline lost my luggage ."
Positiv: "Die Crew war OK, die Monitore waren gut, die Maschine der Edelweiss eine A330-300 (Chäsrueg) ist eher neu, sieht man auch an den WC"
Negativ: "Der Sitzabstand ist eine Katastrophe und auf keinem Fall 31inch wie es auf Seatguru steht und wird mich davon abhalten jemals wieder Edelweiss zu fliegen, jeder Passagier über 170cm wird leiden."
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Positiv: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Negativ: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"
Negativ: "Zügiger einsteigen."
Positiv: "Die Crew war sehr aufmerksam. Die Sitze sehr bequem"
Negativ: "Schlechte Benfreiheit. Insgesamt sehr eng in dem aus gebuchten Flugzeug"
Positiv: "Freundliches Personal; nützliche Informationen zu Verspätungen etc."
Negativ: "Sehr wenig Beinfreiheit; Verspätung beim Abflug, Warteschleife vor Landung"
Negativ: "SWISS HAT SICH GEWEIGERT MEIN GEPÄCK NACH DUBAI durch zu checken - Trotz Business Class Ticket"
Positiv: "The pilot had to land with rough wind, he did a good job and the peace of chocolat we always get leaving the plane."
Negativ: "Swiss was delayed for in total 1 hour (start incl. landing), the sandwiches with Swiss are terrible in general, nothing extra to drink or eat although the delay and time of flight made it impossible to have dinner."
Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"
Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."
Positiv: "Sehr nettes Personal"
Negativ: "20 Minuten Verspätung, wie fast immer ab Tegel..."
Negativ: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Negativ: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"
Positiv: "Sehr freundliche Personal ."
Negativ: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Positiv: "On time arrival"
Negativ: "Boston -Zurich, the most uncomfortable seat possible. I am 5’2 and I barely fit.... Seats are way more comfortable on European flights."
Positiv: "The crew for the most part were courteous."
Negativ: "1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase."
Positiv: "Flight share with another airline so we couldn’t book our seats in advance."
Negativ: "Space is cramped. Very professional and courteous crew."
Positiv: "Steward Very pleasant, helpful and accomodating."
Negativ: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Positiv: "Verständnisvolle Flugbegleiterin, die uns auf zwei freie, nebeneinanderliegende Sitzplätze hinwies."
Negativ: "Beim Check-in wurden uns (im Gegensatz zu den anderen Passagieren) keine Sitzplätze zugeteilt. Beim Boarding wurden uns, obwohl wir gemeinsam gebucht und eingecheckt hatten, Sitzplätze in zwei verschiedenen Reihen zugeteilt."
Positiv: "Crew war trotzdem bemüht"
Negativ: "Getränke vorab fürs lange warten wären gut gewesen. Die Hitze im Flugzeug war unerträglich, die letzten 20 min. wurde es dann doch noch besser."
Positiv: "From boarding to disembarking, flying SWISS First is an experience. Attention to detail, great staff, wonderful food. And the seat is very roomy and comfortable."
Negativ: "Sadly, the IFE system was malfunct -but there were magazines and newspapers instead."
Positiv: "The crew and flight"
Negativ: "No airconditioning while waiting on the shuttle bus to the plane"
Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"