Hotel SP34 by Brøchner Hotels

We received an email prior to checking in asking what time we would arrive . We explained 10 am due to leaving cruise ship they said no problem we will have your room ready . When we arrived they had no knowledge of letter and no room until late afternoon and a lobby full of people. They asked if they could put us in another hotel. We agreed. The location was not nearly as good . They double charged us for a room. It was hot . No hvac on top floor. Very dirty carpets and furniture. No wake up call as requested .

Astonishingly bad service and cringing mediocrity

Good location, interesting design

I made a reservation via Kayak for November 28th, and arrived from a trans-atlantic flight in the evening to prepare for a dinner at geranium. The lobby is a confused wine-bar/check-in hybrid and between serving drinks, and chatting with a friend the person at the desk told me after 10 minutes there was a problem with my reservation. After another 5 minutes she told me that due to issues with the online reservation agent the hotel had decided to no longer accept bookings and had cancelled my reservation. After approximately another 5 minutes of me trying to understand how this could have happened with a confirmed reservation and reservation number in hand, she told me that the online agent had been informed and that it was their responsibility to inform me - predictably this turned into a she-said/he-said with the online agent subsequently stating that no such conversation had occured. Finally another 5 minutes in, I prevailed upon the person at reception to call my favourite hotel in Copenhagen (which was supposed to be fully booked) and beg for a room. This was finally done and I left. Sadly I was forced to return and actually stay at sp34 due to a strong masochistic streak and a non-refundable booking made prior to my first dealings with them. Sadly sp34 continued in what I can only describe as the worst hotel experience I have ever encountered in Europe. The check in again was confused. The hallways were frigid and the rooms cold. My room a deluxe double, apparently one step below their suite was exactly 11 feet by 15 feet and was tragically decorated in a style you could charitably call "Danish hipster" but which I would relabel nonsensical uncomfortable and bourgeois. The room was claustrophobic and looked out over the main street where at exactly 4:30 AM deliveries began and garbage was removed. The water pressure was poor the shower difficult to direct and the towels appeared to have been remade from recycled cardboard. Having to check out at 6:45 AM to make a flight I inquired since I had paid for a breakfast and thought it started at 6:30 if I could take something to go? Sadly by this point I was not surprised to hear that I would be charged 15 DKK for a danish and no rebate would be offered for uneaten breakfast.... I left not feeling hungry at all. I would beg those of you who expect a contemporary tasteful danish hotel experience to stay ANYWHERE else. The sp34 may be in its infancy but I anticipate this hotel is never going to amount to more than mediocre service and offer pretentions to ill-defined danish cool.