Senator Barajas

Das Hotel hat eine sehr gute Lage, der Shuttle-Service war super, das Personal an der Rezeption war sehr freundlich.

Für ein 4* Hotel könnte das Hotel sauberer sein.

Das Preis- / Leistungsverhältnis ist in Ordnung. Das Hotel liegt etwas außerhalb ist aber durch die U-Bahn gut zu erreichen. Auch das Taxi ist erschwinglich!

4 Sterne-Bewertung liegt wohl schon etwas zurück.

Der Shuttleservice ist zwar kostenlos, musste jedoch erst per Handy vom Flughafen aus angerufen werden und kam dann nach 40 min am Flughafen an (der Weg dauert jedoch nur ca. 15 min). Im Hotel erwartet den Gast eine endlose Schlange, die von nur 1 Person an der Rezeption bearbeitet werden muss. Das Hotel hat 4 Sterne und gibt sich als "speziell für Businessreisende konzipiert" aus - leider ist jedoch das absolute Gegenteil der Fall.

The manager and other staff was well behaved and food was very good

There was an error in booking plan. We wanted to book from 22 to 24th April and we don't know how the booking was made from 24th to 26th. May be I made a mistake in booking. But when we arrived on 22nd April night and checked in, the reception staff booked us, well we can understand it's late at night and staff can make mistake too. But no one told us until next day morning we finished breakfast and came to reception for some Madrid visit plan. So we ended up paying 190€ more as we wee not booked for 22nd night. If we were told earlier, we would have had choice to go some other place cheaper, but due to negligence of booking, we paid higher price. After all we all are human being and can make mistakes, but why as customer, we paid the higher price? Why hotel didn't give us some concession as it was their mistake too to take us in on wrong booking dates. So overall, I will not think of going to such hotels anymore. Cause the next day, we checked out and found other cheaper hotel and went to stay there and we lost half a day of our trip.

mediocre

The swimming pool and the green areas were nice and clean, the staff was friendly, the rooms were spacious and clean.

The coffee, the breakfast was poor, the room has no decoration, the toiletries were poor, there was no information about the hotel in the room, or how to contact reception/bar with the phone. The fridge was not working. The shuttle bus was broken and I was not informed, so I waited two and half hours at the airport!

Location

Bathrooms and coffee shop

Very long wait for check in. They how many are getting off the shuttle , so prepare for check in. Also, very long ride from airport for an airport property.

Location, near airport

Shuttle bus in the morning we left to the airport was 15 min late, as we were booking; and the driver was very rude when we said we will be late...

free shuttle to airport, good value

old, needs to be refurbished