Kein essen für Business Class Passagiere. Covid!
Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
SEATS WAYTO CLOSE. Zero leg room.awful experience!!
Negativ: "unkkomfortable C Class"
Positiv: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Positiv: "Service super, pünktlich und perfekte Landung/Abflug!"
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Negativ: "Flight delayed"
Negativ: "Three hours departure delay from Munich to SFO"
Positiv: "Seat comfort."
Negativ: "Food selection."
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Positiv: "Alles prima Sehr guter aufmerksamer Service"
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Positiv: "Bathrooms were clean"
Negativ: "The entertainment was not functioning"
Positiv: "Literally one of the worst check in experiences I have ever had traveling"
Negativ: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Negativ: "Unpünktlich, Frankfurt mega unfreundlich Security Check!!!"
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Negativ: "Economy seating was too tight. Not enough space or leg room."
Negativ: "Sittinf in the middle"
Negativ: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Negativ: "What’s not to love?"
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Positiv: "Flight crew was amazing, as well as the first meal....restaurant quality."
Positiv: "They were great with service"
Negativ: "Having to have to close my window shade so I couldn't see outside"
Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"
Positiv: "Excellent crew. Great entertainment options."
Positiv: "Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available."
Negativ: "Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time."
Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"
Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"
Positiv: "sehr aufmerksam"
Positiv: "Comfort and space"
Negativ: "Plane was scheduled to depart at 10:30 and didn't leave ground until 11:40, unacceptable."
Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"
Positiv: "Verspätet und dann trotzdem noch den ganzen hons Circle zuerst Kram durchziehen geht nicht"
Positiv: "Noch immer eines meine Lieblings-Airlines. Durch und durch professionell"
Negativ: "Onion rings als Verpflegung..na gut. Bei 55min Flugzeit ok. Kein ausschlusskriterium"
Positiv: "Reibungsloser Ablauf, pünktliche Flugzeiten, guter Service"
Positiv: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Negativ: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."
Positiv: "Food was pretty good,Lufthansa one of the best companies to fly with."
Positiv: "Flug leider nicht pünktlich gestartet"
Negativ: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Negativ: "Air Canada has the worst customer service I have seen in the industry. We paid over $1,200 extra for a short flight, but given their prioritization frameworks, when we missed our flight due to reasons they were partially responsible for, they made us wait over 12 hours vs. the 2 we paid for."
Negativ: "Total commotion at gate. Two flights jammed into one small gate area. Rep was surly and embarrased many who were confused in the commotion and ynclear communication from the boarding agent. Tv didnt work for 4 hrs."
Positiv: "The flight was underbooked, so there was extra seat space. Our delay was cut from 90 min to just 30 min"
Negativ: "Our flight was delayed due to fog in San Francisco"
Negativ: "The flight was delayed."
Positiv: "Plane was nice Crew was great"
Positiv: "Good leg room. Staff friendly and helpful. Really great flight."
Positiv: "Entertainment excellent for a short flight"
Positiv: "Boarding process"
Negativ: "Cabin Crew did not provide water to hydrate the passengers but, one time on the flight from Toronto to San Francisco."
Positiv: "On tiime"
Negativ: "Has to wait an hour and a half at the gate to park in sanfransico"
Positiv: "Comfortable seats with good entertainment system"
Positiv: "Everything I'll do the same next trip!!"
Negativ: "No complaints!!"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."
Positiv: "The gate agent was extremely helpful and was able to accommodate me standby on this flight vs a later flight."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Entertainment and staff were good as expecte"
Negativ: "over 3 hours delayed. no compensation for drinks/food no communications re: options and timing. I would have rather forfeited my seat on yesterday's flight (which didn't leave until after 10pm - scheduled for 7) and taken the first flight out of YVR today. Super frustrating - Have greater expectations from Air canada."
Positiv: "Flight attendants were rude had to check my carry on since there was no room overhead cabin. This happens frequently with Air Canada"
Positiv: "The crew on board were good."
Negativ: "I wasn't able to check in online or through the kiosk to my flight and then had to wait in a 2 hour line to check in at the counter. After I get to the counter the ground staff grumbles and says I'm just going to make it to my flight!!"
Negativ: "The flight was delayed several times without any explanation or update from Air Canada at all. Everyone was at the gate ready to board at 6:50. The screen didn't indicate that it was going to be delayed. There was no one from the crew or AC at all at the gate until 8:30. No announcement, whatsoever. Then when we finally arrived at SFO, the plane was circling above SFO in a storm for another one hour and fifteen minutes..."
Positiv: "The crew was amazing."
Negativ: "The flight was outrageously hot the entire time. There were no A/C vents above the seats, probably because the dated plane may have been built before temperature control. It was honestly almost unbearable."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Flight crew were relatively friendly."
Negativ: "On my outgoing flight, the audio jack was broken at my original seat, so they offered for me to move to the only available seat. Unfortunately, that TV broke after about an hour. I noticed that there were several TVs around me that also were having issues. On a long flight- 5+ plus hours, a TV with movies can be extremely helpful! If the technology had been kept functional, it would have been a much more tolerable flight."
Positiv: "Super nice crew!"
Negativ: "Inaudible boarding"
Positiv: "Not much other than smiling faces of air hostesses"
Negativ: "Had to pay for baggage on an international flight. Besides making advance booking, was unable to secure an Aisle or a Window seat."
Negativ: "The staff is always hit or miss"
Positiv: "Cabin crew were really nice."
Negativ: "The media selection was minimal."
Positiv: "Was not delayed"
Negativ: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Positiv: "Size of plane allowing for aisle seating."
Negativ: "Delay with boarding for about hour without a good explanation. All monitors in airport shows plane on time when it actually was not. Boarding process also took a bit of time perhaps due to many elderly on the flight. Seating was also confusing as the middle seats did not correspond with aisle seating. This caused delays as passengers had to figure out where they were sitting. Checked in luggage at gate since flight was full and we were asked to volunteer to check-in luggage. At baggage claim, bag delay to retrieve luggage after already hour delay in departure. Bags was not labeled or categorized correctly causing an extra half hour delay to claim bags."
Negativ: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Negativ: "Flight left two hours late. They split my wife and I up despite having our tickets for two months and checking in well before the flight and then lost our luggage and delivered it a full day later than they told us."
Negativ: "The fight had intercom problems and that delayed us for 5+ hours with no decision as to the resolution. We finally got home at 4 AM ...."
Positiv: "Delay of 1-2 hours (first plane was at the wrong gate, and then technical issues) Montreal customs was very confusing, probably contributing to the overall crankiness of everyone on the flight. Purchased a beer, which was warm and disappointing, even though I knew it was a tasty beer normally."
Positiv: "The pilot set an expectation of an early arrival (30 min) that was not met."
Positiv: "The flight number was changed, but the new flight got in 45 mins earlier which is always a good thing. Every seat had a screen which kept me entertained."
Negativ: "Flights delayed both there and back, with no advance warning and no reason given. Online & airport signage said flight "on time" the whole time. Asked Air Canada Customer Service desk in Toronto to change signage to accurate time, they were SUPER snooty and treated me like an idiot. Signage did not change, my husband came to airport "on time" to pick me up and then had to sit there 1-1/2 hours. They are inconsiderate jerks."
Positiv: "Was really tired as just arrived from Tokyo, but it went well. Folks nice."
Negativ: "Airport signage and boarding was a bit confusing, as our announcements overlapped with the gate next door and couldn't tell difference easily."
Positiv: "The fact that the plane landed safely"
Negativ: "The service was horrible. They kept changing boarding gates on us. Luggage didn't arrive. A little delay. The service was poor as well"
Positiv: "Great airline. Highly recommend them"
Positiv: "We were safe."
Negativ: "Big problems with frequent flyer miles. After a number of hours into the effort I am told my miles won't count. For the average airline it takes about 30 seconds to join the frequent flyer club. Air Canada now is my last choice for long flights. Ok maybe before Frontier."
Positiv: "All crews were nice and friendly."
Negativ: "Would have been great if I had a Entertainment (movies, TV etc) screen on my seat for my Vancouver - KIX flight."
Positiv: "once i got through checking in everything was ok"
Negativ: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Positiv: "The crew members tried their best in the unfortunate circumstance and the choices of movies was okay but it was better than nothing."
Negativ: "I chose to fly directly to save time, and I spent the extra $100 for choosing this option over flights with a layover. I ended up waiting an additional 2 and a half hours before the flight took off -- in this time I also requested for a blanket since the air craft got cold. There was an extra charge for this as well. It is ridiculous considering, the purpose of my flight choice was to ensure that I saved time and in return I paid for the convenience, ironically it didn't work out that way. There was no form of compensation."
Positiv: "Bags were checked all the way through, Canada to US and I didn't have to recheck them before connection into US."
Negativ: "That they make you take your headphones off during takeoff and landing - ear buds only makes no sense."
Positiv: "The trip from Toronto to San Francisco was better than the San Francisco trip because the return trip was on a Boeing 747 and a much more comfortable than the Airbus."
Negativ: "The Airbus red eye going to Toronto was too cramped so it was not very relaxing. The planes are not clean. I'm glad I have wipes to clean the table tray because it was messy."