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2,0
bad customer service . We rent an SUV. they gave us a truck.
Positiv: we didn't like anything .Bad experience and bad customer service.
Negativ: We rent an SUV they gave us a huge truck .We told them that we did not RENT that. They told us that if we want the SUV we have to pay more. then we told them to give us a small car ,WE WAIT FOR AN HOUR . THEY GAVE US THE TRUCK AGAIN. BAD EXPERIENCE,BAD CUSTOMER SERVICE .I WILL NEVER RENT AGAIN FROM AVIS.AWFUL EXPERIENCE.
Bewertung von
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2,0
Bad service
Positiv: Hi, I recently used Avis Phuket Airport services from 17/01/2018 to 21/01/2018 and was unfairly charged 3,210THB for having dogs in my vehicle. The reason this was unfairly charged is because I merely transported the dogs from Soi Nai Yang 13 (Avis car pick up location) back to Phuket Airport to arrange a taxi for my maid and dogs to be transported to my hotel. The dogs were kept in their cage at all times and the travel was less then 2km back to the airport. Below are reasons why this is unfairly charged and hence my dispute. 1.The Avis staff members who picked us up from Phuket Airport to Soi Nai Yang 13 in the van saw the dogs and did not inform us dogs are not allowed. If they had informed me at the airport, I would have got my maid and dogs to travel together via taxi. 2.Upon arrival to Soi Nai Yang 13 I was rudely informed that no dogs are allowed. This is no problem as I would arrange a taxi for them. The Avis staff pointed out a taxi driver across the road. I went to the taxi driver and showed him the address of my hotel. The taxi driver could not understand English and after asking another driver he could not work out the location of my hotel. From here I am left with no choice but to transport my maid and my dogs back to Phuket Airport in the Avis rental car to arrange a taxi from Phuket Airport. 3.I had arranged my Avis car through Kayak and the terms and conditions did not say no dogs are allowed. Further on your Avis Global website it states that Avis does not have strict pet policy and to ensure vehicle is returned in clean condition. 4.Lastly, when I had returned the vehicle, the staff mentioned I had dogs in my vehicle. I had informed her that I only drove them to the airport for taxi. Then she said “ok no problem”. Why did she not inform me about the additional charge? In conclusion, I had merely transported my maid and my dogs from Soi Nai Yang 13 back to Phuket Airport to arrange for taxi as I had not been informed prior by the Avis pick up staff at the airport. For less than 2km travel and car returned in clean condition (see pictures), I have been unfairly charged 3,210THB. Please have my money returned. Thank you.
Bewertung von
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5,2
Didn't accept the insurance I purchased.
Positiv: I purchased the added insurance from Kayak, so I didnt have to get it from Avis. Avis didnt understand what it was and made up buy it again from directly. Very disappointing experience. I did attempt to call the insurance provided directly, but there phone lines were busy. Waited for 20 mins then hung up.
Negativ: Avis dropped us off at our resort, instead of back at the airport. It was only an extra 5min different, but we appropriated they willingness.
Bewertung von
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5,6
Poor service
Positiv: Avis agent could not find my Kayak car reservation
Bewertung von
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5,2
Horrible Cars
Negativ: The Toyota Vios i was assigned was old (150K km), the front tyres were nearly bald, car was full of scratches, headlamps weren't even bright and filthy! Steering wheel was sticky and ... the list goes on. Shall stop before i lose my lunch. The thugs operating the garage obviously won't be interested to give you a replacement.
Bewertung von
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7,6
Phuket Car Rental
Positiv: Good price. Car was ready.
Negativ: Difficult to find place to pick up and drop off car. Instructions weren't clear.
Bewertung von
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10,0
Good Service, good value
Positiv: Was extremely happy with the local service. Car good for 4 people and luggage. Used it to get to hotel and to see the local sights. Very good on gas.
Bewertung von
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2,0
Schlechter Kundendienst. Wir mieten ein SUV, sie haben uns einen Lastwagen gegeben.
Positiv: Uns gefiel nichts. Schlechte Erfahrung und schlechter Kundenservice.
Negativ: Wir mieten uns ein SUV, das uns einen riesigen Truck gab. Wir sagten ihnen, dass wir das nicht GEMIETET haben. Sie sagten uns, wenn wir das SUV wollen, müssen wir mehr bezahlen, dann sagten wir ihnen, dass wir uns ein kleines Auto geben sollen, WIR WARTEN EINE STUNDE. SIE GABEN UNS DEN LASTWAGEN WIEDER. SCHLECHTE ERFAHRUNG, SCHLECHTER KUNDENSERVICE. ICH WERDE NIE WIEDER VON AVIS MIETEN.SCHRECKLICHE ERFAHRUNG.
Bewertung von
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5,2
Ich habe die Versicherung, die ich gekauft habe, nicht akzeptiert.
Positiv: Ich kaufte die zusätzliche Versicherung von Kajak, also musste ich sie nicht von Avis bekommen. Avis verstand nicht, was es war, und kaufte es direkt wieder. Sehr enttäuschende Erfahrung. Ich habe versucht, die Versicherung direkt anzurufen, aber die Telefonleitungen waren besetzt. 20 Minuten gewartet und dann aufgehängt.
Negativ: Avis hat uns in unserem Resort abgesetzt, anstatt am Flughafen zurückzukehren. Es war nur 5 Minuten anders, aber wir haben uns die Bereitschaft angeeignet.
Bewertung von
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5,2
Schreckliche Autos
Negativ: Der Toyota Vios, dem ich zugewiesen wurde, war alt (150 km), die Vorderreifen waren fast kahl, das Auto war voller Kratzer, die Scheinwerfer waren nicht einmal hell und schmutzig! Lenkrad war klebrig und ... die Liste geht weiter. Ich werde aufhören, bevor ich mein Mittagessen verliere. Die Schläger, die die Garage bedienen, werden offensichtlich nicht daran interessiert sein, Ihnen einen Ersatz zu geben.
Bewertung von
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7,6
Phuket Autovermietung
Positiv: der Preis war gut. Auto war fertig.
Negativ: Schwer zu finden Platz zu abgeholt und aus dem Auto. Anweisungen waren nicht klar.
Bewertung von
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10,0
Guter Service, gutes Preis/Leistungsverhältnis
Positiv: War sehr zufrieden mit den lokalen Service. Auto gut für bis zu 4 Personen und Gepäck. Es benutzt um zum Hotel zu kommen und zu dem lokalen Sehenswürdigkeiten. Sehr gut auf Gas.
Bewertung von
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10,0
Good Service, good value
Positiv: Was extremely happy with the local service. Car good for 4 people and luggage. Used it to get to hotel and to see the local sights. Very good on gas.
Bewertung von
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10,0
Guter Service, gutes Preis/Leistungsverhältnis
Positiv: War sehr zufrieden mit den lokalen Service. Auto gut für bis zu 4 Personen und Gepäck. Es benutzt um zum Hotel zu kommen und zu dem lokalen Sehenswürdigkeiten. Sehr gut auf Gas.
Bewertung von
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7,6
Phuket Car Rental
Positiv: Good price. Car was ready.
Negativ: Difficult to find place to pick up and drop off car. Instructions weren't clear.
Bewertung von
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7,6
Phuket Autovermietung
Positiv: der Preis war gut. Auto war fertig.
Negativ: Schwer zu finden Platz zu abgeholt und aus dem Auto. Anweisungen waren nicht klar.
Bewertung von
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2,0
bad customer service . We rent an SUV. they gave us a truck.
Positiv: we didn't like anything .Bad experience and bad customer service.
Negativ: We rent an SUV they gave us a huge truck .We told them that we did not RENT that. They told us that if we want the SUV we have to pay more. then we told them to give us a small car ,WE WAIT FOR AN HOUR . THEY GAVE US THE TRUCK AGAIN. BAD EXPERIENCE,BAD CUSTOMER SERVICE .I WILL NEVER RENT AGAIN FROM AVIS.AWFUL EXPERIENCE.
Bewertung von
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2,0
Bad service
Positiv: Hi, I recently used Avis Phuket Airport services from 17/01/2018 to 21/01/2018 and was unfairly charged 3,210THB for having dogs in my vehicle. The reason this was unfairly charged is because I merely transported the dogs from Soi Nai Yang 13 (Avis car pick up location) back to Phuket Airport to arrange a taxi for my maid and dogs to be transported to my hotel. The dogs were kept in their cage at all times and the travel was less then 2km back to the airport. Below are reasons why this is unfairly charged and hence my dispute. 1.The Avis staff members who picked us up from Phuket Airport to Soi Nai Yang 13 in the van saw the dogs and did not inform us dogs are not allowed. If they had informed me at the airport, I would have got my maid and dogs to travel together via taxi. 2.Upon arrival to Soi Nai Yang 13 I was rudely informed that no dogs are allowed. This is no problem as I would arrange a taxi for them. The Avis staff pointed out a taxi driver across the road. I went to the taxi driver and showed him the address of my hotel. The taxi driver could not understand English and after asking another driver he could not work out the location of my hotel. From here I am left with no choice but to transport my maid and my dogs back to Phuket Airport in the Avis rental car to arrange a taxi from Phuket Airport. 3.I had arranged my Avis car through Kayak and the terms and conditions did not say no dogs are allowed. Further on your Avis Global website it states that Avis does not have strict pet policy and to ensure vehicle is returned in clean condition. 4.Lastly, when I had returned the vehicle, the staff mentioned I had dogs in my vehicle. I had informed her that I only drove them to the airport for taxi. Then she said “ok no problem”. Why did she not inform me about the additional charge? In conclusion, I had merely transported my maid and my dogs from Soi Nai Yang 13 back to Phuket Airport to arrange for taxi as I had not been informed prior by the Avis pick up staff at the airport. For less than 2km travel and car returned in clean condition (see pictures), I have been unfairly charged 3,210THB. Please have my money returned. Thank you.
Bewertung von
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5,2
Didn't accept the insurance I purchased.
Positiv: I purchased the added insurance from Kayak, so I didnt have to get it from Avis. Avis didnt understand what it was and made up buy it again from directly. Very disappointing experience. I did attempt to call the insurance provided directly, but there phone lines were busy. Waited for 20 mins then hung up.
Negativ: Avis dropped us off at our resort, instead of back at the airport. It was only an extra 5min different, but we appropriated they willingness.
Bewertung von
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5,6
Poor service
Positiv: Avis agent could not find my Kayak car reservation
Bewertung von
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5,2
Horrible Cars
Negativ: The Toyota Vios i was assigned was old (150K km), the front tyres were nearly bald, car was full of scratches, headlamps weren't even bright and filthy! Steering wheel was sticky and ... the list goes on. Shall stop before i lose my lunch. The thugs operating the garage obviously won't be interested to give you a replacement.
Bewertung von
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2,0
Schlechter Kundendienst. Wir mieten ein SUV, sie haben uns einen Lastwagen gegeben.
Positiv: Uns gefiel nichts. Schlechte Erfahrung und schlechter Kundenservice.
Negativ: Wir mieten uns ein SUV, das uns einen riesigen Truck gab. Wir sagten ihnen, dass wir das nicht GEMIETET haben. Sie sagten uns, wenn wir das SUV wollen, müssen wir mehr bezahlen, dann sagten wir ihnen, dass wir uns ein kleines Auto geben sollen, WIR WARTEN EINE STUNDE. SIE GABEN UNS DEN LASTWAGEN WIEDER. SCHLECHTE ERFAHRUNG, SCHLECHTER KUNDENSERVICE. ICH WERDE NIE WIEDER VON AVIS MIETEN.SCHRECKLICHE ERFAHRUNG.
Bewertung von
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5,2
Ich habe die Versicherung, die ich gekauft habe, nicht akzeptiert.
Positiv: Ich kaufte die zusätzliche Versicherung von Kajak, also musste ich sie nicht von Avis bekommen. Avis verstand nicht, was es war, und kaufte es direkt wieder. Sehr enttäuschende Erfahrung. Ich habe versucht, die Versicherung direkt anzurufen, aber die Telefonleitungen waren besetzt. 20 Minuten gewartet und dann aufgehängt.
Negativ: Avis hat uns in unserem Resort abgesetzt, anstatt am Flughafen zurückzukehren. Es war nur 5 Minuten anders, aber wir haben uns die Bereitschaft angeeignet.
Bewertung von
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5,2
Schreckliche Autos
Negativ: Der Toyota Vios, dem ich zugewiesen wurde, war alt (150 km), die Vorderreifen waren fast kahl, das Auto war voller Kratzer, die Scheinwerfer waren nicht einmal hell und schmutzig! Lenkrad war klebrig und ... die Liste geht weiter. Ich werde aufhören, bevor ich mein Mittagessen verliere. Die Schläger, die die Garage bedienen, werden offensichtlich nicht daran interessiert sein, Ihnen einen Ersatz zu geben.
Bewertung von
