Mietwagen in Casper

Positiv: The staff at the rental counter was helpful.

Negativ: I rented a middle size SUV and was given a Subaru Outback hatchback. I don't consider an Outback a middle class SUV, however, it is a nice, fuel efficient vehicle, and was not going to complain. The rear hatch would only go up part way, so I asked the person at the counter how to correct this issue. They said there is a camera on the back, and the hatch will not go up all the way if I (or something else) am in the way. The actual reason is that the rear hatch can be programmed to only go up part way, which I learned on YouTube. The car was picked up in Casper WY and returned in Omaha NE due to the nature of my work traveling from one location to the next. I then found out that there is a $500 fee to drop off the vehicle at a different location. I was blown away by how expensive this was. It made my stomach feel a little upside down when I heard about this charge. Enterprise charges $200 for the same service. Had I known about this fee, I definitely will have rented from a different company.

Absolutely no service. Windshield shattered by rocks from truck 80 mil

Negativ: Could not get replacement car. Road side service non responsive. Were sent hertz location that had been closed for over a month. Had to drive w broken windshield, ie shattered and cracked. Crack kept expanding. Nevervrent from Hertz again.

Online booking

Positiv: Nothing. The site kept kicking me out of one-way rental. After I felt that I had secured a one-way rental and had booked the car, the confirmation sent back the fact that the car was to be returned to the pickup site. I didn't use the reservation and went to National instead.

Positiv: I got it fast and dropped it off fast

Negativ: I got a VW Jetta style vehicle and the door opening was too small and I had difficulty getting in and out of the car.

Absolut kein Service. Windschutzscheibe zerschlagen von Steinen von Lastwagen 80 Mil

Negativ: Ich konnte kein Ersatzfahrzeug bekommen. Pannendienst hat nicht reagiert. Wurde zu einem Hertz Standort geschickt, der bereits seit über einem Monat geschlossen war. Musste mit kaputter Windschutzscheibe fahren, d.h. zerschlagen und gesprungen. Der Sprung wurde immer größer. Werde nie wieder bei Herzt mieten.

Online-Buchung

Positiv: Nichts. Die Seite hat mich immer wieder aus dem Einweg-Verleih getrickst. Nachdem ich das Gefühl hatte, dass ich eine Einwegmiete gesichert und das Auto gebucht hatte, wurde mir durch die Bestätigung mitgeteilt, dass das Auto an die Abholstelle zurückgeschickt werden sollte. Ich habe die Reservierung nicht genutzt und bin stattdessen nach National gegangen.