My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
It would have been better if I received the right ticket for my flight as I was sold a ticket for a flight that did not existed. Had to wait 3 hours for new ticket to be issued and then to find out they messed up my return flight I'm still trying to get it corrected. Totally F**ked up trip!!!!!!
the biggest disappointments was, we were not informed of all the information we need, on our scheduled trip coming back to US.. We've tried a lot of times calling and send an email asking about any procedures that we might need to know upon our return trip, but unfortunately there was no response either at all. then came the horrific day of our return trip to US. after an hour and a half being in the long line, we are surprised when one of the airline staff announce that we need to prepare all documents needed including ANTIGEN TEST. This was the start of our horrific experience on that day. Were told different information from other sources, but heard nothing from JAL, as mentioned earlier that we tried calling them to ask for any info for our flight. Long story short as a result of this horrific misfortune caused by this airline, aside from the unexpected huge expenses that we incurred, as of this moment this problem is not yet resolve as we called them letting them of the situation happened to us in our recent Manila trip going to Seattle May 31, 2022.
Highly efficient and great service
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
They are all good,but can’t compare with Japanese airlines
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
Negativ: "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
Positiv: "The seat was comfortable, the food was delicious and the aircraft was clean."
Negativ: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Negativ: "Connection time at Narita is too long"
Positiv: "Love everything"
Negativ: "Boarding took forever and flight was delayed"
Positiv: "The crew amazing. Food was great"
Negativ: "JAL LAX Ground staff. Not helpful."
Positiv: "The crews were very kind and helpful."
Positiv: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Negativ: "Almost missed my flight - they could not locate me as a ticketed passenger"
Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."
Positiv: "Service was excellent and seats were comfortable."
Positiv: "Good service. Flight went off without a problem."
Positiv: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Negativ: "Not applicable"
Positiv: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Positiv: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Negativ: "Bad seat near bathroom. Smelled like pee entire trip"
Positiv: "Riding on the 787 was superb."
Positiv: "The staff were awesome. The facilities were good."
Positiv: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Positiv: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Negativ: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Positiv: "Food and entertainment was good."
Negativ: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Positiv: "The crew were very polite"
Negativ: "No choice of menu and films only very limited choice."
Negativ: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Negativ: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Positiv: "Great meal compared to other local airlines. Comfortable."
Positiv: "Cabin staff. Special meal. Cleanliness."
Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."
Negativ: "Didn't get to go. Thanks for selling me worthless insurance."
Positiv: "Food & entertainment"
Positiv: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Positiv: "The service on this flight was excellent.First class service in the economy section."
Positiv: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Negativ: "Nothing! No complaints here"
Positiv: "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
Negativ: "Same thing as above"
Positiv: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Positiv: "Roominess of economy seats."
Negativ: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Positiv: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Negativ: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Positiv: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Negativ: "Not a darn thing...."
Positiv: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
Positiv: "The airplane was quite and clean and the crew were helpful"
Negativ: "Some items were not new and not in a good shape like the headphones and the pillows. The crew didn't pickup the plates after we finished our meal"
Positiv: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Negativ: "The space is really tiny. The screen also tiny."
Positiv: "Crew was friendly, eager to help. Flight arrived on time."
Negativ: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Negativ: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Negativ: "On time and comfortable"
Positiv: "Time is good."
Negativ: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Negativ: "Mid night snack can be improved, it’s too small a portion."
Positiv: "Well maintained plane, nice staff and over very comfortable."
Negativ: "The wifi worked only 1 hr of the 3 hrs I bought"
Negativ: "Add a low carb meal option"
Negativ: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Positiv: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Positiv: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Negativ: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Positiv: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Negativ: "Not much"
Positiv: "Crew was good"
Negativ: "The way they board"
Negativ: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Positiv: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Negativ: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"
Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."
Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"
Positiv: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Negativ: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Positiv: "Their service"
Positiv: "Staff and crew and food!"
Negativ: "We could not check in online. This was frustrating and we do not know why?"
Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"
Negativ: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Positiv: "Good service"
Negativ: "baggage was broken."
Positiv: "The staff is very nice."
Negativ: "The exonomy seats."
Positiv: "They came around often to see if we needed water or anything. Food was good."
Negativ: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Positiv: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Negativ: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Negativ: "The seat in this airplane was downright uncomfortable."
Positiv: "The staff was so friendly, attentive, helpful and pleasant!"
Negativ: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Positiv: "Everything excellent"
Negativ: "Food needs improvement"
Positiv: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Positiv: "Very comfortable plane and excellent service."
Positiv: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Negativ: "Not much of a choice when it came to films"
Positiv: "Friendly flight attendants, clean toilets"
Negativ: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Negativ: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Positiv: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Positiv: "Generally the fligt was wonderful."
Negativ: "Of course I had a correct USB cable for i ad, I can not chage it."
Positiv: "Food was great!"
Negativ: "The Japanese crew were not very good at English!"
Positiv: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Negativ: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Positiv: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Positiv: "Good food and service"
Negativ: "Delay too much time"
Positiv: "Polite attendants"
Negativ: "small leg room......"
Positiv: "The stewardesses were always smiling and very engaging!"
Positiv: "very comfy, great ground handling crew"
Positiv: "Great service and great food"
Negativ: "No complaints from me"
Positiv: "It was an awesome flight, very nice and great service,"
Positiv: "Upgraded to better seating room without request!"
Positiv: "Crew were great"
Negativ: "More food option"
Negativ: "There was absolutely no wifi even though it was advertised as a flight with wifi. Would not have minded if it was a short flight, however, flying from Asia to North America is always a long flight."
Positiv: "The price was right. We arrived on time."
Negativ: "On a 17 hour flight, people need water, and getting that from the flight crew wasn't easy. They were rushed, unpleasant, and the food was worse than I've seen on a plane in years. The entertainment system too, was very old and lacking compared to newer systems."
Negativ: "Flight delays is never appreciated."
Positiv: "Seats are comfy"
Negativ: "Food is the worst out of many other airlines"
Positiv: "Quality of food was good"
Positiv: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Negativ: "Better food options. There was reduced options due to strike, but the food quality was not good."
Positiv: "The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent."
Negativ: "The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options."
Negativ: "I can’t think of anything"
Positiv: "Crew is very friendly! And overall plane was clean."
Negativ: "Better control of rude/upsetting passengers around."
Positiv: "Checked and arranged seating accordingly."
Negativ: "Crews could've been more friendlier and accommodating."
Positiv: "Comfortable and excellent hospitality."
Negativ: "Food needs to be improved. Other than that excellent travel experience."
Negativ: "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Positiv: "Perfect Landing."
Positiv: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Positiv: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Positiv: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."
Positiv: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Positiv: "Great friendly and efficient service! Very lovely hostesses"
Positiv: "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
Negativ: "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
Positiv: "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
Negativ: "Can't think of anything. Trip was pretty nice."
Positiv: "Movie on board is good"
Negativ: "Food not so nice"
Positiv: "Veggie food delicious"
Positiv: "Everything is perfect"
Positiv: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Negativ: "We like every thing about Evaair"
Negativ: "the boarding was a mess because there are two very close schedules in 12am"
Positiv: "Fantastic cabin crew as always with Eva air"
Negativ: "Uncomfortable tight narrow seats"
Negativ: "The flight has too much turbulences."
Positiv: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Negativ: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Positiv: "The seats,movies and food"
Positiv: "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
Negativ: "Entertainment choices were too few, and there were only a few newly released movies."
Positiv: "Staff was very helpful. They went above and beyond."
Negativ: "the food was a shame"
Positiv: "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
Negativ: "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
Positiv: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Negativ: "Cold personality of flight attendants"
Positiv: "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
Positiv: "The service is good!!!"
Positiv: "Good entertainment options"
Negativ: "The man next to me took up a lot of room with his arms."
Positiv: "Rude passengers refusing to raise recline chairs"
Negativ: "Food was not of quality"
Positiv: "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
Negativ: "delay for more than one hour from jfk airport"
Negativ: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Negativ: "Too long. No ones fault."
Positiv: "organization ans timely process on the check in counter on forward"
Negativ: "the gate announcements not very clear."
Positiv: "The ground steward in LAX attended to our needs. He was cheerful and made us feel welcome."
Negativ: "The service on both flights, from LAX to Taipei and from Taipei to Manila. The flight attendants need to smile more often. They look so serious, especially when you ask them for something."
Positiv: "Good service food was okay for a short trip"
Negativ: "No comments"
Positiv: "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
Negativ: "Hard to ask for more spacious seating but I will."
Positiv: "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
Negativ: "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
Positiv: "The seat supper comfort and landing very smooth"
Positiv: "Crew was very accomedating and friendly"
Negativ: "Good news they have a MENU for the people"
Positiv: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Negativ: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Negativ: "Couldn’t fault anything"
Positiv: "Like the seats, in flight entertainment and in flight staff are friendly."
Negativ: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
Positiv: "The flight was fine. Everything went smoothly."
Negativ: "I was not allowed to recline my seat because the person behind me did not want me to recline."
Positiv: "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
Negativ: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Negativ: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
Negativ: "Smell was so bad during flight"
Positiv: "Living in novotel while staying in Taipei"
Negativ: "stuck in Taipei"
Negativ: "Essen ist super und ich bin noch mit einer 747-400 geflogen und das Flugzeug ist sehr gut"
Positiv: "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
Negativ: "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
Positiv: "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
Negativ: "Totally cramped in."
Positiv: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Negativ: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
Positiv: "Entertainment device is updated and good"
Negativ: "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
Positiv: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Positiv: "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
Negativ: "A change of snack for to and fro journey would be good."
Negativ: "the food to much asian"
Negativ: "Everything was a joke to a West standard"
Negativ: "Lack of movie selection"
Positiv: "Over all a good flight experience. Would use them again"
Positiv: "Everything! Well organized boarding procedure (but it helps when the other passengers are well mannered, unlike flying in the USA) and started boarding EXACTLY the time they stated on the notice boards. Friendly crew and very helpful! Tasty meal albeit a bit lean on offerings on the tray."
Negativ: "Food selection could better. Also hotter (warmed Or cooked more)"
Positiv: "Everything went fine"
Negativ: "None. Business is good!"
Positiv: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Positiv: "Better couch legroom than any of the US carries I have flown overseas. Newer plane and attentive flight crew. There was a decent movie and entertainment selection and the meals were reasonably good. Crew was very attentive to keeping the bathrooms clean, which on a long flight is a very nice. Checking staff in Los Angeles to insuring the comfort of a taller customer was excellent."
Negativ: "Flight delays, but they where at the gate to insure I made my connection."
Positiv: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Negativ: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Positiv: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Negativ: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Negativ: "Warm wash cloth must not be eliminated especially for long flights. I was not able to charge my phone since the outlet was non-functional. The flight experience wasn't that bad with the budget price of the ticket. Over-all it was okay."
Negativ: "Originating flight in Manila to Taipei to connect to our SFO flight was cancelled late in Manila due to 'technical' issues (waiting in terminal, 4 hours past scheduled departure, which meant missing our connection to SFO), and the ensuing parade through having to stay in Manila overnight (on CA's dime, plus food), then rushed back to the airport the following morning (very short notice), then to have to wait again as CA figured out how to get a previously scheduled flight into the flight plan management systems, and obviously without a proper method to coordinate this sort of thing - ultimately all of this lack of 'control' over their situation, lead to a feeling that China Airlines does not know how to contend with interruptions, or how to make their customers feel informed so that they may be more understanding. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers). Bad image CA, bad image."
Positiv: "Crew was very efficient with great customer service"
Negativ: "Food was awful. Would bring my own food on future flights"
Positiv: "Efficient, affordable"
Negativ: "Food not the best but it's okay"
Positiv: "Not much. I would have liked a chance to request food to reflect my religious needs."
Negativ: "No fish or vegetable options on Good Friday. Late boarding. Entertainment system had poor options and did not work."
Positiv: "Airplanes are fairly new. Everything seemed fairly clean. Movie choices were good. The staff was really accommodating and friendly."
Negativ: "Narrow seats in Economy. With every move, I had to be careful not to disturb the person next to me. I am a fairly skinny guy. This was quite challenging when I tried to eat. It was too easy to trigger the flight-attendant call button by accident with the touch screen. The icon is not really obvious and it is close to the screen on and off icon."
Positiv: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Negativ: "Nothing was bad. Great flight/plane and crew."
Positiv: "Great atmosphere on the plane and very clean."
Negativ: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Positiv: "Never rebooted entertainment after it shut off until we were ready to land and left it in boarding mode"
Positiv: "The staff on this leg of the flight was very nice, however, the next leg they were very rude."
Negativ: "It was way too hot on the flight and the smell was very unpleasant. The seats were too close together."
Positiv: "I had to make an emergency trip back home ASAP, and China Airlines had the best schedule. It was my first time flying with them, and I was not sure what to expect. Some quick research about safety and traveler experiences - indicated it would be a reasonably safe and comfortable flight. It was - good seats, smooth takeoff and landing, diligent attendants, and meal service was decent (for example - on par with KLM, better presentation than Air India, not as good as Qatar or ANA). I would consider flying with them again."
Negativ: "Lunch meal was a rice/chicken/vegetable/thick sauce micture. Decent, but I was a bit put-off by the soupy rice. Perhaps because I had the congee for the breakfast meal, and had had enough of rice porridge texture."
Positiv: "Good flight crew"
Negativ: "Hard to understand English and didn't exert enough effort to let the connecting flight wait for 5 mins. Had to extend half a day doing nothing in the airport instead."
Positiv: "Flight attendants was prompt and courteous."
Negativ: "Food was okay."
Positiv: "On time, friendly people, airplane not too crowded, vegetarian food was good, luggage unloaded quickly so little waiting upon arrival in Taiwan."
Negativ: "Carry on luggage weighed 9 Kg and they told me I had to remove some things. Suitcase was standard carry-on size, fit well into the display frame. I had plenty of room in the two checked in bags but they had already been processed and moved out on the conveyer belt. Never heard of such as small allowance for carry-on luggage, at least on Delta, United and the other airlines I generally fly. My impression was that this rule was not much enforced since I saw many carry-on bags bigger than mine and judging by the effort I saw when people put them overhead, they likely were heavier than mine."
Positiv: "Cheap but much better than the Southern China airlines trip we took a couple of years ago. Airbus entertainment system worked, meals were hot, tea and beer flowed freely, seats were packed but not as tightly, restrooms stayed clean. Sit on the right side to enjoy views of Alaska and Japan coastlines and twilight fishing vessels."
Negativ: "Would be nice to have pan/tilt/zoom on the front/down exterior camera feeds."
Einfach TOP! Service und Qualität werden großgeschrieben..und in BLOCKSCHRIFT 😉✔️
Unterhaltung könnte besser sein
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
Negativ: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Negativ: "Everything is Good."
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Positiv: "Sehr gut"
Negativ: "Alles ok"
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen."
Negativ: "Relativ altes Flugzeug ohne nennenswerte Ausstattung war für den kurzen Flug von 2 Stunden gerade so Ok. Keine individuellen Bildschirme. Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein."
Positiv: "Hatte einen Comfort Sitz und konnte zum ersten Mal meine Beine im Flieger gut unterbringen."
Negativ: "Leider kein Veganes Essen"
Positiv: "-Flight staff -Flight entertainment"
Negativ: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Negativ: "At Tashkent Turkish air had no personnel to resolve problems. Our luggage was very damaged and after waiting for almost an hour, we had to leave the airport"
Negativ: "Mannschaft ok, Technik veraltet"
Positiv: "Leider war mein fernsehrbildschirm beschädigt"
Positiv: "Flugpersonal hilfsbereit, Essen gut!"
Negativ: "ENGE SITZE, Unterhaltungs-Angebot an meinem Sitz relativ instabil (stürzte zweimal ab), außerdem keine Fluginfos zu sehen, da Bildschirm zu schmal... Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten. Boarding könnte schneller gehen, wenn man die Sitzreihen aufteilen würde nach Reihen."
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Positiv: "Crew were so patient"
Negativ: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Positiv: "Crew was very kind"
Negativ: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Positiv: "Turkish Airlines ist pünktlich, hat tolles Essen, Beinfreiheit und fast alle Flugzeuge sind neu. Natürlich ist die Besatzung überaus Gastfreundlich und stets bemüht besten Service zu bieten."
Negativ: "Nichts zu beanstanden."
Positiv: "Turkish airlines gibt sich Mühe, in Economy an Business Class Standards heran zu kommen. Rosen auf der Toilette, Speisekarte, viele Filme und Musik zur Auswahl... Leider bleibt der Platz aber doch eingeengt, und die Sitze eng. Aber der Preis ist gut! Ich kann Türkisch Airlines nur empfehlen."
Negativ: "Same problem as the first segment (see above)"
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Ich bin zum ersten Mal mit Türkisch Airlines geflogen und war sehr positiv überrascht,ich fand es um Längen besser als mit LH. Immer wieder sehr gern......"
Positiv: "Toouch screen yeaaa :-)"
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience. However we were not given priority boarding at Istanbul and then had to wait in the cold corridor until allowed onto the aircraft."
Negativ: "Good food"
Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"
Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."
Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"
Positiv: "Flottes Boarding, gutes Essen, gute Auswahl an Getränken"
Negativ: "Sitz 1D hat keine Staumöglichkeit oberhalb des Sitzes, man muss weiter weg verstauen"
Positiv: "Sehr gute Auswahl an Speisen und Getränken, komfortabler Sitz 1E"
Negativ: "Keine Brücke ins Flugzeug, mussten etwa 20 Minuten im kalten Bus warten, bis wir an Bord gehen konnten."
Positiv: "Insgesamt sehr angenehmer Flug"
Negativ: "Von 4 Flügen waren ABSOLUT ALLE Flüge überbucht und es war nicht sicher das man mitfliegt! Zudem musste deshalb im Zwischenflughafen jedesmal der Checkin aufgesucht werden (OHNE zu wissen ob man weitekommt) und wegen Verspätung der ersten Maschine war ein rechtzeitiges erreichen des zweiten Fluges ohne massives vordrängeln in den langen Warteschlangen gar nicht möglich! Der Anschlussflug konnte nur durch eine sehr sportliche Leistung (Langes Rennnen) erreicht werden"
Positiv: "Gutes Essen"
Negativ: "Verspätete Ankunft"
Positiv: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."
Positiv: "75 Minuten Verspätung beim Start und dann noch mal 60 Rotieren über Istanbul. Zur "Belohnung" dann kein Flugsteig sondern nochmal 15 Minuten im total überfüllten Bus!"
Negativ: "Essen okay, aber weit unter Turkish Airlines Standard."
Positiv: "Das war ein sehr angenehmer Flug. Das Flugzeug bietet genug Bein Freiheit und das Personal ist sehr freundlich. Allen in allem bin ich gern mit Türkisch Airlines geflogen und würde es auch gern wieder tun. Danke"