Boarding war einfach nur Chaos 😔
Flight delayed due to incoming flight problems. Slow boarding, no beverages on board, wanted to charge for coffee.
Alles, Bestens! Lufthansa-Qualität
Kein essen für Business Class Passagiere. Covid!
There was no food, just water. Old plane
Only reason I did bad on food and entertainment was because flight was a short flight.
Inwouldnt change anything on short flights within EU
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Flug war püntlich"
Negativ: "SARS-CoV-2 und Abstandsgebot gibt es für LH nicht!? Biz mit nur 1 PAX bis Row 6, Eco bis Row 10 alle Reihen unbesetzt (Trimmung). Dahinter die Rows dicht besetzt, teilweise 2x2 im ohnehin schon eng bestuhlten CRJ. Bei Ankunft Busposition mit nur 1 Bus (Abstand im Bus??)."
Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Negativ: "Verspätetes Boarding früher ansagen."
Negativ: "Better entertainment selection"
Positiv: "A350 war sehr angenehm. Besseres Entertainment System als im A380 und relativ leise in der Kabine."
Negativ: "Das Essen war ok aber mehr auch nicht. Hier gibt es noch Lift nach oben."
Positiv: "The confort and quality of Lufthansa is excellent!"
Negativ: "das pathos"
Negativ: "Verpflegung fehlte kpl"
Negativ: "Flight was delayed"
Positiv: "The new Airbus was a very cool aircraft."
Negativ: "Boarding process is really disorganized."
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"
Positiv: "Great selection of entertainment"
Negativ: "Food was not what I’m used to on Lufthansa"
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "Getränkeauswahl sehr klein"
Negativ: "Same as previous"
Positiv: "The flight was on time"
Negativ: "Seats, entertainment, crew attitude"
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "Sehr freundliche und zuvorkommende Crew"
Positiv: "The crew is amazing! We have comfort even in the economy class."
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Positiv: "Soweit ok für die kurze Strecke"
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Positiv: "nette crew"
Negativ: "obwohl wir über 5 stunden im Flieger waren, war es ein Kurzstreckenflieger ohne jeden Komfort und wir bezahlten aber Business Class Preise! Da lobe ich mir British Airways!"
Positiv: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Negativ: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Negativ: "Delayed flight barely catch the next one."
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Delay it they kept up informed
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Negativ: "Entertainment screen in my seat didn’t work. Old plane."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Negativ: "Good food. Best airline I’ve traveled besides Southwest. First international flight and the crew was so nice and professional!"
Negativ: "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"
Negativ: "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"
Positiv: "Guter Service"
Positiv: "Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not."
Negativ: "Flight was delayed nearly an hour causing a very tight connection in Calgary."
Negativ: "Very bumpy ride I hated it"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "good food and support for wheelchair but have to wait longer then expected"
Negativ: "my beg missing and take 3 hr at airport just to find out that i am not getting my beg and its 4 days now no reply or update from anyone....."
Negativ: "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
Positiv: "I had this awesome trip to Oz planned via Air Canada, but it crashed and burned ( not literally) due to a legal matter. Liam was very helpful with cancelling the flight and assured me that I have no worries booking another with a bothersome penalty."
Negativ: "Liam was down to earth and helpful"
Positiv: "The flights went smoothly overall. The crew was friendly."
Negativ: "The movie selection on the tv was limited."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Quick flight. Great fare pice."
Negativ: "No complaints."
Positiv: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
Positiv: "I liked everything. The crew was friendly and attentive and the food was excellent."
Positiv: "Crew, attitude, entertainment, everything"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "the entertainment system on this leg of the flight didn't work at all! Give me a break!"
Positiv: "the app so you can choose your own movies"
Negativ: "very crowded. snacks werent very good or healthy"
Positiv: "The flight got me to my destination."
Negativ: "Cramped seating."
Positiv: "I was able to change my seat from a middle to a window. I also had an open seat next to me so I was not squeezed in. The person at the desk in Toronto was very pleasant and helpful."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "The seats were generous. The crew was efficient. The flight was on time going but late returning due to fog which is not the fault of the airline."
Negativ: "Sadly, it took 1.5 hours to check in at the Air Canada counter in St. Maarten. You could not do it online!!! It was a very long time to wait in line. Plus, we didn't have time to make any duty free purchases. Unfortunate."
Positiv: "Bumpy ride nice crew Great direct flight"
Positiv: "It was excellent"
Positiv: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"
Negativ: "Flight was delayed but overall trip was good"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "The boarding staff and flight attendants were friendly and helpful."
Negativ: "The seats were so small it was impossible to get the seatbelt without disturbing the people on either side. I am not a large person and I still filled the entire seat. The food was not good either. They served what was supposed to be a warm chicken wrap but after two bites I set it aside as mystery food."
Positiv: "organized crew & good service"
Negativ: "there was no check in luggage with the ticket, I have to pay for both my check in luggage while flying back from Toronto to Saskatoon. Atleast one check in luggage should be there."
Positiv: "Econamy class allows 2 piece of bag."
Negativ: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Negativ: "The system from the beginning was so unorganised ...went 2 hrs earlier even after online check in and it said u need to be there just an hour ..still had to run till the end.. Seat was so uncomfortable ..to add to the agony my luggage didn't arrive and had to wait till evening"
Negativ: "Video screen was not working both times. And was charged for check in bag. $25. I didnt get it why i was charged even after paying $510 for a flight. I did web checking for inbound flight n had to pay $25 again. Not happy with that at all."
Positiv: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Negativ: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
Positiv: "I honestly can't think of anything I liked, other than the plane arriving and leaving on time."
Negativ: "The in flight entertainment is a joke, it's a 14 hour flight so why are there only 3 episodes of any tv show? The food was inedible, and beverages were limited to 3 choices coffee, water or juice. I was trying to sleep on the plane but every time a flight attendant would walk past me they would run into me (and I was very much within my seat) and wake me up. They also woke me up to ask if I wanted food twice. The seats were so uncomfortable. I'm an able bodied 20 something and if I am in this much physical pain from flying I can't imagine what an elderly person must feel like after flying Air Canada. The pillow that was provided gave me no comfort what so ever, it wasn't think enough to even offer some back support."
Positiv: "Was really tired as just arrived from Tokyo, but it went well. Folks nice."
Negativ: "Airport signage and boarding was a bit confusing, as our announcements overlapped with the gate next door and couldn't tell difference easily."
Negativ: "Way too many delays and lost our baggage."
Positiv: "the whole process was great. staff at the airport and in flight were all friendly and helpful."
Positiv: "The food was good"
Negativ: "I was put in overbooking, and was concerned about not being able to get on the flight. Everything worked out fine in the end, but still did not appreciate this. Given the risk of not being able to board, I will likely not use this airline in the future."
Positiv: "Flight crew was friendly."
Negativ: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."
Positiv: "The flight attendants were great! The in-flight entertainment was fine."
Negativ: "The seats and the good were unpleasant. And one of the other parssengers kept opening his window and letting in the sun, despite the fact that it was an overnight flight; the attendants did not tell him to stop."
Positiv: "Air staff were somewhat pleasant."
Negativ: "Plane (767-300) is so old you have to use their app on your own device to watch movies. Plane is so long it takes forever for even simple beverage service to get to you, blocking aisles for hours while various carts are dragged about. Servings were mean, you could only get the can of soda if you begged, refills were also slim, and ice was a cube, maybe two. At one point I was so dry I had to page air staff to ask for more water (and I Never do that!). Food was mediocre at best. Landing, plane shook so hard I thought it would come apart! Planes like this need to be retired FAST. Last time I will fly this equipment. I'm literally going to pay all those ridiculous fees to change my return flight. Hated this exhausting, inconvenient, unpleasant and entirely too expensive experience. Don't fly Air Canada overseas!!"
Positiv: "Highly professional - in great contrast with the disastrous US carriers. Effortless departure and early arrival!"
Negativ: "Employees have the aura of state-owned company bureaucrats. Competent but charmless, unfriendly. Head rest was broken and made creaking noises the entire flight. Food uninspired."