The check-in boarding counter only had 1 employee, the flight was running 20mins late.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Negativ: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Positiv: "Awesome crew and great flight"
Negativ: "Delayed boarding"
Positiv: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Negativ: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Positiv: "The crew did a great job and I enjoyed the movies."
Positiv: "left on time and arrived on time"
Negativ: "The seat was squeaking all the time"
Negativ: "The flight was delayed over two hours"
Positiv: "Information communicated about delays."
Negativ: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Negativ: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Negativ: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."
Positiv: "Very good"
Negativ: "Seat assignments should have be provided at check in."
Negativ: "The area in the back of the plane by my seat smelled like dirty feet."
Positiv: "The crew was dealing with NOVA/DC residents"
Positiv: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Negativ: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Confusion with shuttle to terminal 4"
Positiv: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Negativ: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Positiv: "Another safe flight. Crew was very attentive."
Positiv: "Quick and easy"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Negativ: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Negativ: "Plane delayed 4 times for a total of 4 hours"
Positiv: "The flight for getting us therw"
Negativ: "No food and no entertainment"
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Crew was awesome"
Negativ: "No TV unfortunately"
Positiv: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Negativ: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Negativ: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Positiv: "Getting home in one piece"
Negativ: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Positiv: "Great service and staff. On time both directions."
Negativ: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "The crew was friendly, relaxed, made everything seem like a breeze"
Positiv: "Se had a Nice menu on board"
Negativ: "No food to sell on board"
Positiv: "I flew with Delta"
Negativ: "Your information was Aeroméxico"
Negativ: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Great flight Will go again!
Positiv: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Negativ: "No suggestions."
Positiv: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Negativ: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Positiv: "Salimos a tiempo . El business es muy confortable"
Negativ: "La comida horrible . No se limpian los baños"
Positiv: "Terrific hot breakfast in bus. class"
Negativ: "Window did not darken like the others."
Negativ: "When its rain we shouldn’t walk to the air plain"
Positiv: "Professional crew. Good simple check in."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "KLM STAFF WERE VERY PROFESSIONAL"
Negativ: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Positiv: "Food was great, enjoyed watching videos, staff very profession and friendly."
Negativ: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Negativ: "The plane is so old..,"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Seat comfortable"
Negativ: "Flight was delayed and overhead bin space was very small"
Positiv: "Good beverage service."
Negativ: "Over an hour delayj for departure."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "The plane was very hot"
Positiv: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Negativ: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Positiv: "Crew was fantastic."
Negativ: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Being fed was amazing and watching free TV was great!"
Negativ: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Positiv: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Positiv: "Helpful and kind crew"
Negativ: "I wish there was WiFi"
Positiv: "The flight was smooth, the service was friendly, and the food with plentiful."
Negativ: "Too much activity in the cabin during the flight."
Positiv: "The crew was amazing and the food was great."
Negativ: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Negativ: "alles gut"
Negativ: "The flight was cancelled and had to be rerouted on United Airlines."
Negativ: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Positiv: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Positiv: "Crew was very friendly. Nice that wine was served without charge."
Negativ: "Announcements from the cockpit were hard to hear. Food has been better in past."
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Positiv: "Easy boarding, entertainment"
Negativ: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Negativ: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Positiv: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Negativ: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Negativ: "More options for gluten free food. Always get the same dish"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Really hard to get boarding passes online"
Positiv: "crew was great, seats were comfortable"
Negativ: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Negativ: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Negativ: "Missed the flight due to late landing from earlier connection"
Positiv: "Cheap ticket"
Negativ: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Food and wine was very good. Music selection was excellent."
Negativ: "Not enough leg room."
Negativ: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Positiv: "Flight attendants were very nice"
Negativ: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Negativ: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Negativ: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Positiv: "Food has improved a lot on business class. Meals are more creative."
Negativ: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Positiv: "I like fly attendant who served us meal"
Negativ: "I didn’t like that space between each seat is small"
Positiv: "Crew was very nice and the plane was clean and comfortable"
Negativ: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Negativ: "I don’t know why they keep making boarding with stairs and bus."
Positiv: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Negativ: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Negativ: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Flight attendant was very nice."
Negativ: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Courteous crew"
Positiv: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Negativ: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Good experience overall, comfortable flight and good crew! Vegetarian food option was not great.
Einsteigen ein Chaos und Gedränge! Beim Aussteigen noch schlimmer. Alles öffnet die Sicherheitsgurte vor Freigabe, reisst das Gepäck runter und sperrt den Gang. Da sollte TAP eine Schulung bei LATAM machen, bei denen das Aussteigen reihenweise und gesittet abläuft.
Einsteigen ein Chaos und Gedränge! Y Business und Touristclass wird getrennt und im letzten Stück wieder zusammengeführt ein"Y"! Beim Aussteigen noch schlimmer. Alles öffnet die Sicherheitsgurte vor Freigabe, reisst das Gepäck runter und sperrt den Gang. Da sollte TAP eine Schulung bei LATAM machen, bei denen das Aussteigen reihenweise und gesittet abläuft.
Trotz online Check in wurde die digitale Boardkarte akzeptiert. Es wurde na h Kontrolle des Personalausweises eine Papierboardkarte ausgestellt. Im Flieger sind die Sitzreihen noch enger als bei Lufthansa. Der Service an Board war recht unfreundlich. Selbst Wasser gab es nur auf Nachfrage, ansonsten geht der Service an einem vorbei.
Sehr unfreundliches und wenig bemühtes Bodenpersonal. Zwang sämtliches Handgepäck aufzugeben, anschließend war weniger als die Hälfte der over Head bin’s leer. Hinweis auf elektrische Gegenstände im Handgepäck wurde ignoriert.
Kostet viel und bietet wenig, die innereuropäische Business Class der TAP
Für Business Class nichts besonderes. Essen teilweise ungeniesbar
Wir sind von Berlin via Lissabon nach Teneriffa und zurück. Die Business Class hat einen akzeptablen Sitzabstand. Das war es aber auch. Essen ist substandard, genau wie die Lounge. Schlechter Kaffee und mieses pastel de nata :-( Ist seinen Preis nicht wert!
Wir sind von Berlin via Lissabon nach Teneriffa und zurück. Die Business Class hat einen akzeptablen Sitzabstand. Das war es aber auch. Essen ist substandard, genau wie die Lounge. Schlechter Kaffee und mieses pastel de nata :-( Ist seinen Preis nicht wert!
ees gibt kaum einen Gund, Business Class mit denen zu fliegen. Reihe 1 hat noch nicht einmal eine Overhead bin, man soll das Gepäck nach hinten bringen.
europäische Business Class lohnt sich nicht. Sie versprechen Dir Lounge, aber es gibt sie weder beim Start noch beim Ziel. Nur in Lissabon beim umsteigen. Und da werden fürchterlicher Kaffee und die schlechteste Pastel de Nata, die wir je erlebten, angeboten. Ganz ärmlich alles.
Für die Abgabe des Aufgabegepäcks 1:45 Min gewartet.
The ground staff is unhelpful. It is almost as if they don’t want you to fly.
Negativ: "Quality of your business seats leaves questions. I have never managed to find a comfortable rest on TAP business seats. May be good to compare with other major airlines."
Positiv: "The extra legroom in the Classic Package Seats."
Negativ: "The snacks where a little on the dull tasteless side."
Positiv: "Great customer service!"
Positiv: "The on-board entertainment"
Negativ: "More food, more water"
Positiv: "Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful"
Negativ: "TAP being on time and giving a reason why the flight was late"
Positiv: "usb Power"
Negativ: "The seat padding needs to be improved."
Positiv: "Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder."
Negativ: "Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht."
Positiv: "Food taste"
Negativ: "No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time."
Positiv: "Crew was great and seats had footrests."
Negativ: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Positiv: "2 free checked bags"
Negativ: "Very long wait time."
Positiv: "Crew very friendly"
Negativ: "The process for getting ready to board was a little chaotic"
Negativ: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"
Positiv: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Negativ: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."
Positiv: "attention and food"
Negativ: "more bathrooms on the airplane"
Positiv: "The crew was great."
Negativ: "My baggage did not get delivered to the final destination, that could have been handled better."
Negativ: "Not cancelling it"
Negativ: "Coordination between connection flight"
Positiv: "Nette Crew"
Negativ: "Essen - kein glutenfreies Menü"
Positiv: "Better system to boarding."
Negativ: "Announce properly for boarding."
Negativ: "Very courteous crew, very much attentive to the passengers needs. The entertainment has to be improved. Not very user friendly."
Positiv: "Die Crew"
Negativ: "Das Essen. Die Unterhaltung."
Positiv: "Überpünktlich!!! Steckdose am Sitzplatz"
Negativ: "Alles ok!"
Positiv: "Die Besatzung war wie immer nett"
Negativ: "Über 2h Verspätung und wie toll wäre es, wenn TAP nur einmal pünktlich sein könnte"
Positiv: "Verspätung wie schon üblich bei TAP"
Negativ: "Einfach nur mal pünktlich"
Positiv: "The staff, the linens, the fruit"
Negativ: "Bigger bathroom, more padded seat with adjustable bolster"
Negativ: "Flug verpasst da Anschlussflug gecancelt"
Positiv: "Flug gecancelt"
Negativ: "Benachrichtigung das Flug gecancelt wurde"
Positiv: "The crew was friendly and helpful."
Negativ: "I was in seat 35G. The space under the seat in front of me was very small, and it was nearly impossible to get to my bag when the person in front of me reclined. Also, the young boy sitting behind me was kicking the seat throughout most of the flight. Not your fault, but it was pretty crappy."
Positiv: "nice people and cordial staff"
Negativ: "cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow"
Negativ: "Bei lufthansa Tarif mit Sitzplatzreservierung gebucht, TAP lässt sich das dann nochmals bezahlen. Umsteigeverbindung zu Eurowings, Gepäck durchchecken nicht möglich, also genug Zeit einplanen um das Gepäck abzuholen und wieder einzuchecken! Nach dem getränkeservice versammelt sich das Bordpersonal hinten im Flieger zum schnacken."
Positiv: "Freundliches Personal"
Negativ: "Sitzlehne bewegt sich nicht Kein Entertainment"
Positiv: "Overall was ok gor a very cheap flight considering it is not a lowcoster."
Negativ: "Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight."
Positiv: "The flight itself was good."
Negativ: "The only thing that I felt was not appropriate was that they made me check in my carry-on at the gate. Apparently, the airline requested 55 passengers to check their carry-on bags...but they just selected the first people who were closest to the gate. I purposely did not check a bag because I had limited time to make a train connection at my final destination, plus I had to go thru customs and I knew that in itself would be time consuming. I explained this to the airline staff, but they did not care. I think they should have first asked for volunteers; and if still needed, then randomly select people to check in the carry-on. Also they only were making people with the “suitcase” carry-on to check them in....anyone with a duffle-looking bag was not even bothered. Luckly, I’m mange to make my train connection, but I was running to do this...not fun at all."
Negativ: "The flight was delayed and I missed my next flight. They charged me for the next flight (from Lisbon to Porto) full price but put me on wait list, contrary to their representation (Tap Air as well)."
Negativ: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."