Finde günstige Flüge von Wien nach Simbabwe

Positiv: "I liked how generous they were with food and drinks"
Negativ: "Free WiFi could have made the flight a lot better"

Negativ: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Positiv: "Everything perfect and arrive to destination on perfect time."
Negativ: "All positive."

Negativ: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."

Positiv: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Negativ: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Positiv: "Klm's consistantly high standards in everything they do."
Negativ: "Nothing"

Negativ: "Still don’t have my luggage yet"

Negativ: "Boarding was crazy. Could not everyone in the gate area."

Positiv: "Staff were professional and polite."
Negativ: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Negativ: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"

Negativ: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Negativ: "Fix the damn KIOSKS at Vienna!"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "Late departure. Rush to connect."

Positiv: "Seat comfortable"
Negativ: "Flight was delayed and overhead bin space was very small"

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "Nothing"
Negativ: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Positiv: "Crew was great and professional."
Negativ: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "Helpful and kind crew"
Negativ: "I wish there was WiFi"

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Positiv: "very attentive crew"
Negativ: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "Best airline in the business quick efficient and outstanding service What else can you say"

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Negativ: "There were several flight delays and gates were changes a few times."

Negativ: "My suitcase didn't come with the airline."

Positiv: "MCR airport Mert & Greet parking was smooth and efficient."
Negativ: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Positiv: "Friendly hostesses"
Negativ: "Flight was delayed 3 hours"

Positiv: "Friendly staff"
Negativ: "Leg room"

Positiv: "Flight crew very nice"
Negativ: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Negativ: "Can't think of anything."

Positiv: "Sound was broken on my TV set!"
Negativ: "Called stewardess twice to assist. No response!"

Positiv: "Friendly staff, good service and on time departure/arrival."

Negativ: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Positiv: "freundliche crew"

Positiv: "pünktlich"
Negativ: "sehr eng"

Negativ: "It would be nice if at least snacks and a cup of water were provided."

Positiv: "Freundliches Personal, sauber und modern wirkende Flugzeuge, pünktlich. Bordverpflegung nur gegen Bezahlung, aber sehr fair bepreist."

Positiv: "The flight was pleasant and we landed early."
Negativ: "British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated."

Positiv: "Pünktlich und sauber ,alles sehr übersichtlich"

Positiv: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."

Negativ: "Super, alles pünktlich!"

Positiv: "Alles gut"
Negativ: "Normal halt"

Positiv: "pünktlich"
Negativ: "Service"

Negativ: "Hinflug mussten wir 1 Std im Flugzeug sitzen und Rückflug 40 Minuten Keine Entschuldigung oder ähnliches"

Positiv: "Guter Service und kompetente Crew"
Negativ: "Probleme beim Boarding mit meinem Online Ticket. Die Dame am Schalter war sehr gestresst und hat mir daraufhin einfach einen anderen Sitz zugeteilt. Sehr verwirrend!"

Negativ: "Flug wurde storniert und einfach einen ganzen Tag nach vorne verlegt. Keine 24h Hotline??? In den USA aus der Hotline geflogen, da zu viele Anrufer...Boarding bei BA immer zu früh"

Negativ: "Keine Getränke. Wenigstens Wasser kostenfrei wäre wünschenswert Sitzabstände sehr eng bei der neuen Kabine. Boarding war Recht chaotisch trotz Gruppen Einteilung."

Negativ: "The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great."

Positiv: "Die Crew war aufmerksam und nett!"
Negativ: "Besseres Boardprogramm"

Positiv: "2 Stunden Folter in überfüllter Sardinenbüchse mit Gepäck unterm Vordersitz Pünktlich."
Negativ: "2 Stunden Folter in überfüllter Sardinenbüchse mit Gepäck unterm Vordersitz - noch nicht einmal ein Glas Wasser gibt es mehr umsonst!"

Positiv: "Alles in allem eine problemlose Reise."

Positiv: "Die neuen Kunstledersitze sind viel hygienischer als die ekelhaften altmodischen Textilsitze. Fand ich echt toll. Der Flug selbst war sehr angenehm und die Passagiere wurden auch gut informiert ueber alles."
Negativ: "Das Boarding und Disembarking hat schier ewig gedauert, weil der Flieger nur 1 Tuer hatte, die Gaenge viel zu schmal und die Gepaeckfaecher viel zu klein sind. Kann ja verstehen, warum das so sein muss. Vielleicht sollte man beim Boarding einfach regeln, dass die Leute in den hinteren Reihen zuerst einsteigen und zuletzt aussteigen, damit es nicht so ein fuerchterliches Gewuehle gibt. Und es sollte moeglich sein, Gepaeck kostenfrei einzuchecken."

Negativ: "Das Umsteigem"

Positiv: "War alles in Ordnung"

Negativ: "its bad, you don't get anything any more ... nothing to drink or a snak without payment. used to be quite good."

Positiv: "This trip I used BA and Virgin Atlantic business class. I would rate AA had the best layout of business class. AA I WOULD LOVE TO FLY IN BUSINESS CLASS ON YOU 777-300 Any where. Bonus: Bose noise canceling headphones. BA and VA did not have the quality head phones as AA did"

Positiv: "Crew professionalism"
Negativ: "Earphone, squashy seat, limited leg space in economy class"

Positiv: "Gute Unterstützung bei Problemen mit Online-Check-In; sehr genaue Gepäckkontrolle ist absolut in Ordnung; keine Verspätung; freundliches Bordpersonal; Preise für Bordverpflegung günstig - bei diesen günstigern Ticketpreisen ist die seperate Verrechnung absolut gerechtfertigt; werde daher trotz Probleme beim Hinflug wieder mit BA fliegen"

Positiv: "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Negativ: "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."

Positiv: "Gefallen hat mir das Bording.War ruhig und übersichtlich auch mit der Sitzplatz Zuweisung."

Positiv: "Der Flug ist pünktlich gestartet was ein Wunder ist bei der Menge an starts auf Heathrow. der Abstand der Sitze war okay. Die erlaubte Handgepäckmitnahme war ausreichend"
Negativ: "Service gibt`s zu diesem Preis wohl nicht mehr. Danke RyanAir"

Positiv: "Das Flugzeug hatte in Hamburg 2Stunden Verspätung. Wetter: London ruhig Gutscheine: Ja Durchsagen: nicht oder sehr schlecht zu verstehen. Ausstieg aus der Maschine: 30 Min. warten !"
Negativ: "Getränke an Bord: kostenpflichtig zu Flughafen Preisen Warum eine Business Class für 99€ Aufpreis angeboten wird obwol es lächerlich ist, ist nicht nachzuvollziehen. Insgesamt eine miserable Leistung."

Negativ: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."

Positiv: "The crew was professional and friendly"
Negativ: "The first class cabin was abysmal, is it was only marginally better than economy whilst the price was far more. Very dissipated with BA’s idea of what’s considered to be acceptable."

Negativ: "Seats size for business class doesn’t meet level of business class"

Positiv: "Good entertainment."

Positiv: "First class service in business class - Rich made sure everyone was well taken care of. Easy flight despite the delay."
Negativ: "Seats spaced a bit too closely to each other for business class but still acceptable."

Positiv: "1,5h Verspätung."
Negativ: "Zu enge Sitzplätze Bei so großer Verspätung wäre ein kostenloses Trinkangebot angebracht gewesen."

Positiv: "Flug und anschlußflug waren pünktlich ,essen und personal waren gut"

Positiv: "20 min Verspätung beim Abflug"
Negativ: "Was noch?"

Positiv: "Perfekter Service, super Landung"
Negativ: "Nichts auszusetzen"

Positiv: "Personal war freundlich und der Pilot hat einen super Job gemacht!"
Negativ: "Wir hatten 1h Verspätung wegen eines Reifenwechsels, da konnte aber die Airline nichts dafür. Gut, dass der Pilot den Mangel entdeckt hat."

Positiv: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Negativ: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."

Positiv: "Pünktliche Landung, 23kg Gepäckgrenze bei Handgepäck"
Negativ: "Teures Essen, Handgepäck musste aufgegeben werden"

Positiv: "Pünktliche Landung, 23kg Grenze bei Handgepäck"
Negativ: "Handgepäck musste aufgegeben werden, Wenig Fußfreiraum"

Negativ: "Flugverspätung"

Positiv: "Pretty new aircraft"
Negativ: "Food is bad in coach"

Negativ: "Not even provide customer a cup of free water,this is the first time I ever have had experienced with in my life"

Positiv: "Von Vier Reisenden konnten auf dem Rückflug nur 2 online eingecheckt werden. Das Problem hatten aber viele Mitreisende. Das Personal am Check In Schalter kümmerte sich darum(top!!), sodass die restlichen 2 Personen mitreisen konnten. Andere hatten weniger Glück."

Positiv: "Nothing"
Negativ: "They were late, once we were ready to board the plane it has been changed to another gate due to Brittish delay, so we had to do nother security review. We faced a bad attitude in the countter that was very dissapointing."

Positiv: "Pünktlicher Abflug, freundliche Steward/essen und Piloten, und sogar schönes Wetter bei der Ankunft. Kaffee wäre nett gewesen, wenn er inkludiert wäre."

Negativ: "it is ridiculous that i should have to pay 75 euro for my first bag. additionally, BA doesn't even give you free refreshments anymore!!!! When every other airline does better than BA on these fronts, why would I ever fly with them again?"

Negativ: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."

Negativ: "Nice flight cheap n cheerful"

Positiv: "It was comfortable"
Negativ: "They should start giving out snacks"

Negativ: "No screens on this aircraft"

Positiv: "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"

Negativ: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."

Negativ: "Die Bestuhlung der Business Class ist bei Oman Air besser, da hat jeder Sitz Zugang zum Gang. Bei der KLM ist der Fensterplatz im Nachteil, weil er über den Gangplatz klettern muss. Ich wollte auch lieber den Gangplatz, bekam ich aber nicht."

Positiv: "Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination."
Negativ: "I really do not care. I am never flying with Kenya airways again."

Positiv: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."

Positiv: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Negativ: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"

Negativ: "Der Flug wurde bereits einmal zu unseren Ungunsten nach hinten verschoben und heute kurze Zeit vor Abflug erneut um unglaubliche 80 min! So saßen wir insgesamt knapp 5 std. aus Kisumu kommend in Nairobi am Airport! Unangenehm!!!"

Positiv: "Good service with friendly crew"
Negativ: "Toilets clean but a bit worn out. Windows were very dirty inside and out."

Positiv: "Comfortable seats and spacious leg room."
Negativ: "Good ride and smooth landing."

Negativ: "I enjoyed the flight and the host were so friendly and kind."

Negativ: "Should add more updated content in their inflight entertainment"

Negativ: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"

Negativ: "Seat didn't recline and I didn't know that at time of choosing a seat."

Negativ: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."

Positiv: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."

Negativ: "The food could be improved and the movie collection could be updated"

Positiv: "moderne Flugzeuge erstklassiger Service lokale Speisen"
Negativ: "nicht die allerneusten Filme beim Unterhalltungsprogramm"

Positiv: "Short 1 hour flight, not much they can screw up."

Positiv: "staff crew on the plane were very nice and accommodating"
Negativ: "food portions are too small and movies selections. most movies were very old"

Positiv: "Great job by entire crew"
Negativ: "outdated uncomfortable seats, no cell phone charging available which is needed for international travel. This must be fixed asap."

Positiv: "Comfortable seating"
Negativ: "Food was bad"

Positiv: "Flights were on time and aircraft were well serviced"
Negativ: "No complaints"

Negativ: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"

Negativ: "The flight to Nairobi was so late that I missed my connection and have to wait about 10 hours for the next flight out."

Positiv: "The crew"
Negativ: "None"

Positiv: "The crew on the ground and flight crew were very friendly. The flight took less time than I had thought and this forced the cabin crew to rush with serving the snacks."

Positiv: "Everything fine! Especially appreciated that flights were on time, even early."

Negativ: "In a lot of airports, if a flight is delayed, the airline is aware and holds planes on the ground for a few mins if there are multiple people that will miss the connection. In this case, we were delayed for 2 hours, arrive to Nairobi and am at the gate 15 mins before and they sent me to customer service as the gate had just closed. More than 5 other people on the flight missed this common connection as well. Not only did KQ not have a system in place to work with other flights, the service area was completely swamped. People missed their connections because they couldn't get to the front in time to have a boarding pass printed or have a question answered. The staff were rude and didn't give eye contact or answer questions."

Positiv: "I got moved to a different airline and was not notified so when I got there over 2 hours early for KENYA FLIGHT I was hustled and bustled and BUSSED TO A DIFERENT TERMINAL at Dubai airport, then chastise, harangued and insulted by new airline staff for being "Late" and they couldn't guarantee I would make the flight. I it on board and someone else was in my seat. HE. Got bumped to first class..."
Negativ: "See above...the whole experince"

Positiv: "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."

Positiv: "The flight arrived early to Bangkok"
Negativ: "The plane was old. Some seats didn't recline. My husband's sound system didn't work. The audio selection was minimal. The bathroom started out filthy with urine everywhere, and stayed that way. These things are inconvenient on a 10 hour flight!"

Positiv: "Late arrival Nairobi. missed flight"
Negativ: "Late arrival Nairobi. missed flight"

Positiv: "The baggage handler for Kenya Airways, Derrick, in Johannesbury was very helpful checking on my delayed luggage. The flights and flight attendants were very good."
Negativ: "Late departures, unscheduled stop for crew, and baggage not making new flights made me miss two transfer flights. Closed sales kiosk in Johannesburg unable to get an hotel and meal vouchers. Sales lady was rude the next day. Arrived Cape Town over 24 hours late."

Negativ: "After my transfer in nairobi, my luggage was lost and when my luggage tag was entered, there was no record of where my luggage is. Platinum on skyteam and no one can help...Kenya airways strikes again. Just glad they didn't last minute change the flight to go to Bujumbura first like they did with my outbound flight."

Positiv: "Overall it was fine. However there were some downsides..."
Negativ: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."

Positiv: "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Negativ: "food"

Positiv: "Everything is ok"

Positiv: "The flight worked."
Negativ: "Looking for my bags for a week."

Negativ: "I didn't like the fact that i couldn't reach out to a representative at the airport at 1am thus missing my flight. When their offices opened trying to get them to book me on the next flight, i was told to pay full price. Their customer service is a complete joke. They should stay out of business."

Positiv: "Quick"
Negativ: "No complaints"

Negativ: "Flight cancelled streessed up"

Positiv: "Business passengers still served snacks even with such a short flight. Great view of Mount Kilimanjaro"

Positiv: "Der sitzabstand, freundliche Besatzung"
Negativ: "IFE funktionierte nicht, wenig GetränkeAuswahl, nur einen snack zum essen"

Positiv: "The pilots are very friendly and regularly updates passengers o issues"
Negativ: "The crew on this route are very rude. My experience with them for the last 2yrs is just but a nightmare. They shout at passengers when requested for simple things like drinks, blankets and sometimes even ignore calls."

Negativ: "Delays"

Positiv: "Service by one attendant Helen- courteous and helpful with Dufree"
Negativ: "Services by male attendant very deplorable, lacks courtesy to clients. Old aircraft with overhead TV screens showing only one channel or flight route. In this age and time, KQ can do better for the obscene amounts we pay. Flight plan changed and we were not informed till we entered the plane."

Positiv: "Nothing"
Negativ: "They kicked me off my flight and didn't even compensate me for no availability of seats. I was stranded for 48 hours with food, water, money or wifi!!!!!"

Positiv: "The food!! The flight was in time and also the flight attendant were so available and caring"
Negativ: "I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flight"

Positiv: "Comfortable. Great crew,"
Negativ: "Reduce baggage charges."

Negativ: "The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET."

Negativ: "Nothing else. All was well"

Negativ: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."

Positiv: "New airplane was comfortable and clean. Food was just okay."
Negativ: "We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort."

Negativ: "Better seat"

Positiv: "Airrbus A350 confort"
Negativ: "Crew professionalism and food to be improved"

Negativ: "Airport Addis Ababa is chaos."

Positiv: "We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!"

Positiv: "Excellent seat"

Negativ: "wasserspülung der Toiletten im Airbus von Addis nach Harare hat nicht funktioniert, Toiletten verschmutzt, Spülen nicht möglich"

Positiv: "Nothing"
Negativ: "Everything starting from the check in to on board restrooms"

Positiv: "crammed seats, meh food first experience with ethiopian, wasn't great"

Negativ: "Auf allen acht Flügen mit Ethiopian waren die Sessel und der Boden schmutzig und dreckig, abgewetzt. Die Crew lässt Dinge dir heruntergefallen sind auch einfach am Boden liegen. Langsam beim serviceablauf. Overhead bins teilweise bei start offen. Katastrophe!"

Negativ: "Auf allen acht Flügen mit Ethiopian waren die Sessel und der Boden schmutzig und dreckig, abgewetzt. Die Crew lässt Dinge dir heruntergefallen sind auch einfach am Boden liegen. Langsam beim serviceablauf. Overhead bins teilweise bei start offen. Katastrophe!"

Positiv: "Crew was good. Aircraft was fresh and clean."
Negativ: "The movie selection is very mediocre"

Positiv: "Es hat alles gut geklappt. Boarding, Team und sitze sind sehr gut. Essen und Board Programm sind vollkommen ausreichend."
Negativ: "Nichts. Es war alles sehr gut. Ethiopian würde ich wieder fliegen."

Positiv: "Es hat alles gut geklappt. Boarding, Team und sitze sind sehr gut. Essen und Board Programm sind vollkommen ausreichend."
Negativ: "Nichts. Es war alles sehr gut. Ethiopian würde ich wieder fliegen."

Positiv: "The staff was nice and helpful"
Negativ: "We were so extremely delayed"

Positiv: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Negativ: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Positiv: "Not much, actually."
Negativ: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."

Negativ: "The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident."

Positiv: "On time. Service and culture"
Negativ: "N/A"

Negativ: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."

Positiv: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Negativ: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."

Positiv: "Cheap fare, no frills."
Negativ: "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."

Positiv: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."

Positiv: "Sehr schmackhaftes essen"

Negativ: "1 h Verspätung beim Abflug (im Flugzeug sitzend) wegen Gewichtsverteilung der Ladung."

Positiv: "The standarts (equal to african standarts of course)"
Negativ: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"

Positiv: "Vom Boarding bis hin zur Betreuung in den Maschinen war alles gut!"
Negativ: "Der Online Check-in hat nicht so besonders gut funktioniert. Da gibt es bei der star alliance klares Verbesserungspotential."

Positiv: "The flight crew was pleasant and helpful"
Negativ: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."

Positiv: "The plane is spacious lost of leg room"
Negativ: "can improve on the food"

Positiv: "Boarding was smooth. Slept most of the flight. Windows were cool (tint control)"
Negativ: "Food was sub par. Leg room limited."

Positiv: "Spacious seats"
Negativ: "80's airplane. Old. Seats not that comfortable, a bit dirty."

Positiv: "Other than the luggage issue, it was a great flight."
Negativ: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."

Negativ: "Delayed without explanation or heads up"

Positiv: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Negativ: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"

Positiv: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."

Negativ: "Please have a vegetarian option that does not contain cheese."

Negativ: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."

Positiv: "I need a refund what do I do for a credit?"

Negativ: "not quite enough time with all the announcements to finish my movie."

Positiv: "The crew were all very friendly and welcoming."
Negativ: "The food options need to be more varied."

Positiv: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Negativ: "Flight was delayed. No information was given on this. Also,Addis adaba is not a tier 1 Airport. I'd rather pay the same. Money to go through Qatar or dubai."

Positiv: "Was lucky to be able to get 3 seats in a row, so could sleep.. They were able to put me in 3 seats again on return, so all good for me... Crew nice, leg room decent, entertainment was fine... Movie choices were not best I've seen, but first world problem... Overall I would recommend.."
Negativ: "The return journey time from Dublin sucks... 6am flight, so u have to stay up all night pretty much... If they could change that, it would be amazing... Food not great, so you would be better off bringing your own stuff..."

Positiv: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."

Positiv: "The flight attendants were lovely."
Negativ: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."

Positiv: "Ok"