Positiv: "I made it to my destination"
Negativ: "I have never got in almost 13 hours of flight and was not even offered glass of water or any food!!! Norwegian flights are not providing any beverages or food and when I asked they told me I should have added food options on my booking???? That’s the most unbelievably weirdest and inhuman flight I have ever took. Will definitely make sure not to do same mistake ever again!"
Negativ: "Verspätung um 3,20Std,,,"
Positiv: "Ich habe winter schnellsten Flug. Dankeschön"
Positiv: "great new aircrafts"
Positiv: "Worst travel experience of my life"
Positiv: "I liked nothing."
Negativ: "The flight was cancelled 22 hours before take off. There was an email sent to notify me. No text message or phone call; has I not checked my email I would have shown up at the airport with no flight. I tried to call their customer service and was out in hold for over an hour with no resolution."
Negativ: "Tickets showed checked in luggage only on one way not when flying back. Felt like I was tricked into buying these tickets."
Positiv: "Didn’t make the flight"
Negativ: "I came in from a connecting flight that was slightly delayed and got to check in 55 minutes before take off but the checkin counter had just closed and they wouldn’t let us get on the flight, and I was traveling with my toddler. Norwegian wouldn’t offer any help because we were too late they said."
Positiv: "Good entertainment. And I had surprise food ordered for me."
Negativ: "Was transferring from another Norwegian flight from Copenhagen to Oslo, and never have me the opportunity to check my bag before getting to the gate and having to pay a huge overweight fee on my carry-ons"
Positiv: "Crew was good."
Negativ: "Better if they give at least snacks and drinks. Other airlines give you food. Luggage was way expensive 90$ per person? Too much. Other airlines they only charge 60$."
Negativ: "We didn't prepay for the flight meals, but that meant that if we wanted literally anything, a water/coffee/etc it was extra and had to be ordered from our touchscreen, even if a crew member was outside our row with the beverage cart serving other passengers, so it's not just paying for a meal."
Positiv: "I paid 80 euros to reserve seats A and C. It worked. No one was in seat B so good trip."
Negativ: "Made you pay for everything. Not even free water or coffee."
Negativ: "Not having to ask for headphones and wider variety of movies"
Positiv: "The price."
Negativ: "Everything. The service overall is terrible. Experience was nothing to write home about. The attitude of the cabin crew / flight attendants have to be one of the worst in the industry. You get what you pay for."
Positiv: "My JetBlue connection was delayed over 6 hours and I missed this connection and had to rebook an alternative. Norwegian was helpful online chat and via phone with rebook options. Jet blue was terrible every step of the way"
Negativ: "Any other airline from Maine!"
Positiv: "The comfort of the premium seats"
Negativ: "Unable to order still water through their tablet system, it says water was unavailable , so we kept having to go up and ask staff. I mentioned it to the staff and he said I had to order it through the tablet but then I mentioned it was broken. Still he didn't have the sense to followup to see how he could rectify it. They gave us a cup at a time and didn't ask if we wanted larger portions."
Negativ: "25 Minuten Verspätung..."
Negativ: "Flug war 2,5h zu spät, daraufhin habe ich an Weihnachten 2 Züge verpasst und war erst spät nachts bei meiner Familie"
Positiv: "Der Flug war einwandfrei ohne größere Verzögerung."
Negativ: "Berlin Schönefeld Flughafen ist ziemlich in die Jahre gekommen"
Negativ: "I didn’t know I had to pre-order my meals. Also, the entertainment selection was very limited."
Positiv: "No delay leaving Madrid and the check in very organized."
Negativ: "Getting to NY we have to taxi for one hour"
Positiv: "Ich habe eigentlich keine Ansprüche für so einen kurzen Flug und somit alles okay, bequeme Sitze!"
Negativ: "Nichts spezielles zu bemängeln. War alles in Ordnung"
Positiv: "Sehr bequemes Flugzeug (Dreamliner) mit moderner Unterhaltungsanlage. Gute Auswahl an filmen."
Negativ: "Zu wenig gratis Wasser wurde verteilt. Mahlzeiten überteuert aber dafür das Ticket günstig"
Negativ: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Positiv: "Alles reibungslos abgelaufen von Anfang bis Ende wie man sich es vorstellt"
Positiv: "nichts besonderes Gratis Internet (langsam)"
Negativ: "Die Gepäckregelung. Wir hatten 6 x 20 kg, aber jeder Koffer musste unter 20 kg sein. D.h. wir durften nicht 6 Stück mit insgesamt 120 kg mitnehmen. Das ist sehr lästig, so umzupacken."
Positiv: "Hätte man nicht noch ein Gepäckstück im bereits fertig belandenen Flugzeug wieder rausfischen müssen, wäre alles bestens gewesen. Einchecken, Gepäckaufgabe schnell und problemlos in Oslo am Automaten, rechtzeitiges Boarding, Service wie bei einer Low-Cost-Airline zu erwarten. Sitzabstände gut."
Positiv: "Great plane and crew. More than I expected"
Negativ: "Norwegian airlines handling of their 3 hour delay and subsequent missing of connection flight."
Positiv: "Elegantes Boarding wie immer. Personal sehr zuvorkommend"
Negativ: "Leider verspätet, wifi ging nicht und wir landeten am internationalen Terminal. Unnötig."
Negativ: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."
Positiv: "Flug war pünktlich, Boden- und Kabinenpersonal vorbildlich"
Negativ: "Fast Track funktionierte erst nicht, aber Personal war freundlich und ich musste nicht mit 200 Urlaubern durch den Scanner"
Positiv: "Quality of aircraft Polite Security questioning at stockholm airport"
Negativ: "Impolite Attitude of one of the more senior inflight atendent. Other younger attendent was nice and helpful."
Negativ: "The seats are wider than coach and you have more leg room but they aren't very comfortable. No back support and I felt like I was always sliding off my seat. My footrest didn't work properly, and my husband's didn't work at all on the flight to Norway. The food was limited and really bad. In fact, my husband got sick from the chicken he ate, and the steak I got was like a grey eraser. I took one bite and threw the rest away. They didn't have enough food to offer me something else (remember, this is premium economy), and the flight attendant was irritated and short with me. They don't have any pillows on the flight and the "blanket" they give you is basically a sheet folded in two sewn together, and doesn't keep you warm at all. I felt like I was on a discount airline, but I didn't get the discount! I will not fly with Norwegian again."
Positiv: "We had a 4 hour delay due to mechanical difficulties with our first plane. I get it, it happens. But the delay was not communicated for a while, even though the departure board was showing it. When it was announced, no one from Norwegian was there, just airport personnel and they did what they could. Once the plane did arrive it took forever for them to allow us to board. In the air the flight was fine. Cramped seating for sure, but that is to be expected. The in-flight movies were slim picking, especially for a 8 hour flight, and the food was ok for what it was. Overall, not an enjoyable experience but that was you get with discount flights."
Positiv: "The flight got us home"
Negativ: "Meals and DRINKS were not included when you purchase your ticket via third party. Says there’s WiFi on the plane but none was available. We were super late to board and when we finally did it was complete chaos. They disregarded boarding groups and it was every man for himself. The crew were meh. Since they don’t have to hand out drinks and food to everyone, there’s very little interaction. I’ve flown discounted airlines before and this was hands down the worst."
Positiv: "The seat was comfortable and reclined."
Negativ: "We were not offered water at all during the 9 hour flight. The TV did not work. The crew never came around for trash! It was on the floor and in the seat back pouches. There were only two menus for the whole plane."
Positiv: "Premium Flex is well worth the money. Think of it as above economy but below business class. Food was above average on our return flight. Staff were very responsive bringing ordered food and drink items."
Positiv: "Food was ok and staff was friendly."
Negativ: "I booked an isle seat, however it was switched to a middle seat without my knowledge. I was not informed that movies/entertainment could only be accessed from United app on my phone, so I didn't bring my phone charger with me. Seats were quite uncomfortable."
Positiv: "Comfortable seats."
Negativ: "I checked 1bag. They lost it. They can’t find it. That’s spoiling the trip."
Negativ: "Giving out water should be free!"
Positiv: "Nice newer plane comfortable ride. Great staff on the plane."
Negativ: "Flew Norwegian air on two consecutive flights. Both were late arrivals."
Positiv: "New Dreamliner planes. Quiet and seats not yet worn out."
Negativ: "Don't bother buying a meal. Much too small for the price. Doesn't include any bread or butter."
Negativ: "Two cancelled flights and one 4 hour delayed departure"
Positiv: "Barcelona didn't tell us our flight was delayed until an hour after we were supposed to take off. At least have the decency to let us know in case we have to make other plans."
Positiv: "Great leg room considering it's a short flight."
Negativ: "Rude staff."
Positiv: "Just all in all, a really decent flight. The airplane was clean and tidy, staff were polite and I was really impressed with the free wifi. The flight was comfortable and I was able to get a little power nap in before we landed!"
Positiv: "Norwegian is bare bones, but this flight on the Dreamliner is very comfortable. It ‘helped’ that the delay meant lots of people cancelled and there was a lot of spare space on board."
Negativ: "It’s a long flight with no drinks... but with Norwegian you know what you sign up for! Water is $3. The 5 hour delay left something to be desired, but Norwegian texted me early so I knew not to head to the airport."
Positiv: "the fact that Norwegian Air has great service to KRK"
Positiv: "Norwegian airlines is amazing. Flight from London to seattle on the new 787 was so comfortable. Norwegian air runs a well run, clean, accommodating airlines. The food was good and the service excellent. The selection of movies want that great. It was either kids or violence. But over all loved the flight. Will definitely fly norwegian air again"
Negativ: "Better selection of movies. Something between animated and violence"