Mietwagen in Denver

Positiv: There was really no part of the experience that was good.

Negativ: The shuttle from the airport was slow and small. After estimating over 45 minutes to wait my turn, I took an Uber. At the office, the line was over an hour. My car had scratches and dents on every single panel. Once on the road, the car seemed underpowered and the brakes were slushy. I stopped at a mechanic and asked them to take a quick look. They said the tires were at minimum depth and the brakes were shot. They did not recommend driving the vehicle, especially in the mountains where I was going. They speculated that the lack of power may be maintenance issues like spark plugs or clogged air filters... or someone put the wrong fuel in it. I made a reservation with another company and returned this car to Fox. I wasn't able to find a manager and was not going to wait another hour in line. While waiting for an Uber to take me to Enterprise, I met another couple who just returned their car for safety issues.

Positiv: Not much. I guess drop-off was easy, but thats pretty hard to mess up.

Negativ: Didn't see a single person in the store with a mask on the right way. Car covered with sand and dog hair. Shuttle took like 50 minutes while all other rental car companies had continuously running shuttles from Denver Airport.

Positiv: Staff friendly but condescending . Drop off was good

Negativ: The first car had a fault seat belt so I had to wait in line to get a replacement which they gave me and sent me out without an exact location - out front- and I couldn't find it even using the car alarm. I went back inside and they suggested I use the car alarm duh, went out with an assistant and found it way down the line. The car was noisy.

Positiv: People were nice at drop off, and that was relatively smooth. Once we got a fully functional car, it was clean and served our purposes well enough.

Negativ: The pickup was a disaster. I had to wait in line for 90 minutes, got a car and drove 45 minutes away until it started raining—the car’s windshield wipers didn’t work. Roadside assistance was no help whatsoever, and we ended up having to drive back to Fox and wait another 40 minutes for a car that was actually functional. (Unfortunately the reservation was non-refundable, otherwise we would have bailed on Fox much earlier.) So picking up our rental car consumed the entire first day of our vacation, no one ever said sorry or offered us any perks for our massive inconvenience. There’s a reason that Fox is cheaper than the rest of the rental places at the Denver Airport. I’d highly recommend spending the extra money on the next cheapest option, or at the very least avoiding using Fox on a weekend.

Positiv: The car and price were good

Negativ: The pick up process was a NIGHTMARE. We waited awhile to get the shuttle from the airport and then once we got there the line was INSANELY long, people were agitated and we had to wait for about 35 minutes to get to the front of the line and get our car. Thank goodness they had a car for us. It was also shocking to me that they had signs to wear masks, but the people working behind the counter weren't wearing masks.....

Positiv: Pick up staff were rude and very slow. Car was filthy, second car was cleaner but stank like someone smoked in it and it was covered up with soap. Drop off was easy. READ THE FINE PRINT. If you drop it of early there are many surcharges.

Negativ: Everything. Never again.