Mietwagen in Ferney-Voltaire

Negativ: We put our credit card details in and pre booked the insurance. Once we got to the car rental pick up they had no credit card details in the system and we had to pay a ridiculous amount more for the insurance. We were also not told or informed to not drive back through Geneva to drop off our car off at Geneva airport so we also had to pay a 40 franc tax! We will not be using Kayak again because of this experience. As the overall cost was much much more than stated or indicated when initially booking. Melissa

Flat tire ruined an otherwise good experience

Negativ: We got a flat tire while driving on the freeway from Val D'Isere to Paris. Could not figure out the spare as guide written in french. Used a fix a flat cannister to fill up and get us to nearest Hertz office where they helped us put on the spare (temporary) tire. Made it to Paris to find out charging us 200 Euro ($250) for the flat!! Very disappointing as it was not a result of anything we did wrong and was likely the result of a tire defect. This is poor customer service and I will never use Hertz again!

Poor website and issues on insurance and clealiness

Positiv: Not much

Negativ: The website kept throwing me off everytime I tried choosing options. Specially when I chose the Insurance @ 10 Euros a day and they tried to modify the vehicle return time. Finally through exasperation I booked the vehicle hoping to chang the return time and insurance at the desk. Although I was able to change the return time with little difficulty, the insurance was a shocking 250 Euros for the 5 days. At a rough calculation, that would amount to a whopping 18 thousand Euros for a year which more than the value of the vehicle !!! A racket no doubt. The other point of disappointment was that the vehicle was reaking of cigarettes ; as a non-smoker I found it disgusting. Having handed in the vehicle I was refused any receipt to state that it was returned in the same condition when taken. I was advised the agent that I would receive a receipt, but 24 hrs has lapsed with no such receipt. Overhaul, not a very professional transaction.

SUV. Came without winter tires. Tires were bald!! Chains were the wto

Positiv: I could return car early and hopefully get a partial refund.

Negativ: Had to cut trip short and was limited where to go. Just dangerous

Awful Service and No Winter Tires

Negativ: Hertz charged a ridiculous additional rate €250 for insurance if you didn’t want to put down a €1000 euro deposit. This was not previously part of the rental contract. The car was also only equipped with summer tires and there was still a significant mount of snow around Geneva and the Chamonix-mont-blanc pass. They offered snow chains for an additional €50. This was also not covered in the online rental agreement. Could not be more displeased with the overall customer service or the Hertz product. Will not be renting from Hertz again!