Grand Hotel Excelsior

Die Zimmer waren gemütlich, auch recht gross. Teilweise funktionierten aber die Lampen nicht, oder die Schranktüren hatten kaputte Scharniere.

Schlecht geschultes Personal. Man wurde als Gast nicht angelächelt oder gegrüsst. Die Einrichtung der öffentlichen Räume veraltet und hässlich. Die Stühle im Restaurant zerschlissene Bezüge. Absolut keine 5 Sterne verdient, höchstens 3.

Zentrale Lage, sehr schöne Poolanlage mit Möglichkeiten zum Schwimmen im Meer. Die Massagen sind sehr gut jedoch teuer. Im SPA Bereich sind die Mitarbeiter sehr freundlich und bemüht.

Im Badezimmer kein Badeteppich, Mitarbeiter eher unfreundlich, beim Indoorpool nur eine schmale Dusche ohne Vorhang, kein Raum zum Wechseln der Badekleidung nach dem Schwimmen vorhanden.

Lage,

dasHotel ist ein bisschen in die Jahren gekommen; es müssten - für ein 5 Sterne Hotel - einige Reperaturen (Stühle, Fassaden, Zimmeranstriche) getätigt werden

Lage des Hotels

Service (Personal ohne genügend Erfahrung und sehr langsam)

They charge you every little thing

Nice pool

They charge you every little thing such as business center without telling me that they have the charge for business center (right after I went to the business center to print my boarding pass they were trying to charge me for 5 euro plus paper) and they claimed that ice bucket was missing after we left hotel and flew back to New York. They charge us for that which we have never seen while we stayed there. They told us that they have inventory list before people come in but who steals the ice bucket? If we need one we don't take the used one. For me this was not the pleasant stay. I had to deal with the bill for the amenities which we had never had. I thought this is 5 star hotel but I would rather stayed 3 star hotel and didn't have to deal with all the burden after I left. Never stay here again.

Comparable to US 3-3.5 star hotel

The hotel would have been fine - if it was a 3-star hotel. However, dinner at the Tiki Restaurant was fantastic.

The bed was terribly uncomfortable, and service was mediocre - we waited over 30 minutes for our drinks from the poolside service. The buffet breakfast was included in our room price, but it was one of the worst meals I've had in a long time. At the price, this is not a hotel i could recommend.

The location was good and the Spa was excellent.

The staff were a little arrogant at times. I put this down to the hotel trying to maintain 5 star status.

Proximity to bus terminal. Nice swimming pool. Very good restaurant. We had a nice stay in this hotel.