Overbooked flight of airBaltic, tow hours of delay
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "All of the less than good, obvious!"
Positiv: "The crews were pretty great!"
Negativ: "The regulating of the temperature."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "Food was great, enjoyed watching videos, staff very profession and friendly."
Negativ: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Positiv: "very nice crew"
Negativ: "my bagfage was lost"
Negativ: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Too hot inside the aircraft"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Negativ: "Everything was very good."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "There was no wifi on flight"
Positiv: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Positiv: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Positiv: "Crew was fantastic."
Negativ: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Negativ: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Negativ: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Negativ: "alles gut"
Negativ: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Positiv: "the crew was nice"
Negativ: "Seat confort on long flights, leg rooms,"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Negativ: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Negativ: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Positiv: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Positiv: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Negativ: "Not happy to pay extra money for my case"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Good entertainment options. Nice flight attendants"
Negativ: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Positiv: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Negativ: "Can't think of anything."
Positiv: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Negativ: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Positiv: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Negativ: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Negativ: "Food and one bathroom out of service makes an awful flight"
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Great leg room and very clean plane nothing could be better 😁
Positiv: "Not much to say here. It was a short flight, and it went smoothly."
Negativ: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Positiv: "All was super!"
Negativ: "All was great!"
Positiv: "Everything except the delay"
Negativ: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Positiv: "Nice stuff."
Negativ: "Probably teleportation?"
Negativ: "Sēdvieta neērta un nepiemērota gulēšanai."
Negativ: "Nothing in time"
Positiv: "The airplane was brand new. The crew was very friendly"
Negativ: "no food or water in economy - for a 5 hour flight."
Positiv: "flight crew was amazing."
Negativ: "Boarding was poorly handled by airport staff"
Negativ: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Positiv: "It was a fairly ordinary flight"
Negativ: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Positiv: "Simple no frills airline"
Negativ: "Ich würde gern den Sitz bekommen, den ich gebucht und deshalb extra bezahlt habe. Am Gate hat die Mitarbeiterin mir dann jedoch ohne Rücksicht auf meine Vorabbuchung einen sehr lauten Sitz neben dem Propeller zugewiesen. Das hat mich dann schon geärgert."
Positiv: "Tallin airport is beautiful"
Negativ: "Lost luggage and indifferent assistance."
Negativ: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Positiv: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Negativ: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Positiv: "Short, convenient, direct, value for money."
Negativ: "Not comfortable, small plane."
Positiv: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Negativ: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Positiv: "Newer plane."
Negativ: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Negativ: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Positiv: "Nice new plane, on time."
Negativ: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Negativ: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Positiv: "Pleasant crew, efficient boarding, flight was on time"
Negativ: "No in-flight service"
Positiv: "Nice crew"
Negativ: "Please give out water for free"
Positiv: "If water was free it would be better. Other than that everything was fine"
Positiv: "Flight was short and sweet, no problems to report."
Positiv: "Alles war pünktlich, an Board war sogar Scooter und H. H. Baxter und es gab ein Fotoshooting mit der Besatzung :-)"
Positiv: "Ich war sehr überraschd, wie neu die Flugzeige sind und wie viel Platz es gibt."
Negativ: "Leider muss man für Snacks/Essen und sogar Trinken einen erheblichen Batzen Geld investieren."
Positiv: "Der Flug startete pünktlich und wir sind sogar 10 Minuten früher gelandet. Dieses Phänomen habe ich bei allen AirBaltic Flügen festgestellt."
Negativ: "Durch die Größe des Flugzeugs hat mein Handgepäck leider nicht in die Klappen oberhalb der Sotze gepasst. Dies war wohl allerdings auch meine Schuld, da ich sehr großes Gepäck dabei hatte."
Negativ: "SEVERELY DELAYED"
Positiv: "On time boarding and departure. Clean plane and friendly staff."
Negativ: "Nothing, all was good."
Negativ: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Negativ: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Negativ: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Negativ: "I needed to cancel the flight a month before, and I got no refund"
Positiv: "Nice and helpful staff, good food (pre-ordered)"
Negativ: "To little legroom, delay"
Positiv: "Boarding went well and crew was nice."
Negativ: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Positiv: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Negativ: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Negativ: "paying for water!"
Positiv: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Negativ: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Negativ: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Positiv: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Negativ: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Positiv: "Boarding was efficient."
Negativ: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Positiv: "Moved up to First class section."
Negativ: "No refreshments"
It was planned to be a transit in Manchester, so no need of passport. Ryanair changed the terminal of the flight so, i needed a passport in the end, so impossible for me to take the plane. I had to buy another for the same day very espensive. So very stressful experience and really pissed about this kind of behaviour
Flight was delayed 2 hours no information given at boarding gate,
Plane was late, boarding was cumbersome, luggage missing and no communication. Waited 1 h for luggage and no one to tell passengers the luggage was missing. After one hour we were told that Ryan Air captain knew all along that luggage was missing and decided not to tell us. Priceless
Liebe Leute von Kayak, warum haben sie mir einen E-Mail gesendet, dass ich selbst einchecken soll bei Ryanair? Ich habe mich 3 Stunden am PC die Haare ausgerissen, da es gar nicht möglich war. Ich musste sehr mühsam Kiwi .com kontaktieren, bis sie mir erklärt haben, dass sie für mich einchecken und mir die Bord Karten senden. Dazu den Ausdruck von den Bordkarten ging nicht zu lesen am scan automatico am Flughafen, musste am Ryanair Schalter nochmals sie ausdrucken lassen. Dann hatte der erste Flug 7O min. Verspätung und ich habe in letzter Minute die Verbindung erwischt. Aber Ende gut, alles gut
The landing was awful and the plane wasn't ready when we arrived so there was a lot of waiting around on the tarmac outside the plane.
This company for nobody sending the invoice.This is tottaly wrong
Smooth and on time. All perfect!
There were some individuals not using face masks properly (being almost all the time without them) and the cabin crew did not alert them at all.
das Boarding war zu langwierig, besser nach Sitzreihen. viel platz und super pünktlich
Negativ: "Pünktlich ankommen"
Negativ: "Food and drinks for free"
Positiv: "crew war gut Sitz bequem Vorteil ist reservierung"
Negativ: "check in online hat über 2 tage hinweg nicht funktioniert ... beim check in am ryan air schalter wollte uns der mitarbeiter 55€ gebühr pro person verrechnen ... nach längerer diskussion hat eine nette kollegin eine kostenlose möglichkeit für uns gefunden."
Positiv: "On time no depay. Peacefully flight"
Negativ: "Price of ticket"
Negativ: "Bags were soaken wet at arrival"
Positiv: "All cood and grow its fantastic"
Negativ: "Keine über 24 Stunden Verspätung! Bessere Kommunikation seitens Ryanair über den Verlauf."
Positiv: "Nicht viel"
Negativ: "Die Landung, sehr stark aufgesetzt beim Landen"
Positiv: "Flight was on time."
Negativ: "Pretty much everything. Another uncomfortable flying bus charging you for everything they can charge. Flying is absolutely awful these days."
Positiv: "Fast process when we landed and staff were really good - patient and friendly (on the flight)"
Negativ: "Priority queue was the longest! Had to help mother with baby and pram down stairs to bus for flight. Feel they should have been given help and real priority"
Negativ: "Wir hätten in Frankfurt landen können, statt Frankfurt Hahn."
Positiv: "Flug war pünktlich."
Negativ: "Gepäckbuchung bei momondo war so unübersichtlich, dass eines für den Hinflug fehlte. Zum Glück habe ich das vorher gemerkt, musste aber es teurer bei Ryanair nachbuchen. Das Boarding wurde so früh angesetzt, dass alle Passagiere 30 Minuten auf engem Raum standen, obwohl direkt hinter uns die Sitze des Wartebereichs waren. Trotz eines freien Platzes neben mir wurde meine Frau aufgefordert, auf ihren Platz zurück zu kehren wegen der Balance des Flugzeugs. Als wäre es eine Chesna. Wenn sie wenigstens ehrlich gewesen wären, dass sie uns erziehen wollen die Sitzplatzreservierung zu kaufen."
Positiv: "Atraso del vuelo"
Positiv: "Die Crew war sehr nett"
Negativ: "Leider FlugVerspätung und essen überteuert"
Negativ: "Die Besatzung wirkte ziemlich genervt und war nicht besonders freundlich. Der Flug ging erst eine Stunde später"
Positiv: "We made the flight!!"
Negativ: "Notification of which Gate!! All the steps Down to the tarmac then up the plane steps!!! Priority- didn't seem to mean anything- everybody boarded the same!! The Cabin crew- Rushed announcements!! And worked as I feel robots!! But definitely got Value for Money!!!"
Positiv: "Nette Besatzung, schnelles Boarding, komfortabler Flug."
Negativ: "Wasser sollte es immer! Umsonst geben. Ist aber ein allgemeines Problem und bei keiner Airline der Fall."
Negativ: "Boarding 40 minutes delayed"
Positiv: "Schlichtweg nichts!"
Negativ: "Schreckliche Erfahrung, wie immer mit Ryanair! Flug natürlich total verspätet, es wird über Lautsprecher angekündigt das das Gate schließt, obwohl noch lange kein Flugzeug kommt, keinerlei Informationen durch das vollkommen überforderte und inkompetente lustlose Personal. Keinesfalls empfehlenswert, lieber etwas mehr ausgeben und eine anständige Airline nehmen"
Positiv: "On time, quick boarding. Comfortable flight"
Negativ: "No air bridges"
Negativ: "Airport security"
Positiv: "Crew were friendly and did their best in a bad situation"
Negativ: "Flight was delayed. Gate was disorganised, like hearding cats and the poor crew were missing essentials from their food and beverage carts. Like milk for their coffee."
Positiv: "neune maschine pünktlich angekommen"
Negativ: "gute preis leistung"
Positiv: "In Bergamo gab es 30 Minuten Wartezeit nach dem Einchecken - für Leute mit Knieproblemen eine Strapaze,"
Negativ: "Siehe oben: Kostenloses buchen der Bordkarten führte zu 2 Mittelplätzen in verschiedenen Reihen."
Positiv: "Der Flugkapitän informierte zeitnah. Der Flug war ruhig und ohne größere Vorkommnisse."
Negativ: "Der Flug hatte leider mehr als 2 Stunden Verspätung und man erhielt vom Bodenpersonal hierzu keine Info (ohne Aufforderung)"
Negativ: "Richtig schlecht, 1h Verspätung. Dazu kommt das die Boarding Crew mehr Party gemacht hat als aufmerksam zu sein."
Negativ: "Der Flug hatte Verspätung. Andere Fluggäste, die die Reise als Partyausflug sahen, haben den ganzen Flieger genervt und wurden nicht in die Schranken gewiesen. Beinfreiheit im Flugzeug ist nicht gegeben."
Negativ: "Streik von Ryanair war nicht absehbar ob der Flug geht oder nicht ...meidet diese airline"
Positiv: "Super helpful employee at check-in in the Beauvais airport in Paris. Friendly Staff on board - service with a smile. Comfortable seats."
Negativ: "You have to pay twice the amount for bags at the airport but one is aware of it. Best to know how many bags you will check in and be prepared before hand."
Positiv: "Overall an uneventful flight"
Negativ: "Delayed flight again. Ryanair evening flights keep getting delayed, so you end up missing the last train."
Positiv: "I actually received my checked bag on the other side, so that's good."
Negativ: "Positively, unimaginably unenjoyable in every other way."
Positiv: "Das Personal und der Pilot haben sich Mühe gegeben."
Negativ: "Wir sind fast 2std. später gestartet."
Positiv: "Im Gegensatz zum Flughafen Berlin/Schönefeld sehr gute Informationen zum Boarding am Flughafen Köln/Bonn. Auch im Flieger wurden Informationen auf Deutsch gut verständlich vermittelt. Dies geschah auf dem Hinflug nicht! Ansonsten waren die Ansprachen vom Flugkapitän bzw. Crew über die Lautsprecher schwer zu verstehen. Die Rückenlehne der Sitze ist nicht verstellbar und damit ist der Sitzkomfort unbequem."
Positiv: "Sehr aufmerksameFlugbegleitern. Infos zum Flug vom Flugkapitän."
Negativ: "Immer ein paar stressende Mitflieger Gutes Management vom Personal."
Positiv: "wieder 1,5 Stunden Verspätung. Schlechtes Info Management"