The staff was great. The food really wasn’t good
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "SQ always has the best looking flight attendants"
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "Always love the SIA business product on long haul."
Negativ: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "The food selection, there is several pre-order meal based on diet or your religion"
Negativ: "The seat pitch at least 33""
Negativ: "Satisfied service friendly staff overall satisfied."
Positiv: "Amazing crew."
Negativ: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Positiv: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Negativ: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Positiv: "Service was great on both sectors"
Negativ: "Premium economy seat is still not comfortable enough in comparison with economy."
Positiv: "Nothing beats Singapore SQ!"
Positiv: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Negativ: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Positiv: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Negativ: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Positiv: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Positiv: "Movies selection was great."
Negativ: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Positiv: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Positiv: "Espresso coffee, champagne, crew, headphones"
Positiv: "So good to get on a flight where I can fit in the seats..."
Positiv: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Negativ: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Boarding was good and the flight time was shorter than expected."
Negativ: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Positiv: "Excellent crew"
Negativ: "My seat was very hard"
Positiv: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Negativ: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Negativ: "Little or no room in Economy"
Positiv: "Flight crew, food, boarding and entertainment great."
Negativ: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Positiv: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Negativ: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Negativ: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Positiv: "Very attentive, great food, quality aircraft"
Positiv: "Business seats were excellent"
Negativ: "All was good!"
Positiv: "Staff worked very hard and were very helpful."
Negativ: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Positiv: "Crew was good."
Negativ: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Negativ: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Negativ: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Positiv: "New plane"
Negativ: "Nothing in particular"
One person doing the entire boarding security, taking photos of passports and such. Unbelievable inefficiency. I will think thrice before I fly with Lufthansa again. 2 hour delay.
Flug hatte Verspätung, nächste Flug verpasst
Kein essen für Business Class Passagiere. Covid!
9 hour flight with the worst airline food I ever had- cheese looked like it got wet and dissolved into the dried out bread. it. Completely full plane. Paid $82 to check one of our carry on bags because it had some silverware with knifes in it then was informed that because the plane was full, we were advised check our carry on for free- but no refund for the $ we paid. Hot and stuffy. On the plus side, when the movie monitor didn't work, the stewardesses were right on top of the problem and fixed it even though it took some effort.
Exzellenter, professioneller Service.
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
The crew is really friendly
Positiv: "Everything was fine!"
Negativ: "Everything was fine!"
Positiv: "The food was good"
Negativ: "The seats were very cramped"
Positiv: "Love Lufthansa"
Positiv: "Good crew."
Negativ: "More comfortable seating."
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Positiv: "A350 war sehr angenehm. Besseres Entertainment System als im A380 und relativ leise in der Kabine."
Negativ: "Das Essen war ok aber mehr auch nicht. Hier gibt es noch Lift nach oben."
Negativ: "Canceled flight"
Positiv: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Negativ: "Ground staff poor customer service"
Negativ: "On tome flight"
Negativ: "Connection time unacceptable with delay in departure from London"
Positiv: "Alles prima Sehr guter aufmerksamer Service"
Positiv: "Da aufgrund der gewitterigen Wetterlage, viele diesen Anschlussflug nicht mehr erreicht haben war das Flugzeug nicht voll besetzt, weswegen ich gleich drei Sitze für mich allein hatte... für einen Langstreckenflug ist das natürlich sehr komfortabel! Besatzung sehr nett."
Negativ: "Das Wetter.... wie oben bereits angedeutet recht gewittrig, war ein recht turbulenter Flug. Man musste sich die ersten Zwei Stunden oftmals mit beiden Armen festhalten um auf dem Sitz zu bleiben..."
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Positiv: "Great amount of legroom, snack given even though < 1hr flight"
Positiv: "Crew was professional and competent. Seats were roomy and comfortable."
Negativ: "I have a hard time sleeping in any seat that doesn’t fully recline."
Positiv: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Negativ: "Don't fly United"
Positiv: "Nice to have more legroom, crew was egficient and accomodating, they treated a sick passanger in the row in front of me with great empathy and professionalism."
Positiv: "Crew was OK, seat was comfortable"
Negativ: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Negativ: "Unpünktlich, Frankfurt mega unfreundlich Security Check!!!"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"
Positiv: "Selten einen guten und reibungslosen Flug gehabt wie eben mit Lufthansa. (Sonst meist BA, Easyjet oder Eurowings) Gab ein leckeres Pausenbrot (Salami oder Käse) und Getränke. Heutzutage nicht mehr selbstverständlich. Flug war pünktlich, trotz 25 min Taxi in LHR. Bequeme Sitze und sauber! Verständliche Durchsagen in angemessener Lautstärke (DE und engl), bin überrascht. Angenehme Kabinentemperatur (auch nicht selbstverständlich)"
Negativ: "Leider startet Lufthansa vom Terminal 2. Liegt ungünstig, wenn man mit Auto oder Bus an-/Abreist, weil erst der ganze Flughafen umfahren werden muss. 8kg Handgepäcksregelung ist echt nicht zeitgemäß und eine schickane. Mit Laptop, Tablet, Rasierer, Ladekabel und 1x Wechselkleidung knackt man das ganz schnell. Lufthansa Group ist bei manchen Flügen penibler als Ryanair! Es müssen ja keine 23kg sein, aber selbst KLM bietet 12kg."
Positiv: "Crew war sehr aufmerksam"
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Lot of space in E-xit-row 18, even for a big man like me"
Positiv: "Very friendly and accommodating"
Positiv: "Clean, drink and water service was good and much appreciated"
Negativ: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."
Positiv: "Der Flug starte pünktlich"
Negativ: "Eine der Flugbegleiter war nicht so gut gelaunt"
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Positiv: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Positiv: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Negativ: "the food was a bit bland. Selection of movies very limited"
Negativ: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."
Muy buen servicio al cliente
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Delay and change of terminal last minute
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Negativ: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Negativ: "Bigger seats the new ones are way to narrow"
Negativ: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Negativ: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Positiv: "Professional crew. Good simple check in."
Positiv: "Loved the smooth ride."
Negativ: "Bathroom was pretty nasty"
Positiv: "Fast boarding"
Negativ: "Slow in refuelling, got us delayed for 40-"
Negativ: "Delay due to strike"
Positiv: "Everything works and quick to get to destination."
Positiv: "Food was great, enjoyed watching videos, staff very profession and friendly."
Negativ: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Positiv: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Negativ: "Not being to help on the ground in Copenhagen with delta issues"
Positiv: "very nice crew"
Negativ: "my baggage was lost"
Positiv: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Food and service"
Negativ: "Working wifi would be good. Better A/C. More comfortable seats"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Great crew, comfortable seating with enough leg room."
Negativ: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Positiv: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Negativ: "Food quality was not so good."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "The plane was very hot"
Positiv: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Positiv: "Like the overall KLM experience"
Negativ: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Negativ: "Not having to walk outside in Edinbur4gh to board the flight."
Negativ: "alles gut"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Flight duration"
Negativ: "Very stingy with the drinks Cramped seats"
Positiv: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Negativ: "Boarding could be better"
Negativ: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Positiv: "Flight crew very nice"
Negativ: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Positiv: "The flight was perfect! Great food,movies and I even got to sleep !"
Negativ: "All was well!"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
their app was good and sent timely notifications. Seat was uncomfortable, entertainment pales in comparison to Emirates. Hot meals were mediocre and quite overcooked mush.
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Like the crew and my seat paid extra for more leg room The in flight entertainment is hit and miss with some consoles . Was fortunate that there was no one on adjacent seat so could use that one This also occurred on flight to YVR
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "BOTH OF MY CHECKED IN LUGGAGE WERE LOST"
Positiv: "The crew was kind"
Negativ: "Seat space is too cramped"
Positiv: "Comfortable and a very friendly flight crew."
Negativ: "Terrible layover in Vancouver. There was not need to make us leave the plan for 3 hours and get back on the same plan"
Negativ: "There was no coffee or tea available on the flight"
Positiv: "Guter Service"
Positiv: "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
Negativ: "Stop the overbooking!!!!!"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "The seats have to be the most uncomfortable I have ever had a chance to use. They were uncomfortable from the get go, so it is not just the length of the flight. The general cleanliness was also an issue."
Negativ: "No potable water on board meant no tea or coffee."
Positiv: "Entertainment system is better than usual"
Negativ: "No wifi available for purchase for such a long flight"
Positiv: "Crew was great! Seats small and terrible !"
Positiv: "The boarding and deboarding of the plane were done quickly."
Negativ: "The flight was delayed 4 hours and the entertainment selection was subpar."
Positiv: "On time"
Negativ: "Seats the the very rear"
Positiv: "Friendly staff, happy to help"
Negativ: "Terrible food, plane was overbooked, they only offer 'in-ear' headphones, they have squeezed maximum seats into this plane to increase their profit. Would absolutely NEVER fly Air Canada long haul economy or premium economy again."
Negativ: "Always late, overall service is appalling. Only reason they are around is due to protective policies of the Canadian government"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Finding my luggage and sending it to me was the best part of this flight."
Negativ: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
Negativ: "This is my 4th time getting my flight cancelled with air Canada for no apparent reason. The food was horrible and the service was worse. Never again."
Positiv: "The movies on board"
Negativ: "The fact the plane was late"
Positiv: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Negativ: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
Positiv: "Nice crew and efficient boarding."
Negativ: "Exceptionally small seats and warm temperatures made overnight flights challenging. They do not offer free alocohol on international flights. But the worst part of the flight was the entertainment situation. There are no tv screens on the plane. They wait to tell you until after you've taken off that you can download the air Canada app to stream their selection of tv and movies to your personal devices. Once you do, they'll explain to you that it's really hard to get the streaming to work properly because so many people are trying to use it at the same time, but don't worry - they have preloaded iPads available ... for rent. It feels like a blatant cash grab on top of an already disappointing flight experience."
Negativ: "Long time till take off"
Positiv: "On time Boarding was good Seats were decent Food was ok"
Negativ: "Seat selection during booking not possible couldn't get electronic boarding pass on return flight Movie selection limited"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Very good crue"
Negativ: "Very concientiousvAiur Canada employees"
Positiv: "Short flight"
Negativ: "Cramped seating"
Positiv: "Reasonably good all around."
Negativ: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Bumpy ride nice crew Great direct flight"
Negativ: "I called customer service to ask questions about the meal options, and for both flights (14.5 hrs) they signed me up for the wrong meals! The staff on the first flight was extremely rude and unhelpful, and refused to let me eat any of the extra meals. Making matters worse, I had asked customer service when I called if they sell food on the flight, which I was told yes. This turned out to be untrue. I had to survive the 14.5 hour flight by only eating 3 tiny bags of pretzels. I sent an email to customer service to complain about this (can't do this over the phone), and didn't hear back for more than a month. On my return international flight, I was AGAIN signed up for the wrong meal (vegan) even though I specifically went over my dietary preference (vegetarian, eats eggs and dairy). Then my luggage was left in Vancouver while I made my way to Sydney, so I had to wear the same clothes for over 72 hrs while the airline "apologized" with giving me only $50. I finally got someone to respond to my complaints when I tweeted them, and their response was that I selected the vegan food option...NOPE, and that's not an apology. I will not fly them again. (PS: they don't give eye masks or toothbrush/toothpaste on international flights even though other airlines do, and their selection of movies/TV shows is about half of other airlines)"
Negativ: "Crew was late and did not apologize. they were also rude during service"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Alles goed"
Positiv: "Smooth take off and landing."
Negativ: "The numbers above the seating arrangement cause a lot of confusion for people and some almost want to argue for the window seat."
Positiv: "screen and interface"
Negativ: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"
Positiv: "Check in was smooth and we were given extra leg space seats!"
Negativ: "The flight took off about half hour late!"
Positiv: "Crew was lovely. Boarding flight was easier as we were alou d to go on first with small child"
Negativ: "Not a lot of space on flight. The food could be improved."
Negativ: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Positiv: "The direct flight was good time saver. The food was alright and the crew helpful and friendly."
Negativ: "The seats were uncomfortable. In the same class, Lufthansa was more comfortable..."
Positiv: "The flight was great, friendly staff, great food, new plane, lots of options on the new AC entertainment system. The new Star Alliance terminal (T2) at Heathrow is also so fast and efficient! No complaints at all!!!"
Positiv: "I had a five year old and an eleven year old traveling with me and was able to board early and get them settled before everyone else got on."
Negativ: "We didn't see much of the flight attendants and my grandson became ill. We could have used more water throughout the flight as that may have prevented him from getting sick."
Positiv: "I liked waiting to fly until weather was good."
Negativ: "I disliked the long delay, no time for the drink cart."
Positiv: "I honestly can't think of anything I liked, other than the plane arriving and leaving on time."
Negativ: "The in flight entertainment is a joke, it's a 14 hour flight so why are there only 3 episodes of any tv show? The food was inedible, and beverages were limited to 3 choices coffee, water or juice. I was trying to sleep on the plane but every time a flight attendant would walk past me they would run into me (and I was very much within my seat) and wake me up. They also woke me up to ask if I wanted food twice. The seats were so uncomfortable. I'm an able bodied 20 something and if I am in this much physical pain from flying I can't imagine what an elderly person must feel like after flying Air Canada. The pillow that was provided gave me no comfort what so ever, it wasn't think enough to even offer some back support."
Positiv: "Excellent flight"
Negativ: "All good"
Negativ: "Delayed on Tarmac for 2 hours, one rude flight attendant. Took 4 hours for bags to come to arrival due to cancelled flight. No good communication"