Finde günstige Flüge von Wien nach Shanghai Hongqiao

Positiv: "Crew took great care of us"
Negativ: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"

Positiv: "I like the spirit of Christmas in some of the staff."
Negativ: "Board people by section instead of a madsive line."

Negativ: "Better food"

Positiv: "It wasn't JAL it was American."

Positiv: "The crew was organized and efficient."
Negativ: "Entertainment: movie choices were limited."

Positiv: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Negativ: "Nothing. The experience for international economy was perfect."

Positiv: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Negativ: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"

Negativ: "If the flight was on time."

Negativ: "Entertaining in English"

Positiv: "We were seated together as a family even though we were not able to reserved any seat"
Negativ: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"

Positiv: "Yes."

Positiv: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Negativ: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."

Positiv: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Positiv: "Perfect in all aspects. Will use them again for all my flights."

Positiv: "Service was very goood"
Negativ: "Food was not great and entertainment was average"

Positiv: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."

Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."

Negativ: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"

Positiv: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Negativ: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Positiv: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Negativ: "Really no complaints"

Positiv: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."

Positiv: "The crew were very polite,"
Negativ: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."

Positiv: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."

Positiv: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Negativ: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."

Negativ: "The crew kept accidentally bumping my chair and never apologized"

Positiv: "Food"

Positiv: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Negativ: "Nothing, well done."

Negativ: "BA flight with poorer screens and food than JAL"

Positiv: "First about the price of the ticket, and the survis in the plane"
Negativ: "Actually nothing is my dislike things."

Positiv: "The flight attendants were first class."
Negativ: "A small snack would have been nice, even a small bag of pretzels. Anything."

Positiv: "Crew was very pleasant"
Negativ: "Food was fair, not great."

Positiv: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Negativ: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."

Positiv: "The food was good. Seats were as comfortable as any flight is."
Negativ: "There were no diet soft drinks available on the flight."

Positiv: "Cabin staff. Special meal. Cleanliness."

Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."

Positiv: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."

Positiv: "Nothing."
Negativ: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"

Positiv: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."

Positiv: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Negativ: "Seats are too small for tall travelers."

Positiv: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Negativ: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."

Positiv: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Negativ: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."

Negativ: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"

Positiv: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."

Positiv: "Attendants were very supportive. Food was very good."
Negativ: "Restroom smelled bad"

Positiv: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Negativ: "Nothing!"

Positiv: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."

Positiv: "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
Negativ: "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."

Positiv: "They provide us slipper for in flight comfort"
Negativ: "Old aircraft"

Positiv: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Negativ: "None"

Positiv: "FOOD"
Negativ: "MORE water"

Positiv: "The dreamliner from JFK to China was a real pleasure the plane and crew were excellent food not really to my liking but ok,"

Positiv: "Gute, warme Decken, Augenmaske auf Nachfrage.."
Negativ: "Das Essen.."

Negativ: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."

Negativ: "i had a hard time with their english, but it is better than my Chinese"

Negativ: "Never fly again."

Positiv: "Crew was excellent, food good, but seating was extremely tight, and very disappointing after supposedly buying Business class tickets! Ground crew was very understanding, but couldn't do much, as plane was 100% full!"
Negativ: "Getting stuffed into tiny Coach seats, after paying a hefty price for Business class seats! The admin infrastructure for China Southern is woefully behind the rest of their competitors in customer service and such! I think we were about to scream if we got one more person who was going to say they wanted to help, but couldn't do anything!"

Negativ: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"

Positiv: "Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience."
Negativ: "Focus on customer service. More training with staff since they are dealing with different nationalities."

Positiv: "The crew members are excellent."
Negativ: "The food options and the took off time."

Negativ: "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"

Positiv: "China to Bangladesh was the best part of my trip"
Negativ: "Food and wifi service : They do not serve appropriate amount of food for a 12 hour journey. No snacks no drink other than water . I was starving . Wifi was very very slow I could not even get the service. I had a stop over of 8 hours but I did not get any hotel or lounge facilities. Also please upload some new movies in two to three weeks."

Positiv: "window control"
Negativ: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."

Positiv: "On time Helpful crew"
Negativ: "No halal food option. Not provided one can of Soda at least. Plane seat not clean."

Positiv: "Safe flight and delicious food."
Negativ: "Ground staffs in Guangzhou Air Port are not nice. They yell at customers and answers customer's questions in an unfriendly manner."

Positiv: "The flight was inexpensive and once we were airbirne went by quick"
Negativ: "we waited an extra hour in the plane, seats not comfy"

Positiv: "price, considering have the price are tax and fees, it's a great deal. plane, new equipment, 777 with modern entertainment crew. amazing how they been over backwards to satisfy a few disgusting rude middle aged male Chinese travelers."
Negativ: "stereotypical Chinese travelers. rude abusive loud, they warn their reputation layover, 6 hours for flights between major cities seems excessive. hub in gaungzhou stinks"

Positiv: "excellent flight service and free transfer hotel is great"

Positiv: "Politeness of staff"
Negativ: "Horrible to be downgraded both times between Guangzhou and Delhi."

Negativ: "Only served fish no other choice. Didn’t have red or white wine -only beer. They crew made me move seats so the woman next to me could have the whole row for sleeping."

Positiv: "It’s simply a way to get from one airport to another. Everything is adequate minus the food."
Negativ: "The food is really bad, and everything else is adequate for simple travel."

Negativ: "Nonfunctional survey"

Positiv: "Smaller plane, but more personal space."
Negativ: "No entertainment available, but to be expected on shorter flights."

Positiv: "Great service"
Negativ: "Nothing i did not like. Crees are corteous."

Positiv: "Everything on time amd friendly helpful staff. The food was not bad and the sandwiches and drinks in between were good and plentiful. As well there was alot of entertainment options. My bag didn't make it on my flight, but this was due to a tight connection and it arrived on the next flight."
Negativ: "Immigration at Guangzhou airport was too time consuming for a 24 hour layover. The airline was convienent and cheap- but if it loses the convienence by delaying passangers with cumbersome visa procedures, I at least will transit through another country and not use China Southern."

Positiv: "Professional cabin crew."
Negativ: "Boarding was chaotic and not properly handled to separate Premium passengers from rest of passengers. Was made to check my small bag when others were able to carry on more than two bags and heavier ones. Food was mediocre."

Positiv: "Arrived on time."

Positiv: "Cabin crew was very hard working, efficient and polite."
Negativ: "Seats were inadequately spaced. Food was very bland."

Negativ: "Not being able to get a 24 hour visa to leave the airport and spending 10 hours waiting for the connecting flight at the airport"

Negativ: "We had to pick up our luggage in Urumqi and take it for rechecking to go on to PEK. Very poor. We were given a sticker to show that we were going to go on which I think was supposed to help us get through passport control faster. No one helped us even though we had stickers. We missed our flight to PEK and had to catch the next one. This caused us to miss our flight to LA. Not very happy. Why can't the luggage be transferred to the next flight instead of having to pick it up and recheck?"

Negativ: "DELAYED FOR 7 HOURS"

Positiv: "Check in was easy"
Negativ: "Food can be better."

Negativ: "Unable to make a seat reservation on either leg of the flight. They have no idea how to run an airline. Boarding was a disaster. Waited for luggage for over an hour."

Negativ: "Small plane so not very comfortable."

Positiv: "price"
Negativ: "No fresh fruits were given. They should keep some apples or some other fruit for those who miss their lunch schedules"

Positiv: "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."

Positiv: "Plane"
Negativ: "Crew was not organised"

Positiv: "I boarded and got seated"
Negativ: "Asking about general seating question and boarding agent just kept saying "ok, ok, ok boarding soon you wait."

Positiv: "Nothing"
Negativ: "They staff did nothing to help me out and purposely had kept me off of a flight and I had to go re-book with Thai Airways who were much better and more helpful"

Negativ: "Flight delayed 90 minutes. Poor communications in boarding area. No bi-lingual staff. Food consisted of a cup of yogurt, banana, and stale bread. Awful. Cabin crew was rude. Spouse's entertainment system did not work correctly."

Positiv: "Every thing on time"

Positiv: "The food was edible and the crew was nice. There was an empty seat between me and the lady with baby by the aisle."
Negativ: "My bag didn't make it on the plane apparently and I have to wait 2 days for it to come. I don't know what happend or why they didn't put it on the plane. I am very upset!!!"

Positiv: "China southern was unable to fulfill a special meal request I submitted by both phone and email. I additionally conformed at check in and was told it went through. Once on board, however, there was no record of it. I was asserted an extra veg meal at the end, aftet all other passengers were served and ate. Additionally, you are not allowed to use a phone, even in flight mode, for the entire flight."

Positiv: "They had provide us the hotel for us to stay overnight due to flight delay or boarding pass issue."
Negativ: "Nothing!"

Positiv: "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
Negativ: "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."

Positiv: "The entertainment was good. The movies were new and fun."
Negativ: "When I checked into our flight in Thailand, I requested three connecting seats because I want to take care of my 74 year old father and 66 year old mother. The guy at the check in counter told me that he had arranged three connecting seats for us. However, when we were boarding, we realized that my 74 years old dad was connected to my mom and I! Lucky there were some empty seats and the flight attendants kindly agreed to let us sit together after my dad spoke to one of them."

Positiv: "The crew was friendly, comfort and food decent. Overall a good experience with exception of a couple of things mentioned below."
Negativ: "After arriving at Guangzhou, we had to take a bus from the plane to the airport. It was more than cramped. Instead of having another bus, they made us all get on the same bus, which had to be more than 100 people. Only a five minute ride, but we also had to wait for all the passengers to board the bus, so it was more like 10-15 minutes of being cramped in the bus. It would also be nice if we could use our phones on China Southern flights. They have a rule that your phone must be off for the duration of the flight, even if in airplane mode. A little annoying when I had planned on working on some accounting for my business during the flight, most of which was logged on my phone app."

Positiv: "movies on board"
Negativ: "I Had a horrible experience with both my flight to Thailand and back to the US. On my way there, there were 2 women involved in heated verbal altercation ( although I do not understand Chinese but their tone of voice and body language speak for itself ). The stewardess did not do anything to defuse the situation. It took another passenger to offer to switch seat with one of the woman. Then came a toddler crying all the way to China. The horrible part of the thailand flight was that I was not being inform in San Francisco that I had to pick up my luggage , check in to get my boarding pass and then go through custom again. I know I should not be complaining considering the cheap fare, but I still expected a little more from this airline."

Positiv: "Lots of kiddie and action movies (but very few interesting ones!)"
Negativ: "NO leg room! Extremely cramped and uncomfortable. Had less than an inch between my knee and seat in front. Very hard to get in and out of seat. Terrible tasteless food. Wine served in tiny cups (two oz?) and ran out after the first serving. China Southern is also impossible to reach--they don't answer phones, there's no website that I could find. So seat assignments were made at airport, and each time we got seats right next to bathroom with loud flushing sounds all night long. Terrible excuse for an airline."

Positiv: "Extremely impressed with the service and comfort of the flight"

Negativ: "Shouldn’t have babies or small kids in the business class"

Positiv: "Crew was very good and professional, yes the seats were comfortable"
Negativ: "I think the Xiamen knows how to run an airline."

Negativ: "Hope to keep departure on time !!!!!!"

Positiv: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Negativ: "Lavatory needs a bit more amenities, e.g. hand soaps, etc."

Positiv: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Negativ: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."

Positiv: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Negativ: "Helpful, courteous, and well-informed Xiamen representatives."

Positiv: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."

Positiv: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Negativ: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."

Positiv: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Negativ: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"

Positiv: "No real problems"
Negativ: "Nothing significant"

Positiv: "Upgraded to business class for free and service was amazing."

Positiv: "Crew's Services"
Negativ: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."

Positiv: "ALL"

Negativ: "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"

Positiv: "Getting off of the plane"
Negativ: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."

Positiv: "food and service"

Negativ: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."

Negativ: "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."

Positiv: "Nothing"
Negativ: "Everything"

Positiv: "Nothing"
Negativ: "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."

Negativ: "Why is my passport number wrong?"

Negativ: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."

Positiv: "Nothing"
Negativ: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."

Negativ: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"

Positiv: "Clean plane. Left on time. Better than average legroom."
Negativ: "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."

Positiv: "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
Negativ: "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"

Positiv: "I liked the price of the trip and free hotel for long transit time."
Negativ: "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."

Positiv: "The cabin crew were very nice and courteous!"
Negativ: "Couldn't be helped, it was just a long flight!"

Positiv: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Negativ: "Some obstacles with early morning arrival and communications"

Negativ: "Nobody helped me switch my flight around, I hate you."

Positiv: "I like the price but best of all the service and the attention given to us by all staff members."
Negativ: "Everything was great!"

Positiv: "entertainment choices were good"

Positiv: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Negativ: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("

Positiv: "Crew are nice and friendly."
Negativ: "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."

Positiv: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Negativ: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"

Positiv: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Negativ: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."

Negativ: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."

Positiv: "Hostess"

Positiv: "Hostess"

Positiv: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Negativ: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."

Positiv: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Negativ: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"

Positiv: "They redirected me to other carriers"
Negativ: "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."

Positiv: "on time food"
Negativ: "no movies"

Positiv: "Their price"
Negativ: "Delays, delays and more delays. Then cancellations after!!!"

Positiv: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Negativ: "3 hour delay, with no explanation given!"

Negativ: "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."

Negativ: "Was just a bit warm"

Positiv: "Airline was great, staff was nice and attentive. Entertainment was great although the airline will not let you use your cell phone even on airplane mode. I couldn't listen to a book I had downloaded."
Negativ: "Bathrooms needed to be cleaned. Changing flights in China was stressful and confusing. You have to go through immigration and my experience was stressful."

Positiv: "Nothing"
Negativ: "The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either"

Negativ: "Xiamen air doesn't allow advance check-in and boarding passes. It makes it inconvenient in Korea coming back to Xiamen."

Negativ: "I tried to cancel the flight one day prior - but impossible to reach any one at Air China despite phone calls to multiple Air China hotline numbers found on the Internet. Calling the agency Lastminute.com that had sold the ticket was not helpful either - they stated that they had no control over the ticket in the last 24h prior to departure and were unable to provide any assistance and no information how to activate the insurance purchased prior. Very dissatisfying experience. I take over 50 flights a year - worst assistance experience ever."

Positiv: "Not a full flight, seat next to me was empty which was good for a 12 hour."
Negativ: "Better selection of movies, real window shades instead of the transparent ones."

Positiv: "The crew was amazing - so helpful and so accommodating"

Positiv: "The Air China crew was exceptional. They made sure wheelchair service was available all of the time without a hitch. They were very compassionate"
Negativ: "The coach seating is very tight. I wish there was more leg room."

Negativ: "Diesen Flug habe ich auf Grund des vorangegangenen verspäteten Fluges versäumt. Leider habe ich weder eine Erklärung noch eine Entschuldigung erhalten, sondern musste mein Gebäck neu einchecken und war alles in Allem über 30 Stunden unterwegs. Bisher ohne Stellungnahme einer Airline ...."

Negativ: "Ich wurde aus unerfindlichen Gründen auf einen früheren Flug umgebucht. Dieser hatte soviel Verspätung das er später als mein ursprünglicher Flug startete. Leider habe ich dadurch meinen Anschlußflug in Peking verpasst und wurde erneut umgebucht und habe dann über einen Umweg nach Zürich mein entgültiges Ziel erreicht."

Positiv: "Amazing crew and service"

Positiv: "Diesmal leider nichts!"
Negativ: "Der Service war unterstes Niveau. Angefangen vom Boarding, wo man jugendliche Traveller vor Familien mit kleinen Kindern das Fugzeug „stürmen“ ließ. So ging es leider weiter, ständige, sich wiederholende Durchsagen, viel zu warme Heizung, was mit „ Vorschrift bei Nachtflügen“ rechtfertigte."

Positiv: "Flights were on time. Efficient boarding. Service good. Staff friendly and attentive."
Negativ: "On 2 of 4 segments of flights the entertainment touch was not working."

Positiv: "Number of crew and attentiveness; meal service on a short flight and efficiency in delivery"
Negativ: "Mass boarding rather than by section"

Positiv: "Attentive crew"
Negativ: "poor food variety"

Negativ: "Customer service on the flight was poor ."

Negativ: "the food was so bad. no vegetarian options"

Positiv: "Essengutschein über 8 Euro für 5 Std. Verspätung (wegen Taifun). Einige Filme sogar in Deutsch verfügbar."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitzbreite zu klein, das Sitzpolster durchgesessen."

Positiv: "Flug von A nach B in 2:15 Stunden. Nichts Besonderes zu berichten, leider auch keine Highlights. Doch, einige Filme im Bordangebot sogar auf Deutsch."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitze zu schmal, die Polsterung durchgesessen. Kleine Displays mit schlechtem Kontrast zu Filme schauen."

Positiv: "Das Flugpersonal war sehr aufmerksam und hat persönliche Wünsche soweit möglich erfüllt. Boarding war auch sehr angenehm und schnell. Flug und Landung ohne Probleme."
Negativ: "Das Essen war nicht so gut, keine persönliche Bordunterhaltung, kleine Sitzabstände und durchgesessene Sitze. Eine Tortur für Beine und Rücken."

Negativ: "I booked for my wife and son. The Air China lady didn't want to let them board. She said at check-in the passport number on the reservation wouldn't match my wife's passport although in Houston they could bring up her ticket perfectly fine with the same passport. Took 45 minutes and the help of a more customer service oriented co-worker to get it resolved. Poor and stressful experience."

Positiv: "Comfortable seating in business, friendly crew. Reasonable able to communicate in English"

Positiv: "This time the plane's audio was fixed so it wasn't blaring on the head phones nor overhead."
Negativ: "No smiles. No greetings. The crews morale and cheerfulness was vey lacking. Food option was vey limited."

Positiv: "45 minuten verspätet abgeflogen"
Negativ: "altes flugzeug . unterhaltugssystem funktioniert nicht !!"

Positiv: "personal unfreundlich"
Negativ: "schrecklich das schlechteste flugzeugessen meines lebens !"

Positiv: "Nice flight staff"
Negativ: "Food was only passable"

Positiv: "An der Abwicklung durch das Bordpersonal gibt es nichts, dass besonders hervorzuheben ist. Das gilt im positiven wie im negativen Sinne; alles Routine. Es fehlt insofern die besondere Note, die einen an die Gesellschaft binden würde."
Negativ: "Das Essen war leider ausgesprochen schlecht, und zwar beide Hauptmahlzeiten. Es schmeckte einfach nicht. Wenn ein Flug in Richtung Deutschland geht, erwarte ich Ansagen auch in der Sprache des Ziellandes. Das hat nichts mit Verständigung zu tun, sondern ist vielmehr eine verbindende Geste"

Positiv: "Das Personal hat seinen Job ordentlich gemacht, nicht weniger, allerdings auch nicht mehr... Das Essen war auffallend gut, zwar einfach, aber guter Geschmack"
Negativ: "Der Flug war spät in DUS los und hat leider nichts aufgeholt; 1, 5 Std. verloren. Die Sitze waren sehr eng und die Maschine war sehr voll. Dementsprechend war es sehr laut...."

Negativ: "My flight from Shanghai to Beijing was delayed more than 4 hours, which let to missing the connecting flight from Beijing to JFK. Then the nightmare started. It was after midnight when we arrived at Beijing airport. The staff offered no help with re-booking and hotels. I had to spend the night sitting on the cold floor, hungry and anxious till the ticket counter reopened in the morning. The morning staff were even worse than the night crew. They were extremely rude, unprofessional, they lied and insulted customers. Very disappointed with Air China. Will file an official complaint."

Positiv: "dealys"
Negativ: "delays"

Positiv: "AVML was very good thanks to German catering."
Negativ: "Outdated electronic device policy. Can't even operate in flight mode. While other airlines offer wifi service (LH, UA ETC)."

Negativ: "Entertainment screen is fault."

Positiv: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Negativ: "Seats are a little small considering my body size."

Positiv: "Meals were decent, Staff was VERY attentive, courteous and polite. Ride was very smooth. Didn't hear much from the pilots, which is ok!"
Negativ: "The no-phone, no-internet rule is absurd. I could have really used some internet-for-purchase on a 13 hour flight. Some movies were only in Chinese with no subtitles and the games seemed to require a separate controller with X/Y buttons. Overall blah score entertainment. Announcements were too frequent an intrusive, especially when they're repeating the same thing 2 minutes apart. Also, the weird rules--shades must be up during takeoff, but must be down while we were in the air. Seat must be up during meal time. Learn to chill a little China Air."

Negativ: "they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is."

Positiv: "Boarding was efficient"
Negativ: "A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items"

Positiv: "I liked the food but few selections. I liked having ice cream as a treat."
Negativ: "Some of the Chinese movies did not have subtitles or the subtitles were too small to read. Middle seats are the worse and the chairs do not recline that much back."

Positiv: "Good amount of movies to choose from. Food was decent."
Negativ: "The flight was uncomfortably warm. They give you blankets but they weren’t needed. Our luggage was never put on our 2nd flight."

Positiv: "Flight was delayed, check in was not as orderly... but customer service to accommodate re booking on connection flight was great. Overall the airline is great in being accommodating."
Negativ: "Chinese passengers needs more training in travel etiquette and listening to crew members. As a fellow chinese myself, it is really sad to witness the uncouth behavior of chinese travelers."

Positiv: "Nothing"
Negativ: "looks like I have flea bites all over my back and legs. TV did not work, there was something underneath the seat that was part of the plane could not put my feet underneath the seat very well, cannot communicate well with crew although they tried could not understand any announcements in English"

Positiv: "Plane clean crew very nice food good"

Positiv: "Friendly service"
Negativ: "Lost my luggage"

Positiv: "Fares are reasonable, timely arrival, good food."
Negativ: "Crappy not well maintained toilets, very little leg room."

Positiv: "In flight entertainment worked on the way back home. Mostly comfortable flight."
Negativ: "The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet."

Positiv: "Many meals and movie selections which helped."
Negativ: "No leg room."

Negativ: "since this portion of my flight was cancelled by air china they tried to book me on the next day but my husband decided to come meet me in beijing after getting me a hotel and driver to pick me up the night that i was stranded. i told air china not to book me on the flight the following morning that i wasn't going to take it. they never did that and ended up cancelling the entire remaining flights on air china. this was the worst experience with an airline i've ever experienced."

Positiv: "I was able to get home and my luggage came with me."
Negativ: "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."

Negativ: "FA should speak English better"

Negativ: "The flight was delayed for hours that caused the missing of next flight at night. Since they were booked separately, we have to buy another ticket on the spot to avoid staying a night at the airport."

Negativ: "Late take off and need vegetarian dishes"

Negativ: "Almost four hour delay to destination"

Positiv: "I like Eva air better. This was ok, but Eva keeps the bathroom in tip top shape. Air China doesn't seem to keep cleaning the restroom throughout the flight. They seem to run late too which is fine because customs in beijing is slow. Plenty of food, no complaints there."

Positiv: "Rude crew. Have had better food on other airlines. Wasn't allowed to listen to music on my iPod at any point during the 9 plus hour flight. Flight was late leaving Beijing, just as it was when i was there 12 days before waiting for another flight one of their flights to Manila and missed my connection flight in Vancouver because of it. Couldn't wait to land and get off the plane."

Negativ: "Der Flug hatte 2h Verspätung."