Finde günstige Flüge nach China

Positiv: "The crew was amazing"

Positiv: "Crew took great care of us."
Negativ: "No complaints."

Positiv: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Negativ: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"

Positiv: "Everything. I always enjoy my flights with JAL."

Positiv: "I like the guy who’s checking me in he’s very kind."
Negativ: "Food."

Positiv: "Politeness."

Negativ: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."

Negativ: "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"

Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."

Positiv: "Nothing to note"
Negativ: "Food, could not check in online or preselect seats. Could not upgrade to business class"

Positiv: "i cancelled my flight and still have not got my money returned"
Negativ: "I dont have my return but you take it right away"

Positiv: "Everything was excellent no complaints"

Positiv: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Negativ: "None"

Negativ: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."

Positiv: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."

Positiv: "Great service."

Negativ: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."

Positiv: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."

Positiv: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Negativ: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."

Negativ: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."

Positiv: "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"

Positiv: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."

Positiv: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Negativ: "No online check in"

Positiv: "The courtesy and professionalism is a 10."
Negativ: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."

Positiv: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."

Positiv: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Negativ: "I thought the food was just so so. However, that's always a matter of personal taste."

Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."

Positiv: "Always a good crew .. they go out of their way to make sure you are comfortable."

Positiv: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Negativ: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."

Positiv: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Negativ: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."

Positiv: "Clean :)"

Positiv: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Negativ: "nothing"

Negativ: "No individual AC vents to stay cool on long flight."

Positiv: "All was fine"
Negativ: "Nothing"

Positiv: "Nothing really special."
Negativ: "They love the PA system. They want to make announcements in multiple languages all the time."

Positiv: "Great service and comfort. Great food. On time."
Negativ: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."

Positiv: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."

Positiv: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Negativ: "The food is getting terrible. They had better food a year ago."

Positiv: "Everything was on time. Crew was outstanding."

Positiv: "Service and polite staff."
Negativ: "Not much space between the seats for my long legs."

Positiv: "JAL is the best airline I've ever flown."
Negativ: "Food isn't to my liking but was good."

Positiv: "Short flight."

Positiv: "It seemed more spacious. Food was pretty good."

Positiv: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"

Positiv: "The airplane was quite and clean and the crew were helpful"
Negativ: "Some items were not new and not in a good shape like the headphones and the pillows. The crew didn't pickup the plates after we finished our meal"

Positiv: "The flight attendants were very accommodating super friendly."
Negativ: "The food . I had a stomach ache with one of the salmon(raw) salad. It was horrible!"

Positiv: "Courteous and pleasant flight attendants...exceptional service."
Negativ: "Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room."

Negativ: "I had to miss my flight from HK due to personal health issues. When I contacted the airlines they were not understanding at all. I was planning on using the flights back from the US and they had cancelled those too. I will NEVER book a flight with this airlines again!"

Positiv: "Amazing service. Flight attendents were very friendly and helpful."
Negativ: "Music didn't have the name of the artists, so I had no idea what I was listening to. I later found out that there is a magazine in the seat pocket showing all the details of the music channels, but still it's a bit annoying to have to look through the magazine and flip through the channels."

Positiv: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."

Negativ: "I was not happy with the meal. The taste and appearance are not satisfactory"

Negativ: "There was absolutely no wifi even though it was advertised as a flight with wifi. Would not have minded if it was a short flight, however, flying from Asia to North America is always a long flight."

Positiv: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"

Negativ: "Board earlier so plane can leave on time."

Positiv: "The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing"
Negativ: "Good appearing & tasty foods with better snacks"

Positiv: "Flight was on time. Great service throughout the journey."
Negativ: "We waited more than 40 mins for baggage."

Positiv: "loved it"

Negativ: "It was a good flight"

Positiv: "Great entertainment, pretty good food."
Negativ: "Service was okay but nothing special."

Positiv: "EVA Air is an excellent all around airline."

Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"

Positiv: "attentive staff"
Negativ: "they destroyed my suitcase"

Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."

Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"

Positiv: "Seat was ok"
Negativ: "Everything could have been better"

Positiv: "They staffs were very friendly"

Positiv: "1. Kind and accommodating flight attendants 2. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"

Negativ: "Same as above"

Positiv: "Good service and flight attendants. I paid extra for exit row seats and I'm glad I did on a flight this long (13+ hours). I think that probably made a huge difference (six feet tall). Boarding was extremely orderly."

Negativ: "Comfort, I Need to get to where I can fly first class"

Positiv: "They very helpfull"
Negativ: "The chair was too small"

Positiv: "As I said on the last flight enjoyed the flight and the crew as amazing"
Negativ: "Just like on the last flight maybe have more inflight entertainment more movie and tv selection"

Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Negativ: "Nothing"

Negativ: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."

Negativ: "I was a bit surprised about their carry-on bag weight limit- a mere 7 kilos?"

Positiv: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Negativ: "Shanghai immigration is slow."

Positiv: "I slept all the way"

Positiv: "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
Negativ: "My fruit platter was all fruit that was not ripe, but no big deal."

Negativ: "We won’t fly Eva again."

Positiv: "Fast and friendly service of the flight crew, The captain keeping us informated of turbulents and flight arrival time."
Negativ: "Hard to sleep on international flights , especially when they last more then 8 hrs. I like that they are early morning flights . Not sure how to battle jet lag after a long flight. If Eva air could make a video / on board flight video on how to battle jet lag ."

Positiv: "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
Negativ: "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."

Positiv: "First time riding this airline on my trip to Thailand and back. My friend always raved about it and now I see why. They do above and beyond for every customer. The flight attendants are prompt, kind and very hard working. Wish I could fly with EVA air more often."

Positiv: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Negativ: "Chairs in economy are not the most comfortable"

Positiv: "That they speak English really well"

Positiv: "Very professional and efficient Crew as always, horrible seat comfort,"
Negativ: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"

Positiv: "Complimentary upgrade based on being star Alliance gold. Thank you"

Positiv: "It was a very little late taking off, we did arrive on time. The online service was good, I got notice to check in online and was able to book my seat and select food for the flight. I prefer choosing seafood meal because it usually is good. Maybe not for breakfast. LOL Bathrooms were clean and well stocked for once and they issued blankets that were thicker and useful. Entertainment selection was good for films and TV"
Negativ: "Seats are a bit worn, not as supportive. It was cooler in the cabin than I am used to. Previous flights it had been warm during the sleep period."

Positiv: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal and snack services good"
Negativ: "Food a step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."

Positiv: "Dito..."

Positiv: "Best airline I have been on for several years and I have over 500K miles on AA."

Positiv: "Crew was most helpful and gracious."

Positiv: "The staff are nice..."
Negativ: "Pork was the only option in that flight."

Positiv: "Liked the way they do their boarding Comfortable flight"

Positiv: "Very nice friendly face.. Great service"
Negativ: "Cant find anything wrong.."

Positiv: "I like EVA because they were very kind."

Positiv: "Good flight attendants"
Negativ: "Nothing"

Positiv: "Crew always pleasant service good. Seats comfortable"
Negativ: "All good"

Positiv: "The food is very good"
Negativ: "Bad turbulence for most of the flight,no bottled water,limited choice of movies etc"

Positiv: "Gutes Preis Leistung für Premium Eco"

Positiv: "Gute, warme Decken, Augenmaske auf Nachfrage.."
Negativ: "Das Essen.."

Positiv: "Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything"

Positiv: "Amazing service"
Negativ: "The comfort of the seats and size"

Positiv: "The crew was great! The seat is okey!"
Negativ: "My honest opinion was about foods they have choices like chicken and fish. But sometimes they might don’t have enough chicken or something cause some people don’t eat fish either like me. Or they’re allergic to fish. But still eat some of the foods except for the fish. Sorry about that."

Positiv: "Very clean, new plane, excellent boarding and flight. Great entertainment options."

Positiv: "Great connections via CAN to KTM. Comfortable seats, good food, great service. A real value. Highly recommended."
Negativ: "All in all, I am very pleased. Will definitely be back!"

Positiv: "The 737-800 was comfortable for the 3-hour flight."

Positiv: "Timing, Price, Service, Food,"

Negativ: "I wasn't on it"

Negativ: "the meals were not really pleasant to eat"

Negativ: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"

Positiv: "staff was great"
Negativ: "old 737s on Guangzhou - Delhi route are not the most comfy, food is not awesome, and the landing was a bit questionable"

Negativ: "Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault."

Negativ: "I paid the seating selection and seat was assigned. The southern airlines changed my seat, didn’t fulfi my requirements. Didn’t do anything to comfort me."

Negativ: "My luggage went missing. It’s very disappointing. I was ensured that my luggage would not be affected by the delay of the previous flight. This ruined my first day in Bangkok."

Positiv: "I missed the flight because delta was late"

Positiv: "The service is excellent, friendly crew, unbeatable price for a round trip to Thailand."

Positiv: "price"
Negativ: "Only allow one piece luggage."

Positiv: "The space"
Negativ: "The time in the plane because of delays for take off"

Positiv: "First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!"

Positiv: "Nothing"
Negativ: "Besides the flight from Guangzhou was delayed for 2 hours due to mechanical issues, my luggage wasn't to be found when I arrived Kathmandu. This is the second time that it happened. The first time was in 2014 and it took them 4-5 days before they can locate it."

Negativ: "Food was average. but as I paid a low a low fare I was overall very pleased. I provided my own headphones as the supplied headphones are usually terrible on all economy flights"

Positiv: "Get the exit row seat. Unlimited legroom! Can't go wrong with that."
Negativ: "Nothing. Literally nothing. Will definitely fly again if Mainland China is one of my stops."

Positiv: "pork with rice was delicious."

Positiv: "Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!"
Negativ: "No entertainment which it is normal since the price is so cheap."

Positiv: "That I was able to watch movies and the flight wasn't full."
Negativ: "Had to be transported to board the plane. It was delayed for an hour."

Negativ: "More variety is needed."

Positiv: "Friendly staff , realitively clean"

Positiv: "It was fast and we got water. The pilot flew well through the turbulence."
Negativ: "Unhealthy snack. Offer something fresh instead of cookies."

Positiv: "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
Negativ: "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."

Positiv: "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
Negativ: "No complaints at all."

Positiv: "I liked the selection of movies, the staff was polite, and the flight was on time."
Negativ: "The seating was cramped and the food was almost inedible."

Positiv: "Because of our 8-hour layover in Guangzhou, China Southern gave us a free hotel room 30 minutes from the airport, which included a free buffet breakfast. The bus to the hotel was also complementary. Also, they fed us twice on the trip from LAX, and once more on the flight to Hanoi."
Negativ: "The food was okay but could be improved. Also, the online check-in system for our flight from LAX was unavailable."

Positiv: "overall good. Attendants nice."
Negativ: "Just to many stops."

Positiv: "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
Negativ: "N/A"

Positiv: "The crew was attentive, and flights left on time."
Negativ: "Had to clear customs twice. We had to get off the plane and get back on. Major pain, but it saved us money transferring to a domestic flight before taking the same flight internationally."

Positiv: "- The attractive fare - Good leg room"
Negativ: "- The mediocre boarding procedure with poor match between airport screen info and actual boarding status - Poor food - Absence of EN subtitles for almost all movies - Can't rest my head (seat not high enough) - Limited facilities at international section of Beijing airport"

Positiv: "Crew friendly, knowledgeable and helpful. Food was well planned out and tasty."
Negativ: "The Airbus 380 is more comfortable but CZ owns fewer of them than the B-777. Boarding is chaotic partly due the the Chinese tradition of disorganized attack instead of queuing but also the failure of the ticket takers to insist on queueing."

Positiv: "Singapore to Guangzhou was good. Crew helpful. Reassigned our seats so my spouse, who sprained her ankle, could keep her foot up."

Positiv: "Nothing positive"
Negativ: "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"

Negativ: "Delayed"

Positiv: "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
Negativ: "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."

Positiv: "Crew was great.simple no fuss, quick, late night , not many passengers."
Negativ: "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"

Positiv: "On time"
Negativ: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"

Negativ: "No wifi on flight!"

Positiv: "I had an entire row to myself, which was so nice. I enjoyed being able to stretch out and not having to be cramped."

Positiv: "Muslim food, crew help and care, pilot professional"
Negativ: "Hot flight A/C not cooling enough only when landed and about to leave the plane it worked very well !!! Also TV entertainment was very boaring"

Positiv: "the male steward. the stock fellow. he was always smiling and cheerful. also joking. a fine young fellow. a good man. i was seated in the same row with this lady from Spain. she was hilarious and friendly so was the old lady from India, we had a blast laughing through out the trip and we shared tips about traveling"

Positiv: "China Southern staff in the airport was very professional and helpful in Guangzhou even though the conditions were very hot, humid, and information was confusing. On the plane, the flight crew attitude was professional and friendly. Food choices were great. Seats were larger and more leg room. Seatbelt fit well. I was a little dehydrated from my travel and the flight crew provided extra water on request. VERY SMOOTH landing."
Negativ: "Had several gate changes and information was very confusing. The last gate A05 had a small waiting area for too many passengers in the room. It was very loud and also very hot and humid in the room. Some passengers were getting impatient with the delays, gate changes, and lack of information. The China Southern airline staff in the room was doing their best based on the circumstances and they were very professional. Some Chinese / English passengers assisted the airport staff to translate for other non-Chinese speaking passengers, which I thought was wonderful. Announcing system was hard to understand over the noise in the room."

Positiv: "Having recieve any news about it"
Negativ: "Plane Clean and good service"

Positiv: "Comfort & punctuality"

Negativ: "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."

Negativ: "If the assigned seat reclined. I had to Move to a different seat which Worked."

Negativ: "Business class in 737 is limited, recline only but seat was spacious and comfortable"

Positiv: "Nichts"
Negativ: "Sitzabstand und Größe miserabel. Essen mittelmäßig, Service schlecht. Verspätet"

Positiv: "The timeliness of the boarding and flight takeoff"
Negativ: "The landing. Seemed a little rough"

Positiv: "Sehr nette Crew, bequeme Sitze ! Und sogar essen für ein einhalb Stunden Flug !"
Negativ: "Es wird zuviel geredet wenn man einen Film schauen möchte!"

Positiv: "cabin crew very friendly and professional"
Negativ: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"

Positiv: "Very little."
Negativ: "Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats."

Negativ: "Crew service"

Negativ: "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."

Negativ: "Cancel last minute and no compensation given, how rude it is."

Negativ: "Seat, food, service"

Positiv: "Die freundliche Besatzung"

Positiv: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"

Positiv: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"

Positiv: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Negativ: "Nothing not to like. They went above and beyond"

Positiv: "Not much"
Negativ: "Left late with no explanation"

Negativ: "Food Seats cramped"

Positiv: "Pragmatische, schnelle und dennoch sichere Abfertigung."
Negativ: "Es war zuerst nicht ganz klar, wo wir hinlaufen sollten (Gate), was sich nach einiger Diskussion aufklärte."

Positiv: "Alles gut gelaufen, keine langen Schlange beim einchecken und auch das Boarding wurde mit Bravour erledigt."
Negativ: "Das Essen war OK, allerdings für mich wäre es besser gewesen wenn man ein Frühstück angeboten hätte (10:00 Uhr)"

Positiv: "The crew were nice and good entertainment"
Negativ: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"

Positiv: "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."

Positiv: "Die Check-In Mitarbeiter waren sehr nett. Obwohl der Check in schon geschlossen war dürften wir noch einchecken. Die Proppelermaschine war im guten Zustand. Die Beinfreiheit war ausreichend. Es gab sogar Verpflegung für 1 Std. Flug."

Negativ: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"

Positiv: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Negativ: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."

Negativ: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."

Negativ: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."

Negativ: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."

Positiv: "Excellent,"

Positiv: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Negativ: "Very old plane equipment Short seat pitch limits economy class passenger comfort"

Positiv: "Everything flowed smoothly."
Negativ: "It would have been nice to have inflight entertainment within our seatbacks."

Positiv: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Negativ: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."

Negativ: "Bags didn't arrive at the destination"

Positiv: "Good entertainment"
Negativ: "Check in- only 2 desks open."

Negativ: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"

Positiv: "Service from the crews"

Positiv: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Negativ: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."

Positiv: "Nothing"
Negativ: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."

Positiv: "same"
Negativ: "same"

Negativ: "No food, No entertainment"

Positiv: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Negativ: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."

Positiv: "Prompt and great service."

Positiv: "Crew was good in flight."
Negativ: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."

Positiv: "spacious seat at row 5"
Negativ: "The fish is merely edible. No IFE available."

Positiv: "Service is excellent"
Negativ: "None"

Positiv: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Negativ: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."

Positiv: "Much better than Air Asia of course."
Negativ: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."

Negativ: "Lost baggage on direct flight"

Positiv: "Crew were friendly and professional."
Negativ: "Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight."

Negativ: "I tried to cancel the flight one day prior - but impossible to reach any one at Air China despite phone calls to multiple Air China hotline numbers found on the Internet. Calling the agency Lastminute.com that had sold the ticket was not helpful either - they stated that they had no control over the ticket in the last 24h prior to departure and were unable to provide any assistance and no information how to activate the insurance purchased prior. Very dissatisfying experience. I take over 50 flights a year - worst assistance experience ever."

Positiv: "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
Negativ: "Nothing really."

Positiv: "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
Negativ: "Nothing."

Positiv: "Great entertainment - The plane offers a ton of blockbuster movies that are recent and from many catagories. They also offer TV from different lands and video games and selection of languages to hear them in. Great food - Even economy passengers get great free food during the trip. For a trip as long as going from Washington DC to BeiJing, they give you two dinners. Roominess - The seats are as cramped as any airline. However, the flight attendants don't give you are trouble when you want to get up and walk around and stay standing and talking with people of a long time. It has two isles so it feels pretty roomy to get up and walk around. Friendly staff- They make american flight staffs look very rude."
Negativ: "Leading up to the flight, customer service can only be contacted by email. Don't even try calling. They never pick up and won't get back to you. At least the flight is very good."

Positiv: "I booked this time China air for my parents and because of delayed flight we had very bad experience. Japanese boarding ticking staff were cooperative but seems they don’t have power"
Negativ: "They said they understand situation but they were afraid to solve but there were staff name Ms. Umeda Ms. Yasukawa and Ms. Ai were very nice trying to handling the situation but as we were very cooperative and understanding that not their fault. My parents are old my mother can’t walk probably and Blood pleasure patient. I ask for room in Beijing because of 18 hours delayed stay. But they failed for get Hotel. But Japanese staff were nice also crew. I would love to give 5/5 rating but honestly was bad experience only because of delayed flight and couldn’t get recovery."

Negativ: "Diesen Flug habe ich auf Grund des vorangegangenen verspäteten Fluges versäumt. Leider habe ich weder eine Erklärung noch eine Entschuldigung erhalten, sondern musste mein Gebäck neu einchecken und war alles in Allem über 30 Stunden unterwegs. Bisher ohne Stellungnahme einer Airline ...."

Negativ: "Ich wurde aus unerfindlichen Gründen auf einen früheren Flug umgebucht. Dieser hatte soviel Verspätung das er später als mein ursprünglicher Flug startete. Leider habe ich dadurch meinen Anschlußflug in Peking verpasst und wurde erneut umgebucht und habe dann über einen Umweg nach Zürich mein entgültiges Ziel erreicht."

Positiv: "Diesmal leider nichts!"
Negativ: "Der Service war unterstes Niveau. Angefangen vom Boarding, wo man jugendliche Traveller vor Familien mit kleinen Kindern das Fugzeug „stürmen“ ließ. So ging es leider weiter, ständige, sich wiederholende Durchsagen, viel zu warme Heizung, was mit „ Vorschrift bei Nachtflügen“ rechtfertigte."

Negativ: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Positiv: "Everything smooth and comfortable"
Negativ: "The in flight entertainment system was very limited and of no interest"

Positiv: "The crew were very attentive. Lie down seat"
Negativ: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

Negativ: "User totally different airline than air China The seats are far too small for Western people"

Positiv: "Entertainment was not good the TV did not work"
Negativ: "The food and stalf very good"

Negativ: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

Positiv: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Negativ: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."

Positiv: "Reasonably comfortable"
Negativ: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Positiv: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Negativ: "The seats weren’t the most comfy and one of the meals was bad"

Positiv: "Boarding was prompt and efficient."
Negativ: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."

Positiv: "Price"
Negativ: "Transfer in Beijing gave only one hour between flights. Impossible to make with China's cumbersome security procedure. Why did they give us those flights? Told staff on plane that we had a tough connection. No communication or procedure to help make transfer. Got to the gate BEFORE flight was to take off but plane was uncoupled from ramp and NO STAFF present. Went to another Air China gate and could not get any help. No supervisors to help. Five people missed the connection. Had to wait over EIGHT hours for next flight and was offered NOTHING by way of compensation. Does not appear that Air Chine wants to live up to the country's status in the world. Very poor service."

Positiv: "In general the flight was fine."
Negativ: "When I made my reservation the time to make my connecting flight in Beijing to Dulles (IAD) was 2 hr. Air China shortened the delay to 1 hr. We arrived on time but did not get off the plane until 12:00. They began boarding our connecting flight at 12:15. My husband needed the use of a wheelchair and with the help of the airport staff member we RAN through immigration (flew in from Hong Kong), had to go through security a second time, lost my iPad at security due to our rapid departure. We got to the flight at 12:30 and made it just in time to board. Our luggage could not be transferred in time and arrived the next day. This is just too difficult for people of any age to do...my husband and I are both in our 70s."

Positiv: "Wide bed and good support for good sleep"
Negativ: "Not a big movie selection"

Negativ: "We were so delayed—gate number didn’t show up until after we were to take off—missed connecting flight to HNL. They cited ‘weather’ for our missed connection but had never said anything about this in Hong Kong when we were waiting hours for our plane to arrive. We were told to get temporary visas so they could put us in a hotel that night. We found our way to the meeting place only to be told there were no more rooms. The worker was completely rude and just ignored us. We were stranded all night on the departure side, waiting to check in in the morning to a flight we weren’t even sure we were rerouted on. We were given 200 yen (which is nothing) and had to go thru Tokyo, and wait another half day to catch a connection to HNL. The whole trip took 36 hours instead of 16. I’ll never fly this airline again. Something similar happened to me flying China Eastern. Honestly avoid all Chinese airlines, unless you want to spend a lot of time arguing with people and at least 2-3 times the travel time. (Not to be confused with Taiwanese airlines like China Airlines which are much more dependable and hace way nicer everything.)"

Positiv: "Essengutschein über 8 Euro für 5 Std. Verspätung (wegen Taifun). Einige Filme sogar in Deutsch verfügbar."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitzbreite zu klein, das Sitzpolster durchgesessen."

Positiv: "Flug von A nach B in 2:15 Stunden. Nichts Besonderes zu berichten, leider auch keine Highlights. Doch, einige Filme im Bordangebot sogar auf Deutsch."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitze zu schmal, die Polsterung durchgesessen. Kleine Displays mit schlechtem Kontrast zu Filme schauen."

Positiv: "Das Flugpersonal war sehr aufmerksam und hat persönliche Wünsche soweit möglich erfüllt. Boarding war auch sehr angenehm und schnell. Flug und Landung ohne Probleme."
Negativ: "Das Essen war nicht so gut, keine persönliche Bordunterhaltung, kleine Sitzabstände und durchgesessene Sitze. Eine Tortur für Beine und Rücken."

Positiv: "Love the space of airplane"

Negativ: "The Air China ground staff was horrible. The return flight was late and so I missed my connection in Beijing. One of the flight attendants then blamed me for it because Kayak had booked the connecting flights too closely. I was then shuttled downstairs to ground crew who were terse, uncommunicative, and downright mean. I ended up in a hotel and can only hope this last part of my flight gets better. I’m still in beijing as I write this. And no wi fi on the domestic or international legs of the flight. Primitive."

Positiv: "The staff was helpful"
Negativ: "The flight was cramped up and not clean"

Positiv: "A bit of the food"
Negativ: "No valid explanation for the 2 hours delayed of the flight from montreal and upon arrival in Beijging there is a lot of miscommunication about what passengers have to do. Everybody does'nt know what to do. No one can exactly give us the way and right thing to do. No anwers to our questions. We were hungry and no way of getting in touch with our family members because airport wifi does'nt work for us. We were ask to go here and there without explanation and the hotel given does'nt deserve to.be even a 1star..a better than nothing hotel. Tired, hungry and very exhausted . No words can describe our frustrations. We deserve a refund if not at least a compensation for that very bad service experienced on that flight of Air China 880."

Positiv: "The premium economy was a bit better, but still on a service level was very poor hospitality."
Negativ: "The online service was not user friendly and slow. Our upgrade was said at departure it would be for the full flight and was Not. The staff would not speak English and refused to serve any drinks or snacks as I thought it would be normal. Our luggage was lost and did not arrive at our final destination til 2 days later. On the flight home we were told to wait till our transfer to upgrade and that was denied and said we needed to do it prior. I am beyond disappointed and will never fly with Air China again and the only recourse that was given was from the nice people in Japan that explained this happens all the time and provided a voucher for less than 100 US dollars. I will advise anyone in the future not to fly this airline and I would like this to be investigated."

Positiv: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Negativ: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."

Positiv: "Good"
Negativ: "Food to be improved"

Positiv: "45 minuten verspätet abgeflogen"
Negativ: "altes flugzeug . unterhaltugssystem funktioniert nicht !!"

Positiv: "personal unfreundlich"
Negativ: "schrecklich das schlechteste flugzeugessen meines lebens !"

Positiv: "Is nothing to be call nice axcept tha modern airport architectural construction."
Negativ: "I was very shock with service on Beijing airport. Since I was depanding on weelchair, I found myself uncertain in very unprofessional hands . Thanks of my instinct, I figured out that land servant left me waiting 1and 1/2 hr. in sectin D check desk # 26of Chech Air. waiting for booking my flight to SF.. She said do not understand English and was on the phone looking for instruction how to help weelchair person. I assumed they told her go to check in , so she took me to Chech Airline point wait for bounding pass. The time of arrival to Beijin I was taking care on weelchair by Chinve's lady wery nervous, haotic on security point which cost difiiculties find my passport. and appone delivery me to the plain she ask for money! The last part of experience with ground weelchair services was in SF airport, all foriners workers, create wery unprofessional, nervous atmosphere and demand a money. Looks like AIRLINES OVERLOOK QUALITY OF THE SERVICE FOR THEY PASSANGERS BEFORE AND AFTER FLIGHT. SPEAKING OF FLIGHT. CHINESS FLY ATENDANTS HAVE TO BE BETTER TRAINED, I notice hudge difference between Korean and Chiness serves wich are better. Regards, Elzbieta"

Positiv: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Negativ: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."

Positiv: "An der Abwicklung durch das Bordpersonal gibt es nichts, dass besonders hervorzuheben ist. Das gilt im positiven wie im negativen Sinne; alles Routine. Es fehlt insofern die besondere Note, die einen an die Gesellschaft binden würde."
Negativ: "Das Essen war leider ausgesprochen schlecht, und zwar beide Hauptmahlzeiten. Es schmeckte einfach nicht. Wenn ein Flug in Richtung Deutschland geht, erwarte ich Ansagen auch in der Sprache des Ziellandes. Das hat nichts mit Verständigung zu tun, sondern ist vielmehr eine verbindende Geste"

Positiv: "Das Personal hat seinen Job ordentlich gemacht, nicht weniger, allerdings auch nicht mehr... Das Essen war auffallend gut, zwar einfach, aber guter Geschmack"
Negativ: "Der Flug war spät in DUS los und hat leider nichts aufgeholt; 1, 5 Std. verloren. Die Sitze waren sehr eng und die Maschine war sehr voll. Dementsprechend war es sehr laut...."

Negativ: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."

Positiv: "Crew Members are excellent, professional and polite at all times. No one shows their tiredness on long flights. The bathrooms were kept clean through out the flight."
Negativ: "Tight seats through out the flights. I am a regular Tea person. When I asked for tea they give the Chinese green/jasmine tea. I don't think they have regular Lipton or Irish Tea. I ordered Hindu meal, for a airplane food it was OK, it could be better. Only thing travelers need to know, Beijing customs/security has long lines and their security check is intense in the transit for the carry on luggage especially after a long tired flight. For this reason I am having a second thought about flying Air China via Beijing. Also, they have random check before boarding."

Negativ: "Little movie options"

Positiv: "Unedable food"
Negativ: "Booked beyond recognition flavourless"

Negativ: "Not a single snack in the plane!"

Positiv: "Complimentary Movies with headphones provided were a plus. Tenants on the first flight were nice and accommodated me being a vegetarian with out any frustration. But the transfer flight with AirChina was not too happy about it. Meals were provided. If you are not vegetarian or find out how to put your name on a special request sheet it should go smooth."
Negativ: "Seats were very narrow and seat by window wouldn't recline like other window seats. (No I was not by the exit.) I am a vegetarian. And asked for no meat. They didn't have a my name in a special request list. The crew member did know how I would be asked to be put on the list. I had a transfer flight with Air china to Dubai. The crew members in that flight were very rude even when I told them during boarding and a crew member came across with the special request sheet. Still no one could tell me how to put my name down as a special request to avoid any further confusion."

Positiv: "This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage."
Negativ: "Everything"

Positiv: "Food was very good. Good variety and plenty of vegetables. Staff very courteous."
Negativ: "Restroom was Healy used. Should have been monitored more closely. Was not clean enough when I used had to clean myself before I could use. But I used to be a health inspector so maybe my standards are to high."

Positiv: "Getting off the plane"
Negativ: "Two hours on the deck at Astana waiting take off in steaming humidity and not a word from the staff. They looked blankly at me when I asked to know what was going on. And then they told a bald faced lie. They failed in the service of a pre-ordered mea. in general a pathetic excuse for an airline."

Positiv: "Nothing."
Negativ: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."

Positiv: "Food was good. and more leg room. Also gave you a pillow and blanket. Of course the flight to China was a much larger airplane a Boeing 747, where flight to Sfo was a 737-800 and a smaller Air bus. All my flights made it to destination on time. Or close to it. You should plan on at least 1&1/2 hours between transfers. SFO was under staffed at security long lines, and empty desks. Beijing & Soul airports had smaller lines. The Visa free transit at Beijing worked well."
Negativ: "Long time through customs and security especially when transferring from one plane to another. We had carry on luggage but still had to go through baggage claim and exit before transferring to the next flight."

Negativ: "The air China flight attendants are some of the rudest people I have encountered. They were extremely unhelpful and one went so far as to sigh and roll her eyes at me. Our flight was also delayed for four hours with no explanation, while we all sat on the plane waiting. Finally they made us all get off of the plane issued us new tickets and then we got back on. The whole process was rediculous. The seat space was smaller than usual and the plane was very dirty. It was also the worst airplane food I have ever tasted. I would definitely recommend not flying air China. K"