just had delays and gate change
Only reason I did bad on food and entertainment was because flight was a short flight.
This leg of the journey was excellent.
The plane felt brand new. Crew was friendly and nice. And it was non-stop to San Diego!
The food on business class was not good at all
Boarding und Deboarding völlig unkoordiniert. Keine klaren Ansagen der Crew.
Auf die Frage in der Business Class, ob es ein bisschen wärmer gemacht werden könnte, da es von unten kalt zieht, nur die lapidare Antwort, das käme wahrscheinlich von der Aussentür und die Temperatur wurde nicht höher gestellt. Also ein Flugzeug, wo es durch die Tür zieht. Na, ja, schlimmer geht's eigentlich kaum noch.
Angenehmer Flug, sympathische Crew
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Inwouldnt change anything on short flights within EU
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Negativ: "unkkomfortable C Class"
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "Smooth flight for the most part."
Negativ: "Better food choices. Better communication and better boarding procedures by rows or groups."
Negativ: "Essen wurde nicht ausgeteilt"
Positiv: "Crew was the best ever."
Negativ: "Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?"
Positiv: "Airbus airplane with four seats in the center for our family, good movie selection."
Negativ: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "Crew war informativ bezogen auf Verspätung. Bremsen in Bremen sehr fragwürdig. Kein Grund in Bremen so stark zu bremsen."
Negativ: "Landung mit Stop übermässig stark gebremst. Bin jahrelang selbst in Bremen gelandet mit viel grösserem Flugzeug. Nie Problem gehabt. Mopedflieger von Cityline brauch so eine Bremsung nicht total unkomfortabel für die Pax"
Positiv: "Gefallen hat mir, dass der Kapitän immer wieder den aktuellen Status zu unserem Aufenthalt in Linz mitgeteilt hat. So war sichergestellt, dass stets die neues Information zur Verfügung stand."
Negativ: "Die Verpflegung, als wir nach Linz umgeleitet wurden. Leider gab es nur Getränke."
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Positiv: "Crew very professional"
Negativ: "More entreteiment on bord"
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Same as previous"
Negativ: "Flug war 4 Stunden verspätet"
Positiv: "Sehr freundliche und zuvorkommende Crew"
Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "The crew is amazing! We have comfort even in the economy class."
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Negativ: "Delayed flight barely catch the next one."
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Positiv: "New international terminal in San Diego is very nice"
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Personal war sehr freundlich"
Negativ: "Sitzplatz wurde ohne Nachfrage abgegeben Gürtelschnalle mit Kaugummi versehen Boarding wegen scanvorgang und Türöffner extrem langsam"
Negativ: "Never made the flight because my first flight was delayed."
Positiv: "on time, great cabin crew"
Positiv: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Negativ: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."
Positiv: "Flight was on time, and smooth. Food was OK. Very efficient crew."
Negativ: "Wheel chair accommodation in Frankfurt is poor, doable but not to the US standards. Lufthansa gate staff member took us to the wrong elevator, ended up outside security and had to go through security screening all over again, now late for flight and not early boarded. Was told she was only on the job for 2 weeks, I don't blame her for her incompetence I blame her management! Plane was loaded on the tarmac via a bus for a large international flight...no gate?? Seats in economy class are equivalent to those on a domestic flight, fairly uncomfortable on a 12hr flight. Many of the entertainment choices were not available, you can select it but all it plays is a short commercial."
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Positiv: "Service is good"
Negativ: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
Positiv: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Negativ: "Nothing to complain about!"
Positiv: "Es erübrigt sich jeder Kommentar"
Positiv: "Food, drink, viewing options on the personal monitor."
Negativ: "The seats are terrible! Too small and way too close together!"
The flight was cancelled by the airlines. I am getting no where with Kayak or Chatdeal regarding a refund. Improved customer service is needed, with real people in a timely manner. Very disappointed
Everything was fine but a little on the spartan side.
Reise wurde von SAS storniert
Reise wurde von SAS storniert
They let us board without checking our documents. We thought we had everything but then when we got to the stockholm airport, the immigration office wouldn't let us pass and we've been stuck here, unable to leave, we've missed our connection as well. The document that was invalid was our US vaccine certificate (Moderna, double vaccinated by May 2021). The Swedish government doesn't see it as valid. So SAS should have stopped us from boarding the flight when they checked our vaccine card at the New York airport. Horrible experience.
Positiv: "Coffee/water complimentary regardless of class. 45 minutes in the air."
Negativ: "Very small plane. No USB."
Positiv: "Crew war Super!"
Negativ: "Schlimmes, altes, kleines und sehr beengendes Flugzeug, extrem schlechte Belüftung!"
Positiv: "Crew war super speziell Carsten!"
Negativ: "Eine Fussmassage hätte es noch toppen können."
Positiv: "The attendants were constantly providing services to the passengers."
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Positiv: "Food was good and entertainment system was full of plenty of options to help pass the time"
Negativ: "Seat got hard and so little leg room."
Positiv: "- Good entertainment - Boarding on time"
Negativ: "- Airplane food - I know it's not going to be mind-blowing, but the breakfast was salad and a fruit cup which, for a vegetarian meal, is particularly unappetizing"
Positiv: "Sehr nette Besatzung Schnelles und geordnetes Boarding"
Negativ: "Verpflegung war kostenpflichtig mit Ausnahme von Tee und Kaffee."
Negativ: "Anschlussflug wurde gecancelt"
Positiv: "Gibt nix gutes"
Negativ: "Flug wurde gecancelt ohne das man benachrichtig wird!!"
Positiv: "No problems. I was satisfied"
Positiv: "Definitely one of the cleanest aircrafts I have seen. Design in grey simple but good. Nice and friendly staff."
Negativ: "New Arla Milk packages have a strange form and way to open which makes it tough not to spill the milk on you!"
Negativ: "Filme waren ok, aber nur ein Spiel (Schach) auf einem Interkontinentalflug (CPH - SFO) ist eher mager für einen 11h-Flug. Spiele müssen ja nicht sein, aber andere Fluglinien als SAS bieten da mehr..."
Positiv: "The only thing that saved the flight was a good crew and decent food."
Negativ: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Positiv: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Negativ: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Positiv: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"
Positiv: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Negativ: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."
Negativ: "late. support afterwards was awful."
Positiv: "Flug hat Minimumkriterien erfuellt. Sicherheit. Sehr gute Landung und Infos vom Käpten.Getraenke wurden offeriert."
Negativ: "Kein Entertainementsystem vorhanden. Kein Food. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Pünktlichkeit/ Sehr gute und viel Verpflegung/ Genügend Platz/"
Negativ: "Leider waren geschätzt 70% der Monitore kaputt. Ich hab den Sitzplatz gewechselt um Filme schauen zu koennen. Info über vorhandene Service( entertainment und food ) im Flug vor Abflug wäre wünschenswert."
Positiv: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Positiv: "The flight attendees were great, always taking good care of somebody and gave me more drinks/food when needed. You had enough space and everybody could sleep. Already looking forward to my flight back home."
Negativ: "The Entertainment could have some more movies to watch - After 3 movies there was absolutely no other movie that might have been interesting to me. However, after 3 movies you are also supposed to stop so it's not even so bad."
Negativ: "Internet page for buying excess baggage was difficult to understand."
Positiv: "The salad they served me in SAS Plus had fish in it which I'm allergic too and the stewardess immediately found one that had chicken instead. She also sang a Lullaby song thanking us for flying SAS on landing. Great! :-)"
Positiv: "Great service, friendly stewards and stewardesses, delicious food"
Positiv: "on time polite staff comfortable flights with free coffee"
Negativ: "charging for bags"
Negativ: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Positiv: "Smooth flight, boarding was seamless."
Negativ: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Negativ: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."
Positiv: "Pünktlicher Abflug und zügiges Boarding, die Crew war freundlich reserviert."
Negativ: "Essen nur in der teuersten Buchungsklasse inklusive, ansonsten wenig Auswahl."
Positiv: "premium economy"
Negativ: "nothing, it was great!"
Negativ: "5 STD. Verspätung."
Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."
Positiv: "Seats are more comfortable than those of many other airlines."
Negativ: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Positiv: "My Plus ticket brought me an excellent cold lunch despite the shortness of the flying time (only 1:10). The seats need more recline!"
Positiv: "Softest landing ever"
Negativ: "Not much entertainment but a domestic flight"
Positiv: "Check in, Fast Track, lounge, 1. Reihe"
Negativ: "man sitzt auf engeren Sitzen (Tablett ist in der Armlehne), aber ebenso zu dritt wie in der Eco. 1A-B-C haben viel kleineren Fußraum als 1D-E-F Stewardess wollte kein Handgepäck erlauben, da die Kanine bereits zu voll war. Ich schuld vor, sie solle erst einmal das Gepäck der Mitarbeiter aus der Kabine nehmen, dann reicht es auch für die Paxe ...."
Negativ: "On time, efficient, friendly staff"
Positiv: "Essen in der Business Class okay"
Negativ: "Irritierend, dass in der Businessklasse der Mittelsitz NICHT frei bleibt"
Positiv: "The crew was fine. Got there on time."
Negativ: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem ultrakurzen Flug."
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem kurzen Flug."
Negativ: "Komfort dürfte etwas besser sein. Unterhaltung gab es keine."
Positiv: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Negativ: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Positiv: "Landing was very smooth"
Negativ: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Negativ: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Negativ: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Crew memebers"
Negativ: "Crew on the ground was very rude"
Positiv: "It was very comfortable and pleasant."
Negativ: "Could be a little better the service, the dinner was late"
Negativ: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Positiv: "The crew was very friendly."
Negativ: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Staff were friendly and seats in business were super comfortable."
Positiv: "Food and drinks very good"
Negativ: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "The cue lines per zone are a brilliant idea!"
Negativ: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Didn’t like the sandwich offered"
Positiv: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Positiv: "Crew was nice, too short of a flight to figure out more"
Negativ: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Positiv: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Negativ: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Negativ: "they lost our luggage very inconvenient"
Negativ: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Positiv: "Good quality flight"
Negativ: "But delayed and lost baggage"
Negativ: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "The only thing that I like about the flight was that it was easy to boarding"
Negativ: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Enjoyed my food, especially tasty for airplan fare!"
Negativ: "Not enough leg room"
Positiv: "Food was Fantastic, Air France the Best on Air."
Positiv: "I like fly attendant who served us meal"
Negativ: "I didn’t like that space between each seat is small"
Positiv: "The crew was very friendly and professional. The food very good"
Negativ: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Positiv: "Crew was very nice and the plane was clean and comfortable"
Negativ: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Positiv: "The crew were nice."
Negativ: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Positiv: "Crew were pleasant most of the time"
Negativ: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Ich wurde ungefragt umgebucht, hab meinen gebuchten Flug davon fliegen sehen, obwohl ich beim Boarding stand. Dort wurde mir nämlich gesagt ich sei jetzt in einem späteren Flieger und der wurde dann gecancelt. Bin in London gestrandet.
Am boarding pass hiess es Security wird am Terminal 1 in Wien sein. Leider bin ich den ganzen Weg hingegangen um nachher zu realisieren, dass es dich Terminal 3 war.
There was no flight. Flights got cancelled. Kayak or British never informed us. I had to call so many times and wait hours to get to talk to someone. Made my vacation pretty bad. I still havent heard from anybody. No apologies, nothing. Just horrible!
Negativ: "sehr eng"
Positiv: "nette Crew"
Negativ: "sehr eng"
Negativ: "It would be nice if at least snacks and a cup of water were provided."
Positiv: "Die Crew war super aufmerksam und sehr freundlich. Nicht immer selbstverständlich, selbst in der Business class."
Negativ: "Der Sitz ist zu eng für mich und nicht lang genug, ich 193cm groß"
Positiv: "Pünktlich und sauber ,alles sehr übersichtlich"
Positiv: "Die Crew war nett."
Negativ: "Vielleicht etwas mehr Platz."
Negativ: "Transit in London war nicht möglich, da Transitvisum erforderlich war."
Positiv: "Crew war nett"
Negativ: "Das Boarding war absolut chaotisch. Niemand hat wirklich mitbekommen, wer wann einsteigen darf. Bitte mit optischen Hilfsmitteln arbeiten!!!"
Negativ: "Hinflug mussten wir 1 Std im Flugzeug sitzen und Rückflug 40 Minuten Keine Entschuldigung oder ähnliches"
Negativ: "Verspätung - Ankunft um Mitternacht"
Negativ: "Sauberkeit der Maschine. Essen war eine breiige Maße"
Negativ: "The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great."
Positiv: "er kam an"
Negativ: "Nur wenige Filme in Deutsch. schmutzige Kabine. Auf meinem Sitz unter Lehne war noch eine Porzellantasse. Also selbst auf der Heimatstation wird nicht saubergemacht."
Positiv: "Alles in allem eine problemlose Reise."
Positiv: "Die neuen Kunstledersitze sind viel hygienischer als die ekelhaften altmodischen Textilsitze. Fand ich echt toll. Der Flug selbst war sehr angenehm und die Passagiere wurden auch gut informiert ueber alles."
Negativ: "Das Boarding und Disembarking hat schier ewig gedauert, weil der Flieger nur 1 Tuer hatte, die Gaenge viel zu schmal und die Gepaeckfaecher viel zu klein sind. Kann ja verstehen, warum das so sein muss. Vielleicht sollte man beim Boarding einfach regeln, dass die Leute in den hinteren Reihen zuerst einsteigen und zuletzt aussteigen, damit es nicht so ein fuerchterliches Gewuehle gibt. Und es sollte moeglich sein, Gepaeck kostenfrei einzuchecken."
Negativ: "Notausgang sehr eng, nur kostenpflichtige Getränke in"
Positiv: "Sehr hohe Handgepäckmenge. Ein Urlaub alleine damit ist durchaus realisierbar"
Negativ: "its bad, you don't get anything any more ... nothing to drink or a snak without payment. used to be quite good."
Positiv: "Crew professionalism"
Negativ: "Earphone, squashy seat, limited leg space in economy class"
Positiv: "Flug war i.O."
Negativ: "45 Minuten Verspätung beim Abflug und 30 Minuten Verspätung beim Aussteigen nach der Landung da keine Andockstelle in LHR frei war; massive Probleme bei der Verstauung des Handgepäcks."
Positiv: "Das Bording war ruhig und freundlich.Plätze wurden korrekt zugewiesen. Besatzung war freundlich und hilfsbereit."
Negativ: "Die Sitze im Flugzeug waren sehr eng.Wenn der Vordermann seine Lehne voll nach hinten kippte,konnte ich nicht raus aufs WC gehen.Musste den jedesmal wecken."
Positiv: "Cabin crew."
Negativ: "Security at Heathrow."
Positiv: "Gesamter Ablauf ohne Probleme. Sehr reibungslose und eingespielte Abläufe am Frankfurter Airport."
Negativ: "Pilot sehr wortkarg, Landung etwas holprig."
Positiv: "Flugpersonal war sehr freundlich, Pilot gab sofort Infos, angenehmer Flug und Landung."
Negativ: "Unser Flug wurde überbucht somit stand nicht fest ob wir überhaupt zur geplanten Uhrzeit fliegen konnten. Mit viel Mühe und sehr viel Stress haben wir es noch rechtzeitig geschafft."
Positiv: "Perfekt always in time"
Positiv: "- nettes Boardpersonal - außergewöhnliche Sicherheitshinweise - Preise für Essen/Getränke ok"
Negativ: "- Check in und Passkontrolle katastrophal - etwas Verspätung"
Positiv: "Das Flugpersonal war ok und der Flug war auch "Just in Time"."
Negativ: "Das Flugzeug bedürfte einer dringenden Generalüberholung. Viele Sachen war ausgeleiert, teilweise sogar zerfetzt. Der USB Connecter hing halber heraus. Eine Ablage im Mittelgang ging nicht mehr zu während des Fluges. Eine Stewardes hat dann mittels eines Schraubenziehers diverse Befestigungen nachjustiert, danach ging die Ablage wieder zu. Meine Frau hatte einen Rollstuhl für Heathrow bestellt, welcher bei der Ankunft nicht da war. Angeblich musste die Maschine ausserplanmässig an einem anderen Ort andocken. Das Handgepäck wird anscheinend nicht richtig geprüft beim Check-In. Mehrere Leute hatten so schwere Koffer dabei, dass sie 2 Leute brauchten um diese in die Ablage zu wuchten. Das Video-Angebot ist sehr dürftig und auch speziell für Deutsche Sprache kaum vorhanden. Auch die Screens sind absolut nicht mehr der technischen Möglichkeiten der Zeit entsprechen."
Positiv: "Gut informiert über den Status des Fluges (Verspätung)"
Negativ: "Ist zuemlich mühsam, wenn Passagiere Mc / BurgerKing in den flieger zum Essen mitnehmen. Entweder könnte man das verbieten (den anderen passagieren zuliebe) oder bietet doch einfach etwas zu Essen an (im preis inbegriffen). Bei Swiss klappt es auch. Und so viel günstiger ist BA auch nicht."
Negativ: "nach mehreren Stunden ohne Information fiel der Flug aus. Bodenpersonal wurde im Stich gelassen."
Positiv: "Sehr nett"
Negativ: "Gab kein Essen"
Positiv: "Flug hatte Verspätung."
Negativ: "Leider nicht mal ein Wasser kostenlos"
Negativ: "Seats size for business class doesn’t meet level of business class"
Negativ: "Und wieder Verspätung!"
Positiv: "1,5h Verspätung."
Negativ: "Zu enge Sitzplätze Bei so großer Verspätung wäre ein kostenloses Trinkangebot angebracht gewesen."
Negativ: "I was seated at the emergency row. The staff has a policy of collecting the pillows and blankets during take-off from these seats. But they never gave them back to us afterward. Later when I wanted to go to sleep, they could not located these items."
Positiv: "20 min Verspätung beim Abflug"
Negativ: "Was noch?"
Positiv: "The best flight that I have had in my life. Never been a very good traveler going on long distances. Peter came it was great. The number of times there were these snacks and meals offered along with coming up and down the isles with extra cups of juice was really nice. I was fortunate enough To have purchased and reserved in advance and emergency exit I’ll seat which gave me the room that I needed because of my length."
Positiv: "For the most part the crew was attentive, kind, sweet, and overall wonderful. Food was good. Great options for vegetarians. Loved the ice cream as snack:). Clean sealed blankets. Loved the movie and tv options. For the most part very happy with service, cleanliness, pilot keeping us informed of delays or anything going on with the flight. Leg space on coach was difficult for tall people and my son's tray table tilted to where he had to put blankets underneath to keep it straight and avoid further spillage."
Negativ: "Again the crew has to be informed regarding disabilities. This time an attendant did not allow me to leave my one window closed and said it was due to security and asked to wrap a blanket around my head. Really??? Light streaming into my window was blinding, no time to adjust to the surroundings, light just came through everywhere. Headache ensued even shielding my eyes with the blanket. At least my family helped guide me out. Though head injury is not a visible condition it is still a disability which requires consideration and must not be treated lightly. I perform due diligence to address my disability without extra assistance outside of my family....I only asked for my one window to remain closed. There is still light around enough for people to see more than adequately. This incident is the reason for the 3 stars...because of one crew member...instead of the deserved 5 for everyone else."
Negativ: "Leider konnte ich meinen Norm-Koffer nicht als Handgepäck mit in die Kabine nehmen und musste ihn aufgeben, entgegen der Vorankündigung. Offensichtlich war zuviel Gepäck mit an Bord."
Positiv: "Entertainment and food"
Negativ: "Boarding was slow, and disorganized."
Negativ: "The food service had problems. When they got to our row they didn't have any more of our dinners left and without asking I was given a meal from first class with an entree I did not care for. My wife seated next to me gave me half of her entree. Then the snack towards the end of the flight I was given a burrito type thing without asking what flavor I wanted. All in all the food was poor and the attention to the passenger was poor also."
Positiv: "Der Flug war sehr entspannt und bequem."
Positiv: "Pünktlicher Abflug, freundliche Steward/essen und Piloten, und sogar schönes Wetter bei der Ankunft. Kaffee wäre nett gewesen, wenn er inkludiert wäre."
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Negativ: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Negativ: "Crew could be friendlier."
Negativ: "Not enough washrooms for # of people. Denied us of from WR. Food carts blocked WR access to most people for long periods of time."
Positiv: "gate crew had our small luggages checked-in even if there were tons of space available, flight crew chatted noisily hald the duraltion of the flight, video entertainment either kept crashing or playing the wrong episode, toilet had no water"
Negativ: "overall service"
Positiv: "Guter Service"
Positiv: "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
Negativ: "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Smooth flight"
Negativ: "No entertainment unless purchased. Seats were very tight -no leg room"
Positiv: "nice crew, very attentive"
Negativ: "no movies, charge for food"
Positiv: "Everything, we were on time and everything was perfect."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Not enough food or options"
Positiv: "Comfortable aisle seat"
Negativ: "Better first class deals"
Positiv: "The service the upgrade.the fight excellent"
Negativ: "Hard to say"
Positiv: "Getting off the plane!"
Negativ: "They delayed the flight by almost 2 hours. Tried to make me check a carry on bag when the plane wasn't even at 50% capacity and one of the representatives was rude about it. Despite having a delayed flight and not many people on the plane, they still lost one of my bags. They also lied to me about taking care of my other friends who were coming from the same connecting flight as me but was hung up in customs. My friends were traveling with small children but were denied entry to the gate because they were a little behind. I could keep going but never again on Air Canada!!!! Never!!!"
Positiv: "I like that we made it safely."
Negativ: "The crew seemed to not like their job and were very short with customers."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "On time"
Negativ: "Seats very uncomfortable."
Negativ: "Headphone socket broken on this older airplane. Only purchased food available so n/a."
Negativ: "Our direct flight to Montreal was canceled due to mechanical issues. The rebooking process was discombobulating and we ended up arriving at our destination after the rerouting that was stressful and ensured that we lost a whole day of our vacation time. Our flight back the entertainment system in our seats did not function."
Negativ: "That there was no meal included. Only ordering extra through the cafe catalog"
Positiv: "Very smooth"
Negativ: "Gave us good seats"
Positiv: "Nothing! I was treated like garbage."
Negativ: "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
Negativ: "We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "On time"
Negativ: "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Crew was very friendly"
Negativ: "Flight was delayed but only for an hour"
Positiv: "On time"
Negativ: "LaGuardia construction!"
Positiv: "Aircraft was originally booked solid, but a last minute change of aircraft switched us to a larger aircraft so everyone could spread out and get a little more room. Crew was energetic, enthusiastic and pleasant. Overall the flight was above average, mainly due to the friendliness of the crew."
Negativ: "Leg room in economy is always an issue (I'm 6'4"). Thankfully this flight was not booked solid and there was no one sitting in that dread middle seat. The food was Mediocre at best. We ordered a pizza for lunch, the toppings apparently shifted in flight and the cheese and pepperoni slid off the crust and was sitting on one side of the box with the crust on the other... (Advice - Stick with sandwiches, crackers and cheese, etc. instead of the hot meals on Air Canada)."
Positiv: "Reliable. Easy to board. On time!"
Positiv: "the crew members were friendly"
Negativ: "that you don't give any snacks for price of ticket. at least peanuts or pretzels. that's ridiculous. southwest reigns."
Negativ: "The price was too high for the amount of food you got. The taste could have been better. Wish there were more choices of food."
Positiv: "all good, air canada is so much better than any us airlines"
Negativ: "My flight was cancelled and I had to pay again for the priority seats on the rescheduled flights, but still have not gotten refund on the priority seats on the cancelled flights."
Positiv: "I liked all the assistant they gave to make a person comfortable."
Negativ: "That we had no choice for the seat on the plane"
Positiv: "Got us home safely. Confortable seats."
Negativ: "Left one piece of luggage behind. Had to wait for it to be sent on next flight."
Negativ: "Someone else was sitting in our seats and when asked they said they had lost their boarding pass and hence don't know their seat number. I called the flight attendant for help and he checked our boarding passes and asked us to wait at the back of the plane. He stood there for another 10-15 minutes and we were not helped. Finally, another flight crew member came down to the back and asked us to sit in a row almost to the back with barely any legroom. I am 6'2" and was cramped into the seat. It was horrible!!"
Positiv: "SAME AS ABOVE."
Positiv: "Loved the leg room. Flight was on time and got our luggages on time, flight attendants were very nice and helpful! overall flight was very comfortable. will fly with Air Canada in the future again :)"
Positiv: "Curtous and competent crew. Good Price Direct Flight"
Negativ: "Very little perks on the flight. Flight right at dinner time and no food provided (Need to be purchased on-board. Not all choices were available). Entertainment system required to provide our own devices, but it was not possible to plug in to recharge (5 hour flight!)."
Negativ: "fitst leg was late. no communication about the connection. was not not clear whether we're going to make the connection - too much stress"
Positiv: "Boarding was pretty quick, efficient, on time"
Negativ: "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."