Was starving, was not served anything but a very low quality sandwich, on a 5 hour flight. Uncomfortable, no entertainment, very boring.
The online check-in experience was terrible. I tried over and over but only got confusing error messages and finally had to use the kiosk at the airport. Everything else was quite nice.
An hour and a half late, which forced me to miss my connection to next flight.
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
I flew in Tourist priority, it was great.
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
Tiny seats, very cramped for 11 hour flight, the food was terrible - only pasta option, full of grease, cheese and carbs, it tastes awful. No other choice. Tiny cups for water/drinks for over 11 hours of flying. Toilets felt dirty.
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Flug war püntlich"
Positiv: "Piloten sehr nett gesprochen"
Negativ: "Aus und Einsteigen besser organisiert von Crew nochmals Durchsage"
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Negativ: "Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately"
Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Positiv: "Food was good"
Negativ: "Late to board, had to wait on arrival for gate while cabin was getting uncomfortably hot"
Positiv: "The crew was friendly, attentive and helpful"
Negativ: "The leg room would have been ok if the people were forced to put their chairs in the upright position during meals."
Positiv: "Crew war nett"
Negativ: "Passagiere wurden umgesetzt"
Positiv: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Negativ: "The ground staff were rude and officious"
Negativ: "Confortable seats"
Positiv: "Standard good Lufthansa service"
Negativ: "Munich airport is very difficult to reach. I avoid it whenever possible."
Negativ: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Flug war 4 Stunden verspätet"
Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Negativ: "Mehr als 2h Verspätung"
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Positiv: "nette crew"
Negativ: "obwohl wir über 5 stunden im Flieger waren, war es ein Kurzstreckenflieger ohne jeden Komfort und wir bezahlten aber Business Class Preise! Da lobe ich mir British Airways!"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Positiv: "Boarding ist schnell erfolgt"
Negativ: "- Der Flug war 20min zu spät - Als Verpflegung gab es nur ein crosaint aus der Tüte - der Sitz war so durch gesessen das ich ein Metallgestell im Rücken hatte - Das Flugzeug war schon vom älteren Semester"
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Crew war sehr aufmerksam"
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Positiv: "Plane was comfortable, ample, with plenty of room, departed and arrived sharp in time"
Negativ: "Boarding process was a mess, no one respected nor enforced priority boarding, they call for business and preferred access boarding and everyone rushed, and the airline agents just started to accept all people"
Positiv: "Crew and food was good"
Positiv: "Smooth flight."
Negativ: "Navigating very long distance between terminals. Terminal changes"
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Positiv: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Positiv: "The crew was very good and we were right on time."
Positiv: "Sehr pünktlich, sauber, freundliches Personal."
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Took very long to board and lots of delays!
The flight was very pleasant, the crew members friendly and quick to respond to requests. However, they did not provide a sandwich during the flight…
Positiv: "Food and beverage service was great, especially the the wine/beer and hot meals on the long flight."
Negativ: "Not enough leg room etc. for the long flight. Cushions and blanket were nice."
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "Crew were great..."
Negativ: "Food was very poor. Entertainment was awful"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."
Positiv: "The aircraft was new"
Negativ: "The seats are horrible for long flights - they give you deep vein thrombosis as it digs into your hamstrings/thighs over time"
Positiv: "Guter Service"
Negativ: "Movie app required, but not compatible with laptop. Seats were worn. Could not complete work tasks as no internet available."
Positiv: "Quick and organized airport and boarding"
Negativ: "Old plane uncomfortable seats"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "We had experienced two schedule changes during the last trip. First, our first outbound leg was canceled , and second, our first inbound flight was late. CA customer service was helpful in both cases. We were given alternatives and accommodations . It's upsetting to know we had to make unfortunate changes before/during our trip, it's comforting to know that CA is there to help."
Negativ: "Last minute schedule change"
Positiv: "Accessibilit and food choices."
Negativ: "Children are crying and kicking my seat."
Positiv: "It was a direct flight from Athens to Toronto. The wine was ok and the food was good."
Negativ: "The plane was two hours late taking off. The small bit of extra leg room and service do not justify the extra price paid. The crew were not as friendly as normal on Air Canada flights and made little attempt at extra service."
Positiv: "Smooth flight, on time"
Negativ: "Difficulty with tech"
Positiv: "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
Negativ: "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
Positiv: "Based on the conditions had on smooth on eventful flight. After all middle of the hurricane to have a good flight is great"
Negativ: "Nothing I'm thankful"
Positiv: "Just I had flight."
Negativ: "When I got bording pas I don't have sate number and zone number. when I ask many times just they told me wait.....I had many flights from different air lines but I didn't saw like that."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "the app so you can choose your own movies"
Negativ: "very crowded. snacks werent very good or healthy"
Negativ: "Departure late, no AC in cabin while we sat on tarmac"
Positiv: "Plenty of Entertainment Choices"
Positiv: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Negativ: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
Positiv: "Friendly staff, decent food"
Negativ: "Premium Economy seats didn't have leg rests"
Positiv: "The flight crew were great and very accommodating."
Negativ: "A majority of the passengers on flight either barely caught, or missed, their connecting flight due to this flight being so delayed."
Positiv: "The plane was comfortable. Staff was great."
Positiv: "The crew were Greek and I liked them very much. Other than that, though, nothing good stood out."
Negativ: "There was a riot in Athens that day that delayed us 2 hours. I arrived in Athens WAY later than expected WITHOUT my baggage. It was still in Toronto and never moved once they made me late for my Munich flight. I did not have my baggage for several days following that and it made my trip difficult."
Positiv: "The flight crew were wonderful to interact with and really helpful in accommodating my disabilities. Dinner was mediocre but at least some was available, which I didn't expect on an overnight flight starting after dark. ("Breakfast" was a slice of really tasty banana bread but nothing else.) I really appreciated the presence of outlets and USB ports for charging electronic devices, and that the seats had adjustable headrest flaps. These are essential features on long flights!"
Negativ: "It's almost impossible to sleep in economy class seats, even with the adjustable headrests. I recognize that economy is supposed to be the "no frills" class of travel but sleep is not a luxury. Sleep is a basic human need, like food and oxygen. I don't actually believe that offering better accommodations for everyday passengers (off whom the bulk of airline profits are made) is financially unfeasible or unreasonable."
Positiv: "Didn't crash"
Negativ: "The seats for economy were way too small...we felt crammed into our seats and crowded the entire flight. We didn't like all of the extra fees compared to West Jet that we flew on our way home. Food vouchers were pre purchased and the crew records were not updated."
Negativ: "i was told if i donot check my self in icant bord he was very rude I am hanNdy cap he did not care over 77years old"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Made bereavement flight -- which was not acknowledged--a nightmare. Frankly no one gave a flying frig."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "Twice now Air Canada has changed flight itineraries into SLC, this time by one day, making a 26 hour layover in Toronto and another time a 48 hour layover by changing the flight by two days."
Negativ: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Positiv: "Everything came on time. Staff was professional during a difficult situation"
Negativ: "Air Canada seems to lack organization or any coordinated effort through out the organization. They have a fully booked flight and instead of making people with hard case luggage check them they crowd them in on the same flight where there are delays trying to get peoples luggage to fit into the bins. Also through the 4 Air Canada flights flight attends were constantly running down the aisle and hitting customers shoulders and not apologizing. it was also disruptive when people were trying to sleep (these were the 3 flights going to hawaii through calgary and vancouver and then back through vancouver. Probably will not fly with Air Canada again till corporate starts considering clients."
Negativ: "lack of seat/leg room...."
Positiv: "Departed and arrived on time as expected. Very good selection of in-flight movies."
Negativ: "Interior of aircraft was pretty cramped, but that's to be expected."
Negativ: "Worst food ever on any airline I've been on"
Positiv: "flight attendant on flight from Lima to Toronto was very nice and friendly guy."
Negativ: "flight cancelled due to "crew sick" 5 min after boarding. chaos at the gate. most disorganized ever. no communication. no concern for customer satisfaction or basic needs (sleep, food). the flight itself was standard. food was disgusting. only one option and nothing healthy. one flight attendant spoke to other customers in rude tone for most basic instructions."
Positiv: "Staff 5 stars!!"
Negativ: "I missed the flight"
Positiv: "The smoothness with which the pilot flew the plane was remarkable. I felt very safe."
Negativ: "1) For a four hour flight it's sad that we were not even offered a snack we didn't have to purchase. After being delayed for more than 2 hours many of the passengers were hungry by the time we boarded. 2) The flight attendant passed my row without offering me a drink and when I asked I was given room temperature apple juice and not given any ice."
Positiv: "Extra care for passengers"
Positiv: "I liked my seat in the back, the crew, the movies, and the food."
Negativ: "The two different technical issues they had that made us leave almost two hours late and caused me to miss my connecting flight."
Negativ: "The plain didn't have tv and bearly got drinks on the plain"