Luxe Life Hotel New York

3 Star Rating

It’s pretty, loved the design work- especially the lights in the bathroom

Online it said that the hotel offered a 24r airport shuttle and free late check out- these were both 2 big selling points for me. We were traveling from Italy and stopping in Paris one last night before flying back out to head home to the USA. We called before arriving in Paris to arrange for the shuttle and was told that wasn’t actually a service provided and were offered apologies.... so we took an Uber. We had litterally spent the entire day traveling and showed up late, exhausted, dirty and hungry. I just wanted a bath and dinner. After stripping down I discovered the bath did not work- the tub would not hold water. I got dressed, went downstairs and spoke with the front desk staff, who then came upstairs to check it out- he couldn’t figure it out and said he would leave a note for the morning crew who would know more. My husband went downstairs in the am to get coffee and set up the late check out- was informed it would be $30€ for one additional hour (online it says 2hr late check out included). I went downstairs to address the issue with our confirmation in hand and was then told “Okay, if that’s what you booked online then it’s okay”. I also brought up the shuttle and he said that they do actually offer a shuttle- only one way though to the airport and he could call / arrange it for me. Come to find out that the “shuttle” is actually just them calling a cab, which I can do myself - its actually more expensive than if I called an Uber. The tub situation never was resolved- apparently it was missing the drain cover- he said someone stole it and he would talk to house keeping- they never showed up with one. The front desk guy was super nice when we showed up, but after the whole late check out controversy- kinda developed an off putting attitude. Long story short- the rooms are nicely decorated and clean. We saw lots of businessmen, which it’s probably perfect for them. They don’t need shuttles, late check outs and baths. The location is pretty okay- walking distance to train station and a busy street with restaurants. The amenities and customer service get a “boo” in our book though. We stayed at a place on our way to Italy at the beginning of our trip, also in the 14th that was cheaper, just as cute and treated guests better.

My room had fake windows and noisy, non-cooling air conditioning.

The bathroom was large and functional. The staff was pleasant. The WiFi (eventually) worked.

The room was on the second floor and the "windows" had an opaque film over them. When I peeked around the edge of the film, it showed what appeared to be some infrastructural steel beams within a foot or so from the window and behind that a storage area for janitorial or maintenance equipment. Pretty oppressive. And the air conditioning unit made a great racket, but never seemed to blow out cool air, even when I kept lowering the temperature and making sure it was on Cool mode. Oh, and the desk was a very narrow thing that had just enough room to slide a chair out before it hit the bed. The latter isn't terribly uncommon for NYC hotel rooms, but this was billed, I thought, as a 4-star hotel. It wasn't.