Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Over 3 hours of delay without any assistance from klm
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
They canceled our flights but the flight went on anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Positiv: "Food was great, enjoyed watching videos, staff very profession and friendly."
Negativ: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Just as I expected. And I made my last connection easily."
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Food and service"
Negativ: "Working wifi would be good. Better A/C. More comfortable seats"
Positiv: "Great plane and staff"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "No delay and nice staff"
Positiv: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Negativ: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Positiv: "General flight journey"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Entertainment was amazing"
Negativ: "Seats a bit hard"
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Negativ: "alles gut"
Positiv: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Positiv: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Negativ: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Positiv: "Smooth flight."
Negativ: "Seat a little cramped."
Positiv: "The constant smile conferred by flight attendants through the entire flight."
Negativ: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Negativ: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Positiv: "Staff very pleasant"
Negativ: "Evening snack was not the greatest breakfast was pretty food"
Positiv: "Time and Good clean place.. in This case airpöane.."
Negativ: "It was not entreteiment st all"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "The entertainment options were good."
Positiv: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Negativ: "That it didn’t happen."
Positiv: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Positiv: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Negativ: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Positiv: "How great everyone was and smooth sailing."
Negativ: "Made sure the flight was not over booked."
Positiv: "It was a decent train ride."
Negativ: "Stating it’s a train from the beginning and not having to go from one train station to another."
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Positiv: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Nice and attentive crew."
Negativ: "Seats not comfortable in premier economy."
Negativ: "Flight was delayed"
Positiv: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Negativ: "For me this part is not applicable"
Positiv: "Entertainment system failed repeatedly."
Negativ: "Entertainment system failed repeatedly."
Positiv: "Crew very professional"
Negativ: "Boarding was a little confusing"
Positiv: "Crew was solicitous."
Negativ: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Good crew, as usual with Air France."
Negativ: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Positiv: "The crew was wonderful. We were in business class which was modest but comfortable."
Negativ: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Negativ: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Negativ: "Everything very good"
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Very little"
Negativ: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Negativ: "They lost my luggage :("
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Negativ: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Positiv: "Flight crew, pilot,food and entertainment options were great"
Negativ: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Negativ: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Positiv: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Modern aircraft with power, big screens etc"
Negativ: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Positiv: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Negativ: "Business class seats weren’t comfortable and too narrow no entertainment."
Positiv: "The free glass of red wine when the plane finally took off."
Negativ: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Negativ: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Positiv: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Negativ: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
The price but the service was poor and the staff was very rough and unfriendly.
Negativ: "Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!"
Negativ: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company."
Positiv: "Die Crew war aufmerksam, trotz der kurzen Flugzeit."
Negativ: "Die Sitze waren sehr eng..."
Positiv: "Crew war aufmerksam, trotz kurzer Flugdauer"
Negativ: "Die Sitze waren sehr eng..."
Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Die unerwartete Verzögerung in Warschau von fast 4 Stunden ohne Erklärungen wann und ob der Flug nach Chicago stattfindet war absolut unangenehm und NICHT OK"
Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Daß nach der Ankunft in Warschau weder Information über die Verzögerung es Weiterflugs nach Chicago gegeben wurden noch den Grund noch irgendeine Indikation wann der Verbindungsflug statt findet"
Negativ: "Deleyed. I got stranded in Warsaw with no possible connection. Transfer desk doesn’t work. 1 person for 67 people in the queue. Welcome to Poland a Third World Country"
Negativ: "Boarding at LAX was one hour late. And the lines were chaotic and very disorganized."
Negativ: "Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot"
Positiv: "Had premium seat. But since you drive with the bus to the airplane you are mixed up with economy for boarding."
Positiv: "Did not like barking dog behind me, at all!"
Negativ: "Food was bad, by far the worst I had ever eaten."
Negativ: "The flight was delayed for other travelers but that caused me to miss my driver"
Positiv: "Nothing in particular."
Negativ: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."
Negativ: "Bathrooms smelled and dirty and not functioning"
Negativ: "My luggage was lost."
Positiv: "Crew and staff were amazingly friendly. The seats were comfortable."
Negativ: "The flight from Newark to Warsaw was delayed by over an hour."
Positiv: "Angenehme Atmosphera, guter Flug, hervorragendere Landung!"
Negativ: "Sowas habe ich nicht!"
Negativ: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Positiv: "The flight was short and the crew was nice."
Negativ: "There was no entertainment for the short plane ride."
Positiv: "Ground crew (checkin counter) was very nice."
Negativ: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
Positiv: "Available seats"
Negativ: "Didn’t like food and they didn’t give the ear set- glad I got my own"
Negativ: "Only chocolate Snack"
Positiv: "On time, stable flight without surprises"
Negativ: "Bus takes you to and from the plane."
Negativ: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Positiv: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Negativ: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Positiv: "Das Personal war freundlich und aufmerksam, was allerdings selbstverständlich sein sollte."
Negativ: "Möglicherweise war die Zeit zu kurz, aber das Flugzeug war nicht ordentlich gereinigt. Es klemmte noch der eine oder andere Becher im Zeitungsfach und auch auf dem Boden konnte man erkennen, etwa welche Schokoriegel verteilt wurden..."
Positiv: "Das Flugzeug war sehr sauber (anders als beim Hinflug)"
Negativ: "Die Gepäckfächer waren hoffnungslos überfüllt. Das Personal hielt es nicht für nötig, hier ordnend einzugreifen..."
Negativ: "Entertainment system doesn't work at about 20% of the seats. Food is barely edible."
Negativ: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"
Positiv: "In Warschau waren alle idioten die dort arbeiten verstehen kein Englisch und tun so ob die alles wissen"
Negativ: "Service ging"
Negativ: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Positiv: "It was a short, quick, pleasant trip."
Positiv: "Great food and nice airplane"
Negativ: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Positiv: "We liked the flights that we got switched to on Lufthansa."
Negativ: "We checked in the night before and got confirmations by email and text. When we got to the airport and the flight was canceled, they said that they did not have our contact information!"
Positiv: "Great flight lots of leg room"
Positiv: "The crew were ok"
Negativ: "Delays and bag checkin policy."
Positiv: "Good crew."
Negativ: "The plane was late and somewhere along the line my luggage was lost. Either here or before that."
Positiv: "Alles (bis auf eine kleine Verspätung auf dem Rückflug) lief reibungslos ab."
Negativ: "Diese billige Schokowaffel hätten sie sich sparen können. Die Plastikbecher für's Wasser auch. Lademöglichkeiten für Elektronik an den Plätzen wären toll."
Positiv: "The Boeing 787 "Dreamliner" proved to be a great plane. The noise level inside the cabin was low, the legroom and width of the seats was excellent,"
Negativ: "The flight attendant was rather "bossy" than customer oriented."
Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."
Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."
Positiv: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Negativ: "I hope I get back my luggage back in where I have so many things"
Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."
Positiv: "Comfortable, civilized"
Positiv: "Good selection of in-flight entertainment, relatively clean plane."
Negativ: "Boarding at WAW was a joke - very disorganized and cramped gate area. Simple remedy is to give passengers guidance on where to line up for their assigned zone prior to boarding. No individual air ventilation - got hot and uncomfortable at times. Cramped economy seats - and if passenger in front of you fully reclines - your TV screen is almost in your lap. Hot meal included very rubbery chicken - obviously either overcooked or nuked too much. Attendants seemed indifferent or annoyed if you asked for individual attention outside of their normal rounds of serving drinks/etc (all I wanted was a Coke). I was essentially told to go to the back of the cabin and get my own drink... Upon arrival - de-planing took an eternity. We had a large group of teen band members traveling - who had scattered their instruments in overheads all around the plane. So anyone that was behind them had to wait until they figured out where all their stuff was stowed. OK - not necessarily LOT's fault - but again - a little thought and some hand's on guidance by the crew would have made it easier for the other passengers to get off the plane quicker after a 9 1/2 hour flight..."
Positiv: "Crew was friendly. Modern aircraft."
Negativ: "Uncomfortable seating for long-haul flight. I survived, though."
Positiv: "Great crew, new plane, good business class seats,"
Negativ: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Positiv: "Crew was great. Apartment class was great!"
Negativ: "Don't put on the airport board that the plane is boarding when it is not"
Positiv: "Seat spacing, food, crew Everything"
Negativ: "Better comfort and services"
Negativ: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"
Negativ: "You expect more from business class"
Positiv: "The crew"
Negativ: "sea food"
Positiv: "Yes crew was very good"
Negativ: "To give small size water bottles after having meals and also to add new movies."
Negativ: "I have loads of complaints about the entire crew and etihad airlines and I will file my official complaint against them. The space here isn’t enough to write my complain"
Negativ: "Food has gone down a lit"
Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."
Negativ: "Very quick through immigration and customs. Then a short cab ride to city."
Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."
Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"
Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"
Positiv: "Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive."
Negativ: "NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes"
Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"
Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"
Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"
Positiv: "The food is not standard airline food and deliciously reflects the Middle East."
Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."
Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."
Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"
Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "1. Not smiley at all. 2. I asked for a blanket as my 2 yrs old was sleeping and I have to ask three times and finally I got it. 3. I asked for arrival form 40 min before landing and the air hostess said later and she didn’t give me one ."
Positiv: "I found the crews and their services good. Food served was tasty and healthy."
Negativ: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Positiv: "Alles ok"
Negativ: "Alles ok"
Positiv: "War alles ok"
Negativ: "Essen war gut"
Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"
Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"
Positiv: "Chauffeur car came on time checking was quick overall flight was excellent"
Positiv: "Fast track"
Positiv: "Boarding, crew, food remained good. RR clean."
Negativ: "Plane older, seats and entertainment worn."
Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."
Positiv: "Nothing much really!"
Negativ: "No entertainment options. Late departure & when we arrived early the local ground services company did not expect us & we were delayed at the gate for 30 minutes before disembarking!"
Negativ: "Crew was very rude, ground or air. Our layoff was 11.hours nobody provide us food or hotel, we stayat terminal 3 for 11 hours. Seats were assigned to us was in the end of craft though we're 1st in check in. Food was rotten like dogybag with no class. Head phone were broken."
Negativ: "Ein schneller Flug ohne großartigen Service"
Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."
Positiv: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Negativ: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
Negativ: "Long story, short, they stuck us with an astonishing $350 in baggage fees, $175 each way, for having ONE checkin bag, weigh approximately 35 pounds, for a one hour flight. Sheer thievery."
Positiv: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Negativ: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
Positiv: "personal ok, Essen dieses Mal sehr gut, was aber natürlich immer subjektiv ist. Aber nachdem ich vorher immer Kichererbsen bekommen habe, war ich über Tofu mit Reis sehr glücklich."
Positiv: "Personal wie immer ok"
Negativ: "Die Sitze kamen mir sehr beengt vor, das Essen konnte ich mir vorher aussuchen, da ich vegan esse, gab es auch die Möglichkeit, ein entsprechendes Menü auszuwählen, was ich sehr positiv finde. Das Essen selbst war so lala, aber im Flieger erwarte ich mir auch nichts besonderes"