Helnan Auberge Hotel

The relaxed atomosphere and the location.

Alrhough friendly and trying to be helpful, sometimes the staff is slow in responding to requests.

I would rate the facilities as excellent, but the service was disappointing for a hotel of this standard: breakfast was never the same, in quantity and quality during the 4 days we stayed, the receptionists were helpful, but struggled a little with the computer system and gave inconsistent informations.

The service, some members of staff were not polite, others barely so.

This is heaven! Very beatiful place, nice view, nice pool, nice rooms. Very good breackfast. We'll come back for relaxing!

Security asks to many questions. Payment (annulationfee) is token 1 month before ariving, this is not the deal on the site! Warm food is not ok, it was like my duck was shot from the air, cut in half en put on my plate. Hotelworkers have to speak English, not only Arabic!

The facility is roomy, airy and relaxing. The service staff is quite attentive. The smily staff at the restaurant was nice.

A bit poor noise control. You can hear noises from the next door neighbors.