Finde günstige Flüge von Innsbruck in die USA

Positiv: "Flug war püntlich"
Negativ: "teuer"

Positiv: "Nichts"
Negativ: "Absolut kein Platz für ein kleines Handgepäck weil andere Leute rücksichtslos ihren ganzen Hausstand dabei haben und die Lufthansa es nicht interessiert, wieviel jeder da so mitbringt. Personal führt lieber Privatgespräche und beobachtet einen, wie man verzweifelt nach Platz such, anstatt zu helfen."

Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."

Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."

Negativ: "Essen wurde nicht ausgeteilt"

Negativ: "It was fine, just tiring due to the length of the flight."

Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"

Positiv: "Nette Crew"
Negativ: "Saukalt an Board. Erst nach fast der Hälfte des Fluges ist es gelungen, die Temperatur so einzustellen, dass es angenehm war. Das Gepäck ist mal wieder nicht mitgekommen. Lufthansa wird immer nachlässiger..."

Negativ: "Verpflegung fehlte kpl"

Positiv: "Alles prima Sehr guter aufmerksamer Service"

Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."

Positiv: "Freundliche Crew, auch schon am Boden"

Negativ: "wasserflaschen und cola bûchsen"

Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"

Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"

Negativ: "Pünktlichkeit"

Positiv: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"

Positiv: "Everything"

Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."

Positiv: "Sonst ok"
Negativ: "15 min Verspätung"

Negativ: "See above. What a disaster!"

Positiv: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Negativ: "Food could be a bit tastier ..."

Positiv: "Attentive and friendly staff, great food and plenty of drinks!!!"

Negativ: "Von drei Flügen auf der Strecke Bali-FRA war einer von Lufthansa ausgeführt und der einzige verspätete gewesen. Leistung - OK, mehr kann ich nicht sagen."

Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."

Positiv: "Great crew and plane"
Negativ: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"

Negativ: "See above. Going both ways..."

Positiv: "Verpflegung am Board war gut und Personal sehr freundlich gewesen. Sehr schnelle und kompetente Abwicklung beim Boarding."
Negativ: "Die Verspätung ist natürlich immer nicht gut, aber für uns war dies kein Problem gewesen. In 99 Prozent kann auch die Crew sehr wenig dafür."

Positiv: "Still use silverware and provide blankets, pillows, headphones, nice clean plane"
Negativ: "The tv monitor had very limited options and froze about every 5 minutes. The screen was either very unresponsive or would freeze"

Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"

Positiv: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."

Positiv: "Friendly crew. Sufficient beverage and food service."
Negativ: "For an international flight on Lufthansa, the 747-8 seats pale in comparison to the A380 seats. Thinner and less comfortable. Seats and armrests were dirty, did not look like they had been cleaned in a very long time."

Positiv: "Flugpersonal war nett"

Positiv: "Das Flugpersonal war sehr zuvorkommend aufgrund der 20 minütigen Verspätung"

Positiv: "Das Flugpersonal war sehr freundlich, das Essen war in Ordnung, die Filmauswahl war sehr gut."
Negativ: "Leider war es sehr eng in der Economy Class und relativ laut aufgrund einiger Kinder."

Negativ: "See previous comment. Airline service needs to be vastly improved."

Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"

Positiv: "Crew, food and entertainment were fine"
Negativ: "Notoriously, on several flights I have recently taken, my economy seats do not recline at all. On long distance flights this is very uncomfortable! And on this flight from Frankfurt to NYC, my bag was lost, making a claim at the Lufthansa baggage dept took a very long time and the clerk said little, explained nothing and seemed annoyed with my questions."

Positiv: "Boarding war super schnell. Die Stewardessen waren wie immer sehr freundlich und hilfsbereit."
Negativ: "Die Bordansagen waren in gebrochenem deutsch und teilweise sehr wirr. Die Stewardess hat beim Austeilen des Essens/der Getränke ständig Leute vergessen. Ich kam mir vor wie auf einer Kaffeefahrt, ständig Werbung für irgendwas, was man kaufen soll: FlyNet, Boardshop, irgendein Hilfsprojekt."

Positiv: "Flugpersonal war sehr freundlich und hilfsbereit. Boarding ging auch sehr schnell."
Negativ: "Auf unserem Langstreckenflug bekamen wir zwei Mahlzeiten. Leider war bei beiden Malen ein Gericht aus, sodass ich immer das bekam, für das ich mich nicht entschieden hätte... Cola war nach ca 1h komplett aus"

Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"

Positiv: "Normaler LH Flug"
Negativ: "30 Minuten Verspätung"

Positiv: "Everything in order and on time."
Negativ: "N/A"

Positiv: "Flugpersonal aufmerksam und sehr nett. Etwas warten aufgrund RDS aber ok"

Positiv: "Flug hatte 30 minuten verspätung"

Positiv: "LH hat adäquate Gepäckbestimmungen mit ausreichenden 23 kg Check-in Gepäck, eine professionelle Flugabwicklung und viele Annehmlichkeiten, wie Mitternachtssnack auch mit Wein oder ganz ordentliches Frühstück für das Ende des Nachtflugs. SMS / E-mail Benachrichtigung über Verspätung ist vorbildlich, allerdings nützt einem das wenig, da die show up Zeiten eingehalten werden müssen, d.h. statt 3 Stunden muss man bei einer Stunde Verspätung trotzdem zur gleichen Zeit erscheinen und damit 4 Stunden warten."
Negativ: "Online check-in in Mumbai war äußerst holprig und Bordkartenausdruck ohne Vorankündigung "due to administrativ restrictions" verboten. Widerspüchliche Aussagen machen es nicht leichter, man braucht ja einen Ausdruck um überhaupt ins Flughafengebäude zu dürfen. Anstatt um 2.55 Uhr nachts dann eine dreiviertel Stunde Verspätung. Am Online bagage drop off äußerst zurückhaltender Service. Der elektronisch gebuchte Sitzplatz wurde nicht auf der jetzt ausgestellten Bordkarte übernommen, sondern ein willkürlicher, weit entfernter Platz. Die Dame am Schalter konnte auch keine nebeneinander liegenden Plätze für mich und meine Frau buchen. Das sollten wir mit den Passagieren ausmachen, die würden vielleicht tauschen. Und ein Blick auf den Sitzplan, das ist leider verboten. Bei so einer Kundenorientierung kommt die Lufthansa üblen Billigfliegern gleich. Vielleicht sind dort die Flightattendents jedoch weniger hochnäsig."

Positiv: "WiFi access"

Positiv: "Der mit Abstand beste Pilot mit dem ich je geflogen bin. Crew auch sehr nett."

Positiv: "Sehr nettes Personal, exzellentes veggie essen, gute Pünktlichkeit"
Negativ: "Sitze schmal"

Positiv: "Perfect"
Negativ: "More food"

Positiv: "The seat i got was great"
Negativ: "There was a delay"

Positiv: "Pünktlich!"

Positiv: "Pünktlich!"

Positiv: "Schöner kleiner Flieger"

Negativ: "To arrive on time."

Positiv: "Nothing"
Negativ: "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"

Positiv: "Nothing"
Negativ: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"

Negativ: "Leider nicht pünktlich"

Positiv: "Why the 3 hours delay?"
Negativ: "Be on time"

Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"

Positiv: "Service"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."

Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."

Negativ: "Verspätung war unschön."

Negativ: "Pünktlichkeit"

Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"

Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."

Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."

Positiv: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Negativ: "Poor selection of films on the entertainment system."

Positiv: "Amazing"
Negativ: "Nothing"

Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."

Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"

Positiv: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Negativ: "It would be wonderful to have all seats the same as first class for a long distance flight."

Negativ: "Overhead space on plane was very limited."

Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"

Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"

Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"

Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."

Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"

Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"

Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Negativ: "Nothing"

Positiv: "Getränkeauswahl"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."

Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."

Negativ: "Flug ist ausgefallen"

Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."

Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"

Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."

Positiv: "It was a high quality service hands down."
Negativ: "The available entertainment choices were a little limited."

Positiv: "Almost every thing was very good"
Negativ: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."

Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."

Positiv: "On time"
Negativ: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"

Positiv: "Mehr oder weniger pünktlicher Abflug und Ankunft, der Flug kurzweilig und aufmerksames Mitarbeiter."
Negativ: "Etwas mühsames Boarding, aber auch das war kein wirkliches Problem"

Negativ: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."

Positiv: "Schnelles Boarding, freundliches Personal."
Negativ: "Sitze äußerst unbequem und eng für etwas größere Leute (190 cm)"

Negativ: "Es Gab salzige und süsse Snacks und ein getränk"

Positiv: "Flugpersonal hat gestreikt. Waruma auf Lasten des Kunden?? Werde zukünftig Austrian Airlinse weiden, weil sie kein zuverläßiger Partner sind"
Negativ: "Kein Essen"

Positiv: "Flight was on time, friendly staff, well organised boarding. Aircraft clean and in good shape."

Positiv: "new airplane with friendly staff. flight was on time"

Negativ: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"

Negativ: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Negativ: "Very nice crew and great food"

Positiv: "Crew is excellent, polite and personal!"
Negativ: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Positiv: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Positiv: "The socks offered in business were comfortable and nice looking. The red wine was good."
Negativ: "The food was just average and the seat not too comfortable"

Negativ: "Crew members in Amsterdam were very rude and disrespectful"

Positiv: "Yes"
Negativ: "Everything was good"

Negativ: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Negativ: "Travelled business class and was ace experience"

Positiv: "Friendly crew"
Negativ: "Can’t think of anything"

Positiv: "Seat was comfy and spacious for economy class"
Negativ: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Positiv: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Negativ: "the headrest is hard. Apart from that- all was fine"

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "Crew was ok."
Negativ: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Negativ: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Positiv: "Overall KLM experience is good"
Negativ: "Food quality was mediocre for a business class flight."

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Negativ: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Positiv: "Helpful and kind crew"
Negativ: "I wish there was WiFi"

Positiv: "The crew was amazing and the food was great."
Negativ: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Negativ: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Positiv: "Crew was nice and efficient"
Negativ: "Economy seats don’t recline enough."

Positiv: "All good"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Boarding agent extra effort to improve my seating!"
Negativ: "Food amount less than expected."

Positiv: "Nothing to mention"
Negativ: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Negativ: "old screens and entertainment system leg room to small"

Negativ: "Nothing special"

Positiv: "Time and Good clean place.. in This case airpöane.."
Negativ: "It was not entreteiment st all"

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Crew was great, very nice"
Negativ: "Not enough legroom"

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Negativ: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Positiv: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Negativ: "Cramped seating."

Positiv: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Negativ: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Positiv: "Great"
Negativ: "Great"

Positiv: "Nothing to like"
Negativ: "This Iwa’s very bad experience. Never again will use LOT"

Negativ: "Never again"

Positiv: "Die Crew war aufmerksam, trotz der kurzen Flugzeit."
Negativ: "Die Sitze waren sehr eng..."

Positiv: "Crew war aufmerksam, trotz kurzer Flugdauer"
Negativ: "Die Sitze waren sehr eng..."

Positiv: "I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)"
Negativ: "Food could have been better."

Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Die unerwartete Verzögerung in Warschau von fast 4 Stunden ohne Erklärungen wann und ob der Flug nach Chicago stattfindet war absolut unangenehm und NICHT OK"

Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Daß nach der Ankunft in Warschau weder Information über die Verzögerung es Weiterflugs nach Chicago gegeben wurden noch den Grund noch irgendeine Indikation wann der Verbindungsflug statt findet"

Negativ: "Deleyed. I got stranded in Warsaw with no possible connection. Transfer desk doesn’t work. 1 person for 67 people in the queue. Welcome to Poland a Third World Country"

Positiv: "Overall good flight"
Negativ: "Food"

Positiv: "Nice crew, great flight entertainment."
Negativ: "N/A"

Negativ: "They lost my bag!"

Positiv: "Angenehme Atmosphera, guter Flug, hervorragendere Landung!"
Negativ: "Sowas habe ich nicht!"

Positiv: "The aircraft."
Negativ: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"

Negativ: "Pünktlichkeit"

Positiv: "Complimentary upgrade to business class - wonderful!"
Negativ: "Delightful service and food."

Negativ: "Boarding could've been faster."

Positiv: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Negativ: "On board WiFi ."

Negativ: "Flight delayed more than 2 hours to NY. Not comforting to be told technical difficulties are delaying the flight."

Negativ: "Only chocolate Snack"

Positiv: "Das Personal war freundlich und aufmerksam, was allerdings selbstverständlich sein sollte."
Negativ: "Möglicherweise war die Zeit zu kurz, aber das Flugzeug war nicht ordentlich gereinigt. Es klemmte noch der eine oder andere Becher im Zeitungsfach und auch auf dem Boden konnte man erkennen, etwa welche Schokoriegel verteilt wurden..."

Positiv: "Das Flugzeug war sehr sauber (anders als beim Hinflug)"
Negativ: "Die Gepäckfächer waren hoffnungslos überfüllt. Das Personal hielt es nicht für nötig, hier ordnend einzugreifen..."

Positiv: "Business class on the Dreamliner is a true dream."

Positiv: "food was great, boarding was a horrible process."

Negativ: "Crew was having dificulty communicating in English."

Positiv: "Movie selection was good"
Negativ: "The boarding was very slow."

Positiv: "In Warschau waren alle idioten die dort arbeiten verstehen kein Englisch und tun so ob die alles wissen"
Negativ: "Service ging"

Positiv: "Staff was very nice and friendly"

Positiv: "Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew"
Negativ: "Little more organized boarding area Not sufficient new movie titles but it was OK"

Positiv: "Courteous, knowledgeable and professional crew. Fast boarding. Direct flight."
Negativ: "No wifi. Little room if person sitting in front leans back."

Positiv: "Alles (bis auf eine kleine Verspätung auf dem Rückflug) lief reibungslos ab."
Negativ: "Diese billige Schokowaffel hätten sie sich sparen können. Die Plastikbecher für's Wasser auch. Lademöglichkeiten für Elektronik an den Plätzen wären toll."

Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."

Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."

Positiv: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Negativ: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"

Positiv: "Food and flight on time"

Positiv: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Negativ: "The seats, when in reclining position, could have been a bit more comfortable."

Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."

Positiv: "Service, personal space. New aircraft."
Negativ: "Wifi would be good"

Positiv: "Sehr gutes Flugzeug"

Positiv: "Es gibt nichts, was sich massiv bemängeln oder zu loben zu wäre. Es war ein normaler Flug, wie er auf einer Kurzstrecke mit einer Durchschnittsairline zu erwarten ist."

Negativ: "I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time."

Positiv: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Negativ: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"

Positiv: "Large seats, decent fare - although inconsistent."
Negativ: "Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment."

Positiv: "better than expected accommodations, wonderful crew."
Negativ: "entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up."

Positiv: "Food and staff was amazing"
Negativ: "TV didn't work good"

Negativ: "I paid $ 55 extra for my seat # 20G.Company changed aircraft(it was Boeing 777-200).I did't get what i paid for. They gave me seat #30G(regular).Do i have a chance to get my money back?"

Positiv: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Negativ: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."

Positiv: "Plain"

Negativ: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."

Positiv: "The crew was very attentive."
Negativ: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."

Positiv: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Negativ: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."

Positiv: "Service was great and the airplane was very well maintained."
Negativ: "More water, I was thirsty most of the time."

Positiv: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Negativ: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."

Positiv: "The crew was super nice. Everything went smoothly."
Negativ: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"

Positiv: "Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder."
Negativ: "Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht."

Positiv: "Nette Crew"
Negativ: "Essen - kein glutenfreies Menü"

Positiv: "Die Crew"
Negativ: "Das Essen. Die Unterhaltung."

Positiv: "Überpünktlich!!! Steckdose am Sitzplatz"
Negativ: "Alles ok!"

Positiv: "Die Besatzung war wie immer nett"
Negativ: "Über 2h Verspätung und wie toll wäre es, wenn TAP nur einmal pünktlich sein könnte"

Positiv: "Verspätung wie schon üblich bei TAP"
Negativ: "Einfach nur mal pünktlich"

Positiv: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Negativ: "Company plays games with attractive low fares but extra charges for seating and luggage"

Negativ: "Flug verpasst da Anschlussflug gecancelt"

Positiv: "Flug gecancelt"
Negativ: "Benachrichtigung das Flug gecancelt wurde"

Positiv: "The entertainment choices were good. The hot meal was very good."
Negativ: "We would have appreciated water being served between the meals; it was a very long time with nothing.The cold meal was just ok. We paid extra for our seats and were very disappointed at being stuck in the middle where it is difficult to move or get up. It would have been nice to be able to actually"

Positiv: "The seats do recline, more space than Delta or United"

Positiv: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Negativ: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"

Negativ: "Bei lufthansa Tarif mit Sitzplatzreservierung gebucht, TAP lässt sich das dann nochmals bezahlen. Umsteigeverbindung zu Eurowings, Gepäck durchchecken nicht möglich, also genug Zeit einplanen um das Gepäck abzuholen und wieder einzuchecken! Nach dem getränkeservice versammelt sich das Bordpersonal hinten im Flieger zum schnacken."

Positiv: "Freundliches Personal"
Negativ: "Sitzlehne bewegt sich nicht Kein Entertainment"

Negativ: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."

Positiv: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Negativ: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."

Positiv: "Pünktlich gestartet, aufmerksames Flugpersonal"
Negativ: "Etwas verspätete Ankunft"

Positiv: "Great lie flat seat. Nice FAs."
Negativ: "Food was not that great for intl C"

Positiv: "Flug war fast 1h verspätet"
Negativ: "Fächer für das Handgepäck völlig überfüllt"

Positiv: "Eigentlich relativ viel Platz/Beinfreiheit."
Negativ: "Nach Verspätung von einer Stunde nochmals im Flugzeug eine weitere Stunde auf den Start gewartet."

Positiv: "In flight meal was one of the best I have ever had."
Negativ: "Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well."

Positiv: "Movies"
Negativ: "Food"

Positiv: "New and clean planes"
Negativ: "Seats in the back with little legspace."

Positiv: "zweites Flugzeug E90 altes gerät Top in Schuss mit viel Beinfreiheit."
Negativ: "80 min Verspätung"

Positiv: "Flugpersonal war freundlich und aufmeksam. das erste Flugzeug war ganz neu A 320R"
Negativ: "flug 24 min verspätet :-("

Positiv: "Der Flug war pünktlich, das Personal freundlich und sogar für Verpflegung war im Preis inbegriffen gesorgt"

Positiv: "I was on a 7 hour flight and the TAP airline service was very good. I had requested a vegan meal and they were able to accommodate me with no problem. Also they had a great selection of movies."
Negativ: "I didn’t like that all the soap dispensers in both bathrooms were empty the whole flight. But good thing for the wet naps they offered and antibacterial I had in my purse."

Negativ: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."

Positiv: "Flight was great"
Negativ: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"

Positiv: "Freundliche und aufmerksame Crew schaffte Wohlfühlatmosphäre. Der gereichte Snack und Getränke waren inklusive und schmackhaft"
Negativ: "Flug mit neuem Airbus A320. Gute Sitze und ausreichen Beinfreiheit. Superweiche Landung in FRA!"

Positiv: "Da dies mein Anschlussflug war würde ich direkt auf den richtigen Weg zum richtigen Gate verwiesen und hatte daher auch keine Probleme beim Boarding. Im Flugzeug gab es bei 10h Flugzeit (nachts) zwei große Mahlzeiten die tatsächlich sehr lecker waren. Es gab eine riesige Auswahl an bekannten Filmen und Serien was mich sehr begeistert hat. Decken/Kissen/Kopfhörer ebenfalls sehr angenehm"

Positiv: "Der Flug hatte 30 min Verspätung, da aber alles glatt geregelt wurde und ich dann direkt zum Anschlussflug konnte, hatte ich keinerlei Probleme. Verpflegung war großartig, man hat sich auch leicht zurecht gefunden."

Positiv: "One of the best services on a shorthaul flight in business class! What impressed me the most: the flight attendants were incredibly attentive and so kind - took time to chat with us etc. Besides that excellent service. I didn’t even miss personal screens, and that says a lot!"

Negativ: "flight was delayed. ended up missing our flight from newark home."

Negativ: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."

Positiv: "Der Flug war ruhig und das Bordpersonal war sehr freundlich und hilfsbereit."
Negativ: "Der Check In am Flughafen Hamburg war etwas gewöhnungsbedürftig, erst 2 Std. Vor Abflug. Finde ich zu knapp. Leider hatten wir dann auch noch Verspätung, dies hatte aber keine negativ Folgen für uns."

Positiv: "Personal freundlich und hilfsbereit. Der Flughafen Lissabon ist ideal zum umsteigen, übersichtlich, gut ausgeschildert, klare englisch sprachige Ansagen und überall hilfsbereites Personal."
Negativ: "Schade. Auch der zweite Flug hatte Verspätung."

Negativ: "was delayed 2 hours"

Positiv: "Friendly and kind captain and crew"
Negativ: "I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!"

Negativ: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."

Positiv: "Allw"

Negativ: "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."

Negativ: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"

Positiv: "Flugpersonal zuvorkommend und sehr freundlich. Flugzeug auch sehr sauber. Kann nichts aussetzen!"

Positiv: "Flug hatte ca. eine Stunde Verspätung beim Start. jedoch sind wir nur 20 Min später geladet. Flugbegleiter super freundlich und zuvorkommend."

Positiv: "Der Flug ist ziemlich pünktlich gestartet, das Flugpersonal war sehr aufmerksam und freundlich, es gab einen kleinen Snack und verschiedene Getränke umsonst."

Positiv: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Negativ: "Can't think of anything."