Missed connection due to bus driver shortage between terminal and plane. 5 hours of waiting in multiple lines to find new flight. Lost luggage. Scanners not working at terminal gate entries. Nightmare experience!
Great processes! Easy navigation! Organized!
Great crew! Great plane and very clean!
We flew first class from SFO to PHL, red eye. No beverages, not even water. Had to go to the flight attendant to request it. No food service throughout the 5plus hour trip. I was able to get 2 pouches of pretzels from the flight attendant, but had to go to her to get it. Mind you, this is supposed to be first class. Again, not even coffee prior to landing. Will never travel AA again.
The service on board was wonderful.
Positiv: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Negativ: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Positiv: "Crew was great"
Negativ: "Seat was uncomfortable. Flight was much too crowded"
Positiv: "Kind staff. Nice, newer aircraft"
Negativ: "Copilot was changed/ not on time and delayed the flight by half an hour. Also, sat beside a man who was far too large to be in a single seat with hygiene issues he clearly was unaware of. Made the 3 hr flight very uncomfortable."
Negativ: "Personal monitors. Free food."
Positiv: "Nice crew"
Negativ: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Positiv: "Seats were comfortable and seemed maintained"
Negativ: "There was a lack of a adjustable seat headrest."
Positiv: "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
Negativ: "Nothing really it was a great value for the price."
Negativ: "No delay Ability to connect wireless headphones"
Negativ: "kleines Frühstück für umsonst"
Positiv: "No issues - which is what I expect"
Negativ: "USB chargers on seats"
Positiv: "Even thou flight was delayed we arrive at a decent time."
Positiv: "The boarding process was quick, seats were comfy, staff was very nice."
Negativ: "More seat room side to side"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Negativ: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Many movies too choose from."
Negativ: "Not enough space and food was horrible"
Positiv: "Everything went smoothly, comfortable and staff was terrific."
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Negativ: "That the bags came out late and I missed my next flight. It was the last flight for that day. Royal Jordanian did not offer hotel stay or anything because they said it is not their fault that the bags showed up late"
Negativ: "The agent who informed us that our bags were delayed waited until no more bags came out before she tried to locate us. She had our names and waited until we approached her before speaking with us and getting the information. It has now been 24 hours and no one has contacted us yet. My sister and I were travelling together. She lives in Virginia and needs to get back to work. The website is not helpful. The phone is problematic. Earlier today your system was down and your agent told me to call back. Now no one picks up the phone. I have been on hold for 15 minutes. This was British airways."
Positiv: "All the trip , not my food selection"
Negativ: "6L to close to the galley"
Positiv: "Left on time, arrived early, the service and the food was great."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "It was a really fast flight. Twenty minutes from wheels-up to wheels-down."
Negativ: "Plane is more suitable for passengers under 5'11". At 6'7", I wasn't an ideal passenger!"
Positiv: "Even thought we flew through a lot of turbulence and were kept buckled in for most of the flight, the plane was steady."
Negativ: "I fly this route frequently. This was a smooth flight from start to finish. Good communication from pilot and attendants."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Having more room for our seats to get comfortable and that we had a dinner that was served. Was not expecting that"
Positiv: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Negativ: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."
Positiv: "Sat at the gate for a while before pushing off. An announcement would be nice. Crammed into tiny seats. Wi fi didn't work (broken yesterday and they didn't fix). Very limited entertainment options on an 8 hour flight."
Negativ: "Reasonably on time. Quit trying to sell us credit cards. How about improving the flying experience?"
Negativ: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Everything was good."
Positiv: "It was on time, crew members were great."
Negativ: "My video screen watching a movie froze the last couple of hours. Let the attendants know, nothing ever happened and reminded them a few times over the 2 hr period."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Negativ: "No complaints."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"