Fairmont Barcelona Rey Juan Carlos I

Not a five star hotel... not even close to a five

The staff is incredibly attentive and polite.

What a disappointing stay. The only five stars this hotel can claim are the ones that are printed everywhere by the hotel itself. The lobby and the gym are the only two things worthy of attention. The rooms are small, dark, rundown and begging for a complete renovation. Since the year of built this hotel has not been updated. The heavy and old decor needs to be completely replaced and the rooms require deep cleaning. The beds are hard as a rock and you can hear the mattress springs squick when you turn around. The pillows are uncomfortable and they still use woolen blankets instead of comforters. There are almost no amenities in the room. Not even a spoon or complimentary water. The towels are old a rough on the skin. The showers leeks water everywhere because of its poor design. The phones don't have a directory and they don't provide a phone list [how are you suppose to operate the phone?!?]. The wardrobe opens in the entrance and blocks the way out. There are almost no outlets in the room not even near the desk to the bed. The hotels does not provide any plug adaptor, only for purchase... Can you believe this? The Hotel had just been purchased by Fairmont Group. They are promising significant changes, however I will probably wait to see other customer's feedback before giving this place a try. Room Tip: Ask for an updated room. It makes night and day.