Clayton Hotel Liffey Valley

Everything was difficult

Like the location! Lady on reception when checking out was Lovely!

Very difficult to check in, even though the booking requesting cots was on the system visible to both myself and the receptionist a more senior person came and very abruptly demanded proof of my booking before she could give me a room!! And advised that I had not advised them of us bringing kids....despite the written request for 2 cots for 2 x 1 year olds. My husband was in the car with two kids for 40 mins while I checked in, got to the room which was the furthest room away from the car park on the 3rd floor and down two long corridors....carrying a one year old and luggage each! Got to the room and no cots, asked at reception were the cots on the way and she thought she had requested one but wasn't Sure! Finally got the cots an hour after getting into the hotel! Next quest was milk for the bottles....near impossible, I ended up getting annoyed at the bar after being sent there by the restaurant.....the young man magiced milk then having told me he had none to start with. Also while checking in at reception the more senior receptionist started questioning the receptionist assisting me on aspects of her work load, an argument ensued while I stood there....i am now clear that the receptionist only has two hands!! We have stayed here before and had the most positive experience so I was very disappointed with this. Duty manager rang me yesterday and was so lovely as was the receptionist yesterday, just like our previous visit.

Staff

No air conditioning, rooms were hot hard time sleeping and very noisy. Could hear both outside and indoor noise