Negativ: "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."
Negativ: "RE: improve a little more in your services!"
Positiv: "Clean and spacious seat"
Negativ: "Lot of Chinese passengers and they are no lousy and rode."
Positiv: "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
Negativ: "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
Positiv: "crew is very polite and thoughtful"
Negativ: "movie options were very limited"
Positiv: "The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent."
Negativ: "The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options."
Positiv: "Great entertainment, pretty good food."
Negativ: "Service was okay but nothing special."
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Negativ: "The stewardess were not friendly and accomodating!"
Positiv: "The crew, food and entertainment were great!"
Negativ: "The price from economy to the next level seating is double the price for only a couple more inches? The service was the same and the leg room and food was the same. Go economy next time."
Positiv: "They staffs were very friendly"
Positiv: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Positiv: "Hello Kitty themes"
Negativ: "Coffee served diluted ."
Positiv: "Flight left on time , flight attendants made the flight great"
Positiv: "They very helpfull"
Negativ: "The chair was too small"
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Negativ: "The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry..."
Positiv: "Was on time"
Negativ: "Food was terrible. Went to bathroom and when I got back some Chinese lady took my seat. Because she Chinese was okay to take from foreigner."
Positiv: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
Negativ: "Shanghai immigration is slow."
Negativ: "The fish offering was less than excellent."
Negativ: "Boarding seemed hectic. Instead of boarding by row, it seemed like everybody at once."
Positiv: "The 777 premium economy seats are quite good"
Negativ: "Food was awful and service so-so. Rushed and unfriendly"
Positiv: "service is good"
Negativ: "Some people not make a line"
Positiv: "Everything amazing"
Positiv: "Great food & entertainment choices"
Negativ: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Positiv: "Very professional and efficient Crew as always, horrible seat comfort,"
Negativ: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Positiv: "Complimentary upgrade based on being star Alliance gold. Thank you"
Positiv: "This airplane had so much leg room.... :-) made it more comfortable."
Positiv: "I took the special meal for diabetes. It was a lot better than the regular one when i went to HONG KONG."
Positiv: "Liked the seats, legroom. Good value for price."
Negativ: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Positiv: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Negativ: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Positiv: "Everything was wonderful."
Negativ: "I can't think of anything I didn't like."
Positiv: "The staff are nice..."
Negativ: "Pork was the only option in that flight."
Positiv: "great service!"
Positiv: "The service, the food, the crew, everything."
Positiv: "Good flight attendants"
Positiv: "Food was good n very timely."
Positiv: "Gutes Preis Leistung für Premium Eco"
Positiv: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great."
Positiv: "fully reclining seats. lots of flight attendants"
Negativ: "arm rests didn't fold up out of the way"
Negativ: "Because there is no concern about their flight's delayed arrival for us passengers not to get worried that we might be left behind in a matter of minutes. I am very much pressured on our (me and my daughter) way to the next flight, because we arrived at boarding time on 12:40PM."
Negativ: "The seats are terribly small."
Positiv: "Overall I like the plane ride. The entertainment screen quality was good and overall, I was pretty comfortable"
Negativ: "Food is always lacking, but its not a really big issue for me."
Positiv: "I like the free flight entertainment which made time pass by faster. Food was good and restroom was kept cleaned."
Positiv: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Negativ: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
Positiv: "All in house services A mask be provided to people who cough."
Negativ: "Nothing at all"
Positiv: "I liked everything about the Flight, and Crew"
Positiv: "all long flight is uncomfortable. The crew can help made a big difference. The airline crew seem to be too busy, ignoring when you try to request something. Ignoring you even they saw your coffee smear because desk is too small and slippery. Curtain was close all the time, as if not welcoming people"
Negativ: "Crew can help made a better trip by slowing down thing. Snark area should be open all the time."
Positiv: "The flight"
Negativ: "Nothing everything was good"
Negativ: "Next time I have to check in on line before going back.because there was a long line up."
Positiv: "Fast and efficient boarding process. Nice selection of movies."
Negativ: "Seats (economy) can always be more comfortable."
Positiv: "Good seat with plenty of leg room and great entertainment system."
Negativ: "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
Positiv: "All ran on time. Crew okay"
Negativ: "Seat uncomfortable. Food awful. For such a long trip-impossible to be comfortable in economy."
Negativ: "Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle."
Positiv: "Good movie selection, nice attendants"
Negativ: "The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie"
Negativ: "the seats in economy are to small....china airlines put those small seats in to add capacity....those are not factory seats"
Positiv: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Negativ: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Negativ: "no place to put pillow/blanket while eating"
Positiv: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
Negativ: "There is one option for the breakfast."
Positiv: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Negativ: "How can u loose a luggage"
Positiv: "I like because they used a new aircraft."
Negativ: "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."
Negativ: "Essen ist super und ich bin noch mit einer 747-400 geflogen und das Flugzeug ist sehr gut"
Positiv: "The plane was late coming in but the staff only detained us 30 minutes which we made up flying to Sfo"
Negativ: "Rather cramped quarters for such a long flight."
Positiv: "The airline has some of the nicest staff onboard"
Negativ: "Seating. Too tight. Sandwiched between huge guy on my right and another on left. The most exasperating flight in a long while. Chinese new year’s holiday traffic. Still bad seating match. Two big guys shoulder touching shoulders. Drag."
Positiv: "Great onboard staff. Very clean and efficient."
Negativ: "Flight was slightly delayed. Lots of confusion and no information in English. Competing with two other big flights at same gate for Madrid and Rome. Wasn't sure whether I was supposed to be boarding."
Negativ: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
Positiv: "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
Negativ: "I tried a lot of times to check in online but I was never successful."
Positiv: "Very bad service.. I request for help on the plane and no one showed up to help me."
Positiv: "I liked the movies, and the leg room in the economy section."
Negativ: "I don't like yogurt."
Positiv: "Large cabin of the 777 ER, friendly staff, smooth flight, on time arrival"
Positiv: "Flight was fully booked and we had a tight connection, but everything went smoothly."
Negativ: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Positiv: "The economy class seats are actually some of the best to sleep in!"
Positiv: "i like their food ."
Positiv: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Negativ: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"
Negativ: "I was flying with todler and they dont have food option for kids also the menu was only left to one choice, and it's too spicy for todler to eat, so it was bad in food choice."
Positiv: "Entertainment system"
Negativ: "Narrow seats, narrow aisles"
Negativ: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Negativ: "The food can be improved. It was my least favorite about flying with China Airlines."
Positiv: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Positiv: "Flight was great only issue was that I couldn't take my bag on the flight. It was said to weigh to much but others had heavy bags and had them on the flight."
Positiv: "Great atmosphere on the plane and very clean."
Negativ: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Positiv: "Anna at the ticket counter really helped me out and did a fantastic job!"
Positiv: "The staff is extremely friendly, speak great English and attentive. They sat me in an aisle, as per my request since I'm a bit of a nervous traveler. I really appreciate that."
Negativ: "The boarding process took a long time and got delayed and seats were double and triple sat."
Positiv: "Staff and service was great from Sapporo to Taipei. Only because we got upgraded"
Negativ: "Can't complain about the free upgrade and also the service was excellent from Sapporo to Taipei. Crew and staff was great. Food not so good."
Positiv: "- Very helpful flight attendants - Surprisingly decent airline food"
Positiv: "Online was very strict in not discounting anything. There was room in Business class and I paid full price. Most airlines have a deep discount when searched a few days before the flight. So, that might fill the vacancies in business and make me a faithful passenger. The disability assistance was very good in Bangkok and Taipei. Disability assistance was horrible(wheelchair) assistance in SFO. I had NO assistance for 90 minutes to obtain a wheelchair while .d waiting to board my departure from SFO . The same was true but worse on the return to SFO. I was let off the plane LAST and the wheelchair was not there and I waited. The wheelchair person parked me outside the gate and said NOTHING and walked away. After 15 minutes waiting for his return, I went on my own and nearly passed out waiting in the horrible immigration line. It took 120 minutes from leaving the plane to getting in my car at the airport. Ridiculoius and a violation of Americans with Disabilities ACT."
Negativ: "Already stated."
Positiv: "Good crew"
Negativ: "No customer service people to talk to about seating. No one ever answer the telephone"
Positiv: "Cabin crew was great. Good service"
Negativ: "Boarding was poorly organized."
Positiv: "New plane. Clean. Service was great."
Negativ: "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"
Positiv: "It was BKK to LA. Very fast, slept most of the way. Had a great seat."
Negativ: "Food could have been better"
Positiv: "Seats were a little better."
Positiv: "Loved China Airlines. The crew was super nice and helpful. They always had a smile and cup of tea or coffee ready every time they came around. The free movie selection was great and will definately fly with them again."
Positiv: "Same. Movies, staff, food."
Negativ: "Seats are too small"
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
Positiv: "The crew was very friendly and attentive."
Negativ: "Can’t think of anything"
Negativ: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Negativ: "Business class in 737 is limited, recline only but seat was spacious and comfortable"
Positiv: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Negativ: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Negativ: "Sitzabstand und Größe miserabel. Essen mittelmäßig, Service schlecht. Verspätet"
Positiv: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Negativ: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Positiv: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Negativ: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
Positiv: "Everything was good about this flight"
Negativ: "They need to have at least 5 to 10 vegetarian meal on board."
Positiv: "Sehr nette Crew, bequeme Sitze ! Und sogar essen für ein einhalb Stunden Flug !"
Negativ: "Es wird zuviel geredet wenn man einen Film schauen möchte!"
Negativ: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Positiv: "The seats were comfortable and the in-flight entertainment was fine."
Negativ: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Positiv: "cabin crew very friendly and professional"
Negativ: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Negativ: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Negativ: "Cancel last minute and no compensation given, how rude it is."
Positiv: "This flight nothign"
Negativ: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Positiv: "Die freundliche Besatzung"
Positiv: "Everything was really good"
Negativ: "But the flight left and arrived 30 minn late!"
Negativ: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."
Negativ: "The air con totally not cold!"
Negativ: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Positiv: "Pragmatische, schnelle und dennoch sichere Abfertigung."
Negativ: "Es war zuerst nicht ganz klar, wo wir hinlaufen sollten (Gate), was sich nach einiger Diskussion aufklärte."
Negativ: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Positiv: "Alles gut gelaufen, keine langen Schlange beim einchecken und auch das Boarding wurde mit Bravour erledigt."
Negativ: "Das Essen war OK, allerdings für mich wäre es besser gewesen wenn man ein Frühstück angeboten hätte (10:00 Uhr)"
Positiv: "Fast flight and boarding time"
Negativ: "Inflight food was bad, luggage at the airport took Long"
Positiv: "Die Check-In Mitarbeiter waren sehr nett. Obwohl der Check in schon geschlossen war dürften wir noch einchecken. Die Proppelermaschine war im guten Zustand. Die Beinfreiheit war ausreichend. Es gab sogar Verpflegung für 1 Std. Flug."
Positiv: "Easy and efficient boarding"
Negativ: "Too hot onboard"
Negativ: "Worst food ever."
Positiv: "The food and check in is better flying from HK to KL.."
Negativ: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Positiv: "Friendly and helpful crew"
Negativ: "food was horrible"
Negativ: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
Negativ: "The queue to board the plane was very long due to the fact that there was only one person doing the check-in. It will make things more pleasant if they have two people instead of one person."
Negativ: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
Negativ: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
Positiv: "The flight surprisingly arrived ahead of schedule :)"
Negativ: "The food, at least it was better than the food out of KUL"
Positiv: "The staff were helpful, well trained, and friendly."
Negativ: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."
Negativ: "When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?"
Positiv: "Fodo was great."
Negativ: "No entertainment system"
Positiv: "Efficient check in"
Negativ: "No food, No entertainment"
Positiv: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Negativ: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Positiv: "I liked the crew, very polite and helpful."
Negativ: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Positiv: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Negativ: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."
Positiv: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
Negativ: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Positiv: "First experience with Malaysian. Really good. On time both boarding and take off. Food to my liking, perhaps spicy to others. Crew were polite and did their job well. Over all good and service and experience more than expected."
Negativ: "Was looking forward to see and experience new KLIA. Had heard about it, perhaps, 10-15 years back. Not that great, bit crampy. Open seating near gates is current style. Toilets are bad, truly Asian!"
Positiv: "The food was nice."
Negativ: "Nothing special on this flight. Entertainment system didn't actually work at the beginning for everyone on board and had to be rebooted. you would think everything would be thoroughly checked prior to a flight. It started to work about an hour later into the flight."