VIE - CTS
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VIE — CTS
20. Aug — 27. Aug1
Hin- und Rückflug
1 Erwachsene*r
Economy
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Sa 20.8.
Sa 27.8.
Flüge von Wien nach Sapporo Chitose - die beste Zeit zum Buchen
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Top 5 Airlines auf der Strecke Wien – Sapporo Chitose
Ergebnis basierend auf Bewertungen von KAYAK-Nutzern8,6
Japan AirlinesErgebnis aus 4787 Bewertungen
8,8Boarding
8,5Komfort
9,0Crew
8,4Unterhaltung
8,3Essen
Airline-Bewertungen
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
Breakfast food has no choice and served seafood rice is really despairing.
Best flying experience
I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️
Same as above
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
Negativ: "Menu options, movies"
Positiv: "The service and food was great. Plains are new."
Positiv: "I like the spirit of Christmas in some of the staff."
Negativ: "Board people by section instead of a madsive line."
Positiv: "The crew was great and entering and exiting the plane was quick."
Negativ: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
Positiv: "Simple check in and boarding, right on time."
Positiv: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Positiv: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Negativ: "N/A"
Positiv: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Negativ: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Positiv: "Crew very helpful. Seat roomy."
Positiv: "Perfect in all aspects. Will use them again for all my flights."
Positiv: "Politeness."
Positiv: "Seats, movies, comfort"
Negativ: "No vegetarian options"
Positiv: "Very nice flight attendants providing perfect service. Very nice food, exceptional for economy class. Huge leg room and wide seats (only 8 seats per row in a B777, other airlines usually have 9 or even 10 seat per row, this parity to some eco plus seats) Good entertaining system with good choice of new movies."
Negativ: "The boarding process was a bit unfortunate. But this might have something to do with Oneworld and not only JAL. Sapphire and Ruby members board at the same time, making the boarding process a bit crowded for a elite member. But apart from that he boarding was well organized."
Positiv: "Staff are the best of all airlines I have been in."
Positiv: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Negativ: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Positiv: "Service was excellent and seats were comfortable."
Negativ: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Positiv: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Positiv: "People were friendly - from check in right through to disembarkment."
Negativ: "Not applicable"
Positiv: "i cancelled my flight and still have not got my money returned"
Negativ: "I dont have my return but you take it right away"
Positiv: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Negativ: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Negativ: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Negativ: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Positiv: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Positiv: "Inspire of bad weather, the pilot executed a perfect landing !"
Positiv: "Flight attendants provided high standard of service and courteous."
Positiv: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Positiv: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Negativ: "I wasn't able to pre-select my seat."
Positiv: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Negativ: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Positiv: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Negativ: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Positiv: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Positiv: "Great service"
Positiv: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Positiv: "Ich habe den Flug sehr genossen. Die Filmauswahl war hervorragend, das Personal sehr freundlich, und das Essen geniessbar."
Positiv: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Negativ: "Leg room"
Positiv: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Positiv: "Everything about the Japan air portion of our trip was excellent."
Negativ: "No problems whatsoever."
Positiv: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Positiv: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Negativ: "Can't think of anything, really."
Positiv: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Negativ: "being moved"
Positiv: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Positiv: "Crew service is good!"
Negativ: "The seat is really cramp and tight!!"
Positiv: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Negativ: "The space is really tiny. The screen also tiny."
Positiv: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Negativ: "A newer plane with more restrooms would be great."
Positiv: "Well maintained plane, nice staff and over very comfortable."
Negativ: "The wifi worked only 1 hr of the 3 hrs I bought"
Positiv: "no -all that was amazing was the complete idiocy of ana"
Negativ: "virtually everything was a unacceptable starting with the gate staff ..."
Positiv: "Excellent cabin crew."
Negativ: "No in-flight entertainment, economy seats are narrow."
Positiv: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Negativ: "The website doesn't work very well. It's also difficult to navigate."
Positiv: "Speeding of departure after boarding"
Negativ: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Positiv: "the food was god. the crew was very accommodating"
Positiv: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Negativ: "Not a thing."
Positiv: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Positiv: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Negativ: "Seats are cramped and small"
Positiv: "Crews were great. They worked fast and helpful."
Positiv: "Crew was amazing and very comfortable seat"
Negativ: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Positiv: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Positiv: "Loved from the booking on kayak and all the services provided by the airline until landing."
Negativ: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Positiv: "Service Quality"
Negativ: "Seat does not recline"
Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"
Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."
Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"
Positiv: "Great planes, very clean toilets, very efficient and extremely polite crew."
Negativ: "No paper towels in the bathroom"
Positiv: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Negativ: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Positiv: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Positiv: "The flight attendants were so nice and the food was really good."
Positiv: "Smooth boarding and smiley staff."
Negativ: "No tv/ intertainment on the plane"
Positiv: "The crew are all nice and helpful"
Positiv: "Very efficient, friendly and helpful staff"
Negativ: "Food was gross."
Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"
Positiv: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Negativ: "Very limit kids entertainment"
Positiv: "Excellent service. Good food. Great entertainment selection."
Negativ: "No free WiFi"
Positiv: "It was fast and the crew got right to it as far as take off and getting home."
Positiv: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Negativ: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Positiv: "Great crews and good foot space!"
Negativ: "Food was terrible! Getting worse every time !"
Negativ: "The food was not as good as in my previous flights."
Positiv: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Negativ: "More frequent offer of drinks to passengers"
Positiv: "Nice once I got on the plane"
Negativ: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Positiv: "Not crowded"
Positiv: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Positiv: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Negativ: "The in seat entertainment was a bit clunky"
Positiv: "Same thing"
Negativ: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Positiv: "Ease of boarding; large overhead bins; relatively comfortable seats"
Negativ: "Packed plane - every seat taken"
Positiv: "Crew was professional and charming"
Negativ: "Nothing really, one of the best short haul flights in the world"
Positiv: "The crew was very efficient and the food was also good"
Negativ: "You should add some veg dishes"
Positiv: "Over all service was good."
Negativ: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
Negativ: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Positiv: "I missed my flight. The customer service agent was awesome!"
Negativ: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Positiv: "leg room!"
Positiv: "Good staff, good service, good entertainment"
Negativ: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Positiv: "Flight was great."
Negativ: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Positiv: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Negativ: "Everything was perfect"
Positiv: "Eva does a nice job keeping you fed and happy!"
Negativ: "If you are a big guy, tall or broad or both, you should absolutely get either an exit row or upgrade to plus. This is an airline made for smaller folks from Asia."
Positiv: "Clean and spacious seat"
Negativ: "Lot of Chinese passengers and they are no lousy and rode."
Positiv: "Organize"
Negativ: "Customer service"
Negativ: "The food was terrible. Only one option and I didn't like it."
Positiv: "Was amazed because of the Hello Kitty theme in the plane , very friendly staff very worth trip"
Negativ: "Nothing everything went well"
Positiv: "Good food and friendly crew."
Positiv: "The food, service, & video entertainment were both very good!!!"
Negativ: "Lay down seats for sleeping!! ))"
Positiv: "The entertainment, lots of movies and TV dramas to choose from."
Negativ: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
Negativ: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Negativ: "Provide water service more often during long flights."
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Positiv: "Seat was ok"
Negativ: "Everything could have been better"
Positiv: "Bathroom and food good. Boarding was fast. And so was disembarking."
Positiv: "The people at EVA Air looked professional"
Negativ: "Extorted for money from people who were not familiar with the travel tax law (I happen to carry a copy of the travel tax law). The people of influence were unethical."
Positiv: "I have food allergies - and though I did not get around to notifying the airlines prior to the trip they did their best to accommodate me - even making sure that my return flight would include this request. The crew were top notch making sure that even the economy travelers like myself were very well taken care of, comforted and if asleep leaving notes to contact them for a meal set aside. I cannot say enough good things about EVA. Every airline could learn from EVA's attention to customer needs."
Positiv: "Everything normal except food"
Negativ: "Food"
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Negativ: "Nothing"
Positiv: "I enjoy the friendly flight attendants and the overall flight experience. I love the fact they leave at 1am and arrive in Manila around noon. I always tell my friends to fly EVA."
Negativ: "n/a"
Negativ: "No clothes to change. My fruits were expired because off the luggages not come to the destination."
Negativ: "rude people. yelling to passengers"
Positiv: "People were lovely and efficient"
Negativ: "Seats were pretty ordinary"
Negativ: "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
Positiv: "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
Negativ: "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
Negativ: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Positiv: "plenty of movies to watch."
Negativ: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Positiv: "Everything’s is good"
Positiv: "Food, service was great."
Positiv: "Terrible experience"
Negativ: "I was refused permission to board the plane"
Positiv: "The food was delicious and a majority of the staff members were nice and help full"
Negativ: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Positiv: "The vegan meals were tasty."
Negativ: "Not enough leg room. Seating not wide enough."
Positiv: "Fantastic cabin crew as always with Eva air"
Negativ: "Uncomfortable tight narrow seats"
Positiv: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Negativ: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Positiv: "Seat is wide enough"
Negativ: "Some crews are stress as I could see it in their facial expression"
Positiv: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Negativ: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Positiv: "Good service."
Positiv: "Very good service."
Positiv: "The crew The time of the flights"
Negativ: "Food options were narrow Online seat selection wqs not allowed"
Negativ: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"
Positiv: "the cabin crew was polite, accomodating and friendly. the blankets were warm."
Negativ: "the seats are uncomfortable and the food was not good. but this is not unique to eva air. most airlines are like this."
Positiv: "Gutes Preis Leistung für Premium Eco"
Positiv: "Everything"
Negativ: "Sitting for 15 hrs"
Positiv: "Flight crew was very good. Service was great. Flight took off and landed safely...... most importantly."
Negativ: "Hated being told at checkin that my regulation size carry on bags were slightly over weight and my only option was to go over on the floor and open them up to redistribute the weight. I was reluctantly fine with checking one of the bags, however not with being treated so carelessly and disrespectfully. I am not the kind of person that is ok with being put in that situation. As an airline I understand you need to have rules and guidelines to function, however sending me over to open my luggage on the floor in front of 1000's of other people is just humiliating!! If that is such a strict policy you really should have a space with some kind of privacy available and set up for customers to prepare to make things meet your standards. Then he changed my seat assignment for some reason and put me in an exit row..... not explaining that there is NO SPACE AT ALL for ANY carry on bags. That means no pills nearby that I needed, or headphones, magazines, iPads etc. I was really mad when I sat down and immediately asked to be moved. Luckily someone was willing to trade. Needed more to eat on a 14 hour flight also. Was really hungry."
Positiv: "Seat, service and food were excellent"
Negativ: "No negatives on this flight"
Positiv: "The entertainment options were really nice. The airfare I felt was good value for the money."
Negativ: "This was on the flight from Taipei to Chicago: The woman next to me had an injured foot which she rested on the tray table. She should have been seated where there was an empty seat next to her as there were seats available and it would presumably have been more comfortable. It turned out the outlet for plugging in the headphones for my seat was broken so I moved to an empty seat. I would not have wanted to look at her foot (no sock on) throughout the flight plus she was constantly fidgeting and poking me with her arm Ashe adjusted her foot while I was seated next to her. Unpleasant."
Negativ: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Positiv: "I ordered a vegetarian option meal just to be safe because you never know hat you will get with airplane food. I got on the plane and saw another option I would rather have and the crew didn't hesitate making the change for me."
Negativ: "The major downside is carry on luggage . If you like to carry on your suitcase if has to stay at a max of 15 pounds or so. If it exceeds that weight you will have to check it. I checked my bag both ways with transfers and didnt have a problem gettng my luggage. Overall good experience. I will definitely fly EVA again."
Positiv: "Comfy,nice foods, helpful crew"
Negativ: "So far my flight with eva air was awesome!"
es gibt noch nicht mal mehr ein Getränk
Unterstützung für Rollstuhlfahrer prima !
Check-in Zürich: Rollstuhl war angemeldet, aber selbst auf Nachfrage fühlte sich niemand zuständig. Erst am Gate kam Unterstützung, aber da war es ja auch unvermeidlich (!?) Helsinki und Tromsö war vorbildlich!
Typischer inner-europäischer flug. Frühstück in der Business Class sehr rudimentär
Wir flogen Business Class Langstrecke auf dem A350. Das Bett ist etwas kurz und geht sehr spitz an den Füßen zu. Die bestellte Obstplatte war schwach.
Gute Landung.
Traveling these days can be a little strange and at times more difficult than normal due to this pandemic. Finnair did an amazing job and all areas of the trip! I would absolutely fly with finnair again and will recommend the airline to friends and family.
What a great flight. Would do it again without question.
Positiv: "The lie-flat seats were just great ."
Negativ: "Storage space should be made available beside the seats , especially during take-off and landing. There is none right now , and that's in Business class."
Negativ: "A better breakfast..."
Positiv: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Negativ: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."
Positiv: "Crew great."
Negativ: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Positiv: "Freundlicher, korrekter Service. Gute Information zum Stand der Reparatur und zu den Anschlussflügen in Helsinki. Effizientes Boarding. Beim Aussteigen, wurde uns noch mitgeteilt, dass unser Anschlussflug doch wartet."
Negativ: "Defekt am Fahrwerk musste untersucht und anschliessend repariert werden. Dies führte zu etwas mehr als einer Stunde Abgangsverspätung. Anschlussflug in Helsinki wurde zuerst als verpasst angezeigt."
Negativ: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Positiv: "Pünktlich, Freundlich, organisiert."
Negativ: "Kopfhörerbuchse leider defekt"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "I got to my destination"
Negativ: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."
Negativ: "My headphones didn’t work"
Positiv: "am Gate von Eco comfort auf Business upgegradet worden, was kann man da noch bekritteln ..."
Negativ: "Stewardess hat wohl das Gate-Upgrade mitbekommen, auf Hauptgang "vergessen", zwei Gin Tonics geordert, der zweitere bestand nur mehr aus Gin - im Unterschied zur äußerst charmanten, bemühten und zuvorkommenden Stewardess bei meinem Reisepartner im Nebengang"
Positiv: "schnelles Boarding, pünktlicher Start, Blueberry-Juice top"
Negativ: "gibt es auf so ner Kurzstrecke nichts zu meckern, sogar Duty-Free Verkauf - ist man auf der Kurzstrecke gar nicht mehr gewohnt"
Positiv: "Speedy boarding process, good meal choices."
Negativ: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Negativ: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Positiv: "clean planes, timely service, nice flight attendants"
Negativ: "no power outlets narrow selection of juices/water on the plane"
Positiv: "Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine."
Negativ: "Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great."
Negativ: "So eingepfercht hab ich noch nie gesessen. Grauenhaft."
Positiv: "Sehr angenehme und bemühte Crew - wirklich super!"
Negativ: "1 Deutscher Film im Angebot"
Negativ: "I hurt my knee. The legroom is too small."
Positiv: "Freundliche FB, aber unerfahren"
Negativ: "2,5 Stunden Verspätung. Crew lässt anytime die Eco Pate in die Business. Nach unseren Jacken durften wir bei Landung suchen. Es gab kein Feuchttuch beim Start. Catering war ungenießbar. Es gab zum Salat Nicoles (ohne Thunfisch und Ei) noch nicht einmal Brot. Meine eigentliche Auswahl war bereits ausverkauft. Nur ein Film auf Deutsch!"
Positiv: "Enge, unbequeme Sitze"
Positiv: "Full Flat Sitze, viel Platz bei Einzelsitzen, freundliches und aufmerksames Personal."
Positiv: "calming environment, finnish style"
Negativ: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Positiv: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Positiv: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Negativ: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Negativ: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."
Positiv: "problemloser, schneller check in und schnelles boarding. Ruhiger Flug - überpünktlich..."
Positiv: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Positiv: "Plenty of leg room, and I got an empty seat next to me! Food was served on time (an hour into the flight, and about two hours from the destination). The options were decent particularly the caserole in terms of portions. Plenty of overheard compartment space, even with a nearly full flight."
Negativ: "The arm rest between seats doesn't raise to the full upright position, only one-half way. The TV needed to be reset by the purser due to it being stuck on kiddie mode. If you're a snacker, bring food."
Positiv: "Flug hatte 30 min Verspätung aber das kann passieren . Pilot hat sehr niedliches deutsch gesprochen und sich sehr nett entschuldigt . Habe daher Zug verpasst nach hamburg und damit Abend Termin . Hatte am service Gate gefragt , ob ich direkt auf den Flug nach hamburg tauschen kann - es gab freie Plätze und ich hätte einen für 622 Euro kaufen können. Warum muss das anders sein als beim Zug ? Fliegen ist wie Zug fahren . Ich habe auch mein Ticket (79 Euro ) mit der dB für eine Bearbeitungsgebühr von 19 Euro tauschen können .. und die was nicht schuld und hat einen schlechten Ruf ;) gerne flexibler werden wenn Flexibilität von Passagieren erwartet wird . Danke , dass sie das ausrichten .. viele Grüße"
Positiv: "No food or entertainment"
Positiv: "Stuff"
Negativ: "Lack of snacks"
Negativ: "Wenig essen wenig platz wenig alkohol an board ...."
Negativ: "They run out of food choices by the time they got to me."
Negativ: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Positiv: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."
Positiv: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Positiv: "They waited with connection flight."
Negativ: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Positiv: "Comfortable seat and service"
Negativ: "Another upgrade charge, no extra leg room but a seat "near the front" (row 8). NO entertainment system. Only food service was on-board bistro, which sadly I slept through because I was exhausted from getting absolutely no sleep on their crummy transatlantic flight... There are no 'zeroes' to give, so can only give a 1 star poor rating on food, entertainment and comfort. Crew, again, tried in the face of a crummy airline."
Negativ: "My knees dug into the seat in front of me. No hand cleaner provided with food."
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Service on board
Boarding and online chkin was very good, food was not to the expectations.
Positiv: "Take off and landing"
Negativ: "Layover time"
Positiv: "Nice crew"
Negativ: "Not loose my luggage:)"
Positiv: "Punctual"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Boarding"
Positiv: "Pünktlichkeit"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Positiv: "Good selection of movies."
Negativ: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Positiv: "Crew memebers"
Negativ: "Nothing"
Negativ: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Positiv: "Amazing crew and on time flight"
Negativ: "None"
Positiv: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Negativ: "Explain me to take the bag on time.it was almost left in the airport."
Positiv: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Negativ: "See previous"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Staff were friendly and seats in business were super comfortable."
Negativ: "Plane is old and entertainment facilities are no longer appropriate"
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Intranet meant I could watch movies on my iPad"
Negativ: "Seats are very uncomfortable"
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Negativ: "My entertainment device did not work the entire flight."
Positiv: "Crew was very nice and the food was excellent"
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "The crew was very gentile."
Negativ: "No enterteinment on the plane."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Negativ: "Verspätung"
Negativ: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Negativ: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Great service"
Negativ: "Tiny uncomfortable seats."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "The food was okay and the staff were friendly."
Negativ: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Positiv: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Negativ: "Slight issue with headphone connection, was not the only passenger."
Negativ: "Leg space."
Positiv: "Enjoyed my food, especially tasty for airplan fare!"
Negativ: "Not enough leg room"
Negativ: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Positiv: "Very good male crew member. Pilot genuinely apologetic for the delay."
Negativ: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Positiv: "Nothing"
Negativ: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Negativ: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Positiv: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Negativ: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
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