Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "The touch screen did not work properly"
Positiv: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Negativ: "Bigger seats the new ones are way to narrow"
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Negativ: "Crew members in Amsterdam were very rude and disrespectful"
Positiv: "very nice crew"
Negativ: "my baggage was lost"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Reasonable space in economy class seats"
Negativ: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "The friendliness of the crew"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Negativ: "Everything was very good."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Crew was ok."
Negativ: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Negativ: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Positiv: "Cabin facilities"
Negativ: "They didn’t bring one of my bags"
Negativ: "We had 4 hour delay causing a stop over at 3am. So yeah"
Negativ: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Everything was good except for the entertainment consul for one of our seats."
Negativ: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Negativ: "alles gut"
Positiv: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "They considered my reguest of vegiterian food."
Negativ: "I have no complaints."
Positiv: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Positiv: "Friendly hostesses"
Negativ: "Flight was delayed 3 hours"
Negativ: "wasn't able to take the flight since I missed it"
Negativ: "Still waiting to board after missing this connection had to be booked on another airline"
Positiv: "Flying with KLM is a pleasure"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Positiv: "I slept pretty much the whole time"
Negativ: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Positiv: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Positiv: "El entretenimiento"
Negativ: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Positiv: "Nice crew"
Negativ: "Not loose my luggage:)"
Positiv: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Negativ: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Positiv: "It was a decent train ride."
Negativ: "Stating it’s a train from the beginning and not having to go from one train station to another."
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "tout est à revoir !"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Negativ: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Negativ: "More options for gluten free food. Always get the same dish"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Positiv: "Average crew. Average seat."
Negativ: "They could have controlled screening babies better. They just let them scream....."
Positiv: "Entire trip was easy and comfortable."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Red wine was excellent"
Negativ: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Negativ: "Lost my luggage."
Negativ: "It was a great flight can’t think of anything"
Negativ: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Positiv: "Didn’t like the sandwich offered"
Positiv: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Negativ: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Negativ: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Everything was fine"
Positiv: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Negativ: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Negativ: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Negativ: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Negativ: "Screen broke half way through flight. Food was poor"
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "The cabin crew was very good!"
Negativ: "The economy premium seats are very uncomfortable"
Positiv: "Only the cabin crew was good."
Negativ: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
The staff were friendly and the plane was on time. The jack in seat 25A for sound needs to be fixed.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Timming Was ok"
Negativ: "No Food, old tv, poor confort seat"
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Negativ: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "The entertainment."
Negativ: "The boarding and the leg room."
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Flight attendants were very nice"
Negativ: "The vegan food made me very very sick for a few days. Also the lunch was a chicken cup of noodles with a turkey sandwich. No vegan option. My luggage got left in Toronto."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Air Canada crew is always courteous"
Negativ: "I have taken this same flight once a year for the last three years and it is always late to depart from NRT to YVR making the costumes and immigration process a hurried hassle for this of us with connecting flights. YVR crew got me and another couple to our next flight on time, but it has already boarded."
Negativ: "The flight from Toronto to DFW was a basic experience. It was the last leg of a long trip, so our family did our best to sleep through the late flight. The only thing I noticed was a generally blasé attitude by the flight attendant when our toddler woke up to ear pain during descent. Her colleagues on the previous leg had been much more helpful. She wasn't rude - just left us to manage the crying, which we were fine to do for what I am sure felt like an eternity to fellow passengers."
Negativ: "Food was too expensive in related to its quality."
Negativ: "Aircraft was switched for maintenance. Incredibly late arrival"
Negativ: "More a problem with Toronto Airport then Air Canada. However, the planes do not have enough room for comfort."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Had a flight out of LGA to Toronto after arriving on the red eye from Cali! The staff is amongst the best in the industry and love flying them! Polished, professional and courteous! For the money we pay to fly and be spoken to as if we're second rate citizens is absured and unacceptable. However every time I fly them, I find their employees make the entire experience a pleasure to fly! Thank you to the leadership team for empowering your staff and execution."
Negativ: "Food can always be better but that's across the board!"
Positiv: "We did not make it to this flight since it was cancelled"
Negativ: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
Negativ: "dirt and stuff on floor between floor and wall, bad, never seen that before in a nearly new plane"
Positiv: "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
Negativ: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
Negativ: "Why the hell do I have to pay just to have a snack? I already bought a ticket and I can't even get complementary peanuts?"
Positiv: "Decent legroom (paid for priority seating)"
Negativ: "Plane was old Crew was indifferent Both legs of the flight was very late"
Positiv: "I liked the aircraft and the amenities of the plane. Blanket and pillow was nice. It was fairly comfortable."
Negativ: "The crew was not pleasant and seemed to dislike their job. Boarding was late and a hassle in the airport. Food was terrible.. sorry but it was."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "The tremendous effort to support our making our connecting flight."
Negativ: "The nightmare between flights in Toronto airport"
Positiv: "The flight was relatively comfortable."
Negativ: "Air Canada has a policy where they will automatically put you on stand by if you do not check in an hour before your flight time. This policy was not stated in any of the emails we received. We were put on stand by and then removed from a flight we had paid for and checked in to."
Positiv: "Cleanliness, crew (in general)."
Negativ: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Negativ: "Pilots we're late. Flight delayed until they arrived."
Negativ: "Video display didn't accept touch input so didn't work at all."
Negativ: "That was a first time i saw a paid entertainment system. That was a long-haul (9 hrs) flight. Either you pay and have an iPad with movies, music etc. or nothing. Very interesting."
Positiv: "Once again great airline!!"
Negativ: "Food is meh at best but is reasonably price for quality"
Negativ: "Waiting for an hour on Tarmac upon arrival in LA"
Positiv: "Food was good."
Negativ: "I've never experienced an international flight with so many children who were up until all hours running up and down the aisles. 2 of the people in my group sat in front of two older children (ages 12 & 10, about) who kept kicking their seats. Eventually, they told the father, who separated the girls, but was just as antsy as his daughters. All lights were left on, making sleeping impossible. The crew took FOREVER bringing food and drinks out. The plane was so disgustingly messy - it looked like a small explosion happened on the plane. It was hot and uncomfortable. The flight experience made us nervous for what to expect in Greece when we arrived. Luckily, Greece was cleaner than the flight."
Positiv: "We were safe."
Negativ: "Big problems with frequent flyer miles. After a number of hours into the effort I am told my miles won't count. For the average airline it takes about 30 seconds to join the frequent flyer club. Air Canada now is my last choice for long flights. Ok maybe before Frontier."
Negativ: "Flight was delayed Missed the connecting flight food was terrible on plane baggage was damaged reached London in two days instead of one so much restlessness missed important family gathering at the destination"
Positiv: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Negativ: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."
Negativ: "Spending 90 minutes going through security and immigration is horrendous. I never experience this when travelling with WestJet. Considering I have not traveled with Air Canada for some time I will not be booking with them again in the near future."
Positiv: "Extra leg room even though I had to pay extra for it."
Negativ: "Long wait at the Claims Dept. because my luggage was broken."
Negativ: "Having to pay for wifi onboard is silly."
Positiv: "Excellent entertainment system."
Negativ: "Left almost an hour late."
Negativ: "The flight was 2 hours late. It had apparently arrived late, and then they had mechanical problems. Air Canada gave me some inaccurate information which delayed me in Montreal and made me miss my connection to Toronto. Also, even though I specified to the flight attendant that I was connecting to Toronto before going to the US , they only gave me the US custom form even though you apparently need to fill the Canadian one even if you are just transiting through the country."
Positiv: "I upgraded to premium economy which made a big difference. Lots of leg room, a menu, pre flight drinks."
Negativ: "Airline lost my luggage."
Positiv: "The crew is very good. Food was good. It is a short flight but I think it was good."
Negativ: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."